119 jobs voor service delivery project manager gevonden

Maandelijkse rapportage voorzien van incidenten, problemen, change, en release management  Het service delivery plan uitwerken met de klant.Binnenkomende verzoeken/incidenten opvolgen in de service ticketing tool.

Als Service Delivery Manager ben je het aanspreekpunt voor de toegewezen klanten en ben je verantwoordelijk voor het onderhouden van een duurzame klantrelatie.Jouw takenpakket bestaat uit een aantal gevarieerde activiteiten: 

Contractuele toezicht houden op de leveranciers inzake outsourcing, maintenance, support, SLA’s,…

Opstellen van het run-budget en waken over de capaciteitsplanning

Het service delivery plan uitwerken met de klant

Binnenkomende verzoeken/incidenten opvolgen in de service ticketing tool

Risico’s inschatten en voorzien van de nodige oplossingen

Fungeren als vertrouwenspersoon van de klant

Maandelijkse rapportage voorzien van incidenten, problemen, change, en release management

#IT #servicedelivery #servicemanagement..

Strategic Planning & Risk Management: Implement strategies for feature delivery, monitor risks, and proactively mitigate challenges..Quality Assurance & Performance Monitoring: Ensure high quality delivery, tracking performance with tools and providing regular status updates..

Monitor project budgets and allocate resources effectively..Oversee sub contractor relations and manage purchase orders..Project Management:..

At Sander, we’re looking for a talented and dedicated Project Manager/Service Delivery for one of our partners in Zaventem.

About the company

Join a dynamic service provider in Zaventem specializing in network technologies.The company delivers stable and efficient VPN services worldwide by integrating multiple Internet connections into an unbreakable service.With tremendous growth over the past year, the company is expanding its activities.

Plan, execute, and finalize projects within deadlines and budget.

• Coordinate with stakeholders to define project scope, goals, and deliverables.
• Develop project plans and communication documents.
• Manage changes in project scope and identify risks.
• Ensure project documentation is complete and current.
• Recommend improvements to procedures and policies.
• Liaise with stakeholders regularly.
• Build and grow business relationships vital to project success.

• Create a global workforce of technicians through strong partnerships.

   

Toegewezen projecten worden opgeleverd binnen budget, volgens de afgesproken fasering, planning, capaciteit en kwaliteit.Deze opvolging situeert zich in alle fazen van het project, van haalbaarheid, voorontwerp, studie over aanbesteding en uitvoering/werf tot oplevering van de werken.

Key tasks & activities 

As an application(s) team leader you will be a key team member in the service delivery, people management and the client relationship.As you will be responsible of ensuring the qualitative delivery of the agreed services to the partner, you will have to make sure your team will be performing as expected and helping them evolve.Finally, as working with a partner, your engagement in improving the service and innovating will be essential for ensuring a good relationship.

If this driving and facing role is appealing to you let's see what we expect you to bring along:

• A strong interpersonal & team spirit as we deliver better together
• Structure in order deliver the appropriate contractual service levels
• Organization to plan and deliver accordingly
• Proactive in order to mitigate /detect the risks
• Good relationships skills as you will have to build a network for improving cooperation
• Coaching mindset to help your team members evolve.
• The will to learn & improve, qualitative and Results driven
• Culturally openminded as we work with Offshore, nearshore and local people in one team
• Business oriented in order to support our client to perform (IT and Business)
• Strong communication skills: to manage steering committee & customer daily contacts
• Language skills: Master Dutch &/or French + English
• 7-10 years in project or Service delivery experience is required.
• ITIL V4 certification is a big plus.

Jouw toekomstige job.Als Service Delivery Manager:.

Ensure clarity on project scope, costs, timing, quality & deliverables..Organise project steer co, delivery team and SMEs where required in alignment with Project Sponsor..

Strong understanding of Waterfall methodology, project lifecycle management, and risk mitigation .Proficiency in developing detailed project plans, managing timelines, and coordinating resources efficiently in MS Project .

Our partner is global leader in the food industry.This company is dedicated to improving quality of life by providing a range of innovative services and solutions across various sectors.Their expertise and commitment to excellence align perfectly with our mission, ensuring exceptional value and satisfaction for our clients.

