2179 jobs voor customer service manager gevonden

Ben je klaar om je stempel te drukken op een innovatief, groeiend bedrijf regio Harelbeke?Ga aan de slag als Customer Service Manager!In deze rol ben je verantwoordelijk voor het reilen en zeilen van het customer service team.Getriggerd?

Driving customer satisfaction and foster a culture of 'World Class Customer Service;
Meeting and/or exceeding the customers' required service levels;
Maximising revenues, and sales volumes with current customer base;
Coordinating a smooth team-to-team relationship between the CS Team, KAMs and product delivery teams;
Managing correct communication and division of tasks between the Customer Service department and Sales department in relation to account management and sales activities ;
Scheduling, coordinating, delegating and reviewing daily work of the customer service team in terms of maintaining and developing customer relationships;
Holding weekly work meetings with all employees of the Customer service teams under your responsibility;
Be aware of, and act in accordance with, all P&O Ferrymasters policies;
Bring to the attention of your manager any matter that could be detrimental to the wellbeing of the Company;
Carry out any other duties which may reasonably be required by your manager;

Dan ben jij de ideale Customer Service Manager regio Harelbeke!Functie omschrijving Hoe ziet jouw dag als Customer Service Manager regio Harelbeke er nu uit?

Kijk je uit naar een opportuniteit als eindverantwoordelijke binnen customer service?Ben jij daadkrachtig, communicatief en een rasechte people manager?

Receive and review customer orders.Process Product orders via ERP system.Log/Report/Resolve customer complaints.Handle the price requests. Organize return shipments.Issue credits/debits to customers.

Product/Service Knowledge: Providing accurate information about products, services, policies, and promotions..Customer Relationship Management: Building rapport with customers to enhance satisfaction and loyalty..

You will collaborate with the other Service Delivery Manager(s) to elevate our service management to the next level. 

Together with the other managers, you report to the service director.Our growing service department consists of forty employees: customer service employees (level 1,2,3) and service technicians.The service department operates 24/7 and implements a follow the sun principle with branch offices in Los Angeles (US) and Brisbane (AU).

Lees hier alle details.De functie inhoud Hoe ziet jouw takenpakket eruit als customer service manager?Sta je communicatief & organisatorisch sterk in je schoenen?Dan ben jij de customer service manager die wij zoeken regio Roeselare!

Als Customer Service Manager ben je verantwoordelijk voor het vertalen van de strategische bedrijfsdoelstellingen naar concrete objectieven voor de Customer Service afdeling.Je geeft leiding aan het team, optimaliseert processen en systemen, en zorgt ervoor dat het team zijn productkennis en klantgerichtheid voortdurend op het hoogste niveau houdt.

.Customer Service & Administration:..Develop and implement customer service strategies to enhance client satisfaction.. Monitor service performance, resolve escalated issues, and drive process improvements...

Deze afdeling bestaat uit verschillende taken, waaronder Customer Service..Als.

Are you ready to play a pivotal role in delivering exceptional service to our valued customers?

As a Service Account Manager, you will be the primary point of contact for clients within the target market, providing expert advice, support, and fostering their growth.Your key responsibility will be ensuring an outstanding service experience by coordinating all customer service activities between the client, specialist departments in Belgium, and our headquarters in Germany.

Key Responsibilities;

• Serve as the first point of contact for all customer inquiries following a successful Site Acceptance Test (SAT), liaising with relevant departments both at the site and head office.
• Drive active service sales and lifecycle consultancy, including follow-up on quotations.
• Capture and relay customer and market requirements to the Service Product Management team.
• Ensure the achievement of annual order intake targets and planned revenue growth.
• Act as a core member of the project team for new machine installations, particularly during the installation phase.

Oplossen en opvolgen van product en leveringsproblemen op het gebied van terugroepacties, geretourneerde goederen, afleveringsbewijzen en vrachtclaims...Orderinvoer en beheer.

We are a leading provider of renewable solutions in packaging, biomaterials and wooden constructions on global markets.Our aim is to replace fossil based materials by innovating and developing new products and services based on wood and other renewable materials.

We are looking for a new colleague Customer Service Specialist in Ghent.

As a Customer Service Specialist you provide exceptional support and assistance to customers, addressing their inquiries, resolving issues, and ensuring a positive customer experience.You are
responsible for effectively communicating with customers, maintaining product knowledge, and delivering timely and accurate information or solutions to meet customer needs.

Main Responsibilities and tasks:

* Daily communication with customers, sales managers, logistics, mill production planning
and supply chain coordination teams about order related matters
* Receiving, processing and confirming orders
* Planning customer deliveries and follow-up of stocks, proactive offering of available stock
materials to customers
* Monitoring customer sales plan, quota, orderbook and acting when needed
* Pipeline order management
* Reporting on demand for customer related information
* Being first-line support for sustainability related topics
* Participating in the development work related to own responsibility area
* Support in knowledge sharing among the different customer service teams

For one of our clients, Robert Half is looking for a Customer Service Officer (m/f/x) with excellent knowledge of Dutch and French for a permanent contract after interim period.

Our client is a listed multinational company active in the mobility sector.They are located in the center of Brussels.

