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Atcon Global - Functional Analyst (CRM)

Atcon Global in
Zelfstandige activiteit
Online sinds 11 dec. 2024 - gewijzigd sinds 12 dec. 2024
Location: Brussels
Languages: English(Mandatory) French/Dutch(Nice to have)
Employment Type: Freelance
Start Date: ASAP
 
Context of the mission/Objective(s) of the job:
We are seeking a Senior CRM Sales Analyst to join our dynamic team and drive continuous improvements in our CRM processes.In this role, you will collaborate closely with our sales teams to understand business needs, design tailored solutions on our CRM platform and ensure successful implementation.You will play a 
key role in optimizing our customer relationship management tools and aligning them with the company's strategic objectives.
 
Responsibilities.
Primary Tasks and Responsibilities
- Translate the business' needs into functional analysis (user story) applicable to generate the 
necessary solutions within applicable domain(s) and document as necessary.
- Coordination and implementation of the software solution.Microsoft Dynamics SALES
- Study and discuss the functional analysis with the N+1 and report on the progress respectively.
- Define the functional specification of the solution in collaboration with the architecture team.
- Assist the architecture team and software engineers during the implementation stage of the product.
- Test the solution in the integrated environment following the Agile method, and/or assist the 
customer in doing so.
- Assist/support the process of release management
- Report potential issues to the functional analysts proposing the optimal solution for the achievement 
of the best results.
- Evaluate the impact of potential changes on the software modules and report any potential 
problems
- Report and share the lessons learned and continue own development through selflearning/information sessions held.
 
Secondary Tasks and responsibilities
- Quality assurance & impact analysis
- Test the final solution as proposed to the end users
- Documentation and reporting
- Put in practice the improvement actions and good practices of software development
- Provide advice and expertise
- Software solutions implementation & support
- Creation of manuals
 
Requirements.
Qualifications and Experience
- At least 5 years of experience as a CRM Analyst, with expertise in tools like Microsoft Dynamics CE 
or Salesforce.
- Proven experience managing CRM Sales projects in complex environments.
- Strong understanding of sales processes and CRM integrations.
 
Technical Skills
- Proficiency in CRM configurations (e.g., entity creation, workflows, dashboards).
- Familiarity with integrations with third-party systems (e.g., APIs, ETL).
- Knowledge of Agile/Scrum methodologies.
 
Soft Skills
- Excellent communication and facilitation skills.
- Analytical mindset with a solution-driven approach.
- Ability to manage multiple projects in a fast-paced environment.
 
Non-Technical profile requirements
- Accepts personal responsibility for client satisfaction
- Strong analytical skills
- Strong communicational skills
- Ability to identify and implement process and/or application improvements - helicopter view
- Strong problem-solving skills
- Must be able to work on multiple simultaneous tasks with limited supervision
- Quick learner, motivated self-starter
- Excellent customer service, interpersonal, communication and team collaboration skills
- Team player
- 2 days on site.

Digital Analyst

Cronos in KONTICH
Vaste jobs
Online sinds 14 feb. 2024 - gewijzigd sinds 23 nov. 2024

As a Digital Analyst, you'll wear multiple hats, blending functional and technical expertise.You'll collaborate closely with the development team to gather requirements, map processes, design intelligent solutions, and develop analysis artifacts.You will also help to gather, transform, and compile data for effective decision-making, while providing progress updates to senior management.


  • Location: Main office in Kontich (BE), hubs in Ghent (BE) & Woerden (NL)

 

What you'll do

  • Gather requirements and insights through workshops, interviews, and analysis.
  • Map processes in BPMN and recommend improvements together with our strategist.
  • Design intelligent solutions together with the development team.
  • Design, develop and maintain artifacts focused on analysis of requirements, metrics, and reporting dashboards.
  • Consult, develop and implement metrics, automated reporting and process solutions, and process improvements to meet business needs.
  • Retrieve, aggregate and compile data from multiple sources into an actionable format to enable effective decision-making.
  • Prepare and deliver business requirements reviews to the senior management team regarding progress and roadblocks.

 

What you're good at

  • You are quick on your feet: you dive into documents and become an expert in the client's business in no time.
  • You have a notion of best practices around software development project methodologies: Agile, Scrum, waterfall, iterative, and others.
  • You have experience with analyzing IT technical activities, mapping out processes, and facilitating workshops and interviews.
  • You have a solid foundational knowledge of IT infrastructure components.
  • You have excellent communication skills: you can effortlessly explain technical concepts to non-technical stakeholders.
  • You are fluent in Dutch and/or English.Proficiency in French is a big plus.

This could be you

  • "As a Digital Analyst, I'm all about helping clients boost their efficiency and creativity through automation and innovation."


Senior Credit Risk Analyst

Credendo in BRUSSEL
Vaste jobs
Online sinds 6 dec. 2024 - gewijzigd sinds 9 dec. 2024

Credendo is een toonaangevende Europese kredietverzekeringsmaatschappij, gedreven door een multinationaal team van 563 professionals.We zijn actief in veertien Europese landen en staan klaar voor lokale en internationale klanten van over de hele wereld.We zijn in volle groei maar streven ernaar het menselijke aspect te behouden in de manier waarop we met elkaar omgaan, van het hoogste tot het laagste niveau.


Jobomschrijving

  • Als Senior Credit Risk Analyst ben je verantwoordelijk voor het opstellen (inclusief het credit risk assessment) en afsluiten van nieuwe verzekeringsprojecten in een competitieve en internationale verzekeringsomgeving.
  • Je hebt een breed werkterrein: exportfinanciering (zoals buyer credits, supplier credits, letter of credit transactions), projectfinanciering, enz.
  • Je beheert en ontwikkelt belangrijke klantenrelaties (in binnen- en buitenland) en je bent verantwoordelijk voor de onderhandelingen met deze klanten om zakelijke kansen met toegevoegde waarde te vinden en de verwachtingen van de klanten te beheren.
  • Je neemt deel aan het besluitvormingsproces voor kredieten en underwriting, ofwel door autonoom te beslissen ofwel door gefundeerde voorstellen te formuleren voor de bevoegde besluitvormingsorganen.
  • Je volgt de verzekeringsprojecten proactief op en biedt de klanten innoverende oplossingen op maat.
  • Je staat andere leden binnen het departement bij, coacht hen in hun leerproces, en draagt bij tot de kennisoverdracht.
  • Naast de verzekeringstaken krijg je de kans om mee te werken aan een verscheidenheid van interne projecten.