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20 jobs voor Brand Ambassador gevonden in Brussel (Regio)

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Back Office Technical Cable B2B

Experis Belgium in EVERE
Vaste jobs
Online sinds 10 jan. 2025

Experis delivers a powerful blend of top-tier talent and expert solutions that propel success.We specialize in IT resourcing, project solutions, and managed services, empowering organizations to develop individuals and teams ready to thrive in the digital age.

As Back Office Technical Cable:

  • You assist B2B Customers; first line contact centers and technicians regarding technical questions in order to serve our customers in a better way.
  • You analyze, solve, dispatch and follow-up on all trouble tickets and mails, in collaboration 3rd level teams (internal or external)
  • You detect incidents related to transversal products, services, applications with possible impact on customers and you apply appropriate priority & communication processes.
  • Furthermore, you inform customers continuously on the status of their problem according to the priority of the technical issue (internal and external customers).
  • You collect relevant information in order to prepare efficient communication towards our customers, management, partners and operational teams (proactively alarms, planned interventions and retro-actively for example incidents) and you translate technical information into customer language
  • Last but not least, you support the launch of new products and services (Friendly User Test) and think pro-actively about the required support.Duty role
  • You will be part of the Enterprise Business Unit but will be temporary integrated in the Back Office Technical teams of the Consumer Business unit and work within those shifts.

     

Technical support engineer

Experis Belgium in EVERE
Vaste jobs
Online sinds 26 dec. 2024

Experis delivers a powerful blend of top-tier talent and expert solutions that propel success.We specialize in IT resourcing, project solutions, and managed services, empowering organizations to develop individuals and teams ready to thrive in the digital age.

Technical Support Engineer 

As a Technical Support Engineer, you will troubleshoot, analyze, and resolve up to 2nd-level technical issues for business customers, high-impact residential users, and internal departments.Your expertise will focus on technical challenges related to fixed and mobile voice and data products.

Responsibilities

  • Analyze, resolve, and coordinate solutions for technical trouble tickets and emails, collaborating with 3rd-level internal or external teams to address complex, multi-domain, and multi-technology problems.Ensure all issues are resolved within SLA timelines with minimal end-user impact.
  • Escalate critical issues to management or technical teams in case of SLA breaches, operational urgency, financial risks, or significant impact, following established escalation protocols.
  • Detect incidents involving transversal products, services, or applications with potential customer impact, prioritizing and notifying stakeholders as appropriate.
  • Keep customers and relevant internal teams updated on issue status, adhering to service level agreements and customer segmentation.
  • Provide end-to-end technical expertise and support to other business departments during both build and run phases, proactively identifying and addressing potential or recurring structural issues.
  • Participate in duty roles as required.

     

Vulnerability Analyst

Experis in BRUSSEL
Vaste jobs
Online sinds 7 feb. 2025 - gewijzigd sinds 21 feb. 2025

Vulnerability Analyst

Location: Brussels
Start Date: March 1st, 2025
Nationality: European Citizenship (must be clearable, level EU-Secret)
Work Mode: 100% onsite

Job Description and Responsibilities

The Vulnerability Analyst will be responsible for conducting vulnerability assessments, identifying system weaknesses, and recommending remediation strategies to minimize risk exposure.The ideal candidate will play a key role in improving security measures and ensuring compliance with industry best practices.

Key Responsibilities:
  • Conduct vulnerability assessments to identify, analyze, and mitigate security risks.

  • Lead team meetings to streamline the vulnerability remediation process, ensuring efficient communication and timely resolution of security issues.

  • Utilize Splunk for monitoring, reporting, and improving detection rules (using SPL - Search Processing Language).

  • Develop and create dashboards to enhance security visibility and incident response.

  • Conduct security awareness training for various teams, providing actionable guidance on vulnerability remediation and explaining potential impacts.

  • Configure security tools such as Burp, Nessus, and Nexpose.

  • Generate and analyze weekly vulnerability scan reports.

  • Provide threat intelligence reports and recommendations to relevant teams.

  • Assist in defining security baselines and compliance measures.

