41 jobs voor customer service technician gevonden

Tracing and remedying technical faults; Technical service & support function towards the production department;.Help with the conversion of machines;.

Tracing and remedying technical faults; Technical service & support function towards the production department;.Help with the conversion of machines;.

Together with the other managers, you report to the service director.Our growing service department consists of forty employees: customer service employees (level 1,2,3) and service technicians.The service department operates 24/7 and implements a follow the sun principle with branch offices in Los Angeles (US) and Brisbane (AU).

Hardware installation, movement and de installation;.Diagnosing problems concerning personal hardware (PCs, laptops, printers, scanners etc.); .

Tracing and remedying technical faults;.Maintenance of the equipment, machines & installations.Technical service & support function towards the production department;.Help with the conversion of machines;.

Go into.customer follow up meetings concerning maintenance execution..Discuss open issues with technicians and find root causes..Improve quality of delivered services by delivering expert support to technicians..

Ben jij op zoek naar een nieuwe en gevarieerde uitdaging?Voel je dat het traditionele takenpakket van een service technieker niet helemaal bij je past?

Bij onze klant krijg je de kans om jezelf te ontplooien in een breed en boeiend takenpakket als Customer Success Technician. 

Als CST draag jij bij aan het succes dat onze klanten behalen met onze producten

Taken en verantwoordelijkheden:

• Naast het uitvoeren van herstellingen en onderhoud aan ergonomische heftoestellen, geef je met jouw klantgerichte mindset een boost aan de prestaties van onze klanten, die actief zijn in diverse sectoren.
• Je krijgt een specifieke opleiding tot productexpert in Lifting Trolleys en Mobile Order Pickers, twee productgroepen met een enorm groeipotentieel
• Vervolgens neem je de leiding in de after-sales service van deze producten, waarbij proactief meedenken met de klant een centrale rol speelt
• Als productexpert lever je ook input tijdens de oriëntatiefase van de klant, waarbij hij vertrouwt op jouw kennis om het volledige potentieel van onze producten te benutten.

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We are a leading provider of vacuum and low-pressure pump solutions, specializing in sales, repair and installation.We pride ourselves on our expertise, customer-centric approach and commitment to delivering high-quality services.

After an internal training period, you will be part of the Support Team responsible for the technical support of our international customers.

• You work in shifts from Monday to Friday: 06:00-14:30 and 13:30-22:00.

• You will be responsible for the accurate administrative follow-up of customer inquiries.

• On a daily basis, you will interact (via email and telephone) with terminal operators, maintenance personnel and technicians worldwide.

• You will resolve technical inquiries within the agreed timings and escalate further where needed.

• You are the first point of contact for customers in case of a defect, outage or problem.

• You are a good listener who is able to identify customer needs.You feel comfortable further inquiring a customer to clearly identify the issues.

• If you cannot resolve a customer inquiry yourself, you will discuss this internally, and provide customer feedback within the agreed timings.You take ownership of the customer inquiry and strive to come to result-driven solutions.

• You work closely with Camco’s Service technicians.

You must obtain a professional manner at all times, remain courteous and strive to deliver excellent customer services.

Previous successful customer service experience is considered an advantage.Strong analytical, technical, problem solving and organizational skills.

Nail Technician Responsibilities:..Nail Technician Job Description.We are looking to hire a detail oriented nail technician to provide clients with high quality manicures, pedicures, and nail treatments.

The job description for this position as Service Engineer:

• You will do the start-up of the machines.
• You provide electrical and software support during and after installation of the machine at the customer's premises.
• You handle all problems that are electrical or software related and you provide technical support to the Service Engineers.
• You handle telephone and written service questions from the customer and you analyse the problem through efficient questioning.
• You try to help the customer as much as possible from a distance so that (expensive) physical travel is avoided as much as possible.
• You carry out online fault diagnostics and make adjustments via remote control.
• Occasionally, you will also be sent to the customer to solve complex software problems on site or to assist the Service Technicians during peak periods.
• You prepare service reports that serve as the basis for invoicing but also as input for the R&D department.
• In the longer term, you will organise and give demos in-house to potential customers.

Do you have knowledge of electrical engineering and enjoy working in a customer-oriented manner?Would you like an important, cross-divisional role in our support department?Then we have the right job for you!

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For our team in Zellik (BE) we are looking for a Technical Support Engineer.

▪ As a Service Technician, you will be responsible for the repair of Elation and non Elation products, providing a high level of technical support to our customers so that the show can go on.

Technical Support· You prepare technical reports and studies for the customer.

.Are you an energetic, customer oriented Service Account Manager with experience in refrigeration technology?

