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IT Manager

Michael Page International (Belgium) in BRUSSEL
Vaste jobs
Online sinds 4 nov. 2024

Our client is a French luxury house, well known for its artisanal craftsmanship and exceptional quality across leather goods, fashion, and home collections.

Their network includes eight stores (Brussels, Antwerp, Knokke, Amsterdam, Copenhagen, Stockholm, Oslo, etc.), one concession store (Luxembourg), and a regional headquarters in Brussels.

As part of their development, they are seeking their future IT Manager.The position will be based in Brussels.

The primary mission of the IT Manager is to deploy and provide the subsidiary's employees with the necessary IT and communication tools and infrastructure (hardware, networks, and software) needed to perform their roles, adhering to the group's policies and strategy and with a strong focus on service for both users and end clients.For this, the IT Manager collaborates closely with central teams and various service providers.

Scope:

  • Approximately 200 employees across 10 locations in 5 countries.
  • Includes management of fixed and portable workstations, POS systems, payment terminals, telephony, printers, servers, etc.
  • Manages the relationship with the current service provider, including allocation of tasks and resources between internal and external resources.
  • Works closely with the Regional Retail Operations Manager and the European and Group IT Departments.



Main Responsibilities

  • Vendor and Budget Management: With support from the Europe IT Manager and Finance Management, prepares the annual budget and revisions based on subsidiary needs and group directives.
  • Responsible for monitoring expenditures and budget tracking.
  • Organizes, supervises, and oversees work by recurring or regular service providers.
  • Conducts regular tenders and benchmarking to ensure vendor effectiveness.
  • Leads weekly IT committee meetings.



Support

  • Provides support to all subsidiary users to assist in resolving any IT, communication, or payment-related incidents.
  • Monitors incident resolution and service requests with the support and tools provided by the group IT team and/or external vendors.
  • Prepares monthly reports on key performance indicators and proposes action plans.



IT Asset and User Profile Management

  • Manages the IT asset inventory, including telephones, communication, and payment tools: purchases as per group procedures, orders, inventory, and anticipates replacements.
  • Creates profiles and oversees access management based on managers' requests.



Tool Performance and Security

  • Enforces group security policies within the IT domain and completes IT security procedures as needed.
  • Helps prepare and updates the business continuity plan (procedures, backups, etc.).
  • Supports both internal and external auditors.
  • Alerts and collaborates with internal auditors in case of compliance risks or issues.
  • Regularly assesses infrastructure performance and provides recommendations.
  • Reports to the group and Europe IT Manager on IT security and shares relevant information.



Tool Deployment

  • Implements the local IT plan or group-defined strategy (implementation, project follow-up, configuration, testing).
  • Communicates needs and encountered issues with the group IT management and Europe IT Manager.
  • Proposes improvements to current systems and processes by understanding business needs, represents the subsidiary's interests within the group, leads a roadmap, and ensures responsiveness to urgent, especially retail, needs.

     

Key Account Manager - Food - FMCG sector

Michael Page in BRUSSEL
Vaste jobs
Online sinds 10 dec. 2024 - gewijzigd sinds 17 dec. 2024

The Key Account Manager will be responsible for managing a portfolio of clients within the retail, food, and FMCG sectors.This role involves daily client management, new client acquisition, contract negotiation, and overall account maintenance.The ideal candidate will have strong commercial acumen, excellent communication skills, and a proactive approach to resolving issues.

Key Responsibilities:

  • Daily Client Management:
    • Manage and nurture relationships with existing clients in the (organized) Retail sector (e.g.Carrefour, Cora, Delhaize, Colruyt,.)
    • Serve as the main point of contact for retail clients, ensuring their needs are met efficiently and effectively.
  • Client Acquisition:
    • Identify and recruit new clients, focusing on expanding the company's presence in central purchasing offices.
    • Conduct outreach via phone and videoconferencing to establish new business relationships.
  • Contract Negotiation and Administration:
    • Oversee and follow up on client dossiers, negotiating annual contracts and addressing any disputes that arise.
    • Maintain a solution-oriented approach to handle any issues efficiently.
  • Collaboration with Purchasing Department:
    • Maintain ongoing communication with the purchasing department to ensure alignment and support for client needs.
  • Client Advisory and Support:
    • Provide clients and prospects with detailed information on products, pricing, general conditions, delivery timelines, and promotional plans.
    • Offer strategic advice and consultation to help clients optimize their purchasing decisions.
  • Sales team management:
    • Lead a team of 4 sales representatives on the ground, setting priorities, objectives and follow-up of commercial activity
  • Reporting and Communication: Regularly report to the management on account status and performance.
  • Organizational Skills: given our small size and entrepreneurial spirit,
    • Demonstrate excellent organizational skills, managing multiple priorities, and taking initiative when necessary.
    • Work autonomously while ensuring alignment with overall company goals.

Key Account Manager - Food - FMCG sector

Michael Page in BRUSSEL
Vaste jobs
Online sinds 10 dec. 2024 - gewijzigd sinds 17 dec. 2024

The Key Account Manager will be responsible for managing a portfolio of clients within the retail, food, and FMCG sectors.This role involves daily client management, new client acquisition, contract negotiation, and overall account maintenance.The ideal candidate will have strong commercial acumen, excellent communication skills, and a proactive approach to resolving issues.

Key Responsibilities:

  • Daily Client Management:
    • Manage and nurture relationships with existing clients in the (organized) Retail sector (e.g.Carrefour, Cora, Delhaize, Colruyt,.)
    • Serve as the main point of contact for retail clients, ensuring their needs are met efficiently and effectively.
  • Client Acquisition:
    • Identify and recruit new clients, focusing on expanding the company's presence in central purchasing offices.
    • Conduct outreach via phone and videoconferencing to establish new business relationships.
  • Contract Negotiation and Administration:
    • Oversee and follow up on client dossiers, negotiating annual contracts and addressing any disputes that arise.
    • Maintain a solution-oriented approach to handle any issues efficiently.
  • Collaboration with Purchasing Department:
    • Maintain ongoing communication with the purchasing department to ensure alignment and support for client needs.
  • Client Advisory and Support:
    • Provide clients and prospects with detailed information on products, pricing, general conditions, delivery timelines, and promotional plans.
    • Offer strategic advice and consultation to help clients optimize their purchasing decisions.
  • Sales team management:
    • Lead a team of 4 sales representatives on the ground, setting priorities, objectives and follow-up of commercial activity
  • Reporting and Communication: Regularly report to the management on account status and performance.
  • Organizational Skills: given our small size and entrepreneurial spirit,
    • Demonstrate excellent organizational skills, managing multiple priorities, and taking initiative when necessary.
    • Work autonomously while ensuring alignment with overall company goals.