21 jobs voor customer service ambassador gevonden

Een internationaal bedrijf actief in de industriële sector en gelegen in Leuven is op zoek naar een gemotiveerde Customer Care Ambassador.Sta jij graag in contact met klanten en collega's?

Onze klant is een innovatieve speler in de duurzame energiesector en staat bekend om zijn uitstekende klantenservice en klantgerichte aanpak.Door sterke groei zoeken ze een enthousiaste Customer Care Ambassador om het team te versterken.Jobomschrijving.

Experis delivers a powerful blend of top-tier talent and expert solutions that propel success.We specialize in IT resourcing, project solutions, and managed services, empowering organizations to develop individuals and teams ready to thrive in the digital age.

Field Service Engineer 

Are you ready to join a dynamic team and make an immediate impact?We are seeking Field Service Engineers to provide temporary support to our operations If you have a passion for hands-on technical work and customer service, this could be your next exciting opportunity!

Key Responsibilities:

• Installation & Maintenance: Set up and conduct minor repairs on copiers and printers.
• Customer Support: Provide on-site technical assistance to customers across various locations in Belgium.
• Troubleshooting: Diagnose and resolve issues efficiently to minimize downtime.

Location Requirements:

We are currently prioritizing candidates in the following regions:

• Liège / Province of Luxembourg
• West-Flanders
  Other locations may also be considered based on candidate availability and suitability.

 

Experis delivers a powerful blend of top-tier talent and expert solutions that propel success.We specialize in IT resourcing, project solutions, and managed services, empowering organizations to develop individuals and teams ready to thrive in the digital age.

As Back Office Technical Cable:

• You assist B2B Customers; first line contact centers and technicians regarding technical questions in order to serve our customers in a better way.
• You analyze, solve, dispatch and follow-up on all trouble tickets and mails, in collaboration 3rd level teams (internal or external)
• You detect incidents related to transversal products, services, applications with possible impact on customers and you apply appropriate priority & communication processes.
• Furthermore, you inform customers continuously on the status of their problem according to the priority of the technical issue (internal and external customers).
• You collect relevant information in order to prepare efficient communication towards our customers, management, partners and operational teams (proactively alarms, planned interventions and retro-actively for example incidents) and you translate technical information into customer language
• Last but not least, you support the launch of new products and services (Friendly User Test) and think pro-actively about the required support.Duty role

• You will be part of the Enterprise Business Unit but will be temporary integrated in the Back Office Technical teams of the Consumer Business unit and work within those shifts.

   

Als onderdeel van onze groei zijn we op zoek naar een Customer Care Ambassador..Jouw taken..Je bent de eerstelijns contactpersoon van onze klanten waarbij je hen zowel telefonisch als per mail bijstaat.

.As a Customer Service Representative, you'll be the first point of contact and internal ambassador for our clients .

Experis delivers a powerful blend of top-tier talent and expert solutions that propel success.We specialize in IT resourcing, project solutions, and managed services, empowering organizations to develop individuals and teams ready to thrive in the digital age.

Technical Support Engineer 

As a Technical Support Engineer, you will troubleshoot, analyze, and resolve up to 2nd-level technical issues for business customers, high-impact residential users, and internal departments.Your expertise will focus on technical challenges related to fixed and mobile voice and data products.

Responsibilities

• Analyze, resolve, and coordinate solutions for technical trouble tickets and emails, collaborating with 3rd-level internal or external teams to address complex, multi-domain, and multi-technology problems.Ensure all issues are resolved within SLA timelines with minimal end-user impact.
• Escalate critical issues to management or technical teams in case of SLA breaches, operational urgency, financial risks, or significant impact, following established escalation protocols.
• Detect incidents involving transversal products, services, or applications with potential customer impact, prioritizing and notifying stakeholders as appropriate.
• Keep customers and relevant internal teams updated on issue status, adhering to service level agreements and customer segmentation.
• Provide end-to-end technical expertise and support to other business departments during both build and run phases, proactively identifying and addressing potential or recurring structural issues.

• Participate in duty roles as required.

   

Technical Support Engineer .As a Technical Support Engineer, you will troubleshoot, analyze, and resolve up to 2nd level technical issues for business customers, high impact residential users, and internal departments.

Detect incidents involving transversal products, services, or applications with potential customer impact, prioritizing and notifying stakeholders as appropriate.Keep customers and relevant internal teams updated on issue status, adhering to service level agreements and customer segmentation.

Connector: Ondersteun proactief met back office taken om netwerkoperaties te versterken..Customer Champion: Behandel vragen over facturatie, serviceverzoeken of andere operationele behoeften om loyaliteit en tevredenheid te garanderen.

