27 jobs voor customer service ambassador gevonden

Als Customer Care Ambassador ben jij het eerste aanspreekpunt voor onze klanten en zorg je voor een uitstekende klantbeleving.Jouw communicatieve vaardigheden en oog voor detail maken écht het verschil.

Bedrijfsomschrijving

Onze klant is een innovatieve speler in de duurzame energiesector en staat bekend om zijn uitstekende klantenservice en klantgerichte aanpak.Door sterke groei zoeken ze een enthousiaste Customer Care Ambassador om het team te versterken.

Omschrijving

• Je bent het eerste aanspreekpunt voor klanten via telefoon en e-mail.
• Je informeert klanten over de status van hun dossier en schakelt indien nodig met collega's voor een correcte opvolging.
• Je volgt klantendossiers proactief op en zoekt naar passende oplossingen.
• Je zorgt voor een nauwkeurige administratieve verwerking van klantinformatie en dossiers.

Onze klant is een innovatieve speler in de duurzame energiesector en staat bekend om zijn uitstekende klantenservice en klantgerichte aanpak.Door sterke groei zoeken ze een enthousiaste Customer Care Ambassador om het team te versterken.Jobomschrijving.

Experis delivers a powerful blend of top-tier talent and expert solutions that propel success.We specialize in IT resourcing, project solutions, and managed services, empowering organizations to develop individuals and teams ready to thrive in the digital age.

Field Service Engineer 

Are you ready to join a dynamic team and make an immediate impact?We are seeking Field Service Engineers to provide temporary support to our operations If you have a passion for hands-on technical work and customer service, this could be your next exciting opportunity!

Key Responsibilities:

• Installation & Maintenance: Set up and conduct minor repairs on copiers and printers.
• Customer Support: Provide on-site technical assistance to customers across various locations in Belgium.
• Troubleshooting: Diagnose and resolve issues efficiently to minimize downtime.

Location Requirements:

We are currently prioritizing candidates in the following regions:

• Liège / Province of Luxembourg
• West-Flanders
  Other locations may also be considered based on candidate availability and suitability.

 

Als onderdeel van onze groei zijn we op zoek naar een Customer Care Ambassador..Jouw taken..Je bent de eerstelijns contactpersoon van onze klanten waarbij je hen zowel telefonisch als per mail bijstaat.

Experis delivers a powerful blend of top-tier talent and expert solutions that propel success.We specialize in IT resourcing, project solutions, and managed services, empowering organizations to develop individuals and teams ready to thrive in the digital age.

As Back Office Technical Cable:

• You assist B2B Customers; first line contact centers and technicians regarding technical questions in order to serve our customers in a better way.
• You analyze, solve, dispatch and follow-up on all trouble tickets and mails, in collaboration 3rd level teams (internal or external)
• You detect incidents related to transversal products, services, applications with possible impact on customers and you apply appropriate priority & communication processes.
• Furthermore, you inform customers continuously on the status of their problem according to the priority of the technical issue (internal and external customers).
• You collect relevant information in order to prepare efficient communication towards our customers, management, partners and operational teams (proactively alarms, planned interventions and retro-actively for example incidents) and you translate technical information into customer language
• Last but not least, you support the launch of new products and services (Friendly User Test) and think pro-actively about the required support.Duty role

• You will be part of the Enterprise Business Unit but will be temporary integrated in the Back Office Technical teams of the Consumer Business unit and work within those shifts.

   

Daarnaast speel je als Change Ambassador een sleutelrol in de transitie naar een meer klantgerichte en digitale omgeving..

Experis delivers a powerful blend of top-tier talent and expert solutions that propel success.We specialize in IT resourcing, project solutions, and managed services, empowering organizations to develop individuals and teams ready to thrive in the digital age.

Technical Support Engineer 

As a Technical Support Engineer, you will troubleshoot, analyze, and resolve up to 2nd-level technical issues for business customers, high-impact residential users, and internal departments.Your expertise will focus on technical challenges related to fixed and mobile voice and data products.

Responsibilities

• Analyze, resolve, and coordinate solutions for technical trouble tickets and emails, collaborating with 3rd-level internal or external teams to address complex, multi-domain, and multi-technology problems.Ensure all issues are resolved within SLA timelines with minimal end-user impact.
• Escalate critical issues to management or technical teams in case of SLA breaches, operational urgency, financial risks, or significant impact, following established escalation protocols.
• Detect incidents involving transversal products, services, or applications with potential customer impact, prioritizing and notifying stakeholders as appropriate.
• Keep customers and relevant internal teams updated on issue status, adhering to service level agreements and customer segmentation.
• Provide end-to-end technical expertise and support to other business departments during both build and run phases, proactively identifying and addressing potential or recurring structural issues.

• Participate in duty roles as required.

   

Technical Support Engineer .As a Technical Support Engineer, you will troubleshoot, analyze, and resolve up to 2nd level technical issues for business customers, high impact residential users, and internal departments.

Daarnaast speel je als Change Ambassador een sleutelrol in de transitie naar een meer klantgerichte en digitale omgeving..

Connector: Ondersteun proactief met back office taken om netwerkoperaties te versterken..Customer Champion: Behandel vragen over facturatie, serviceverzoeken of andere operationele behoeften om loyaliteit en tevredenheid te garanderen.

