Technical Support Representative, (v/x/m)
JOB TALENT
in
LEUVEN
Online sinds
13 juni 2024
-
Vaste jobs
We are looking for driven individuals who want to bring their innovative ideas to our client active in advanced electrical solutions.
What you will do:
* Technical Support: Help customers and teams with questions about Thermal products via phone, email and online chat.
* Develop Opportunities: Work with customers to identify and realize sales opportunities.
* Efficient Demand Handling: Process customer inquiries and quotes quickly and accurately through various communication channels.
* Quotation Management: Create and maintain quotations in the ERP/Salesforce system.
* Complaint Handling: Assist in handling technical complaints and escalate as needed.
* Marketing Support: Assist the marketing department with technical training and proofreading of marketing materials.
Support planners, architects, consultants, installers, contractors, specialty distributors and representatives with extensive technical expertise.
Your Responsibilities:
* Pre-design and Design: Deliver and coordinate design deliverables.
* Quote Management: Manage and create quotes for configured and custom products.
* Installation Support: Resolve installation issues and provide start-up assistance via phone, virtual meetings and written communication.
* Product knowledge: Master software and develop technical simulations, such as heat loss calculations.