140 jobs voor customer engagement manager gevonden

Data Driven Decision Making: Use player data to analyze behavior, measure impact, and optimize engagement strategies..Performance analysis though KPIs.

Als Teamleader Customer Service vorm je de schakel tussen klanten, management, operations en veiligheid..Jouw takenpakket ziet er als volgt uit:.Accountmanagement;.People management is heel belangrijk, je gaat in gesprek met jouw team

Collaborate with internal teams to ensure customer satisfaction and ongoing business success.

Voor een firma gelegen te Wijnegem, zijn wij op zoek naar een Order Entry & Customer Serivce Employee.
.
.Een zeer gevarieerde functie waarbij de focus ligt op zowel telefonisch verkopen als op ordertaking en customer service om een professionele service te kunnen bieden en waarbij het belangrijk is de behandelingen van de bestellingen vlot te laten verlopen voor logistiek om een optimale dienstverlening te garanderen aan de klanten.

Key tasks & activities 

As an application(s) team leader you will be a key team member in the service delivery, people management and the client relationship.As you will be responsible of ensuring the qualitative delivery of the agreed services to the partner, you will have to make sure your team will be performing as expected and helping them evolve.Finally, as working with a partner, your engagement in improving the service and innovating will be essential for ensuring a good relationship.

If this driving and facing role is appealing to you let's see what we expect you to bring along:

• A strong interpersonal & team spirit as we deliver better together
• Structure in order deliver the appropriate contractual service levels
• Organization to plan and deliver accordingly
• Proactive in order to mitigate /detect the risks
• Good relationships skills as you will have to build a network for improving cooperation
• Coaching mindset to help your team members evolve.
• The will to learn & improve, qualitative and Results driven
• Culturally openminded as we work with Offshore, nearshore and local people in one team
• Business oriented in order to support our client to perform (IT and Business)
• Strong communication skills: to manage steering committee & customer daily contacts
• Language skills: Master Dutch &/or French + English
• 7-10 years in project or Service delivery experience is required.
• ITIL V4 certification is a big plus.

Draft proposals to optimize the customer experience and operational efficiency.Proactive customer communication: Act as the main point of contact for escalations.Proactively reach out to customers to keep them informed about incidents, progress, and potential structural improvements within the company.Collaboration with operational teams: Work closely with team leaders in our operational department.

Als Customer Service Medewerker vorm je de schakel tussen klanten, management, operations en veiligheid..Een greep uit jouw takenpakket:..Je verwerkt de orders en documenten binnen export;.

Als Customer Service Medewerker vorm je de schakel tussen klanten, management, operations en veiligheid..Een greep uit jouw takenpakket:..Je verwerkt de orders en documenten binnen export;.

Your Role & Team in a Nutshell
As a Key Account Manager, you will be responsible for implementing account-specific business plans to achieve profitability and sales targets.You will manage assigned accounts, providing key execution and full support for selling our writing products.You will be part of the Benelux sales team, working with renowned brands like DYMO®, Parker®, Paper Mate® and Sharpie®.Your role will be instrumental in expanding Newell Brands in the Netherlands and Belgium, and you will play a critical part in launching SPONTEX, a leading brand of Home Care Solutions in France, in these territories.

Your Key Tasks as a Key Account Manager

• Achieve sales targets according to defined objectives.
• Leverage strategies aligned with overall customer strategies.
• Lead the annual operating plan to grow joint businesses with a strong partnership with customers.
• Develop account schedules and deliverables in collaboration with customers.
• Conduct regular reviews of business performance and promotion strategies.
• Manage and enforce invoice-to-net programming for major accounts.
• Forecast and anticipate the seasonality of your customer portfolio.
• Drive the annual promotional calendar and digital activation with customers.
• Deliver results while maintaining the highest level of integrity.
• Foster an environment that generates breakthrough ideas and promotes collaboration in line with Newell Brands' values.
• Activate category management with trade partners.
• Drive innovative win-win customer and channel strategies using insights into customer, market, and competitor dynamics.
• Execute pricing and trade fund strategies to drive profitable growth.
• Manage and leverage trade funds to create value for both customers and the company by consistently measuring and enforcing trade terms, identifying opportunities for improvement.

Your Role & Team in a Nutshell
As a Key Account Manager, you will be responsible for implementing account-specific business plans to achieve profitability and sales targets.You will manage assigned accounts, providing key execution and full support for selling our writing products.You will be part of the Benelux sales team, working with renowned brands like DYMO®, Parker®, Paper Mate® and Sharpie®.Your role will be instrumental in expanding Newell Brands in the Netherlands and Belgium, and you will play a critical part in launching SPONTEX, a leading brand of Home Care Solutions in France, in these territories.

