5809 jobs voor customer gevonden

Your tasks as a Customer Service Representative:

• Responsible for assigned customer accounts and backup for the entire order life cycle (from new customer set-up, order entry/modification, escalations; responsibilities might include logistics management) to ensure orders are shipped to agreed deadline.
• Act as the single-point-of-contact to customers, parts distribution centers and/or manufacturing plants and cross functional departments to process and fulfil customer orders; providing accurate documentation and continual communication to customer throughout the process.
• Take ownership of and resolve complex customer inquiries through extensive research, a detailed understanding of processes, systems, and practices; provide timely and informative responses as per the Service Level Agreement.
• Request support from the next appropriate level of customer support for complex escalations/issues providing documentation throughout the process.
• Maintain accurate records of all internal and external interactions in the appropriate database/system.
• Ensure customers comply with export polices and ensure required export/shipping documentation is compiled to the relevant legislation.
• Prepare and distribute standard and customized internal and customer reports.
• Understand Customer Order Management policies, procedures and metrics.
• Support Customer Order Management departmental goals and initiatives to become a more proactive customer support organization.
• Participate in/lead process improvement projects.

Our client is one of the world's largest companies specialising in the manufacture and distribution of medical devices.

Jobomschrijving

• Addressing Customer Inquiries: Responding to customer queries, concerns, and requests through various communication channels, such as phone, email, or chat.

• Problem Resolution: Effectively resolving customer issues by providing solutions, troubleshooting problems, and ensuring a positive resolution.

• Customer Assistance: Offering guidance, product knowledge, and assistance to customers to enhance their understanding and use of the company's products or services.

• Maintaining Customer Records: Recording and maintaining accurate customer information, interactions, and transactions in the company's database or customer relationship management (CRM) system.

• Communication Skills: Demonstrating strong communication skills to convey information clearly, empathise with customer concerns, and ensure a positive customer experience.

• Team Collaboration: Collaborating with other team members and departments to address complex customer issues and improve overall customer satisfaction.

• Continuous Improvement: Providing feedback on customer trends and issues to contribute to the continuous improvement of products, services, and customer service processes.

Communication Skills: Demonstrating strong communication skills to convey information clearly, empathise with customer concerns, and ensure a positive customer experience...

Communication Skills: Demonstrating strong communication skills to convey information clearly, empathise with customer concerns, and ensure a positive customer experience...

.Receive and answer customer calls/queries related to customer orders.Coordinate shipment with logistics department.Be a single point of customer contact related to customer orders. Log/Report/Resolve customer complaints.Handle the price requests.

As a Customer Success, the focus is on promptly addressing customer inquiries to ensure a positive and satisfying experience.Effective communication and problem-solving skills are key for success.

Client Details

Our client is one of the world's largest companies specialising in the manufacture and distribution of medical devices.

Description

• Addressing Customer Inquiries: Responding to customer queries, concerns, and requests through various communication channels, such as phone, email, or chat.

• Problem Resolution: Effectively resolving customer issues by providing solutions, troubleshooting problems, and ensuring a positive resolution.

• Customer Assistance: Offering guidance, product knowledge, and assistance to customers to enhance their understanding and use of the company's products or services.

• Maintaining Customer Records: Recording and maintaining accurate customer information, interactions, and transactions in the company's database or customer relationship management (CRM) system.

• Communication Skills: Demonstrating strong communication skills to convey information clearly, empathise with customer concerns, and ensure a positive customer experience.

• Team Collaboration: Collaborating with other team members and departments to address complex customer issues and improve overall customer satisfaction.

• Continuous Improvement: Providing feedback on customer trends and issues to contribute to the continuous improvement of products, services, and customer service processes.

Receive and answer customer calls/queries related to customer orders.Receive and review customer orders.Effective backlog management.Log/Report/Resolve customer complaints.

Robert Half is looking for a Customer Support Coördinator (M/F/X) for a client located in Hoeilaart.

Our client is actif in the food industry.
It's a fulltime position with the possibilty to receive a fix contract after a positive interim periode.

In this role, you will be responsible for providing high-quality support to our valued customers while coordinating and overseeing support operations.
Key Responsibilities:

• Responding promptly and effectively to customer inquiries via email, phone, and other channels
• Managing and resolving customer complaints and issues in a professional and timely manner
• Coordinating with internal teams to ensure smooth resolution of customer queries
• Monitoring customer support metrics and generating reports to track performance
• Identifying opportunities for process improvements to enhance customer satisfaction
• Assisting in the training and onboarding of new customer support team members
• Maintaining accurate records of customer interactions and transactions
• Being the single point of contact for our customers in the food industry

Managing complaints, providing appropriate solutions and alternatives within the time limits.Maintaining customer records by updating account information in the database.

As a Customer Service Advisor in the team, you will be essential in strengthening the connection between the company and the German-speaking clients.Here's what your role will involve:
* Providing Exceptional Support: Using your fluent German language skills, along with proficiency in French, Dutch, or English, you will address customer inquiries with professionalism and clarity.
* Resolving Customer Issues: You'll handle a wide range of questions and concerns, efficiently resolving issues to enhance the customer experience.
* Ensuring Customer Satisfaction: By delivering high-quality assistance and support, you will contribute to the goal of achieving complete customer satisfaction.

