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IT Team Lead ( product lead)

AXA Belgium in BRUSSEL
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Online sinds 24 jan. 2025 - gewijzigd sinds 18 feb. 2025
ContextWithin AXA Belgium, the IT P&C department is responsible for the day to day management, security, technical and functional evolution of the P&C insurance applications and systems (Fire, Motor, Miscellaneous Risks) for our customers, partners, brokers or employees.The IT P&C department is seeking to appoint an IT Product Lead, taking care of around 15 P&C Corporate applications.The challengeYour responsibilities as IT Product Lead :As a leader and coach of the team, you make sure the team composition ensures a good knowledge to maintain and extend the applications within the P&C Corporate domain, including quality of service and security compliance of our already running applications.You organise the backlog of the team, including : The maintenance activities touching the products under ownership of the team : bug fixing, evergreen upgrades, security updates and fixes, performance and resilience improvements, production monitoring, incidents resolution, …The impacts due to peripherical initiatives or BAU demands impacting the products under ownership of the teamYou organise and coach a team of around 15 people (internals, contractors, and offshore partners) to grow to a higher level of maturity year after year, in a way the team can maintain the products (applications and services) in BAU modeApart from managing your direct team you also will need to coordinate the different experts who contribute to your initiatives, such as business and IT Epic/Project managers, architects and security specialists.

IT Support Specialist - Insurance Sector

Michael Page International (Belgium) in BRUSSEL
Vaste jobs
Online sinds 13 jan. 2025

Our client is a leading insurance company.They are looking for an IT Support Specialist to take part in the company's development. 

Based in Brussels, the IS Support Specialist is a second level support role with the responsibility of providing technical support to customers and operational and administrative support for IT functions. 

Your main responsibilities will include:
 

  • Providing world class customer service to their staff.
  • Execute the effective and timely delivery of IT services.
  • Interact effectively with all customer constituencies.
  • Maintain the operational availability of all computer related equipment and IT resources including laptops, desktops, printers, servers, data communication equipment, network infrastructure, telephone equipment and audio-visual systems.
  • Deploy computer and related equipment in a timely fashion to meet the day to day operational requirements.
  • Responsible for setting up, installing, operating, testing and troubleshooting audio and visual equipment, including setting up equipment used to enhance live events, such as laptops, projectors, screens and microphones.
  • Respond to conference room attendee technology requests and needs, and troubleshoots problems utilizing standard troubleshooting tools.
  • Perform effectively as a second level technical resource to resolve customer problems and provide technical leadership to other local IT resources.
  • Encourage and promote team work between local, regional, and Global Services IT resources.
  • Promote and maintain the effective utilization of Firm provided software applications by internal customer constituencies.
  • Participate as an active team member on IT projects to which assigned.
  • Interact with external vendors.