221 jobs voor service delivery manager gevonden

Maandelijkse rapportage voorzien van incidenten, problemen, change, en release management  Het service delivery plan uitwerken met de klant.Binnenkomende verzoeken/incidenten opvolgen in de service ticketing tool.

Als Service Delivery Manager ben je het aanspreekpunt voor de toegewezen klanten en ben je verantwoordelijk voor het onderhouden van een duurzame klantrelatie.Jouw takenpakket bestaat uit een aantal gevarieerde activiteiten: 

Contractuele toezicht houden op de leveranciers inzake outsourcing, maintenance, support, SLA’s,…

Opstellen van het run-budget en waken over de capaciteitsplanning

Het service delivery plan uitwerken met de klant

Binnenkomende verzoeken/incidenten opvolgen in de service ticketing tool

Risico’s inschatten en voorzien van de nodige oplossingen

Fungeren als vertrouwenspersoon van de klant

Maandelijkse rapportage voorzien van incidenten, problemen, change, en release management

#IT #servicedelivery #servicemanagement..

Strategic Planning & Risk Management: Implement strategies for feature delivery, monitor risks, and proactively mitigate challenges..Quality Assurance & Performance Monitoring: Ensure high quality delivery, tracking performance with tools and providing regular status updates..

Als Service Delivery Manager zorg jij samen met ons Service Team voor een excellente service aan onze klanten.Enerzijds verzeker je een goede opvolging van onze pro-actieve services (monitoring, patching,) en anderzijds zorg je dat de reactieve ondersteuning via onze servicedesk uitstekend georganiseerd werkt (prioriteiten, escalaties,). 

Je waarborgt de efficiëntie van onze service delivery organisatie en zorgt voor een gestroomlijnde organisatie van onze serviceprocessen.

 

Zo ziet jouw takenpakket eruit:

• Ontwikkelen en implementeren van Service Flows op basis van erkende frameworks zoals ITIL, ter ondersteuning van onze groei en professionalisering
• Toepassen van de juiste procedures voor het beheren van incidenten, changes, capaciteit en escalaties volgens ITIL-principes
• Fungeren als het centrale aanspreekpunt voor service (SPOC), prioriteiten stellen samen met het team om ervoor te zorgen dat klanten de correcte service ontvangen
• Proactief risico’s identificeren, oplossingen voorstellen en richting geven aan de communicatie naar de klant
• Optimalisaties aan de back-end Managed Services platformen afstemmen met de betrokken product specialisten
• Zorgen voor tijdige en accurate rapportage over onze service delivery, zowel intern als extern
• Ondersteunen en ontwikkelen van het team en regelmatig rapporteren aan de Operations Manager
   

Als IT servicemanager kom je terecht in de pijler Service Delivery van de Stafdienst ICT die instaat voor de ontwikkeling en opvolging van services.Elke IT servicemanager heeft enkele services van een bepaalde business pijler in zijn portefeuille.

Key tasks & activities 

As an application(s) team leader you will be a key team member in the service delivery, people management and the client relationship.As you will be responsible of ensuring the qualitative delivery of the agreed services to the partner, you will have to make sure your team will be performing as expected and helping them evolve.Finally, as working with a partner, your engagement in improving the service and innovating will be essential for ensuring a good relationship.

If this driving and facing role is appealing to you let's see what we expect you to bring along:

• A strong interpersonal & team spirit as we deliver better together
• Structure in order deliver the appropriate contractual service levels
• Organization to plan and deliver accordingly
• Proactive in order to mitigate /detect the risks
• Good relationships skills as you will have to build a network for improving cooperation
• Coaching mindset to help your team members evolve.
• The will to learn & improve, qualitative and Results driven
• Culturally openminded as we work with Offshore, nearshore and local people in one team
• Business oriented in order to support our client to perform (IT and Business)
• Strong communication skills: to manage steering committee & customer daily contacts
• Language skills: Master Dutch &/or French + English
• 7-10 years in project or Service delivery experience is required.
• ITIL V4 certification is a big plus.

Is klantencontact jouw passie?

Heb je zin om deel uit te maken van ons high-tech IT-bedrijf?

Wil je werken in een collegiaal team en genieten van een uitdagende job met autonomie en flexibiliteit?