.Outbound Calls..Brand Ambassador. Inbound Call Management.Jij bent de expert!

.Outbound Calls..Brand Ambassador. Inbound Call Management.Jij bent de expert!

.Customer service of selected sales partners..Processes all customer orders in a timely and accurate matter: standard range orders (replenishment), pre selling orders, fair orders, contract orders, spare parts orders, ….

Experis delivers a powerful blend of top-tier talent and expert solutions that propel success.We specialize in IT resourcing, project solutions, and managed services, empowering organizations to develop individuals and teams ready to thrive in the digital age.

Are you a tech-savvy problem solver with strong interpersonal skills?Do you thrive in dynamic environments and enjoy supporting IT solutions that make a difference?If so, we have the perfect role for you!

Your Mission

As an ITS Officer, you will:

• Deliver fast and effective IT support (by phone, remotely, or on-site) to ensure high customer satisfaction.
• Troubleshoot and resolve reported IT issues, escalating complex or urgent problems to third parties when necessary.
• Monitor and manage hardware, software, and network issues for clients.
• Assist colleagues with the installation of non-complex devices (laptops, desktops, mobile devices) and handle more advanced setups (servers) following established procedures.
• Support ITS portfolio applications and take ownership of one or more applications.

• Document supported applications and contribute to building a robust knowledge base.

   

.Deliver fast and effective IT support (by phone, remotely, or on site) to ensure high customer satisfaction Troubleshoot and resolve reported IT issues, escalating complex or urgent problems to third parties when necessary Monitor and manage hardware, software, and network issues for clients Assist colleagues with the installation of non complex devices (laptops, desktops, mobile devices) and handle more advanced setups (servers) following established procedures Support ITS portfolio applications and take ownership of one or more applications Document supported applications and contribute to building a robust knowledge base

· Training en ontwikkeling: Organiseren van on the job coaching en opleiding voor het team om hun kennis en vaardigheden te verbeteren bij de uitlevering van wagens;.· Klantcontact: Eerste aanspreekpunt voor klanten met betrekking tot ontvangst, klachten en feedback over het uitleveringsproces;.

Your role is to demystify AI, making it accessible and exciting for everyone, while also demonstrating its practical applications and potential risks.As an AI Ambassador, you will immerse yourself in the vibrant world of artificial intelligence, bringing your technical insights to a broad audience.You will present at industry conferences, host webinars, and lead workshops that highlight the transformative power of AI.

You meet potential customers, promote our work, provide coffee & machine advice.You oversee the onboarding of the new client until a successful opening..

Je analyseert, lost op, verstuurt en volgt alle trouble tickets en mails op, in samenwerking met 3rd level teams (intern of extern)..Je detecteert incidenten met betrekking tot transversale producten, diensten, applicaties met mogelijke gevolgen voor klanten en je past de juiste prioriteits en communicatieprocessen toe..

Je analyseert, lost op, verstuurt en volgt alle trouble tickets en mails op, in samenwerking met 3rd level teams (intern of extern)..Je detecteert incidenten met betrekking tot transversale producten, diensten, applicaties met mogelijke gevolgen voor klanten en je past de juiste prioriteits en communicatieprocessen toe..

Je assisteert klanten en eerstelijns contactcenters bij technische vragen om onze klanten beter van dienst te kunnen zijn..Je analyseert, lost op, verstuurt en volgt alle trouble tickets en mails op, in samenwerking met 3rd level teams (intern of extern)..

Je assisteert klanten en eerstelijns contactcenters bij technische vragen om onze klanten beter van dienst te kunnen zijn..Je analyseert, lost op, verstuurt en volgt alle trouble tickets en mails op, in samenwerking met 3rd level teams (intern of extern)..

Commercial Executive – Charter B2CThe Commercial Executive is a member of FLYINGGROUP’s commercial team, particularly the B2C Sales team.She/He will work under the supervision of the Sales Director.

Junior Sales Executive – Charter B2BA Junior Sales Executive is a member of FLYINGGROUP’s commercial team, in particular the B2B Charter Sales team.She/He will work under the supervision of the Sales Director.The B2B Charter Sales team has the joint objective of organizing and selling charter missions on the designated charter fleet to professional clients, brokers and other operators).Tasks:Handle all incoming charter requests whether by phone, email, Avinode or any other channel.Asses if the request may result in a commercial opportunity in respect of the availability of the fleet, expectations of FLYINGGROUP and the aircraft owners and provide quotes.Follow up interesting opportunities that were quoted.Coordinate with other departments to assess the feasibility of confirmed quotes in detail.

Familiarity with AWS Cloud Integration Services and third party app integrations .Data transformation and mapping expertise .Focusing on Mule.Soft, you'll connect systems seamlessly, ensuring performance, automation, and reliability..

Responsible for reviewing partner invoices & create transparent costing towards the business areas.Collaborate with IT Services regions to optimize/improve server hosting services..

Soft specialists, and support developers with troubleshooting and infrastructure expertise.What You’ll DoDevelop and manage integration solutions using Mule.Soft Anypoint Platform.Design and oversee APIs with an API led connectivity approach.Implement best practices for integration patterns and troubleshoot third line issues.Support IT infrastructure availability and develop procedures for consistent first and second line support.Collaborate with the development team to ensure seamless system connectivity.