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Support Engineer

TALENCIA CONSULTING in BRUSSEL
time Online sinds 9 september 2024 - Vaste jobs

The Local IT Support Technician will play a vital role in handling standard changes such as starter/leaver, walkups, asset management, AV support, and bespoke support.You will be part of a team close to our stakeholders and represent the face of the IT on site.

 

  • Deskside support - troubleshooting of IT related incidents from in-house software to hardware, such as mobile devices, Laptops, PCs, and Printers 
  • Be a local point of contact for the technical teams and provide remote hands as required 
  • Assist with the installation of new or upgraded systems and applications
  • Participate in testing and troubleshooting as needed.Involve in project works to local offices 
  • Provide meeting room support by assisting with the setting-up of video conferences and presentations. 
  • Monitor videoconferences as required .Proactively keep the colleagues you are supporting informed of any progress on their incident/service request 
  • Stock management
  • Responsible for the New Joiner/ Leaver/ Mover tasks
  • Travel to offices to provide on-site support and provide remote hands as required 
  • Track and document details of work performed including resolution steps in the ITSM 
  • Regularly review and update incidents and requests, ensuring that all are dealt with in a timely and efficient manner and the colleague is kept up to date 
  • Maintain Knowledge Base articles in our ITSM 
  • Work outside of normal working hours as necessary to participate in project work and/or assist with major service outages