  • Support in creating QRadar rules for detecting security incidents, including:

  • Defining rules for specific threat scenarios (e.g., brute force attacks, data exfiltration).

  • Implementing QRadar rules aligned with the MITRE ATT&CK framework to detect TTPs (Tactics, Techniques, and Procedures) used by attackers.

  • Utilize API and Python scripting for automation and security analysis.

  • Maintain familiarity with vulnerability classification standards, including CVE, CVSS, and EPSS.

  • Provide activity reports to management, demonstrating service SLA compliance and security performance metrics.

Vulnerability Analyst

Experis Belgium in BRUSSEL
Zelfstandige activiteit
Online sinds 3 feb. 2025

Experis delivers a powerful blend of top-tier talent and expert solutions that propel success.We specialize in IT resourcing, project solutions, and managed services, empowering organizations to develop individuals and teams ready to thrive in the digital age.

Vulnerability Analyst

Location: Brussels
Start Date: March 1st, 2025
Nationality: European Citizenship (must be clearable, level EU-Secret)
Work Mode: 100% onsite

Job Description and Responsibilities

The Vulnerability Analyst will be responsible for conducting vulnerability assessments, identifying system weaknesses, and recommending remediation strategies to minimize risk exposure.The ideal candidate will play a key role in improving security measures and ensuring compliance with industry best practices.

Key Responsibilities:

  • Conduct vulnerability assessments to identify, analyze, and mitigate security risks.
  • Lead team meetings to streamline the vulnerability remediation process, ensuring efficient communication and timely resolution of security issues.
  • Utilize Splunk for monitoring, reporting, and improving detection rules (using SPL - Search Processing Language).
  • Develop and create dashboards to enhance security visibility and incident response.
  • Conduct security awareness training for various teams, providing actionable guidance on vulnerability remediation and explaining potential impacts.
  • Configure security tools such as Burp, Nessus, and Nexpose.
  • Generate and analyze weekly vulnerability scan reports.
  • Provide threat intelligence reports and recommendations to relevant teams.
  • Assist in defining security baselines and compliance measures.
  • Support in creating QRadar rules for detecting security incidents, including:
  • Defining rules for specific threat scenarios (e.g., brute force attacks, data exfiltration).
  • Implementing QRadar rules aligned with the MITRE ATT&CK framework to detect TTPs (Tactics, Techniques, and Procedures) used by attackers.
  • Utilize API and Python scripting for automation and security analysis.
  • Maintain familiarity with vulnerability classification standards, including CVE, CVSS, and EPSS.
  • Provide activity reports to management, demonstrating service SLA compliance and security performance metrics.

     

Team Operational Dispatcher

Experis Belgium in ANDERLECHT
Vaste jobs
Online sinds 29 nov. 2024
Communication must be clear and concise in all three languages, ensuring no misunderstandings, especially during high pressure situations.Coordinate across various departments (e.g., operations, technical support, management) and stakeholders, providing updates and managing expectations.Problem Solving & Prioritization:Take ownership of issues and tickets within the dispatch system (Service.Now), ensuring they are resolved within a short timeframe.Demonstrate excellent problem solving skills by identifying and addressing issues promptly, keeping service interruptions to a minimum.Manage incoming requests and demands, sorting through urgent and non urgent matters, always staying on top of the bigger picture while handling the details.Traffic & Operational Flexibility:Stay updated on traffic issues, construction zones, and other logistical challenges that may affect the technicians’ movements.Ensure technicians are flexible and adaptable, taking into account unexpected changes such as traffic jams or urgent rerouting.Maintain composure and ensure operations continue smoothly despite external challenges.Leadership & Team Management:Manage and provide direction to 14 technicians across Belgium, ensuring clear communication and efficient workflows.Maintain authority when necessary, ensuring that technicians adhere to schedules, protocols, and operational procedures.Foster a positive and collaborative environment, supporting the team when challenges arise.IT & Systems Management:Work with Microsoft tools (Excel, Outlook, etc.) to manage dispatch planning, reports, and team communications.Use Service.