36 jobs voor customer service technician gevonden

Ben jij op zoek naar een nieuwe en gevarieerde uitdaging?Voel je dat het traditionele takenpakket van een service technieker niet helemaal bij je past?

Bij onze klant krijg je de kans om jezelf te ontplooien in een breed en boeiend takenpakket als Customer Success Technician. 

Als CST draag jij bij aan het succes dat onze klanten behalen met onze producten

Taken en verantwoordelijkheden:

• Naast het uitvoeren van herstellingen en onderhoud aan ergonomische heftoestellen, geef je met jouw klantgerichte mindset een boost aan de prestaties van onze klanten, die actief zijn in diverse sectoren.
• Je krijgt een specifieke opleiding tot productexpert in Lifting Trolleys en Mobile Order Pickers, twee productgroepen met een enorm groeipotentieel
• Vervolgens neem je de leiding in de after-sales service van deze producten, waarbij proactief meedenken met de klant een centrale rol speelt
• Als productexpert lever je ook input tijdens de oriëntatiefase van de klant, waarbij hij vertrouwt op jouw kennis om het volledige potentieel van onze producten te benutten.

You will join a team of experienced technicians, where together you strive to offer a fast and efficient service to customers.You can always count on your team leader and service manager to ensure you have everything you need to do your job.

We are looking for motivated Truck Technician/ Mechanics in Ninove (9400), who will be responsible for independently performing daily maintenance and repair work on vehicles including trucks and buses.Working for a globally renowned brand, you will become a specialist in your field with the support of the team and the training available.

The Executive Assistant will support the CEO in managing administrative tasks, including scheduling, invoicing, and coordinating technicians, while also assisting with project management and client communications.This role offers the opportunity to work in a dynamic, small team, with room for professional growth and development.

Client Details

The client is a small, growing electrical services company.The company specializes in residential and commercial electrical work, with a focus on quality service and client relationships.

The CEO is involved in daily operations and needs an Executive Assistant to help manage administrative tasks, support project scheduling, invoicing, and communication, allowing for more.

Description

• Administrative Support:
  • Manage emails, respond to client requests, and handle internal communication.
  • Assist with the preparation and management of invoices, quotes, and billing.
  • Handle the encoding and tracking of data related to jobs and projects.
  • Oversee and update project and job schedules to ensure timely completion.
  • Manage supplier orders and track deliveries.
  • Assist with the scheduling and coordination of technicians' daily tasks and interventions.
• Client Interaction and Support:
  • Respond to client intervention requests and manage job details.
  • Assist the CEO in maintaining strong relationships with clients, ensuring high customer satisfaction.
• Technical Understanding:
  • While not a hands-on technical role, understanding technical terms and project requirements will be essential for effective communication with technicians and clients.
  • Prepare reports on technical work and project statuses.

Experis delivers a powerful blend of top-tier talent and expert solutions that propel success.We specialize in IT resourcing, project solutions, and managed services, empowering organizations to develop individuals and teams ready to thrive in the digital age.

As Back Office Technical Cable:

• You assist B2B Customers; first line contact centers and technicians regarding technical questions in order to serve our customers in a better way.
• You analyze, solve, dispatch and follow-up on all trouble tickets and mails, in collaboration 3rd level teams (internal or external)
• You detect incidents related to transversal products, services, applications with possible impact on customers and you apply appropriate priority & communication processes.
• Furthermore, you inform customers continuously on the status of their problem according to the priority of the technical issue (internal and external customers).
• You collect relevant information in order to prepare efficient communication towards our customers, management, partners and operational teams (proactively alarms, planned interventions and retro-actively for example incidents) and you translate technical information into customer language
• Last but not least, you support the launch of new products and services (Friendly User Test) and think pro-actively about the required support.Duty role

• You will be part of the Enterprise Business Unit but will be temporary integrated in the Back Office Technical teams of the Consumer Business unit and work within those shifts.

   

Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation.Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility solutions.Joining us means joining a caring, responsible, and innovative company where more than 70,000 people lead the way to greener and smarter mobility, worldwide.

Technician Operations Services (m/f) provides the repair and technical assistance for the TRAXX locomotives at SNCB site Antwerp, Benelux in general.

Furthermore, you analyze the information and ensure that the necessary corrective measures are taken.You also start preventive actions.

Mechanics of trucks, buses.

You will independently perform maintenance and repair work on our fleet of vehicles, including trucks and buses.
.You'll work with a premium brand, and we’ll turn you into a true specialist in your field!

You’ll join a close team of experienced technicians, all working together toward one goal: providing fast and efficient service to our customers.

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• Ondersteuning: Helpen van Customer Support, Service Technicians en eindgebruikers
• Diagnose en herstel: Uitvoeren van foutdiagnoses en aanbevelen van oplossingen
• Documentatie: Registreren van klachten en goedkeuren van claims
• Klachtenafhandeling: De-escaleren van complexe klachten
• Controle en correctie: Controleren en verbeteren van servicediagnoses
• Training: Geven van technische trainingen
• Bezoeken en audits: Uitvoeren van on-site controles en audits
• Vergaderingen: Deelnemen aan interne en externe meetings