Your role will be pivotal in making sure the clients feel heard, valued, and satisfied with the services.
* Handling inquiries and concerns through phone, email, or chat.
* Act as the main point of contact for our customers.
* Leverage your language skills to ensure clear and efficient communication,
* resolving customer issues promptly.
* Foster strong customer relationships by providing outstanding service and personalized support.
* Work collaboratively with team members to exchange insights and implement best practices.

The Customer Service Center (CSC) is the 1st point of contact for all customers (internal & external) with questions and complaints about the products and services.The key objective of the CSC is to provide fast, accurate, and high quality information to our customers and patients, to maintain and increase customer satisfaction and to contribute to positive business results.

The Customer Service Center is looking for a front office employee with a passion for customers:

- Your focus on patient & customer enables you to solve questions from customers in the Benelux;

- In a structured way you are able to manage the complete order process (validation, registration, order entry, complaint handling, etc.).Your technical insight helps you to deal with different processes and systems;

- Due to your understanding and integrity you are capable of detecting and follow-up on Logistical Customer Complaints;

- To enable correct follow-up and handling of customer requests you thoroughly understand the processes and pharmaceutical legislation applicable in the Benelux;

- Your excellent communication skills help you to connect and collaborate closely with different departments and internal/external stakeholders;

- Your efficiency is key to help you optimize existing processes and define new opportunities.

Ensuring customer satisfaction by actively inquiring about their experience and addressing their needs.Processing information from support, service, and interventions.

The organisation values teamwork and professional development, providing a supportive environment for all employees with international backgrounds.DescriptionOrder Management Provide exceptional customer service to a diverse range of clients.Work collaboratively with the Sales, Logistics and finance teamsRespond to customer inquiries in a timely and professional manner.Identify and resolve customer issues, escalating them when necessary.Contribute to the development of customer service policies and procedures.Participate in team meetings and professional development opportunities.Ensure compliance with company policies and procedures.Maintain accurate and up to date customer records.

.Liaising with other departments to resolve customer complaints..Maintaining customer records by updating account information in the database. Jobomschrijving.Responding promptly to customer inquiries in Spanish and French.

Manage escalations for complaints and disputes, and handle and resolve issues to ensure maximum customer satisfaction.Help achieve business and commercial objectives by achieving customer service targets, supporting the improvement agenda (internal process and external customer) and developing collaborative relationships cross functionally and with customers.

Market Analysis: Monitor developments .Customer Service: Provide excellent customer service and strive for maximum customer satisfaction..

JobomschrijvingAls Customer service medewerker regio Willebroek heb je volgend takenpakket:..

Collaborate with internal teams to ensure customer satisfaction and ongoing business success.

Market Analysis: Monitor developments in the Polish market and share this information with the team..Customer Service: Provide excellent customer service and strive for maximum customer satisfaction..

Contribute to process improvement initiatives.Communicate back to Customer Service for customer information, follow up on tasks allocated with relevant functions.

JobomschrijvingAls Customer service medewerker regio Willebroek heb je volgend takenpakket:..

Our client is a specialised Pharmaceutical company located in Berchem and looking for a Customer Service Officer.As Customer Service Officer you will be part of the Customer service and Planning team.You will be responsible for the daily order administration and A-Z follow up.

Your tasks as a Customer Service Officer:

* You will be responsible for the order processing and input from request to delivery
* You will handle errors and solve issues
* You have contact with customers, warehouses and sales managers (via e-mail and phone)
* You handle returns, claims and general questions from customers
* You assist with stock closing and reconciliations
* You handle invoices

Ben jij een sterke leider met passie voor klantenservice?Voor onze technische klant in Zaventem zoeken we een Teamleader Customer Care!JobomschrijvingAls Teamleader Customer Care ben jij verantwoordelijk voor het aansturen van het Customer Care team in Zaventem en zet je zowel je medewerkers als de klanten centraal!

Provide exceptional customer service to a diverse range of clients..Work collaboratively with the Sales, Logistics and finance teams.

Analyze customer needs and advise on the right service products from the range;.Managing your customers and their file;.Then read the vacancy below and apply now!.What are your duties as a customer experience representative?.

With an international character, they continuously invest in improving their products and services.DescriptionOrder Processing: Managing the complete order process, from receipt to delivery.You ensure smooth processing of orders, keep customers informed about order status, and closely coordinate with logistics partners to guarantee timely deliveries.Customer Service: Providing excellent customer service to our B2B clients.Technical Support: Collaborating with the technical team to resolve customer inquiries related to our technological medical products.

In deze rol ben je verantwoordelijk voor het reilen en zeilen van het customer service team.Getriggerd?Lees snel verder voor meer informatie!De functie inhoud Hoe ziet je dag er als customer service manager uit?

The role focuses on managing customer orders and delivering exceptional service.Key responsibilities include collaborating with Sales, Logistics, and Finance for efficient order fulfilment, resolving issues, and maintaining accurate records.Proactive communication with customers about order status and delays is essential, along with assisting in process improvements.

Client Details

Our client is one of the world's largest companies in the Fast-Moving Consumer Goods sector in Brussels.

Description

• Manage and process customer orders.
• Provide exceptional customer service to clients, ensuring their inquiries and concerns are addressed promptly and accurately.
• Collaborate with cross-functional teams, including Sales, Logistics, and Finance, to ensure seamless order fulfilment.
• Resolve order-related issues and discrepancies, maintaining a proactive approach to customer satisfaction.
• Maintain accurate and up-to-date records of customer interactions and transactions.
• Communicate proactively with customers to provide order status updates and address any potential delays.
• Assist in developing and implementing process improvements to enhance overall efficiency in order management.