Lees dan zeker verder en solliciteer NU!

Als Service Delivery Manager ben jij het aanspreekpunt voor de aan jou toegewezen klanten en onderhoud je een duurzame relatie gericht op klanttevredenheid.

Jouw uitdaging:

• Je bent verantwoordelijk voor het contractuele toezicht op de leveranciers.Je hebt een grondig begrip van het Outsourcing, Maintenance & Support Contract en de naleving van de SLA's, en je delegeert taken aan de Service Engineers op basis hiervan.
• Je anticipeert proactief op risico's, fungeert als escalatiepunt en stelt oplossingen voor.
• Je profileert je als een "hands on" en vertrouwde gesprekspartner voor je klanten.
• Als SPOC communiceer je en lever je maandelijkse rapporten over Incident Management, Problem Management, Change Management en Release Management.
• Je speelt een sleutelrol bij het opstellen van het Run-budget en bewaakt de capaciteitsplanning.
• Samen met de klant werk je het Service Delivery Plan uit en rapporteer je hierover periodiek.
• Je volgt de binnenkomende verzoeken/incidenten op in de service ticketing tool.

.Als Service Delivery Manager:.

Monitor project budgets and allocate resources effectively..Oversee sub contractor relations and manage purchase orders..

Managing claims and return processes.You will prepare reports for the finance, sales, and management teams..You will be responsible for handling the intake of sales orders, managing delivery and shipping logistics.

Als SPOC communiceer je en lever je maandelijkse rapporten op verschillende gebieden: Incident Management, Problem Management, Change Management en Release Management;.Je speelt een sleutelrol bij het opstellen van het Run budget en bewaakt frequent de capaciteitsplanning;.

At Sander, we’re looking for a talented and dedicated Project Manager/Service Delivery for one of our partners in Zaventem.

About the company

Join a dynamic service provider in Zaventem specializing in network technologies.The company delivers stable and efficient VPN services worldwide by integrating multiple Internet connections into an unbreakable service.With tremendous growth over the past year, the company is expanding its activities.

Plan, execute, and finalize projects within deadlines and budget.

• Coordinate with stakeholders to define project scope, goals, and deliverables.
• Develop project plans and communication documents.
• Manage changes in project scope and identify risks.
• Ensure project documentation is complete and current.
• Recommend improvements to procedures and policies.
• Liaise with stakeholders regularly.
• Build and grow business relationships vital to project success.

• Create a global workforce of technicians through strong partnerships.

   

Managing claims and return processes.You will prepare reports for the finance, sales, and management teams.

Together with supply chain & customers service follows the logistic/operational topics(delay delivery/returns/claims/transport issues).

Client Details

Our client is an historical leader in cabling the telecom sector.

Description

Together with supply chain & customers service follows the logistic/operational topics(delay delivery/returns/claims/transport issues).

Tasks:

• Flow Management

  • Supervises and controls flows related to physical material / consumables
    • Coordinating transportation
    • Maintaining update delay suppliers
    • Finished goods delivery to the customers
    • Return orders of customer
    • Contact with quality manager and follow-up actions

  Transportation Management

  • Enforces respect of transportation contracts and agreements
  • Ensures that shipments are loaded and delivered on time and in full

  Monitoring of Performance (in collaboration with the subcontractor)

  • Contributes to the delivery process performance by analysing related dashboards
  • Measures and follows up performance indicators on his perimeter

  Team work

  • Co-ordinates activities and enhances communication between subcontractor, carriers,
  • Participates to operational meetings with the subcontractor.

Working at Computacenter Belgium will give you the opportunity to support large multinational companies, partner with leading technology companies and collaborate with colleagues who care in Belgium and across the world.

Our motto is “Small enough to CARE, big enough to COPE”.

 

Life on the team

Are you  looking for a role in which you can work on sustaining & improving delivery of our IT operations at one of Computacenter's strategic customers?Ensuring that we achieve contracted levels of service performance (SLA, KPI), at the agreed cost, while continually improving the service.

Do you enjoy working pro-actively in a no-nonsense environment - together with a team ?

If so, then we would like to discuss your next career move !

 

What You'll Do

As an Operations Manager you'll join our dynamic Managed Services Team and work on-site with one of our larger & strategic customer.

