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Technical Product Manager Network Security

Dstny in ZAVENTEM
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Online sinds 19 aug. 2024 - gewijzigd sinds 6 dec. 2024
This individual will be instrumental in handling our network security portfolio (Palo Alto, Meraki, Mimecast) and will be nurtured towards the role of a Technical Product manager.The ideal candidate will possess strong technical, writing, and communication skills, with the ability to simplify complex concepts.Key Responsibilities:Technical Architecture Design:Design and implement robust technical architectures for managed network security services, including Palo Alto firewalls, Meraki SDWAN, and Mimecast email security.Collaborate with cross functional teams to ensure the seamless integration of network security solutions with other managed services.Technical Documentation & Procedures:Produce comprehensive technical documentation, including design documents, implementation guides, and support procedures.Create clear and concise documentation for delivery and support teams to facilitate efficient service delivery and support.Level 3 Support:Provide expert level 3 support for network security solutions, troubleshooting complex issues and ensuring timely resolution.Act as an escalation point for technical issues, working closely with support teams to resolve customer problems.Platform Maintenance & Enhancement:Maintain, update, and enhance the technical platforms supporting our network security solutions.Monitor system performance and implement improvements to ensure high availability and performance.Cross Departmental Support:Utilize DEV OP skills to support other departments, acting as a versatile technical resource.Assist in the automation of processes and the development of tools to enhance operational efficiency.Pathway to Technical Product Manager:Develop a deep understanding of the product management lifecycle and contribute to product strategy and roadmaps.Collaborate with marketing product management and other stakeholders to align technical solutions with business objectives.Grow into the role of Technical Product Manager, taking on increased responsibility for the network security portfolio