7931 jobs voor customer gevonden

Your tasks as a Customer Service Representative:

• Responsible for assigned customer accounts and backup for the entire order life cycle (from new customer set-up, order entry/modification, escalations; responsibilities might include logistics management) to ensure orders are shipped to agreed deadline.
• Act as the single-point-of-contact to customers, parts distribution centers and/or manufacturing plants and cross functional departments to process and fulfil customer orders; providing accurate documentation and continual communication to customer throughout the process.
• Take ownership of and resolve complex customer inquiries through extensive research, a detailed understanding of processes, systems, and practices; provide timely and informative responses as per the Service Level Agreement.
• Request support from the next appropriate level of customer support for complex escalations/issues providing documentation throughout the process.
• Maintain accurate records of all internal and external interactions in the appropriate database/system.
• Ensure customers comply with export polices and ensure required export/shipping documentation is compiled to the relevant legislation.
• Prepare and distribute standard and customized internal and customer reports.
• Understand Customer Order Management policies, procedures and metrics.
• Support Customer Order Management departmental goals and initiatives to become a more proactive customer support organization.
• Participate in/lead process improvement projects.

You manage all activities and processes to maintain and evolve our ‘Bonded Warehouse’.You contribute to Graco’s goals of customer satisfaction, quality and productivity by ensuring cost effective, timely and high quality customs operations..

Robert Half is currently looking for an English speaking Customer Service professional.

The company is located in Zaventem, and this is a full-time position in an international environment.After the interim period, the positions can lead to a fixed contract.

Responsibilities for the Customer Service role include:

• Managing incoming phone calls, emails, and other communication channels from customers.
• Providing accurate and timely information about products, services, and orders to customers.
• Resolving customer complaints and issues in a professional and customer-friendly manner.
• Recording customer interactions and updating customer databases.
• Collaborating with internal teams to ensure customer satisfaction.

Robert Half is currently looking for an English speaking Customer Service professional.

The company is located in Zaventem, and this is a full-time position in an international environment.After the interim period, the positions can lead to a fixed contract.

Responsibilities for the Customer Service role include:

• Managing incoming phone calls, emails, and other communication channels from customers.
• Providing accurate and timely information about products, services, and orders to customers.
• Resolving customer complaints and issues in a professional and customer-friendly manner.
• Recording customer interactions and updating customer databases.
• Collaborating with internal teams to ensure customer satisfaction.

Participation in customer audits / customer visits together with the sales force.Obtaining customer information and discovering possibly new projects.Cooperation with Account manager concerning customer information, projects and current action.

You will inform customers on the status of our service within order processing, you will also communicate about the coordination of the actions needed, you will be handling complaints and turn them from dissatisfaction into trust and customer loyalty.Maximize customer satisfaction by efficiently coordinating and administering the order process in accordance with  contractual agreements. Ensure thorough follow up on all aspects of order fulfillment, demonstrating responsiveness and a sense of urgency when  necessary.Collaborate with internal stakeholders, including operational team leaders and managers, as well as external stakeholders,  to deliver optimal customer service. Keep customers informed of service progress at all times.Ensure accurate and timely invoicing for services rendered. Handle customer complaints by registering them, coordinating necessary actions for resolution, and communicating  solutions effectively to customers.Participate in continuous improvement initiatives.

As a Customer Service, you will be managing customer inquiries and processing orders from A to Z.You will also coordinate with sales, finance and logistics to ensure smooth fulfilment and timely invoicing.

Client Details

Our client is one of the world's largest companies in the FMCG sector in Brussels.

Description

• Addressing Customer Inquiries: Responding to customer queries, concerns, and requests through various communication channels, such as phone, email, or chat.

• Problem Resolution: Effectively resolving customer issues by providing solutions, troubleshooting problems, and ensuring a positive resolution.

• Customer Assistance: Offering guidance, product knowledge, and assistance to customers to enhance their understanding and use of the company's products or services.

• Maintaining Customer Records: Recording and maintaining accurate customer information, interactions, and transactions in the company's database or customer relationship management (CRM) system.

• Communication Skills: Demonstrating strong communication skills to convey information clearly, empathise with customer concerns, and ensure a positive customer experience.

• Team Collaboration: Collaborating with other team members and departments to address complex customer issues and improve overall customer satisfaction.

