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Sr Business Analyst 'Capacity Management'

bpost in BRUSSEL
Vaste jobs
Online sinds 10 jan. 2025 - gewijzigd sinds 13 jan. 2025
You ensure clear, data driven insights that improve capacity usage and operational performance in the long term.Tasks and ResponsibilitiesOperational management and control room involvementActive role in the control room to make real time adjustments for daily capacity challenges and manage incidents.Monitor and analyze real time data for lockers and post points, with recommendations for adjustments and improvements.Data analysis and profitability insightsConduct analyses to provide insight into the impact of asset usage (lockers and post points) on profitability and costs.Prepare reports summarizing financial and operational performance, presenting key KPIs for strategic decision making.Capacity forecasting and optimizationCollaborate with the team to make data driven forecasts about capacity needs based on historical data, seasonal trends, and expected peak moments.Develop strategies for optimal use of lockers and post points, focusing on balancing customer satisfaction and cost control.Stakeholder management and multidisciplinary collaborationServe as a bridge between the Capacity Management Team, operations, and commercial teams, aiming for alignment and improvement in capacity usage.Support multidisciplinary projects, providing clear insights into capacity challenges and their impact on the company's profitability.Process improvementIdentify operational improvements based on daily steering data and develop proposals that contribute to efficient capacity management.Propose innovative methods for capacity and cost optimization, both short term and long term.Presentation and visualization of resultsDevelop visually impactful presentations and reports that present meaningful insights on capacity usage and profitability to stakeholders.Communicate analyses clearly, making complex operational and financial data understandable for various teams.

Team Operational Dispatcher

Experis Belgium in ANDERLECHT
Vaste jobs
Online sinds 29 nov. 2024
Communication must be clear and concise in all three languages, ensuring no misunderstandings, especially during high pressure situations.Coordinate across various departments (e.g., operations, technical support, management) and stakeholders, providing updates and managing expectations.Problem Solving & Prioritization:Take ownership of issues and tickets within the dispatch system (Service.Now), ensuring they are resolved within a short timeframe.Demonstrate excellent problem solving skills by identifying and addressing issues promptly, keeping service interruptions to a minimum.Manage incoming requests and demands, sorting through urgent and non urgent matters, always staying on top of the bigger picture while handling the details.Traffic & Operational Flexibility:Stay updated on traffic issues, construction zones, and other logistical challenges that may affect the technicians’ movements.Ensure technicians are flexible and adaptable, taking into account unexpected changes such as traffic jams or urgent rerouting.Maintain composure and ensure operations continue smoothly despite external challenges.Leadership & Team Management:Manage and provide direction to 14 technicians across Belgium, ensuring clear communication and efficient workflows.Maintain authority when necessary, ensuring that technicians adhere to schedules, protocols, and operational procedures.Foster a positive and collaborative environment, supporting the team when challenges arise.IT & Systems Management:Work with Microsoft tools (Excel, Outlook, etc.) to manage dispatch planning, reports, and team communications.Use Service.