Role & Responsibilities
As a Functional Analyst specializing in MS Dynamics 365 (HR/CRM), you will play a key role in understanding business needs, designing IT solutions, and supporting the successful delivery of projects.Your responsibilities will include:
- Requirements Gathering:
- Engage with stakeholders to understand their needs.
- Document and prioritize requirements.
- Provide technical feasibility and complexity assessments to guide decision-making.
- Solution Design:
- Work with other IT teams and external partners to recommend IT solutions that meet business needs.
- Cost-Benefit Analysis:
- Evaluate the financial implications of proposed solutions to ensure their viability and benefits.
- Solution Implementation:
- Translate business requirements into technical specifications.
- Support the technical team during development.
- Ensure that the delivered solution meets all requirements through quality assurance practices.
- Project Management:
- Oversee IT projects, ensuring they meet defined requirements, are on schedule, and are delivered with the desired outcome.
- Stakeholder Communication:
- Serve as the primary communication link between stakeholders and the delivery team(s), ensuring alignment and transparency.
- Documentation:
- Create and update functional documentation to support ongoing operations (RUN activities).
- Training and Support:
- Provide training and post-implementation support to users on new systems and processes.