Your role as Customer Service Officer (m/f/x):

• Respond on requests and claims from customers.(telephone 15#/day, mail 20#/day);
• Contracts & files : check, input, rebates & additional services contracts;
• Marketing actions decided by the Benelux Country Manager;
• Order of new customer cards and toll;
• Follow-up portfolio of customers;
• Help - train the customers to use the platform;
• Manage the general inbox;
• Sales support for the sales representatives;
• Reporting activities;
• Back-up of colleagues (customer service, sales officer);
• Administrative help to Technical Manager;
• Manual acceptance authorization;
• Follow up of fraud cases;
• Resolve cards, tolls issues at distance.

For one of our clients, Robert Half is looking for a Customer Service Officer (m/f/x) with excellent knowledge of Dutch and French for a permanent contract after interim period.

Our client is a listed multinational company active in the mobility sector.They are located in the center of Brussels.

Your role as Customer Service Officer (m/f/x):

• Respond on requests and claims from customers.(telephone 15#/day, mail 20#/day);
• Contracts & files : check, input, rebates & additional services contracts;
• Marketing actions decided by the Benelux Country Manager;
• Order of new customer cards and toll;
• Follow-up portfolio of customers;
• Help - train the customers to use the platform;
• Manage the general inbox;
• Sales support for the sales representatives;
• Reporting activities;
• Back-up of colleagues (customer service, sales officer);
• Administrative help to Technical Manager;
• Manual acceptance authorization;
• Follow up of fraud cases;
• Resolve cards, tolls issues at distance.

.Je geeft leiding aan het lokale Customer Service team, waarbij je focus ligt op people management, open communicatie en de bereidheid tot veranderingen.

Marketing staat in voor het werven en behouden van zowel bloed en plasmadonoren als financiële schenkers.FunctiebeschrijvingHet Hoofd CRM en Customer Service is eindverantwoordelijke voor het adequaat en professioneel beheren van de CRM en aanverwante data en rapporterings omgevingen.Hij/zij geeft leiding aan de CRM medewerkers en hij/zij stuurt ook de Customer Service Medewerkers in hun dagelijkse activiteiten aan, ondersteunt en optimaliseert hun werking waar nodig en draagt zo bij aan een positieve ervaring van klanten.Concreet: Brede ondersteuning van de afdeling Marketing door segmentaties, customer journeys, churn management, rapportering, strategische aanbevelingen… Onderhoud en verbetering van processen voor gift en dataverwerking en marketingacties.Continue verbetering van de klantenserviceprocessen. Coördinatie van de customer service, waarbij briefings, opvolging van workload en rapportering cruciaal zijn.

Kernwoorden: logistiek, chemie, klantendienstmedewerker, klantendienst, customer service, logistiek bediende, logistiek management, bedrijfsmanagement, haven Je rapporteert aan de customer service manager..

We are a leading provider of renewable solutions in packaging, biomaterials and wooden constructions on global markets.Our aim is to replace fossil based materials by innovating and developing new products and services based on wood and other renewable materials.

We are looking for a new colleague Customer Service Specialist in Ghent.

As a Customer Service Specialist you provide exceptional support and assistance to customers, addressing their inquiries, resolving issues, and ensuring a positive customer experience.You are
responsible for effectively communicating with customers, maintaining product knowledge, and delivering timely and accurate information or solutions to meet customer needs.

Main Responsibilities and tasks:

* Daily communication with customers, sales managers, logistics, mill production planning
and supply chain coordination teams about order related matters
* Receiving, processing and confirming orders
* Planning customer deliveries and follow-up of stocks, proactive offering of available stock
materials to customers
* Monitoring customer sales plan, quota, orderbook and acting when needed
* Pipeline order management
* Reporting on demand for customer related information
* Being first-line support for sustainability related topics
* Participating in the development work related to own responsibility area
* Support in knowledge sharing among the different customer service teams

Als Customer Service Manager in Waregem sta je aan het roer van het customerservice team.Jij en jouw team zijn het eerste aanspreekpunt voor de klanten. Je stuurt collega's aan waar nodig en rapporteert aan de general manager.Optimale klanttevredenheid is jou doel.Je bouwt sterke klantrelaties op. Je handelt vragen, klachten en verzoeken professioneel af, zowel telefonisch als via e mail.Het bieden van passende oplossingen en het verstrekken van productinformatie behoren tot jouw verantwoordelijkheden.Onze klant Deze innovatieve organisatie is een grote internationale speler in zijn nichemarkt.

As a Customer Service Specialist you provide exceptional support and assistance to customers..You're responsible for the daily communication with the customers, sales managers, logistics, mill production planning and supply chain coordination teams.

Je ondersteunt, coacht en inspireert onze customer service agents..

Effective backlog management.Log/Report/Resolve customer complaints.Process Product orders via ERP system.Coordinate shipment with logistics department.

. Daily communication with customers, sales managers, logistics, mill production planning.

Solliciteer nu voor de job van Customer Service Officer in Moeskroen!.Hoe ziet jouw takenpakket eruit als Customer Service Officer in Moeskroen?.

Support Customer Order Management departmental goals and initiatives to become a more proactive customer support organization..Participate in/lead process improvement projects..