We employ over 200 highly skilled, passionate and enthusiastic employees.CFM International is a 50/50 joint company between GE and Safran Aircraft Engines.For more information, visit us on the Web at www.cfmaeroengines.com or follow us on Twitter @CFM engines.To strengthen our Technical Department we are looking for an Engineering Technician:To Provide technical support for engine maintenance within the shopTo ensure engine workscope appropriate translation, execution and follow up within the shop.The engineering technician act as the first technical point of contact between different teams (operations, engine owners and OEM product support)Your role has 2 major parts, workscoping and technical support.WorkscopingYou prepare the engine induction: analyze initial workscope and engine in bound configuration, convert workscope into instructions for the shop via ERP and workscope revisions and make final workscopes for customer validation.You use information provided by the operations department to propose workscope evolutions during the shop visit.You prepare a motivated request for OEM authorization to avoid workscope expansion and/or parts replacement.You follow engines under investigation.Technical SupportYou prepare technical reports and studies for the customer.You provide technical support to the operations department.You provide technical support to the Engine Owner and CFM Fleet Technical Manager for communication with the end customer.You make informed decisions on technical topics for operations.You contribute to experience feedback and best practices activities to obtain expanded criteria and/or new repairs.You lead trouble shootings and determine actions for engines on the test bench or in the shop.You support the quality department technically during quality surveys.

We employ over 200 highly skilled, passionate and enthusiastic employees.CFM International is a 50/50 joint company between GE and Safran Aircraft Engines.For more information, visit us on the Web at www.cfmaeroengines.com or follow us on Twitter @CFM engines.To strengthen our Technical Department we are looking for an Engineering Technician To Provide technical support for engine maintenance within the shopTo ensure engine workscope appropriate translation, execution and follow up within the shop.The engineering technician act as the first technical point of contact between different teams (operations, engine owners and OEM product support) YOUR ROLE:Your role has 2 major parts, workscoping and technical support.WorkscopingYou prepare the engine induction: analyze initial workscope and engine in bound configuration, convert workscope into instructions for the shop via ERP and workscope revisions and make final workscopes for customer validation.You use information provided by the operations department to propose workscope evolutions during the shop visit.You prepare a motivated request for OEM authorization to avoid workscope expansion and/or parts replacement.You follow engines under investigation.Technical SupportYou prepare technical reports and studies for the customer.You provide technical support to the operations department.You provide technical support to the Engine Owner and CFM Fleet Technical Manager for communication with the end customer.You make informed decisions on technical topics for operations.You contribute to experience feedback and best practices activities to obtain expanded criteria and/or new repairs.You lead trouble shootings and determine actions for engines on the test bench or in the shop.You support the quality department technically during quality surveys.

Embark on an international adventure with us!As a maintenance technician at our location in Molenstede (Belgium), you'll play a key role in installing and maintaining custom made cable and wire processing machines for our high end clients worldwide.

In this position, as a Service desk agent, your role will be to provide 1st line IT support for client leader in the aviation sector.You will work closely with a multicultural team in solving various IT requests on hardware and software related issues.
The Technician will handle customer calls and emails, troubleshoot, document and resolve IT related issues on scope based on solutions found in the knowledge base.The Technician must work in a timely and efficient manner while ensuring attendance, quality and customer service metrics are met.

This role requires the availability to cover Mon – Fri 7am to 7pm shifts - company car is provided.

Key Responsibilities:
Provide 1st Level End-user support for client users including:

• Microsoft Office issues (error messages, formatting, improving performance, various settings)
• Windows troubleshooting (error messages, improving performance, tweaking system, changing appearance and settings)
• Specific corporate software (installation, error messages, tweaking)
• Networking (basic user-level support, checking of settings, tweaking PC settings for the network, checking internet connectivity)
• Analyzing support requests sent by the customer by calls, mail, in person and web submit
• Answer incoming calls and log all customer questions and issues accurately and efficiently into ticketing system
• Examining all problems, evaluating complexity, impact and priority.
• Giving required support, efficiently and effectively and in accordance with priority, impact and SLA's.
• Escalating problems according to procedures; to the client support groups or to the 2nd level
• Ensuring follow-up of all issues: documenting and fill in ticketing system appropriately
• Assist with defining and documenting knowledge base articles
• Assist with special project work as needed

In this position, as a Service desk agent, your role will be to provide 1st line IT support for client leader in the aviation sector.You will work closely with a multicultural team in solving various IT requests on hardware and software related issues.
The Technician will handle customer calls and emails, troubleshoot, document and resolve IT related issues on scope based on solutions found in the knowledge base.The Technician must work in a timely and efficient manner while ensuring attendance, quality and customer service metrics are met.

This role requires the availability to cover Mon – Fri 7am to 7pm shifts - company car is provided.

