141 jobs voor customer engagement manager gevonden

.Develop and implement CRM strategies to increase customer retention, engagement, and lifetime value..

Cross Functional Collaboration: Work closely with the marketing, product, and customer support teams to continuously improve VIP offerings and player satisfaction..Data Driven Decision Making: Use player data to analyze behavior, measure impact, and optimize engagement strategies..

We are seeking a dynamic and customer-focused VIP Account Manager to join our team in the gaming sector.In this role, you will be responsible for building, nurturing, and retaining relationships with our top-tier players, delivering personalized experiences, and ensuring the highest level of satisfaction.You will serve as the main point of contact for our VIP players, understanding their gaming preferences and needs, and working cross-functionally to enhance their overall gaming experience.

Key Responsibilities :

• Build and Maintain Relationships: Act as the dedicated account manager for VIP players, understanding their preferences, engagement patterns, and needs.
• Personalized Communication: Deliver tailored communications, exclusive offers, and personalized promotions to keep players engaged and satisfied.
• Player Retention: Use analytics and feedback to proactively manage and retain top-tier players, identifying risks and implementing strategies to maintain loyalty.
• Event Management: Plan and execute exclusive events and experiences, both online and offline, designed for VIP players.
• Cross-Functional Collaboration: Work closely with the marketing, product, and customer support teams to continuously improve VIP offerings and player satisfaction.
• Data-Driven Decision-Making: Use player data to analyze behavior, measure impact, and optimize engagement strategies.
• Performance analysis though KPIs
• Develop personalized offer though an optimize CRM management

We are seeking a dynamic and customer-focused VIP Account Manager to join our team in the gaming sector.In this role, you will be responsible for building, nurturing, and retaining relationships with our top-tier players, delivering personalized experiences, and ensuring the highest level of satisfaction.You will serve as the main point of contact for our VIP players, understanding their gaming preferences and needs, and working cross-functionally to enhance their overall gaming experience.

Key Responsibilities :

• Build and Maintain Relationships: Act as the dedicated account manager for VIP players, understanding their preferences, engagement patterns, and needs.
• Personalized Communication: Deliver tailored communications, exclusive offers, and personalized promotions to keep players engaged and satisfied.
• Player Retention: Use analytics and feedback to proactively manage and retain top-tier players, identifying risks and implementing strategies to maintain loyalty.
• Event Management: Plan and execute exclusive events and experiences, both online and offline, designed for VIP players.
• Cross-Functional Collaboration: Work closely with the marketing, product, and customer support teams to continuously improve VIP offerings and player satisfaction.
• Data-Driven Decision-Making: Use player data to analyze behavior, measure impact, and optimize engagement strategies.
• Performance analysis though KPIs
• Develop personalized offer though an optimize CRM management

Als Customer Service Manager vorm je de schakel tussen klanten, management, operations en veiligheid..Een greep uit jouw takenpakket:..Je verwerkt de orders en documenten binnen export;.

Als Teamleader Customer Service vorm je de schakel tussen klanten, management, operations en veiligheid..Jouw takenpakket ziet er als volgt uit:.Accountmanagement;.People management is heel belangrijk, je gaat in gesprek met jouw team

Registreren van klanten en transportklachten..Rapporteren aan de customer service manager..

Collaborate with internal teams to ensure customer satisfaction and ongoing business success.

Registreren van klanten en transportklachten..Rapporteren aan de customer service manager..

.Community & Content manager in een bloeiende,groeiende sector.communitystrategie met een duidelijke planning, concrete doelen en KPI’s.. Social media kanalen..Community building in actie: Je ontwikkelt en implementeert een sterke .

Voor een firma gelegen te Wijnegem, zijn wij op zoek naar een Order Entry & Customer Serivce Employee.
.
.Een zeer gevarieerde functie waarbij de focus ligt op zowel telefonisch verkopen als op ordertaking en customer service om een professionele service te kunnen bieden en waarbij het belangrijk is de behandelingen van de bestellingen vlot te laten verlopen voor logistiek om een optimale dienstverlening te garanderen aan de klanten.

Draft proposals to optimize the customer experience and operational efficiency.Proactive customer communication: Act as the main point of contact for escalations.Proactively reach out to customers to keep them informed about incidents, progress, and potential structural improvements within the company.Collaboration with operational teams: Work closely with team leaders in our operational department.

