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Major IT Incident Manager - Insurance - Brussels

Michael Page International (Belgium) in ELSENE
Vaste jobs
Online sinds 6 feb. 2025

Our client is a top insurance provider based in the heart of Brussels, offering seamless access to clients and partners across Europe.The company stands out for its high-quality insurance solutions, customer-centric approach, and innovative products.Committed to employee well-being, it fosters a dynamic work environment that promotes professional growth and work-life balance.

  • Lead the daily coordination of major incidents, supported by the major incident management team.
  • Facilitate daily MIM meetings and manage the MIM dashboard to prioritize incidents, minimize downtime, and maintain excellent data quality.
  • Serve as the primary point of contact for our incident management practice.
  • Manage the practice backlog and ensure continuous improvement of IT incident management processes.
  • Resolve medium-complexity IT issues, coordinate solutions, and maintain system integrity and quality.
  • Monitor business-critical applications and infrastructure to ensure system continuity and reliability.
  • Handle operational tasks within SLAs and standards, providing timely reports to management and the business.
  • Build strong relationships with users to understand their needs and challenges.
  • Mentor colleagues, share your technical expertise in incident resolution, and help them excel in their roles.
  • Collaborate with our problem management and event management leads to enhance the overall quality of IT services.