111 jobs voor service delivery project manager gevonden

Maandelijkse rapportage voorzien van incidenten, problemen, change, en release management  Het service delivery plan uitwerken met de klant.Binnenkomende verzoeken/incidenten opvolgen in de service ticketing tool.

#IT #servicedelivery #servicemanagement..

Als Service Delivery Manager ben je het aanspreekpunt voor de toegewezen klanten en ben je verantwoordelijk voor het onderhouden van een duurzame klantrelatie.Jouw takenpakket bestaat uit een aantal gevarieerde activiteiten: 

Contractuele toezicht houden op de leveranciers inzake outsourcing, maintenance, support, SLA’s,…

Opstellen van het run-budget en waken over de capaciteitsplanning

Het service delivery plan uitwerken met de klant

Binnenkomende verzoeken/incidenten opvolgen in de service ticketing tool

Risico’s inschatten en voorzien van de nodige oplossingen

Fungeren als vertrouwenspersoon van de klant

Maandelijkse rapportage voorzien van incidenten, problemen, change, en release management

Voor beginnende Service Delivery Managers wordt een uitgebreide opleiding voorzien waarbij elementen uit ITIL V4, Scrum, PMBOK en het bedrijf eigen IP aangereikt worden om een succesvolle carrière als Service Delivery Manager uit te bouwen..

De Last Mile & Service delivery Manager zal verantwoordelijk zijn voor het ‘managen’ van het logistiek netwerk en de onderaannemers ( transporteurs).De “Service Delivery & Last Mille Manager” is.

.Jouw verantwoordelijkheden als Service Delivery Officer: ..Jouw verantwoordelijkheden als Development Officer: .

Toegewezen projecten worden opgeleverd binnen budget, volgens de afgesproken fasering, planning, capaciteit en kwaliteit.Deze opvolging situeert zich in alle fazen van het project, van haalbaarheid, voorontwerp, studie over aanbesteding en uitvoering/werf tot oplevering van de werken.

Jouw toekomstige job.Als Service Delivery Manager:.

Ensure clarity on project scope, costs, timing, quality & deliverables..Organise project steer co, delivery team and SMEs where required in alignment with Project Sponsor..

Members in your team are the interface between ITS and the Shared Services functions, they develop technology strategies and roadmaps for the global platforms, act as a solution guardian, and ensure technology solution delivery in line with business expectations and industry regulations..You oversee a team who holds system and platform management responsibility, which includes overall strategy, architecture, capability delivery, operational and life cycle management..

Inleiding.De afdeling I&T Operations is verantwoordelijk voor de dagdagelijkse werking van alle Informatie & Technologie componenten zoals laptops, netwerk, telefonie, datacenter infrastructuur en applicaties (1st level support).

Role

• In collaboration with the business and suppliers, you define new or modified functional needs.
• You identify the risks and impacts of requested changes.
• You collaborate with your IT colleagues to determine the desired architecture and infrastructure.
• You plan the delivery of requested changes.
• You are responsible for monitoring the activities and applications in your domain and for communicating delivery and change-related information.
• You verify the quality of deliveries by conducting tests according to an agreed test plan.
• You ensure the quality of application management in accordance with internal procedures.
• You are responsible for monitoring contractual agreements with suppliers and agreed budgets.
• You contribute to the management, monitoring, and resolution of user notifications.
• You manage projects and help to steer them.

Working at Computacenter Belgium will give you the opportunity to support large multinational companies, partner with leading technology companies and collaborate with colleagues who care in Belgium and across the world.

Our motto is “Small enough to CARE, big enough to COPE”.

 

Life on the team

Are you  looking for a role in which you can work on sustaining & improving delivery of our IT operations at one of Computacenter's strategic customers?Ensuring that we achieve contracted levels of service performance (SLA, KPI), at the agreed cost, while continually improving the service.

Do you enjoy working pro-actively in a no-nonsense environment - together with a team ?

If so, then we would like to discuss your next career move !

 

What You'll Do

As an Operations Manager you'll join our dynamic Managed Services Team and work on-site with one of our larger & strategic customer.

You'll keep the oversight of all activities delivered for the customer and work together with the service delivery manager to ensure things run smooth.

This includes being accountable for: 

• the day-to-day activities at the customer site and the management of Internal Service Providers to deliver service
• management of 3rd parties & sub-contractors to deliver service
• development of Continuous Service Improvement initiatives
• designing and implementing new operational processes, KPIs and reporting
• ensuring timely and high-quality delivery. 
• working as a team player and focusing on the well-being of the entire team.