You'll keep the oversight of all activities delivered for the customer and work together with the service delivery manager to ensure things run smooth.

This includes being accountable for: 

• the day-to-day activities at the customer site and the management of Internal Service Providers to deliver service
• management of 3rd parties & sub-contractors to deliver service
• development of Continuous Service Improvement initiatives
• designing and implementing new operational processes, KPIs and reporting
• ensuring timely and high-quality delivery. 
• working as a team player and focusing on the well-being of the entire team.

 

You play an instrumental role in providing expertise on operational solutions. 
You provide guidance to your team members to ensure that they are working towards a common goal, and in collaboration with the clients' teams.
You play a key role in building long-term relationships with our clients; this includes provide on call support to VIP users.

 

Assist in monthly closing, reconciling accounts, and analyzing financial data..Manage general ledger accounts, prepare financial reports, and ensure internal controls..

Our client is an historical leader in cabling the telecom sector..JobomschrijvingTogether with supply chain & customers service follows the logistic/operational topics(delay delivery/returns/claims/transport issues).Tasks:.

Toegewezen projecten worden opgeleverd binnen budget, volgens de afgesproken fasering, planning, capaciteit en kwaliteit.Deze opvolging situeert zich in alle fazen van het project, van haalbaarheid, voorontwerp, studie over aanbesteding en uitvoering/werf tot oplevering van de werken.

Managing customer orders in the ERP (M3)..Creating orders, sending confirmations, and handling customer invoicing..Handling invoicing after delivery..Managing the phone switchboard and directing calls based on requests..

Inventory Control: Carrying out regular inventories of furniture and ensuring accurate stock recording..Logistics planning: Supporting the team in preparing the logistics planning for collections, deliveries and order processing..

Jouw toekomstige job.Als Service Delivery Manager:.

This role involves managing technical support teams and partners, ensuring high quality service delivery, and collaborating with stakeholders to enhance employees experience, and provide a secure, productive and pleasant digital workplace...

As a Sales Administrator, you assist the sales team to ensure customer satisfaction.You are the primary contact for logistical inquiries and keep customers informed about the status of their orders.

Client Details

Our client is an internationally renowned company in the logistics and manufacturing sector.

Description

Your daily tasks include:

• Recording orders received from sales representatives and forwarding them to production.
• Organizing the transport of products from our factories in Europe to construction sites.
• Tracking orders and informing customers of delivery dates.
• Handling invoicing after delivery.
• Managing the phone switchboard and directing calls based on requests.
• Working in an ERP environment (M3) and managing stress effectively.
• Collaborating within a team of 2 to 3 people, optimizing task distribution.
• Learning quickly to achieve full autonomy in your tasks.

Your responsibilities include:

• Being the primary interface between the client and our factories in Europe.Proficiency in French, Dutch, and English is required.
• Managing customer orders in the ERP (M3).
• Creating orders, sending confirmations, and handling customer invoicing.
• Organizing transportation.
• Managing delivery timelines and communicating with customers.
• Handling the telephone switchboard.

Hödlmayr logistics Belgium (Tongeren) behoort tot een internationaal bedrijf en staat al sinds 1990 garant als dé partner in auto transport.Daarnaast bieden we onze klanten ook diensten aan als opslagcapaciteit voor voertuigen, carrosseriewerken en pre delivery services.

With an international character, they continuously invest in improving their products and services.DescriptionOrder Processing: Managing the complete order process, from receipt to delivery.You ensure smooth processing of orders, keep customers informed about order status, and closely coordinate with logistics partners to guarantee timely deliveries.Customer Service: Providing excellent customer service to our B2B clients.Technical Support: Collaborating with the technical team to resolve customer inquiries related to our technological medical products.

Provide strategic wealth management advice to meet clients' financial goals..Ensure compliance with banking and financial services regulations..

JobomschrijvingOrder Processing: Managing the complete order process, from receipt to delivery.You ensure smooth processing of orders, keep customers informed about order status, and closely coordinate with logistics partners to guarantee timely deliveries.Customer Service: Providing excellent customer service to our B2B clients.Technical Support: Collaborating with the technical team to resolve customer inquiries related to our technological medical products.