91 jobs voor service delivery project manager gevonden

2.Project Management:.3.Service Delivery Management:.

#IT #servicedelivery #servicemanagement..

Als Service Delivery Manager ben je het aanspreekpunt voor de toegewezen klanten en ben je verantwoordelijk voor het onderhouden van een duurzame klantrelatie.Jouw takenpakket bestaat uit een aantal gevarieerde activiteiten: 

Contractuele toezicht houden op de leveranciers inzake outsourcing, maintenance, support, SLA’s,…

Opstellen van het run-budget en waken over de capaciteitsplanning

Het service delivery plan uitwerken met de klant

Binnenkomende verzoeken/incidenten opvolgen in de service ticketing tool

Risico’s inschatten en voorzien van de nodige oplossingen

Fungeren als vertrouwenspersoon van de klant

Maandelijkse rapportage voorzien van incidenten, problemen, change, en release management

Vast Contract.Regio Oostende#IT #servicedelivery #servicemanagementOnze partner is op zoek naar een Service Delivery Manager om hun service team te versterken.

At Sander, we’re looking for a talented and dedicated Project Manager/Service Delivery for one of our partners in Zaventem.

About the company

Join a dynamic service provider in Zaventem specializing in network technologies.The company delivers stable and efficient VPN services worldwide by integrating multiple Internet connections into an unbreakable service.With tremendous growth over the past year, the company is expanding its activities.

Plan, execute, and finalize projects within deadlines and budget.

• Coordinate with stakeholders to define project scope, goals, and deliverables.
• Develop project plans and communication documents.
• Manage changes in project scope and identify risks.
• Ensure project documentation is complete and current.
• Recommend improvements to procedures and policies.
• Liaise with stakeholders regularly.
• Build and grow business relationships vital to project success.

• Create a global workforce of technicians through strong partnerships.

   

.Jouw verantwoordelijkheden als Service Delivery Officer: ..Jouw verantwoordelijkheden als Development Officer: .

Toegewezen projecten worden opgeleverd binnen budget, volgens de afgesproken fasering, planning, capaciteit en kwaliteit.Deze opvolging situeert zich in alle fazen van het project, van haalbaarheid, voorontwerp, studie over aanbesteding en uitvoering/werf tot oplevering van de werken.

Develop and execute comprehensive program plans, including scope, timelines, and resource allocation..Ensure alignment of program objectives with the company's strategic goals..

Key tasks & activities 

As an application(s) team leader you will be a key team member in the service delivery, people management and the client relationship.As you will be responsible of ensuring the qualitative delivery of the agreed services to the partner, you will have to make sure your team will be performing as expected and helping them evolve.Finally, as working with a partner, your engagement in improving the service and innovating will be essential for ensuring a good relationship.

If this driving and facing role is appealing to you let's see what we expect you to bring along:

• A strong interpersonal & team spirit as we deliver better together
• Structure in order deliver the appropriate contractual service levels
• Organization to plan and deliver accordingly
• Proactive in order to mitigate /detect the risks
• Good relationships skills as you will have to build a network for improving cooperation
• Coaching mindset to help your team members evolve.
• The will to learn & improve, qualitative and Results driven
• Culturally openminded as we work with Offshore, nearshore and local people in one team
• Business oriented in order to support our client to perform (IT and Business)
• Strong communication skills: to manage steering committee & customer daily contacts
• Language skills: Master Dutch &/or French + English
• 7-10 years in project or Service delivery experience is required.
• ITIL V4 certification is a big plus.

Jouw toekomstige job.Als Service Delivery Manager:.

Our partner's global expansion requires enhancing installation capabilities, allowing you to contribute to their growth by developing an operational workforce worldwide.This role may involve occasional travel to collaborate with subcontractors and build strong partnerships.RolePlan, execute, and finalize projects according to strict deadlines and within budget.Coordinate with internal and external stakeholders to define project scope, goals, and deliverables.Develop comprehensive project plans and associated communications documents.Proactively manage changes in project scope and identify potential risks.Ensure project documentation is complete, current, and stored appropriately.Recommend improvements to existing procedures, strategies, and policies.Liaise with project stakeholders on an ongoing basis.Build, develop, and grow business relationships essential to project success.Create a global workforce of technicians by establishing solid partnerships. 

Our partner is global leader in the food industry.This company is dedicated to improving quality of life by providing a range of innovative services and solutions across various sectors.Their expertise and commitment to excellence align perfectly with our mission, ensuring exceptional value and satisfaction for our clients.