 

You play an instrumental role in providing expertise on operational solutions. 
You provide guidance to your team members to ensure that they are working towards a common goal, and in collaboration with the clients' teams.
You play a key role in building long-term relationships with our clients; this includes provide on call support to VIP users.

 

Hödlmayr logistics Belgium (Tongeren) behoort tot een internationaal bedrijf en staat al sinds 1990 garant als dé partner in auto transport.Daarnaast bieden we onze klanten ook diensten aan als opslagcapaciteit voor voertuigen, carrosseriewerken en pre delivery services.

Voor een internationaal logistiek bedrijf zijn we op zoek naar een development officer IT.

Als development-officer stel je de technische projectplannen van de jou toegewezen IT projecten op, beheer je ze, volg je ze op, rapporteer je erover, en stuur je de diverse externe bedrijven aan.

Daarnaast beheer je de core-systemen en draag je bij tot de realisatie en implementatie van EDI processen, het Terminal Systeem en andere applicatieve vernieuwingen.

Als service delivery officer begeleid en ondersteun je interne en externe klanten op het vlak van IT aspecten in hun dagelijkse taken (hardware en software).

Operations Management omvat drie subdomeinen:.*Services: De service desk en help desk (support/ticketing);.*Resource management: Je alloceert resources efficiënt op verschillende projecten..*Planning coördinatie..

Technical Support: Provide technical input to support commercial activities, including contract reviews and feasibility assessments;.Risk Management: Identify potential risks early and develop mitigation strategies to ensure smooth project execution;.

Description

• Team coordination: Coordinate and supervise teams from various departments to ensure the achievement of set goals.
• Client management: Provide excellent customer service and ensure thorough follow-up on client files.
• Project management: Manage and oversee inter-departmental projects, from planning to delivery of results.
• Quality control: Monitor the quality of services provided and track performance using KPIs.
• Event management: Participate in organizing and following up on internal and external events.
• Strategic planning: Contribute to the definition and implementation of marketing strategies for various departments.
• Development and optimization: Develop tools and methods to optimize work processes and improve overall efficiency.
• Data analysis: Analyze operational performance and provide detailed reports with recommendations.

• Administrative management: Oversee daily administrative tasks and contribute to the improvement of internal processes.

   

Role

As the Portfolio Manager for Flexcity Belgium, you will:

• Secure and optimise operationally and financially our portfolio of energy producing and consuming assets, through different grid services, while managing associated risks.

• Support Flexcity's growth by supporting the sales and business development teams.

• Keep a strong sense of collaboration and partnership within the portfolio team, and between the team and other departments of Flexcity.

Portfolio management is a crucial responsibility at Flexcity, as Portfolio Managers constantly valorise the current portfolio on the different markets as well as keep an important relationship with our customers.The responsibilities of the Portfolio Manager include:

• Operations and project management - 50%

  • Managing the daily and yearly tenders of the network operators: determining the available capacity in the portfolio and the corresponding bidding strategy based on market information and technical constraints of our portfolio

  • Optimising and executing the bidding strategy

  • Processing the bidding results and configure the portfolio accordingly for service delivery

  • Monitoring the proper delivery with proactive risk management

  • Onboarding new assets smoothly, in collaboration with the delivery team

• Development of customised solutions - 30%

  • In support of the sales and business development team, providing flexibility valuation studies and key differentiators in tailored offers to asset owners

  • In coordination with the research and development team, contributing to the evolution of our tools and processes

• Operational performance reporting and administration - 20%

  • Reporting and communicating operational results to our customers and partners

  • Managing financial settlements between the network operator, asset owners and energy suppliers

  • Monitoring regulatory changes: participation in workshops and working groups of the network operator

Ops practices.To take cloud adoption to its fullest extent, you’ll use your analytical and governance skills, problem solving abilities, and cross functional team collaboration to drive innovation and efficiency in cloud environments.   

Robert Half is currently recruiting a LPS Manager for a company located the Antwerp region.

Your responsibilities:

• Oversee the day-to-day operations of the IOH Life & Protection Solutions unit;
• Work closely with other department heads and stakeholders across IOH;
• Ensure team members have the necessary tools and resources to meet their targets and achieve future success;
• Act as the business owner for projects aimed at optimizing LPS tools and processes;
• Develop and maintain effective capacity plans, managing staff levels and proactively addressing risks;
• Cultivate proactive business relationships internally and externally to ensure seamless service delivery;
• Work closely with the Finance (Actuarial) teams for accurate risk assessment and reserve setting;
• Engage with senior management to adapt processes in alignment with evolving objectives.