• Continuous Improvement: Providing feedback on customer trends and issues to contribute to the continuous improvement of products, services, and customer service processes.

Strikte naleving van processen te waarborgen, waarbij je grondige controles uitvoert om optimalisatiekansen en persoonlijke follow upplannen te identificeren als customer service.Klantdossiers efficiënt te beheren en de brug te slaan tussen klanten en diverse interne afdelingen binnen ons bedrijf.

An international company, located in Zaventem, is looking for a new member for their Italian customer service team.

They offer specialized services to diplomats.

You would be in charge of the follow up of customers:
* Customer Service Activity:
- Handle requests from new and existing customers.
* Set-up Activity:
- Process the incoming application forms;
- Process the customs forms;
- Control the documents and follow-up on missing information;
- Create the customer files in our system and keep existing customer files up to date (+ filing).
* Regular controls via control reports:
- Perform weekly and daily checks.
* Overdue follow-up

Onze klant is in Berchem is op zoek naar een enthousiaste Customer Care Agent om hun team te versterken.Als customer care medewerker zul je verantwoordelijk zijn voor een breed scala aan administratieve taken, het onderhouden van contacten met klanten en leveranciers.

You will join the team responsible for technical customer service and spare parts.In this position, customer satisfaction is key, and you will have extensive customer contact.More detailed: You will support customers with their technical support questions, drawing on your expertise and after completing an initial training period provided by the company.You help them order the right parts for the machines.

A customer service job involves assisting customers with their inquiries, concerns, and complaints to ensure a positive experience.

Bedrijfsomschrijving

Our client is a leading European parking management company, operating in multiple countries with a focus on providing convenient, safe, and innovative parking solutions for both individuals and businesses.

Omschrijving

• Responding to customer inquiries and issues promptly.
• Assisting with orders, bookings, and problem resolution.
• Ensuring customer satisfaction through effective communication and support.
• Providing feedback to management on customer issues and suggestions for improvement.
• Continuously updating knowledge of products, services, and policies to better assist customers.
• Processing refunds, exchanges, or adjustments to orders as needed.

An international company, located in Zaventem, is looking for a new member for their Italian customer service team.

They offer specialized services to diplomats.

You would be in charge of the follow up of customers:

Customer Service Activity:

• Handle requests from new and existing customers.

Set-up Activity:

• Process the incoming application forms;
• Process the customs forms;
• Control the documents and follow-up on missing information;
• Create the customer files in our system and keep existing customer files up to date (+ filing).

Regular controls via control reports:

• Perform weekly and daily checks.

Overdue follow-up

Jouw gereedschapskist als customer service medewerker?Actieve verkoopstechnieken tijdens klantinteracties op afstand, het sturen van verkopen en het vinden van de perfecte balans tussen klantbehoeften en bedrijfsdoelen.

Jouw taken als customer service zijn:.beheer van inkomende telefoongesprekken in FR en NL.

Verder bestaan je taken als customer service offer uit:..Verantwoordelijk voor binnenkomende als uitgaande telefonie en e mails.Je verzorgt als customer service officer de mailing en verstuurt marketing materiaal.

Voice of the customer to internal stakeholders.Coordinates customer requests with internal stakeholders (supply, quality, projects, contracts)..Privileged customer contact point for our client (main communications in English).

Are you a motivated, customer-focused sales professional eager to support Key Account Managers and drive our success in the Polish market?Join us!

Client Details

Our client is a leading player, with a strong focus on customer satisfaction and innovation.They operate internationally, with significant operations in Europe and Asia, and a solid presence in Eastern Europe, particularly in the Polish market.The mission is to deliver high-quality products and services that meet the customers' needs.

Description

Your Responsibilities:

• Customer Management: Maintain contact with existing customers and serve as the first point of contact for their questions and needs.
• Support for Key Account Managers: Assist Key Account Managers in preparing quotes, presentations, and customer visits.
• Order Processing: Responsible for processing and following up on customer orders, ensuring smooth handling.
• Market Analysis: Monitor developments in the Polish market and share this information with the team.
• Customer Service: Provide excellent customer service and strive for maximum customer satisfaction.
• Administrative Tasks: Handle various administrative tasks such as maintaining customer files and reports.

