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Senior Problem & Change Manager

COMMUNITY CONSULTING in
time Online sinds 20 juni 2024 - Zelfstandige activiteit
Context & Responsabilities

Company Overview: Atrias is dedicated to managing the service of the CMS and PPP applications, with IT services outsourced.Atrias provides interfacing services to market parties, including suppliers, TSOs, and DGOs, within the ITIL framework.

Role Overview: We are seeking an experienced Senior Problem & Change Analyst (PCA) to join our Message Exchange (MEX) service domain.The role focuses on problem and change analysis within the functional areas of Structure, Rectification, Measure, and Cross, excluding batch processing and BI-reporting.

 

Key Responsibilities:

  • Enhancement Management: Work on improvements deployed in major and minor releases.
  • Business and Technical Coordination: Complete business requirements, present problems and changes to governance fora, review functional and technical requirements with the service provider, and create test scenarios.
  • Documentation and Testing: Develop work instructions for first and second line incident solvers and conduct limited testing activities, with end-to-end testing managed by the testing team.
  • Incident Resolution: Act as third line for incident resolution, coordinating with the IT vendor and market parties.Engage in work-groups to review and prioritize changes.
  • MIG Document Expertise: Possess strong knowledge of MIG documents and their application to CMS implementation.
  • Mentorship: Coach and guide junior PCAs.