Your Key Tasks as a Key Account Manager

• Achieve sales targets according to defined objectives.
• Leverage strategies aligned with overall customer strategies.
• Lead the annual operating plan to grow joint businesses with a strong partnership with customers.
• Develop account schedules and deliverables in collaboration with customers.
• Conduct regular reviews of business performance and promotion strategies.
• Manage and enforce invoice-to-net programming for major accounts.
• Forecast and anticipate the seasonality of your customer portfolio.
• Drive the annual promotional calendar and digital activation with customers.
• Deliver results while maintaining the highest level of integrity.
• Foster an environment that generates breakthrough ideas and promotes collaboration in line with Newell Brands' values.
• Activate category management with trade partners.
• Drive innovative win-win customer and channel strategies using insights into customer, market, and competitor dynamics.
• Execute pricing and trade fund strategies to drive profitable growth.
• Manage and leverage trade funds to create value for both customers and the company by consistently measuring and enforcing trade terms, identifying opportunities for improvement.

Experis delivers a powerful blend of top-tier talent and expert solutions that propel success.We specialize in IT resourcing, project solutions, and managed services, empowering organizations to develop individuals and teams ready to thrive in the digital age.

As Back Office Technical Cable:

• You assist B2B Customers; first line contact centers and technicians regarding technical questions in order to serve our customers in a better way.
• You analyze, solve, dispatch and follow-up on all trouble tickets and mails, in collaboration 3rd level teams (internal or external)
• You detect incidents related to transversal products, services, applications with possible impact on customers and you apply appropriate priority & communication processes.
• Furthermore, you inform customers continuously on the status of their problem according to the priority of the technical issue (internal and external customers).
• You collect relevant information in order to prepare efficient communication towards our customers, management, partners and operational teams (proactively alarms, planned interventions and retro-actively for example incidents) and you translate technical information into customer language
• Last but not least, you support the launch of new products and services (Friendly User Test) and think pro-actively about the required support.Duty role

• You will be part of the Enterprise Business Unit but will be temporary integrated in the Back Office Technical teams of the Consumer Business unit and work within those shifts.

   

As an IT Business Partner, you will be at the forefront of driving digital transformation, mitigating risks, and achieving operational excellence, all while solving the most critical challenges faced by the customers.You work closely with the sales department. 

Technical Environment: Cloud, Networking and Edge, Data & Application, Security & Resilience, to Digital Workplace.

Domain: Manufacturing

• Build engagement-specific consultant teams, based on skills required to meet SOW requirements and lead consulting engagements.
• As a Partner, you will wield immense influence within the customer and the company teams, forging senior-level relationships and driving value-based outcomes.
• Your role will encompass leading small teams of practitioners across multiple projects, nurturing your leadership skills.
• Demonstrates success in creating, developing and closing pipelines to achieve signing targets of 5-10M annually 
• Behaves as a Coach or mentor to fellow team members, as well as carry individual targets.
• Act and become the customers’ trusted technologic advisor. 

We are looking for a Network Consultant to join our dynamic and rapidly expanding Networking Consultancy Practice within Computacenter Belgium.This role will provide opportunities to deliver network solutions to our key customers in Belgium.

The Network Consultant will deliver technical consultancy to our customers, leading teams of consultants in delivery/implementation engagements as well as providing pre-sales qualification, bid response and design to consultancy engagements.

What You'll Do

Some of the daily activities are:

• Complete technical designs
• Undertake individual consultancy assignments, analysing customer requirements, gathering and analysing data, recommending solutions
• Technically manage the design and implementation of large-scale solutions
• Ensure consultancy assignments are undertaken consistently and with quality
• Keep up to date with current and future market developments, technologies, product and strategies. 
• Attend and present at customer workshops and meetings
• Assure deliverables are produced to ensure consistency and accuracy within a technology solution. 

• Build and enhance relationships with peers and Computacenter's sales force (Account Managers, Client Directors and Sales Specialists) 

   

Sales representatives..Your Responsibilities.After Sales Support Awareness: Understands the importance of after sales service and support, ensuring customers feel confident in their investment

Scheduling and confirming appointments, and maintaining event calendars..Entering customer data and sending correspondence..Provide administrative support across the organization..Welcome guests and greet visitors..

Voor een toonaangevend distributiebedrijf zijn we op zoek naar een Customer Service medewerker.Ben jij de 3-talige, klantvriendelijke allesweter die we zoeken?

We bieden je een zeer gevarieerde functie waarbij de focus ligt op zowel telefonisch verkopen als op ordertaking en customer service om een

professionele service te kunnen bieden.Het is belangrijk de behandelingen van de bestellingen vlot te laten verlopen om een optimale dienstverlening te garanderen.

antwerpen.office@tempo-team.be

03/2290860

Erkenningsnummer : VG599/BUOSAP

We're seeking a motivated and customer-focused individual to join our team as a Flex Sales Associate, working every Saturday and stepping in on other days as needed to support our team during busy periods or when

staffing gaps arise.

What You'll Do:

* Engage with customers to provide exceptional service and drive sales.

* Maintain an organized and attractive sales floor.

* Step in as a key team member during peak periods or to cover scheduling needs.

