5706 jobs voor customer gevonden

Communication Skills: Demonstrating strong communication skills to convey information clearly, empathise with customer concerns, and ensure a positive customer experience...

As a Customer Success, the focus is on promptly addressing customer inquiries to ensure a positive and satisfying experience.Effective communication and problem-solving skills are key for success.

Client Details

Our client is one of the world's largest companies specialising in the manufacture and distribution of medical devices.

Description

• Addressing Customer Inquiries: Responding to customer queries, concerns, and requests through various communication channels, such as phone, email, or chat.

• Problem Resolution: Effectively resolving customer issues by providing solutions, troubleshooting problems, and ensuring a positive resolution.

• Customer Assistance: Offering guidance, product knowledge, and assistance to customers to enhance their understanding and use of the company's products or services.

• Maintaining Customer Records: Recording and maintaining accurate customer information, interactions, and transactions in the company's database or customer relationship management (CRM) system.

• Communication Skills: Demonstrating strong communication skills to convey information clearly, empathise with customer concerns, and ensure a positive customer experience.

• Team Collaboration: Collaborating with other team members and departments to address complex customer issues and improve overall customer satisfaction.

• Continuous Improvement: Providing feedback on customer trends and issues to contribute to the continuous improvement of products, services, and customer service processes.

Communication Skills: Demonstrating strong communication skills to convey information clearly, empathise with customer concerns, and ensure a positive customer experience...

.Liaising with other departments to resolve customer complaints..Maintaining customer records by updating account information in the database. Jobomschrijving.Responding promptly to customer inquiries in Spanish and French.

Manage escalations for complaints and disputes, and handle and resolve issues to ensure maximum customer satisfaction.Help achieve business and commercial objectives by achieving customer service targets, supporting the improvement agenda (internal process and external customer) and developing collaborative relationships cross functionally and with customers.

Managing complaints, providing appropriate solutions and alternatives within the time limits.Maintaining customer records by updating account information in the database.

You will work for a company that excels in B2C customer relations and helps brands nurture their customers.Its multicultural team of 1,500 professionals across 10 global offices delivers exceptional customer service.

Creating great relationships with buyers & customer strategy managers in order to drive profitable value growth of the category and client brands translated in AGS..Representing customer needs & category value drivers internally, ensuring alignment of Customer & Category strategy and brand plans by influencing the Marketing Team..

Our client is a specialised Pharmaceutical company located in Berchem and looking for a Customer Service Officer.As Customer Service Officer you will be part of the Customer service and Planning team.You will be responsible for the daily order administration and A-Z follow up.

Your tasks as a Customer Service Officer:

* You will be responsible for the order processing and input from request to delivery
* You will handle errors and solve issues
* You have contact with customers, warehouses and sales managers (via e-mail and phone)
* You handle returns, claims and general questions from customers
* You assist with stock closing and reconciliations
* You handle invoices

This involves advising and supporting our customers, as well as coordinating all customer service activities between the customer, specialist departments in Belgium, and those at our head office in Germany.Tasks:+ Act as the first point of contact for all customer inquiries post a successful SAT (Site Acceptance Test), involving relevant departments at the site and head office.+ Engage in active service sales and lifecycle consultancy, including follow up on quotations.+ Capture and communicate customer and market requirements to Service Product Management.

Provide exceptional customer service to a diverse range of clients..Work collaboratively with the Sales, Logistics and finance teams.

Collaborate with internal teams to ensure customer satisfaction and ongoing business success.

With an international character, they continuously invest in improving their products and services.DescriptionYou will be responsible for:Order Processing: Managing the entire order process, from order to cash.You ensure smooth processing of orders, keep customers informed of order status and coordinate closely with logistics partners to ensure timely deliveries.Customer Service: Provide excellent customer service to our B2B customers.Technical Support: Collaborate with the technical team to resolve customer queries related to our technological medical products.