You will work within the Sales & Logistics team to provide exceptional customer service in the life science industry.This role involves coordinating sales & logistics activities.

Bedrijfsomschrijving

Our client is a prominent figure in the life science sector with a strong presence worldwide.They have a team of over 3000 dedicated employees committed to providing solutions that enhance the quality of life.Their commitment to innovation and customer satisfaction has cemented their status as a leader in their industry.

Omschrijving

• Manage customer inquiries and provide timely and appropriate solutions.
• Coordinate with the sales and logistics department to streamline operations.
• Promote company products and services.
• Maintain a high level of product knowledge to provide expert advice to customers.
• Track customer interactions and transactions, recording details of inquiries, complaints, and comments.
• Work closely with other team members to meet and exceed customer service targets.
• Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts, and file documents.

In deze rol ben je verantwoordelijk voor het reilen en zeilen van het customer service team.Getriggerd?Lees snel verder voor meer informatie!De functie inhoud Hoe ziet je dag er als customer service manager uit?

Responsibilities

- Ensure compliance at all times to regulations.This includes internal policies and procedures such as Operational Process Standards (OPS) and external government

regulations or customer policies / requirements.

- Interact with customs authorities to address any issues/questions that may arise during the clearing process and act as a liaison between customs authorities (or other government agencies) and customers.

- Key all air, ocean and truck files according to KPI and customer requirements in compliance with all rules and regulations.

- Release (Licensed Broker Only) all air, ocean, and truck files according to KPI and customer requirements in compliance with all rules and regulations

- Ensure billing team has necessary information to submit an accurate and complete invoice according to KPI

- Serve as the point of contact for assigned clients and ensure cohesion with all services

- Pro-active communication with customers regarding all aspects of their business

- Respond timely to emails and phone calls

- Update and monitor customer SOPs and ensure all interested parties understand proper procedures and processes

- Complete drawback process as requested

- Send reports according to customer requirements as outlined in SOP as requested

- Understand department process flow, constantly looking for areas of improved efficiency.

Bedrijfsprofiel:

Ensure timely and accurate movement of freight and information, while providing an exceptional customer service within the Air Export Department.

.Contributing to customer satisfaction by providing quick and effective service..Collaborating with other departments to efficiently resolve customer issues. .Documenting customer interactions and following up on outstanding issues.

.JobomschrijvingAls customer service officer ben je verantwoordelijk voor het zorgen voor een optimale customer service experience.

Utilize your language proficiency to ensure effective communication and resolution of customer issues.Build and maintain strong customer relationships by delivering exceptional service.

The Customer Service Center (CSC) is the 1st point of contact for all customers (internal & external) with questions and complaints about the products and services.The key objective of the CSC is to provide fast, accurate, and high quality information to our customers and patients, to maintain and increase customer satisfaction and to contribute to positive business results.

The Customer Service Center is looking for a front office employee with a passion for customers:

- Your focus on patient & customer enables you to solve questions from customers in the Benelux;

- In a structured way you are able to manage the complete order process (validation, registration, order entry, complaint handling, etc.).Your technical insight helps you to deal with different processes and systems;

- Due to your understanding and integrity you are capable of detecting and follow-up on Logistical Customer Complaints;

- To enable correct follow-up and handling of customer requests you thoroughly understand the processes and pharmaceutical legislation applicable in the Benelux;

- Your excellent communication skills help you to connect and collaborate closely with different departments and internal/external stakeholders;

- Your efficiency is key to help you optimize existing processes and define new opportunities.

Bedrijfsprofiel:

VOOR JANSSEN-CILAG, ONDERDEEL VAN JOHNSON EN JOHNSON CAMPUS BEERSE, ZIJN WIJ OP ZOEK NAAR:

As our Sales Assistant, you provide administrative support both internally and externally (customers) to insure customer satisfaction.You report to a Senior Key Account Manager..

Help customers with their use of Odoo Business Apps Solve functional problems by investigating Engage with our visitors and leads (Livechat) Ensure customers' satisfaction Improve customers's experience Contribute to the improvement of our product & all documentation Side projects (recruit and onboard new colleagues, give training,...) .

Als customer service verwerk je bestellingen en voer je gevarieerde taken uit.Je staat in contact met leveranciers om de levertermijn up to date te houden.