We're seeking a diligent and professional Junior Customer Service Representative to handle customer service duties in FMCG sector.The successful candidate will be responsible for providing exceptional service to our clients, managing order-to-cash processes and ensuring efficient team collaboration.
Client Details
Our client is a multinational corporation in the FMCG industry, with a robust presence in over a hundred countries.With a workforce of over 18,000 employees, they are committed to delivering quality products to millions of consumers worldwide.
Description
- Manage the end-to-end order-to-cash process in a fast-paced environment.
- Provide exceptional customer service to clients, handling inquiries and resolving issues promptly.
- Collaborate effectively with team members and cross-functional departments.
- Ensure compliance with company procedures and industry regulations.
- Monitor customer accounts and manage credit control activities.
- Contribute to team meetings and continuous improvement initiatives.
- Handle administration related to customer accounts and orders.
- Support the implementation of new customer service strategies and tools.