.Customer service of selected sales partners..Processes all customer orders in a timely and accurate matter: standard range orders (replenishment), pre selling orders, fair orders, contract orders, spare parts orders, ….

Experis delivers a powerful blend of top-tier talent and expert solutions that propel success.We specialize in IT resourcing, project solutions, and managed services, empowering organizations to develop individuals and teams ready to thrive in the digital age.

Are you a tech-savvy problem solver with strong interpersonal skills?Do you thrive in dynamic environments and enjoy supporting IT solutions that make a difference?If so, we have the perfect role for you!

Your Mission

As an ITS Officer, you will:

• Deliver fast and effective IT support (by phone, remotely, or on-site) to ensure high customer satisfaction.
• Troubleshoot and resolve reported IT issues, escalating complex or urgent problems to third parties when necessary.
• Monitor and manage hardware, software, and network issues for clients.
• Assist colleagues with the installation of non-complex devices (laptops, desktops, mobile devices) and handle more advanced setups (servers) following established procedures.
• Support ITS portfolio applications and take ownership of one or more applications.

• Document supported applications and contribute to building a robust knowledge base.

   

.Deliver fast and effective IT support (by phone, remotely, or on site) to ensure high customer satisfaction Troubleshoot and resolve reported IT issues, escalating complex or urgent problems to third parties when necessary Monitor and manage hardware, software, and network issues for clients Assist colleagues with the installation of non complex devices (laptops, desktops, mobile devices) and handle more advanced setups (servers) following established procedures Support ITS portfolio applications and take ownership of one or more applications Document supported applications and contribute to building a robust knowledge base

Pitching membership to potential new non members..Researching new member and sponsorship prospects..

Now customers with their IT service management needs.Scope/Responsibilities Grow a team of specialised Service.Now consultants within the Benelux market. Be active in the Service.

You meet potential customers, promote our work, provide coffee & machine advice.You oversee the onboarding of the new client until a successful opening..

Customer Service Orientation: A people centric approach to support, ensuring user satisfaction and positive experiences.Team Collaboration: Ability to work collaboratively within a team and across departments to achieve common goals.

Experis delivers a powerful blend of top-tier talent and expert solutions that propel success.We specialize in IT resourcing, project solutions, and managed services, empowering organizations to develop individuals and teams ready to thrive in the digital age.

Program/Project Manager – Manufacturing IT

Job Description: We are seeking a highly skilled Program/Project Manager with experience in complex environments such as logistics, aerospace, chemicals, or automotive industries for one of our clients.The ideal candidate will have a strong background in manufacturing and expertise in both Agile and Waterfall methodologies.

Responsibilities:

• Collaborate with internal teams to identify IT project requirements within the Research and Development (R&D) department.
• Initiate IT projects, establish governance structures, and assemble project teams.
• Lead the planning, execution, and management of IT projects from concept to production, ensuring alignment with R&D specifications.
• Prioritize quality, efficiency, cost, delivery, and security throughout project lifecycles.
• Develop persuasive business cases for project funding based on cost-benefit analysis when necessary.
• Maintain a strong understanding of IT principles, including architecture, networks, and cybersecurity.
• Ensure seamless communication and reporting to management, internal customers, and key stakeholders.

• Facilitate problem-solving efforts within project teams, identifying key issues, root causes, and developing mitigation strategies.

   

You will help align the people strategy and HR practices with the business goals and implement and monitor HR policies and projects.You will be responsible for: Advising, supporting and providing guidance to line managers in HR related areas of their responsibilities and objectives (e.g.recruitment needs, coaching, development plan, absenteism, reward, changes).Developing, implementing, providing advice, interpretation and guidance on HR corporate and local policies, practices and processes and acting as first point of contact for any HR policy queries for line managers and employees. Responsible for and providing guidance and input on business unit restructures, workforce planning, capacity management and succession planning within the sales organisation.Overseeing the recruitment process and acting as a back up for all recruitment queries. Following up on onboarding and personnel development of employees.Assessing organisational and individual development needs with the target to maintain up to date competence level of staff. Actively participating in HR projects to further optimize the HR services and governance.Analyzing and interpreting data, trends and metrics in partnership with the HR expert team (local and corporate) to develop solutions, programs and policies. Acting as a true Sonova/Lapperre ambassador.

Soft specialists, and support developers with troubleshooting and infrastructure expertise.What You’ll DoDevelop and manage integration solutions using Mule.Soft Anypoint Platform.Design and oversee APIs with an API led connectivity approach.Implement best practices for integration patterns and troubleshoot third line issues.Support IT infrastructure availability and develop procedures for consistent first and second line support.Collaborate with the development team to ensure seamless system connectivity. 

Design and oversee APIs with an API led connectivity approach.Implement best practices for integration patterns and troubleshoot third line issues.