7 jobs voor crm functional analyst gevonden

Role & Responsibilities

As a Functional Analyst specializing in MS Dynamics 365 (HR/CRM), you will play a key role in understanding business needs, designing IT solutions, and supporting the successful delivery of projects.Your responsibilities will include:

• Requirements Gathering:
  • Engage with stakeholders to understand their needs.
  • Document and prioritize requirements.
  • Provide technical feasibility and complexity assessments to guide decision-making.
• Solution Design:
  • Work with other IT teams and external partners to recommend IT solutions that meet business needs.
• Cost-Benefit Analysis:
  • Evaluate the financial implications of proposed solutions to ensure their viability and benefits.
• Solution Implementation:
  • Translate business requirements into technical specifications.
  • Support the technical team during development.
  • Ensure that the delivered solution meets all requirements through quality assurance practices.
• Project Management:
  • Oversee IT projects, ensuring they meet defined requirements, are on schedule, and are delivered with the desired outcome.
• Stakeholder Communication:
  • Serve as the primary communication link between stakeholders and the delivery team(s), ensuring alignment and transparency.
• Documentation:
  • Create and update functional documentation to support ongoing operations (RUN activities).
• Training and Support:
  • Provide training and post-implementation support to users on new systems and processes.

For our client, we are looking for a Functional consultant Dynamics 365 to join an existing Scrum team.

You will collaborate on the implementation of Dynamics 365 to replace the existing software.

Primary Tasks and responsibilities

• You are responsible for analysing the needs of internal customers.You collect their questions, prioritise them, analyse them, search for the best possible solution together with the architect(s) and fellow analysts, design a prototype in Dynamics and have it validated by the internal customer
• You pass on the validated requirements and prototype to the developers
• You test out the delivered solution and then ask the customer to test and validate it
• In cooperation with the other team members, you ensure that the team can work efficiently and independently according to the scrum principles
• If you have experience as or are interested in a product owner role, we can look at evolving towards this
• If you have extensive experience as an analyst, we can look at helping to coach junior analysts

Secondary Tasks and responsibilities

• Quality assurance
• Write the test scenarios
• Test the final solution as proposed to the end users
• Document the test results
• Solve testing problems and retest
• Constant evolvement conducted in lessons learned after each milestone achieved
• Put in practice the improvement actions and good practices of software development
• Leadership skills compatible with over 5 years of professional experience
• Very good coaching & training skills