5 jobs voor crm functional analyst gevonden

Location: Brussels
Languages: English(Mandatory) French/Dutch(Nice to have)
Employment Type: Freelance
Start Date: ASAP
 
Context of the mission/Objective(s) of the job:
We are seeking a Senior CRM Sales Analyst to join our dynamic team and drive continuous improvements in our CRM processes.In this role, you will collaborate closely with our sales teams to understand business needs, design tailored solutions on our CRM platform and ensure successful implementation.You will play a 
key role in optimizing our customer relationship management tools and aligning them with the company's strategic objectives.
 
Responsibilities.
Primary Tasks and Responsibilities
- Translate the business' needs into functional analysis (user story) applicable to generate the 
necessary solutions within applicable domain(s) and document as necessary.
- Coordination and implementation of the software solution.Microsoft Dynamics SALES
- Study and discuss the functional analysis with the N+1 and report on the progress respectively.
- Define the functional specification of the solution in collaboration with the architecture team.
- Assist the architecture team and software engineers during the implementation stage of the product.
- Test the solution in the integrated environment following the Agile method, and/or assist the 
customer in doing so.
- Assist/support the process of release management
- Report potential issues to the functional analysts proposing the optimal solution for the achievement 
of the best results.
- Evaluate the impact of potential changes on the software modules and report any potential 
problems
- Report and share the lessons learned and continue own development through selflearning/information sessions held.
 
Secondary Tasks and responsibilities
- Quality assurance & impact analysis
- Test the final solution as proposed to the end users
- Documentation and reporting
- Put in practice the improvement actions and good practices of software development
- Provide advice and expertise
- Software solutions implementation & support
- Creation of manuals
 
Requirements.
Qualifications and Experience
- At least 5 years of experience as a CRM Analyst, with expertise in tools like Microsoft Dynamics CE 
or Salesforce.
- Proven experience managing CRM Sales projects in complex environments.
- Strong understanding of sales processes and CRM integrations.
 
Technical Skills
- Proficiency in CRM configurations (e.g., entity creation, workflows, dashboards).
- Familiarity with integrations with third-party systems (e.g., APIs, ETL).
- Knowledge of Agile/Scrum methodologies.
 
Soft Skills
- Excellent communication and facilitation skills.
- Analytical mindset with a solution-driven approach.
- Ability to manage multiple projects in a fast-paced environment.
 
Non-Technical profile requirements
- Accepts personal responsibility for client satisfaction
- Strong analytical skills
- Strong communicational skills
- Ability to identify and implement process and/or application improvements - helicopter view
- Strong problem-solving skills
- Must be able to work on multiple simultaneous tasks with limited supervision
- Quick learner, motivated self-starter
- Excellent customer service, interpersonal, communication and team collaboration skills
- Team player
- 2 days on site.

Daarnaast zal je ook het support team (2nd line) ondersteunen bij functionele vragen van eindgebruikers over nieuwe functies en optimalisaties.Je zal steeds rapporteren aan de Application Manager.

Role & Responsibilities

As a Functional Analyst specializing in MS Dynamics 365 (HR/CRM), you will play a key role in understanding business needs, designing IT solutions, and supporting the successful delivery of projects.Your responsibilities will include:

• Requirements Gathering:
  • Engage with stakeholders to understand their needs.
  • Document and prioritize requirements.
  • Provide technical feasibility and complexity assessments to guide decision-making.
• Solution Design:
  • Work with other IT teams and external partners to recommend IT solutions that meet business needs.
• Cost-Benefit Analysis:
  • Evaluate the financial implications of proposed solutions to ensure their viability and benefits.
• Solution Implementation:
  • Translate business requirements into technical specifications.
  • Support the technical team during development.
  • Ensure that the delivered solution meets all requirements through quality assurance practices.
• Project Management:
  • Oversee IT projects, ensuring they meet defined requirements, are on schedule, and are delivered with the desired outcome.
• Stakeholder Communication:
  • Serve as the primary communication link between stakeholders and the delivery team(s), ensuring alignment and transparency.
• Documentation:
  • Create and update functional documentation to support ongoing operations (RUN activities).
• Training and Support:
  • Provide training and post-implementation support to users on new systems and processes.

 

.Beheer van Microsoft CRM en ERP applicaties:..Je beheert functioneel & technisch het hart van ons digitale platform, met name de Microsoft Dynamics Sales en Business Central ERP applicaties.

Minds..Collaborating closely with our Sales Manager and cross functional teams, including Marketing, Data Analysts, Data Engineers, and Project Managers, to identify opportunities and drive effective business outcomes..