Het beheer van de Service Transition en Service Operations processen (cfr.ITIL) en de implementatieactiviteiten..

The Customer Project Coordinator & Key User will be responsible for:

• Manage the lifecycle of a project from creation in SAP to final acceptance.
• Ensure follow-up of material availability forecast and report to Project Manager.
• Analyze issues with impact on projects and implement appropriate solutions.
• Organize shipment on site including procurement, outbounding and delivery of all parts requested during installation.
• Ensure up-to-date project scheduling using SAP PS.
• Manage equipment budget of the project based on forecast.

The Customer Project Coordinator & Key User will be responsible for:

• Manage the lifecycle of a project from creation in SAP to final acceptance.
• Ensure follow-up of material availability forecast and report to Project Manager.
• Analyze issues with impact on projects and implement appropriate solutions.
• Organize shipment on site including procurement, outbounding and delivery of all parts requested during installation.
• Ensure up-to-date project scheduling using SAP PS.
• Manage equipment budget of the project based on forecast.

Additionally, you will communicate business needs and requirements to Global IT leadership to continuously improve service levels.As a key player in the IT Governance and Service Delivery program, your responsibilities will include:Identifying, documenting, and fulfilling service needs for European business units and the user community.Participating in the development, implementation, and improvement of key service processes.Collaborating with the Global IT Helpdesk to ensure effective first line support.Providing support in problem management for European facilities.Actively engaging in the Change Management process.Assisting with Major Incident Management, including clear communication with stakeholders and post incident reviews.Taking a hands on approach in responding to and resolving incidents and user requests.Participating in the annual Computer Refresh program.Continuously assessing and reviewing services and processes to drive improvement.Gathering and encouraging customer feedback to enhance the Service Desk and desktop support performance.Working closely with the wider IT team and other departments to ensure seamless integration of support processes.

Ops & MSP budget, demand and capacity and to monitor plan vs actuals.To define & follow up delivery planning / X domain resource planning. To analyze the time spend of internal staff (across support, small change, projects), e.g.how much handholding required of the MSP.To support Dev.

What are you waiting for?JobomschrijvingThe Customer Project Coordinator & Key User will be responsible for:Manage the lifecycle of a project from creation in SAP to final acceptance.Ensure follow up of material availability forecast and report to Project Manager.Analyze issues with impact on projects and implement appropriate solutions.Organize shipment on site including procurement, outbounding and delivery of all parts requested during installation.Ensure up to date project scheduling using SAP PS.Manage equipment budget of the project based on forecast.

Voor onze klant zijn we op zoek naar een gedreven Projectleider Als Projectleider speel je een cruciale rol in het aansturen van de PDI (Pre-Delivery Inspectie) en PDS (Pre-Delivery Service) afdelingen. 
Je bent verantwoordelijk voor het Pleinbeheer met betrekking tot de stockage van wagens en fungeert als verantwoordelijke voor zowel de Plein- als de PDI afdelingen.Daarnaast ben je de rechterhand van de Product Manager en rapporteer je rechtstreeks aan hem.Je vormt de draaischijf tussen de verschillende interne afdelingen en zorgt voor een optimaal verloop van de processen en de flow binnen en tussen deze afdelingen en dit op de verschillende locaties.

Jouw takenpakket:

• Aansturen en coördineren van de PDI en PDS afdelingen om ervoor te zorgen dat alle werkzaamheden efficiënt en tijdig worden uitgevoerd.
• Beheren van het Plein met betrekking tot de opslag van wagens, inclusief het organiseren en optimaliseren van de ruimte in samenspraak met de betrokkene collega’s.
• Fungeren als rechterhand van de Product Manager en ondersteuning bieden bij diverse lopende projecten en taken maar ook de administratie.
• Rapporteren aan de Product Manager over de voortgang van de afdelingen en eventuele knelpunten of verbeterpunten.
• Instaan als tussenpersoon tussen de verschillende interne afdelingen om een soepele en efficiënte samenwerking te waarborgen.
• Zorgen voor een optimaal verloop van de processen en de flow binnen en tussen de afdelingen, en het identificeren en implementeren van procesverbeteringen waar nodig.