Your main responsibilities:
- Managing the entire sales order process operations for EMEA region - handling the entire
- cycle including organizing transport and logistical aspects, liaising between different
- departments, service providers and providing on-time information to customer
- Ensuring that all the movements from the Production and Storage sites are made with
- correct documentation and declarations, particularly for hazardous goods
- Liasing with Sales, Product marketing and Supply Chain departments to align on terms and
- conditions, product availability, prices, credit limits, payment terms etc.
- Processing customer complaints and collaborating with responsible departments (logistics,
- quality etc.)
- Processing documentation requests (questionnaires, certifications, SDS and technical
- product information;) after sales
Bedrijfsprofiel:
Our client is a leading multinational producer of surfactants and specialty chemicals in the Americas.It has 11 industrial units across Brazil, the United States, Mexico and Uruguay, two Global Research & Development Centers, three Research & Development Facilities and eight commercial offices in the Americas, Europe, and Asia.They are still looking for a customer service specialist
- A relevant degree (business administration/logistics/supply chain)?
- A previous experience in customer service?
Than continue reading!