Role

• Design and Develop: Architect and build scalable cloud applications using Java and Azure services.
• Cloud Solutions: Utilize Azure services like Azure Functions, App Services, and AKS.
• Integration: Implement and integrate APIs and microservices.
• Performance: Monitor and optimize application performance and scalability.
• Security: Ensure robust security measures and conduct regular security assessments.
• Collaboration: Work with cross-functional teams and mentor junior developers.
• Continuous Improvement: Stay updated with Azure advancements and drive process improvements.
• Troubleshooting: Diagnose and resolve technical issues efficiently.
• Documentation: Maintain comprehensive technical documentation.
• Project Management: Participate in project planning and ensure timely delivery of milestones.

 

.Jij bepaalt de managed service aanpak en definieert daarbij de dienstencontracten.

Inleiding.De afdeling I&T Operations is verantwoordelijk voor de dagdagelijkse werking van alle Informatie & Technologie componenten zoals laptops, netwerk, telefonie, datacenter infrastructuur en applicaties (1st level support).

As ICT Service Delivery Engineer:..

Inventory Control: Carrying out regular inventories of furniture and ensuring accurate stock recording..Logistics planning: Supporting the team in preparing the logistics planning for collections, deliveries and order processing..

Service Delivery et Data Integration Lead Als Service Delivery & Data Integration Lead werk je bij onze partner, de BGHM (Brusselse Gewestelijke Huisvestingsmaatschappij).Je maakt deel uit van het IT team en ondersteunt projecten die verband houden met de digitale strategie van de BGHM.Jouw bijdrage, jouw taken:Als Service Delivery & Data Integration Lead zijn je belangrijkste verantwoordelijkheden de volgende:Je draagt de verantwoordelijkheid voor verschillende IT oplossingen in servicemodus.Je biedt kwaliteitsvolle ondersteuning aan de eindgebruikers: je bent de drijvende kracht achter het oplossen van technische problemen en het beantwoorden van service requests.

Operations Management omvat drie subdomeinen:.*Services: De service desk en help desk (support/ticketing);.*Resource management: Je alloceert resources efficiënt op verschillende projecten..*Planning coördinatie..

Security governance structures (Group Security Committee, Service Dialogues.)..Information Security reporting to executive management..

Je organiseert/participeert periodieke klantenmeetings (conform het service contract).Je bent verantwoordelijke voor het beheer van de technische documentatie na oplevering project in ondersteuning aan SAM..

.Taken en verantwoordelijkheden:.

Met ons ICT team zorgen wij er voor dat al onze organisaties binnen de groep, waaronder Ferm Kinderopvang, Ferm Thuiszorg, Ferm Huishoudhulp en de Ferm ledenorganisatie dagdagelijks ondersteund worden in de werking van hun ICT systemen.Binnen ICT onderscheiden we 2 grote domeinen, namelijk de ‘software’ oplossingen en de ‘infrastructuur’ oplossingenVoor ons team in Wijgmaal zijn we op zoek naar een Service Delivery Manager voor het ‘software’ luik Jij bent de geknipte persoon want Je beheert een portfolio van software oplossingen en bewaakt een goede werking en een correcte dienstverlening naar de organisaties.

Description

• Team coordination: Coordinate and supervise teams from various departments to ensure the achievement of set goals.
• Client management: Provide excellent customer service and ensure thorough follow-up on client files.
• Project management: Manage and oversee inter-departmental projects, from planning to delivery of results.
• Quality control: Monitor the quality of services provided and track performance using KPIs.
• Event management: Participate in organizing and following up on internal and external events.
• Strategic planning: Contribute to the definition and implementation of marketing strategies for various departments.
• Development and optimization: Develop tools and methods to optimize work processes and improve overall efficiency.
• Data analysis: Analyze operational performance and provide detailed reports with recommendations.

• Administrative management: Oversee daily administrative tasks and contribute to the improvement of internal processes.

   

Ops practices.To take cloud adoption to its fullest extent, you’ll use your analytical and governance skills, problem solving abilities, and cross functional team collaboration to drive innovation and efficiency in cloud environments.   

Mission

As a domain lead you are responsible for the delivery activities within the SAP HCM scope, including service levels and commitments compliancy.

• You will be leading the service delivery & application developments activities in a distributed delivery mode (incl.offshore).You will also be responsible of monitoring the quality of deliverables & planning respects and lead the team.
• You ensure the development of the knowledge & Expertise in the team by leading as an example.

• As a subject matter expert, you maintain the relationships with the client and report to the Service Delivery Manager

   

Het beheer van de Service Transition en Service Operations processen (cfr.ITIL) en de implementatieactiviteiten..

Proven experience in cloud computing, with expertise in one or more of the following: Amazon Web Services, Microsoft Azure, and Multi.Cloud Management..

.Leadership and Management: Oversee Service Desk operations, ensuring timely incident resolution per SLAs..Client Service Management:..