Market Analysis: Monitor developments .Customer Service: Provide excellent customer service and strive for maximum customer satisfaction..

Vivaldis Office is op zoek naar een customer service medewerker voor onze klant in Tessenderlo. Onze klant is gespecialiseerd in betonelementen voor de rioleringsmarkt.

Neem gerust de vacature even door!Indien je nog vragen hebt, kan je ons telefonisch bereiken op 011 94 81 56.

Jouw takenpakket als customer service medewerker / customer service officer bestaat uit:

• Je bent het eerste aanspreekpunt voor de klanten;
• Je verwerkt bestellingen en roept klanten af;
• Je plaatst bestellingen bij interne en externe transporteurs;
• Je kan de vrachten coördineren en plannen;
• Je hebt geen probleem met het opstellen van vracht- en laaddocumenten;
• Je houdt je graag bezig met algemene administratieve taken zoals het rapporteren van transportactiviteiten, printen van leveringsbonnen, opdrachten communiceren aan de magazijniers en transportfirma's, etc.
• Daarnaast ontvang je bezoekers op kantoor en beantwoord je inkomende telefoons en e-mails.

You implement new ways of working in the constantly changing omnichannel world.

Deliver smooth delivery of customer orders;.Modify orders and provide customers with immediate order confirmation;.

Collaborate with internal teams to ensure customer satisfaction and ongoing business success.

Market Analysis: Monitor developments in the Polish market and share this information with the team..Customer Service: Provide excellent customer service and strive for maximum customer satisfaction..

You ensure smooth processing of orders, keep customers informed of order status and coordinate closely with logistics partners to ensure timely deliveries..Customer Service: Provide excellent customer service to our B2B customers..

Contribute to process improvement initiatives.Communicate back to Customer Service for customer information, follow up on tasks allocated with relevant functions.

You ensure smooth processing of orders, keep customers informed about order status, and closely coordinate with logistics partners to guarantee timely deliveries.Customer Service: Providing excellent customer service to our B2B clients.Technical Support: Collaborating with the technical team to resolve customer inquiries related to our technological medical products.You have a good understanding of the products and can clearly communicate technical information to customers.Documentation and Record Keeping: Accurately recording customer requests, order information, and other relevant documentation.

Account Managers will hold responsibility for growing revenue in existing Colt accounts and winning new business and logos within a respective region while minimizing churn and detecting opportunities for cross sell/up sell.What You Will Do New sales/Cross sell into existing customer base and/or new logo prospects where appropriate to the module. Develop the customer contact strategy and appropriate Colt alignment to manage and develop the relationship with existing customers and/or prospects.Identifies and understands customers business outcomes Works with colleagues across Colt to develop solutions that address and support the customers stated outcomes Defines and executes a compelling win strategy for each opportunity Work in partnership with customer success counterpart (field or desk based) to develop overall customer relationship to protect and grow Colt revenues Achieve/overachieve personal sales bookings targets selling Colt solutions & products to a defined base of existing customers or new logo prospects. Can manage a virtual sales team to sell Colt products and solutions Define and execute a compelling win strategy for each opportunity Accurate forecasting and pipeline management Apply and coach team members on Account development plans Able to leverage data insights and client understanding to prioritise sales activity across customer or prospect modules.

In deze rol ben je verantwoordelijk voor het reilen en zeilen van het customer service team.Getriggerd?Lees snel verder voor meer informatie!De functie inhoud Hoe ziet je dag er als customer service manager uit?

Assist customers with inquiries, orders, and any product related issues..Ensure customer satisfaction by addressing concerns promptly and professionally..

JobomschrijvingJouw verantwoordelijkheden als customer service zijn:..

JobomschrijvingHoe ziet jouw dag als customer service bediende er uit?...Voor een snel groeiend bedrijf zijn wij op zoek naar klantvriendelijke collega die het customer service team in Lokeren wil komen versterken!.

You implement new ways of working in the constantly changing omnichannel world.