211 jobs voor service delivery manager gevonden

Contractuele toezicht houden op de leveranciers inzake outsourcing, maintenance, support, SLA’s,…

Opstellen van het run-budget en waken over de capaciteitsplanning

Het service delivery plan uitwerken met de klant

Binnenkomende verzoeken/incidenten opvolgen in de service ticketing tool

Risico’s inschatten en voorzien van de nodige oplossingen

Fungeren als vertrouwenspersoon van de klant

Maandelijkse rapportage voorzien van incidenten, problemen, change, en release management

Key tasks & activities 

As an application(s) team leader you will be a key team member in the service delivery, people management and the client relationship.As you will be responsible of ensuring the qualitative delivery of the agreed services to the partner, you will have to make sure your team will be performing as expected and helping them evolve.Finally, as working with a partner, your engagement in improving the service and innovating will be essential for ensuring a good relationship.

If this driving and facing role is appealing to you let's see what we expect you to bring along:

• A strong interpersonal & team spirit as we deliver better together
• Structure in order deliver the appropriate contractual service levels
• Organization to plan and deliver accordingly
• Proactive in order to mitigate /detect the risks
• Good relationships skills as you will have to build a network for improving cooperation
• Coaching mindset to help your team members evolve.
• The will to learn & improve, qualitative and Results driven
• Culturally openminded as we work with Offshore, nearshore and local people in one team
• Business oriented in order to support our client to perform (IT and Business)
• Strong communication skills: to manage steering committee & customer daily contacts
• Language skills: Master Dutch &/or French + English
• 7-10 years in project or Service delivery experience is required.
• ITIL V4 certification is a big plus.

Is klantencontact jouw passie?

Heb je zin om deel uit te maken van ons high-tech IT-bedrijf?

Wil je werken in een collegiaal team en genieten van een uitdagende job met autonomie en flexibiliteit?

Lees dan zeker verder en solliciteer NU!

Als Service Delivery Manager ben jij het aanspreekpunt voor de aan jou toegewezen klanten en onderhoud je een duurzame relatie gericht op klanttevredenheid.

Jouw uitdaging:

• Je bent verantwoordelijk voor het contractuele toezicht op de leveranciers.Je hebt een grondig begrip van het Outsourcing, Maintenance & Support Contract en de naleving van de SLA's, en je delegeert taken aan de Service Engineers op basis hiervan.
• Je anticipeert proactief op risico's, fungeert als escalatiepunt en stelt oplossingen voor.
• Je profileert je als een "hands on" en vertrouwde gesprekspartner voor je klanten.
• Als SPOC communiceer je en lever je maandelijkse rapporten over Incident Management, Problem Management, Change Management en Release Management.
• Je speelt een sleutelrol bij het opstellen van het Run-budget en bewaakt de capaciteitsplanning.
• Samen met de klant werk je het Service Delivery Plan uit en rapporteer je hierover periodiek.
• Je volgt de binnenkomende verzoeken/incidenten op in de service ticketing tool.

At Sander, we’re looking for a talented and dedicated Project Manager/Service Delivery for one of our partners in Zaventem.

About the company

Join a dynamic service provider in Zaventem specializing in network technologies.The company delivers stable and efficient VPN services worldwide by integrating multiple Internet connections into an unbreakable service.With tremendous growth over the past year, the company is expanding its activities.

Plan, execute, and finalize projects within deadlines and budget.

• Coordinate with stakeholders to define project scope, goals, and deliverables.
• Develop project plans and communication documents.
• Manage changes in project scope and identify risks.
• Ensure project documentation is complete and current.
• Recommend improvements to procedures and policies.
• Liaise with stakeholders regularly.
• Build and grow business relationships vital to project success.

• Create a global workforce of technicians through strong partnerships.

   

As a Sales Administrator, you assist the sales team to ensure customer satisfaction.You are the primary contact for logistical inquiries and keep customers informed about the status of their orders.

Client Details

Our client is an internationally renowned company in the logistics and manufacturing sector.

Description

Your daily tasks include:

• Recording orders received from sales representatives and forwarding them to production.
• Organizing the transport of products from our factories in Europe to construction sites.
• Tracking orders and informing customers of delivery dates.
• Handling invoicing after delivery.
• Managing the phone switchboard and directing calls based on requests.
• Working in an ERP environment (M3) and managing stress effectively.
• Collaborating within a team of 2 to 3 people, optimizing task distribution.
• Learning quickly to achieve full autonomy in your tasks.

Your responsibilities include:

• Being the primary interface between the client and our factories in Europe.Proficiency in French, Dutch, and English is required.
• Managing customer orders in the ERP (M3).
• Creating orders, sending confirmations, and handling customer invoicing.
• Organizing transportation.
• Managing delivery timelines and communicating with customers.
• Handling the telephone switchboard.

Our partner is global leader in the food industry.This company is dedicated to improving quality of life by providing a range of innovative services and solutions across various sectors.Their expertise and commitment to excellence align perfectly with our mission, ensuring exceptional value and satisfaction for our clients.

Role

• Design and Develop: Architect and build scalable cloud applications using Java and Azure services.
• Cloud Solutions: Utilize Azure services like Azure Functions, App Services, and AKS.
• Integration: Implement and integrate APIs and microservices.
• Performance: Monitor and optimize application performance and scalability.
• Security: Ensure robust security measures and conduct regular security assessments.
• Collaboration: Work with cross-functional teams and mentor junior developers.
• Continuous Improvement: Stay updated with Azure advancements and drive process improvements.
• Troubleshooting: Diagnose and resolve technical issues efficiently.
• Documentation: Maintain comprehensive technical documentation.
• Project Management: Participate in project planning and ensure timely delivery of milestones.