Key Responsibilities:
Provide 1st Level End-user support for client users including:

• Microsoft Office issues (error messages, formatting, improving performance, various settings)
• Windows troubleshooting (error messages, improving performance, tweaking system, changing appearance and settings)
• Specific corporate software (installation, error messages, tweaking)
• Networking (basic user-level support, checking of settings, tweaking PC settings for the network, checking internet connectivity)
• Analyzing support requests sent by the customer by calls, mail, in person and web submit
• Answer incoming calls and log all customer questions and issues accurately and efficiently into ticketing system
• Examining all problems, evaluating complexity, impact and priority.
• Giving required support, efficiently and effectively and in accordance with priority, impact and SLA's.
• Escalating problems according to procedures; to the client support groups or to the 2nd level
• Ensuring follow-up of all issues: documenting and fill in ticketing system appropriately
• Assist with defining and documenting knowledge base articles
• Assist with special project work as needed

They must work efficiently and promptly, ensuring that attendance, quality, and customer service metrics are met..This role requires the availability to cover 24/7 (Monday to Sunday) shifts company car is provided.

A Field Support Operations Associate will be trained into various responsibility but not limited to:

- Spare part(s) distribution of Biosense Webster products.

- Management and documentation of Sales Force application with accuracy.

- Support of logistics task(s) such as Complaint handling, Order fulfillment's (Pick/Pack/Ship), Goods reception, Daily operations activities recommended by the department objectives.

- Work with multiple partners in distribution and Depot service center based in Belgium, Germany, Portugal, Netherlands, and the United Kingdom.

- Takes care of all the necessary actions to facilitate a responsive service to both J&J External customers and internal network of Service Engineers across EMEA, APAC and other regions.

- Guarantee the update of necessary paperwork to facilitate a responsive service.

- Member of a Field Support Team (Back Office) but collaborate with department across the globe.

Tasks:

- Responds to customer inquiries regarding BWI Product installation & Service Processes and coordinates with 3rd party suppliers (Warehouses & repair Depots) when necessary.

- Ensure all activities are recorded within the Service Management System through Daily updates to maintain traceability of BWI products and documentation.

- Review, Update, Prepare and Process Customers Orders using Service Management system application.Mainly through our warehouse team with some exceptions where local Pick/Pack/Ship will be necessary.

- Process daily local goods reception (Visual inspection and segregation) and dispatch to next service provider or return to customer.

- Work with Third Party service provider application for shipments and receiving.

- Work with depot technician to issue Service request demand.Document repair report from Depot center to the Service Management application using adequate training equipment¿s, Work Instructions and guidelines provided by team leader.

- Collects data and prepares for routine reports to management

Bedrijfsprofiel:

Johnson & Johnson is the world's most comprehensive and broadly based manufacturer of health care products, as well as a provider of related products for the consumer, pharmaceutical and professional markets.

Preparation Checking the presence, completeness and good operation of the necessary safety gear and tools, along with the valid inspection certificates in accordance with current guidelines Checking the presence and completeness of the necessary materials Reporting to the customer after receiving a work assignment via the company system or reporting failures by telephone

Experience with installing and/or repairing cinema, or AV Projection Equipment and/or providing technical support.Certified Technology Specialists (cinema equipment, A.

Your role:You manage aeronautical chemical products, including REACH aspects: commissioning, condition of use, storage, shelf life, safety risks assessment etc;You monitor non aeronautical chemical products and associated risks;You define and follow parameters of our cleaning line to ensure compliance with requirements;You follow parameters of the wastewater station;You manage special process qualification files (including painting activity);You support microscopy and 3D measuring system activity;You define preservation characteristics ;You are able to support NDT activity.

▪ Provide support in the preparation, planning and supervision of maintenance projects and overhauls,.▪ Reporting to the Field Service Supervison.

We employ over 200 highly skilled, passionate and enthusiastic employees.As part of our growth, we are looking for a PSO Technician (m/f) to strengthen our Front Office team.Your role:You draft, update, and translate technical work documents, ensure strict compliance with aviation regulations and manufacturer guidelines;You analyze technical information obtained from the manufacturer or the customer and integrate it into the ERP system;You support the PSO department in the implementation and industrialization of new repair or assembly/disassembly/cleaning and inspection procedures;You provide technical support to workshops, both theoretically and practically, and seek solutions to prevent delays in the production process;You draft and internally communicate information regarding experience feedback, such as incidents, adjustments, and improved work instructions, aimed at production;You provide technical support to the quality department during investigations into the causes of deviations;You lead and participate in continuous improvement projects, both within the technical department and in other services (operations supply chain);You coordinate and implement improvements to current work methods and introduce new technologies.