Role

• Design and Develop: Architect and build scalable cloud applications using Java and Azure services.
• Cloud Solutions: Utilize Azure services like Azure Functions, App Services, and AKS.
• Integration: Implement and integrate APIs and microservices.
• Performance: Monitor and optimize application performance and scalability.
• Security: Ensure robust security measures and conduct regular security assessments.
• Collaboration: Work with cross-functional teams and mentor junior developers.
• Continuous Improvement: Stay updated with Azure advancements and drive process improvements.
• Troubleshooting: Diagnose and resolve technical issues efficiently.
• Documentation: Maintain comprehensive technical documentation.
• Project Management: Participate in project planning and ensure timely delivery of milestones.

 

Our partner's global expansion requires enhancing installation capabilities, allowing you to contribute to their growth by developing an operational workforce worldwide.This role may involve occasional travel to collaborate with subcontractors and build strong partnerships.RolePlan, execute, and finalize projects according to strict deadlines and within budget.Coordinate with internal and external stakeholders to define project scope, goals, and deliverables.Develop comprehensive project plans and associated communications documents.Proactively manage changes in project scope and identify potential risks.Ensure project documentation is complete, current, and stored appropriately.Recommend improvements to existing procedures, strategies, and policies.Liaise with project stakeholders on an ongoing basis.Build, develop, and grow business relationships essential to project success.Create a global workforce of technicians by establishing solid partnerships. 

.Jij bepaalt de managed service aanpak en definieert daarbij de dienstencontracten.

Inleiding.De afdeling I&T Operations is verantwoordelijk voor de dagdagelijkse werking van alle Informatie & Technologie componenten zoals laptops, netwerk, telefonie, datacenter infrastructuur en applicaties (1st level support).

Role

• In collaboration with the business and suppliers, you define new or modified functional needs.
• You identify the risks and impacts of requested changes.
• You collaborate with your IT colleagues to determine the desired architecture and infrastructure.
• You plan the delivery of requested changes.
• You are responsible for monitoring the activities and applications in your domain and for communicating delivery and change-related information.
• You verify the quality of deliveries by conducting tests according to an agreed test plan.
• You ensure the quality of application management in accordance with internal procedures.
• You are responsible for monitoring contractual agreements with suppliers and agreed budgets.
• You contribute to the management, monitoring, and resolution of user notifications.
• You manage projects and help to steer them.

Working at Computacenter Belgium will give you the opportunity to support large multinational companies, partner with leading technology companies and collaborate with colleagues who care in Belgium and across the world.

Our motto is “Small enough to CARE, big enough to COPE”.

 

Life on the team

Are you  looking for a role in which you can work on sustaining & improving delivery of our IT operations at one of Computacenter's strategic customers?Ensuring that we achieve contracted levels of service performance (SLA, KPI), at the agreed cost, while continually improving the service.

Do you enjoy working pro-actively in a no-nonsense environment - together with a team ?

If so, then we would like to discuss your next career move !

 

What You'll Do

As an Operations Manager you'll join our dynamic Managed Services Team and work on-site with one of our larger & strategic customer.

You'll keep the oversight of all activities delivered for the customer and work together with the service delivery manager to ensure things run smooth.

This includes being accountable for: 

• the day-to-day activities at the customer site and the management of Internal Service Providers to deliver service
• management of 3rd parties & sub-contractors to deliver service
• development of Continuous Service Improvement initiatives
• designing and implementing new operational processes, KPIs and reporting
• ensuring timely and high-quality delivery. 
• working as a team player and focusing on the well-being of the entire team.

 

You play an instrumental role in providing expertise on operational solutions. 
You provide guidance to your team members to ensure that they are working towards a common goal, and in collaboration with the clients' teams.
You play a key role in building long-term relationships with our clients; this includes provide on call support to VIP users.

 

Inventory Control: Carrying out regular inventories of furniture and ensuring accurate stock recording..Logistics planning: Supporting the team in preparing the logistics planning for collections, deliveries and order processing..

Hödlmayr logistics Belgium (Tongeren) behoort tot een internationaal bedrijf en staat al sinds 1990 garant als dé partner in auto transport.Daarnaast bieden we onze klanten ook diensten aan als opslagcapaciteit voor voertuigen, carrosseriewerken en pre delivery services.

Voor een internationaal logistiek bedrijf zijn we op zoek naar een development officer IT.

Als development-officer stel je de technische projectplannen van de jou toegewezen IT projecten op, beheer je ze, volg je ze op, rapporteer je erover, en stuur je de diverse externe bedrijven aan.