.Be the face and voice of oiur company, ensuring exceptional customer experiences by maintaining accurate customer data in our operating system..

Customer issues..?Build and maintain strong customer relationships by delivering exceptional service..

 Utilize your language proficiency to ensure effective communication and resolution of customer issues. Build and maintain strong customer relationships by delivering exceptional service.

Experis delivers a powerful blend of top-tier talent and expert solutions that propel success.We specialize in IT resourcing, project solutions, and managed services, empowering organizations to develop individuals and teams ready to thrive in the digital age.

As Back Office Technical Cable:

• You assist B2B Customers; first line contact centers and technicians regarding technical questions in order to serve our customers in a better way.
• You analyze, solve, dispatch and follow-up on all trouble tickets and mails, in collaboration 3rd level teams (internal or external)
• You detect incidents related to transversal products, services, applications with possible impact on customers and you apply appropriate priority & communication processes.
• Furthermore, you inform customers continuously on the status of their problem according to the priority of the technical issue (internal and external customers).
• You collect relevant information in order to prepare efficient communication towards our customers, management, partners and operational teams (proactively alarms, planned interventions and retro-actively for example incidents) and you translate technical information into customer language
• Last but not least, you support the launch of new products and services (Friendly User Test) and think pro-actively about the required support.Duty role

• You will be part of the Enterprise Business Unit but will be temporary integrated in the Back Office Technical teams of the Consumer Business unit and work within those shifts.

   

As an IT Business Partner, you will be at the forefront of driving digital transformation, mitigating risks, and achieving operational excellence, all while solving the most critical challenges faced by the customers.You work closely with the sales department. 

Technical Environment: Cloud, Networking and Edge, Data & Application, Security & Resilience, to Digital Workplace.

Domain: Manufacturing

• Build engagement-specific consultant teams, based on skills required to meet SOW requirements and lead consulting engagements.
• As a Partner, you will wield immense influence within the customer and the company teams, forging senior-level relationships and driving value-based outcomes.
• Your role will encompass leading small teams of practitioners across multiple projects, nurturing your leadership skills.
• Demonstrates success in creating, developing and closing pipelines to achieve signing targets of 5-10M annually 
• Behaves as a Coach or mentor to fellow team members, as well as carry individual targets.
• Act and become the customers’ trusted technologic advisor. 

We are looking for a Network Consultant to join our dynamic and rapidly expanding Networking Consultancy Practice within Computacenter Belgium.This role will provide opportunities to deliver network solutions to our key customers in Belgium.

The Network Consultant will deliver technical consultancy to our customers, leading teams of consultants in delivery/implementation engagements as well as providing pre-sales qualification, bid response and design to consultancy engagements.

What You'll Do

Some of the daily activities are:

• Complete technical designs
• Undertake individual consultancy assignments, analysing customer requirements, gathering and analysing data, recommending solutions
• Technically manage the design and implementation of large-scale solutions
• Ensure consultancy assignments are undertaken consistently and with quality
• Keep up to date with current and future market developments, technologies, product and strategies. 
• Attend and present at customer workshops and meetings
• Assure deliverables are produced to ensure consistency and accuracy within a technology solution. 

• Build and enhance relationships with peers and Computacenter's sales force (Account Managers, Client Directors and Sales Specialists) 

   

Proactively resolve client concerns, ensuring high satisfaction and long term engagement..Analyze IT asset requirements to optimize management and leasing strategies..

Analyze ecommerce performance metrics and create data driven improvement plans.Collaborate on digital marketing campaigns across SEO, SEM, email, and social platforms.

Commerce Manager in accelerating digital sales to expand the online presence and reach.You implement and manage social media campaigns across various platforms to drive engagement, brand awareness, and website traffic.You develop and manage content for newsletters, targeting key audiences to enhance customer engagement and conversion rates.You drive influencer and affiliate marketing strategies to create new partnerships, boost traffic, and extend the brand’s digital reach.You analyze performance metrics and optimize digital campaigns to ensure maximum ROI.Trade MarketingYou drive the marketing activities in Belgium and France, ensuring effective strategies to support business growth in these regions.You collaborate closely with sales, product, and key customers to drive trade activation, aligning efforts with overall business objectives.You develop customized activation plans with key accounts, adjusted to their specific needs and market demands.You manage distribution and end user education, including organizing and participating in trade shows to showcase products effectively.You serve as a business partner to the local sales teams and be a key member of the marketing organization, ensuring smooth coordination and support.You act as a sparring partner to the Product Communication and POS teams, ensuring the local impact of centrally developed assets and adapting them to regional needs.You report directly to the Senior Marketing Manager of the hardware business unit Hultafors.