As an IT Business Partner, you will be at the forefront of driving digital transformation, mitigating risks, and achieving operational excellence, all while solving the most critical challenges faced by the customers.You work closely with the sales department. 

Technical Environment: Cloud, Networking and Edge, Data & Application, Security & Resilience, to Digital Workplace.

Domain: Finance & Insurances domain

• Build engagement-specific consultant teams, based on skills required to meet SOW requirements and lead consulting engagements.
• As a Partner, you will wield immense influence within the customer and the company teams, forging senior-level relationships and driving value-based outcomes.
• Your role will encompass leading small teams of practitioners across multiple projects, nurturing your leadership skills.
• Demonstrates success in creating, developing and closing pipelines to achieve signing targets of 5-10M annually 
• Behaves as a Coach or mentor to fellow team members, as well as carry individual targets.

• Act and become the customers’ trusted technologic advisor. 

   

Icometrix acts throughout the healthcare system from providers, payers and pharmaceutical industry, as our AI solutions support improved personalised medicine of neurological disorders.As such, icometrix’ studies team entails both icometrix’ specific evidence studies as well as services for strategic pharmaceutical partnerships and trials.  As scientific project manager, you will manage such studies, engage with key stakeholders and focus on generating impactful scientific evidence.

What will you do ?

• Coordinate clinical studies and trials towards generating optimal clinical and health economic evidence of the icometrix portfolio

• Boost our neuro-imaging services to support optimal engagement of radiologists, neurologists, or other physicians aligned with the evidence strategy of icometrix

• Take a pro-active lead in the evidence dissemination plan (including scientific writing)

• Manage milestones, deliverables, timelines, budget, and quality to allow optimal implementation of our imaging services and e.PRO services.

• Monitor progress, report and present study status, timelines, budget and quality of your deliverables to the Project Team, Management and Customer. 

• Lead study-specific decision-making, develop improvements for increasing study efficiencies and co-ordinate issue detection and resolution

• Coordination of external partners (sites, additional vendors, both sponsor related as icometrix related)

• GCP complaint delivery and assure optimal coordination and communication for optimal implementations

• Prepare and support potential audits and inspections

• Have a critical view on the study results and Reporting proactively to the Team Manager on critical study-related issues

• Monitor closely project related elements linked to data management, Risk assessment and execution, contribution for submission ethics committees

• Participate in the development and coaching of less experienced staff

Als customer service medewerker op het hoofdkantoor in Gent ben je volledig verantwoordelijk voor het opnemen, opvolgen en verwerken van internationale klantenbestellingen van begin tot eind.

Je beheert de grotere accounts en rapporteert aan de Customer Service Manager Export.

Jouw Taken en Verantwoordelijkheden:

• Het invoeren van verkoopprognoses

• Bestellingen ontvangen en invoeren in SAP

• Bestellingen beheren die geblokkeerd zijn vanwege kredietlimieten

• Voorraadniveaus controleren en afstemmen met productieplanning

• Orders optimaliseren voor volle vrachtwagens en logistieke en productalternatieven voorstellen indien nodig

• Het organiseren van transport en het opstellen van benodigde (douane)documenten

• Facturatie en opmaak van credit- en debetnota's verzorgen

• Klachten registreren en opvolgen

• Stalenzendingen naar klanten coördineren

.The tasks of the Internal Contract Governance Officer are very broad, and cover Governance, Operational, Methodological and People aspects..

Your mission :.You will act as a customer service specialist to ensure a high quality end to end customer experience You will be connected day to day with customers, transporters & factories in order to reply to customer inquiries in the shortest time You will be responsible for order entry in SAP and follow up, fixing specific problems in order to be able to answer in time to the customers Claims management will also be part of your responsibility You will be in direct contact with Credit control in order to follow up the payments You will assist the Customer Care Center team in administrative tasks.

Invoice customers after delivery; monitor customer balance before delivery..

Their portfolio comprises more than 80 brands.Their services include key account management, field marketing, consumer and shopper engagement, data management, and supply chain optimization.They employ a mix of global thinking and local execution, leveraging insights into regional consumer habits and promotional practices.

.Coördineren van retentiecampagnes over diverse kanalen, zoals digitale platforms, drukwerk en evenementen. ..Analyseren van ledeninzichten en markttrends om retentiecampagnes te optimaliseren.

Maintain close contact with the account teams of the partner vendors.Share knowledge about leads, prospects and new customers with the Sales team.

• Je dagen zullen voorbij vliegen met het gevarieerde takenpakket waarin je je kunt uitleven.
• Wederzijds engagement, een samenwerking op lange termijn.
• Een salaris dat mee groeit met je eigen ambities en resultaten aangevuld met extralegale voordelen.

· Responding and supporting customers inquires in regard to the loyalty program (RISCO Stars) and the RISCO Cloud Revenue Program .· Develops sales opportunities by researching and identifying potential accounts, soliciting new account, building rapport, providing information, explanations and quotations..