Daarnaast beheer je de core-systemen en draag je bij tot de realisatie en implementatie van EDI processen, het Terminal Systeem en andere applicatieve vernieuwingen.

Als service delivery officer begeleid en ondersteun je interne en externe klanten op het vlak van IT aspecten in hun dagelijkse taken (hardware en software).

Operations Management omvat drie subdomeinen:.*Services: De service desk en help desk (support/ticketing);.*Resource management: Je alloceert resources efficiënt op verschillende projecten..*Planning coördinatie..

Organize and manage the development operations, liaising between data teams and service providers...Skillset and experience..

Met ons ICT team zorgen wij er voor dat al onze organisaties binnen de groep, waaronder Ferm Kinderopvang, Ferm Thuiszorg, Ferm Huishoudhulp en de Ferm ledenorganisatie dagdagelijks ondersteund worden in de werking van hun ICT systemen.Binnen ICT onderscheiden we 2 grote domeinen, namelijk de ‘software’ oplossingen en de ‘infrastructuur’ oplossingenVoor ons team in Wijgmaal zijn we op zoek naar een Service Delivery Manager voor het ‘software’ luik Jij bent de geknipte persoon want Je beheert een portfolio van software oplossingen en bewaakt een goede werking en een correcte dienstverlening naar de organisaties.

Description

• Team coordination: Coordinate and supervise teams from various departments to ensure the achievement of set goals.
• Client management: Provide excellent customer service and ensure thorough follow-up on client files.
• Project management: Manage and oversee inter-departmental projects, from planning to delivery of results.
• Quality control: Monitor the quality of services provided and track performance using KPIs.
• Event management: Participate in organizing and following up on internal and external events.
• Strategic planning: Contribute to the definition and implementation of marketing strategies for various departments.
• Development and optimization: Develop tools and methods to optimize work processes and improve overall efficiency.
• Data analysis: Analyze operational performance and provide detailed reports with recommendations.

• Administrative management: Oversee daily administrative tasks and contribute to the improvement of internal processes.

   

Role

As the Portfolio Manager for Flexcity Belgium, you will:

• Secure and optimise operationally and financially our portfolio of energy producing and consuming assets, through different grid services, while managing associated risks.

• Support Flexcity's growth by supporting the sales and business development teams.

• Keep a strong sense of collaboration and partnership within the portfolio team, and between the team and other departments of Flexcity.

Portfolio management is a crucial responsibility at Flexcity, as Portfolio Managers constantly valorise the current portfolio on the different markets as well as keep an important relationship with our customers.The responsibilities of the Portfolio Manager include:

• Operations and project management - 50%

  • Managing the daily and yearly tenders of the network operators: determining the available capacity in the portfolio and the corresponding bidding strategy based on market information and technical constraints of our portfolio

  • Optimising and executing the bidding strategy

  • Processing the bidding results and configure the portfolio accordingly for service delivery

  • Monitoring the proper delivery with proactive risk management

  • Onboarding new assets smoothly, in collaboration with the delivery team

• Development of customised solutions - 30%

  • In support of the sales and business development team, providing flexibility valuation studies and key differentiators in tailored offers to asset owners

  • In coordination with the research and development team, contributing to the evolution of our tools and processes

• Operational performance reporting and administration - 20%

  • Reporting and communicating operational results to our customers and partners

  • Managing financial settlements between the network operator, asset owners and energy suppliers

  • Monitoring regulatory changes: participation in workshops and working groups of the network operator

Robert Half is currently recruiting a LPS Manager for a company located the Antwerp region.

Your responsibilities:

• Oversee the day-to-day operations of the IOH Life & Protection Solutions unit;
• Work closely with other department heads and stakeholders across IOH;
• Ensure team members have the necessary tools and resources to meet their targets and achieve future success;
• Act as the business owner for projects aimed at optimizing LPS tools and processes;
• Develop and maintain effective capacity plans, managing staff levels and proactively addressing risks;
• Cultivate proactive business relationships internally and externally to ensure seamless service delivery;
• Work closely with the Finance (Actuarial) teams for accurate risk assessment and reserve setting;
• Engage with senior management to adapt processes in alignment with evolving objectives.

Organize and manage the development operations, liaising between data teams and service providers...Skillset and experience..

Ops practices.To take cloud adoption to its fullest extent, you’ll use your analytical and governance skills, problem solving abilities, and cross functional team collaboration to drive innovation and efficiency in cloud environments.