Scheduling and confirming appointments, and maintaining event calendars..Entering customer data and sending correspondence..Provide administrative support across the organization..Welcome guests and greet visitors..

Manage data enrichment processes, integrating external databases (e.g., Bn.Backstreet) for improved data quality..Utilize Hub.Spot for tracking data, implementing dashboards, and ensuring data driven decision making..

Je biedt ondersteuning aan diverse afdelingen (productie, account managers,.) binnen VPK Group om de klant zo goed mogelijk te servicen.

For our client, we are looking for a Functional consultant Dynamics 365 to join an existing Scrum team.

You will collaborate on the implementation of Dynamics 365 to replace the existing software.

Primary Tasks and responsibilities

• You are responsible for analysing the needs of internal customers.You collect their questions, prioritise them, analyse them, search for the best possible solution together with the architect(s) and fellow analysts, design a prototype in Dynamics and have it validated by the internal customer
• You pass on the validated requirements and prototype to the developers
• You test out the delivered solution and then ask the customer to test and validate it
• In cooperation with the other team members, you ensure that the team can work efficiently and independently according to the scrum principles
• If you have experience as or are interested in a product owner role, we can look at evolving towards this
• If you have extensive experience as an analyst, we can look at helping to coach junior analysts

Secondary Tasks and responsibilities

• Quality assurance
• Write the test scenarios
• Test the final solution as proposed to the end users
• Document the test results
• Solve testing problems and retest
• Constant evolvement conducted in lessons learned after each milestone achieved
• Put in practice the improvement actions and good practices of software development
• Leadership skills compatible with over 5 years of professional experience
• Very good coaching & training skills

 

As an IT Business Partner, you will be at the forefront of driving digital transformation, mitigating risks, and achieving operational excellence, all while solving the most critical challenges faced by the customers.You work closely with the sales department. 

Technical Environment: Cloud, Networking and Edge, Data & Application, Security & Resilience, to Digital Workplace.

Domain: Finance & Insurances domain

• Build engagement-specific consultant teams, based on skills required to meet SOW requirements and lead consulting engagements.
• As a Partner, you will wield immense influence within the customer and the company teams, forging senior-level relationships and driving value-based outcomes.
• Your role will encompass leading small teams of practitioners across multiple projects, nurturing your leadership skills.
• Demonstrates success in creating, developing and closing pipelines to achieve signing targets of 5-10M annually 
• Behaves as a Coach or mentor to fellow team members, as well as carry individual targets.

• Act and become the customers’ trusted technologic advisor. 

   

Icometrix acts throughout the healthcare system from providers, payers and pharmaceutical industry, as our AI solutions support improved personalised medicine of neurological disorders.As such, icometrix’ studies team entails both icometrix’ specific evidence studies as well as services for strategic pharmaceutical partnerships and trials.  As scientific project manager, you will manage such studies, engage with key stakeholders and focus on generating impactful scientific evidence.

What will you do ?

• Coordinate clinical studies and trials towards generating optimal clinical and health economic evidence of the icometrix portfolio

• Boost our neuro-imaging services to support optimal engagement of radiologists, neurologists, or other physicians aligned with the evidence strategy of icometrix

• Take a pro-active lead in the evidence dissemination plan (including scientific writing)

• Manage milestones, deliverables, timelines, budget, and quality to allow optimal implementation of our imaging services and e.PRO services.

• Monitor progress, report and present study status, timelines, budget and quality of your deliverables to the Project Team, Management and Customer. 

• Lead study-specific decision-making, develop improvements for increasing study efficiencies and co-ordinate issue detection and resolution

• Coordination of external partners (sites, additional vendors, both sponsor related as icometrix related)

• GCP complaint delivery and assure optimal coordination and communication for optimal implementations

• Prepare and support potential audits and inspections

• Have a critical view on the study results and Reporting proactively to the Team Manager on critical study-related issues

• Monitor closely project related elements linked to data management, Risk assessment and execution, contribution for submission ethics committees

• Participate in the development and coaching of less experienced staff

Contribute to budget planning and promotional strategies..Oversee commercial activities and evaluate success through key performance metrics..