165 jobs voor customer engagement manager gevonden

Stakeholder Engagement: Engage with senior leadership, providing market insights, sales forecasts, and strategic recommendations..Daily Management: Conduct regular team/individual check ins, review performance, provide feedback, and set daily priorities.

Support the development of the customers' GDPR framework and the implementation of the customers' Data Protection strategy .Engage in data protection projects, i.e mapping data flows, performing DPIA, assessing third parties,c etc .

Als Teamleader Customer Service vorm je de schakel tussen klanten, management, operations en veiligheid..Jouw takenpakket ziet er als volgt uit:.Accountmanagement;.People management is heel belangrijk, je gaat in gesprek met jouw team

Om deze uitdaging succesvol aan te gaan, beschik je over sterke managementvaardigheden, uitstekende communicatie en een flinke dosis lef!.

Collaborate with internal teams to ensure customer satisfaction and ongoing business success.

All round administratieve ondersteuning .Opvolgen van klanten  .BedrijfJobmatch zoekt een Customer Service medewerker voor de dienst na verkoop bij een snelgroeiend bedrijf in de medische sector! .

Key tasks & activities 

As an application(s) team leader you will be a key team member in the service delivery, people management and the client relationship.As you will be responsible of ensuring the qualitative delivery of the agreed services to the partner, you will have to make sure your team will be performing as expected and helping them evolve.Finally, as working with a partner, your engagement in improving the service and innovating will be essential for ensuring a good relationship.

If this driving and facing role is appealing to you let's see what we expect you to bring along:

• A strong interpersonal & team spirit as we deliver better together
• Structure in order deliver the appropriate contractual service levels
• Organization to plan and deliver accordingly
• Proactive in order to mitigate /detect the risks
• Good relationships skills as you will have to build a network for improving cooperation
• Coaching mindset to help your team members evolve.
• The will to learn & improve, qualitative and Results driven
• Culturally openminded as we work with Offshore, nearshore and local people in one team
• Business oriented in order to support our client to perform (IT and Business)
• Strong communication skills: to manage steering committee & customer daily contacts
• Language skills: Master Dutch &/or French + English
• 7-10 years in project or Service delivery experience is required.
• ITIL V4 certification is a big plus.

Check, register, confirms customers' orders, encode order with shipment date and liaise with contracted haulier to organize shipment while communicating with customer and make all the adjustments necessary until the booking and closing of orders,.Manage consignment if inventory tracking / VMI and reconcile inventory monthly.

They are now seeking a dynamic General Manager to lead their operations and drive growth in a competitive market..JobomschrijvingAs the General Manager, you will: Lead the overall operations of the oil distribution and retail network, ensuring efficiency in logistics, supply chain, and customer service across all stations Develop and implement strategies to maximize sales and profitability in line with company goals Manage and mentor a diverse team, fostering a culture of performance, safety, and customer focus Collaborate with key stakeholders to identify new business opportunities and expand the company's market presence Oversee financial management, including budgeting, forecasting, and cost control Ensure the highest levels of health, safety, and environmental standards are maintained across all operations.

Develop and implement digital marketing campaigns across channels such as social media, email, SEO, and SEM Collaborate with the UX/UI team to create user centric communications Manage the performance of digital marketing campaigns, making data driven optimizations to enhance effectiveness Stay updated with the latest digital trends, using innovative strategies to maximize brand reach and customer engagement Ensure proper campaign tagging to facilitate tracking and reporting, with a focus on key performance indicators (KPIs)

He/she will do so being supported by a trainee and in line with the strategy and prioritized roadmap defined by the IT System Owner.  Responsibilities.    Drive digital transformation projects focusing on omnichannel HCP's and patients personalized experience (e.g.websites mostly but also closely to remote engagement, campaigns, email marketing, pull strategy, etc.) that will enable a better customer experience & engagement     Your goal will be to partner with the brand teams in order to create the right customer journey in a personalized manner    Oversee the day to day operations of the company's branded websites, ensuring optimal performance, security, and user experience     Guide a team of IT professionals responsible for website development, maintenance, and support     Ensure proper information (through discussion and analysis) is provided to the development team to ensure the right understanding of the requirements and successful delivery     Collaborate with cross functional teams to update and maintain website features & content, reflecting the latest developments in the pharmaceutical industry     Implement robust features, analytics and monitoring tools to track website performance, user engagement, and other key metrics     Partner with IT stakeholders (Architecture, Digital factory, Support,) at all steps of the project lifecycle to ensure consistency in tools and standards, smooth set up of solutions and appropriate transition to support and operations     Partner with business stakeholders (Commercial teams, Operations teams, Patient team.) in various regions to identify areas of improvement and innovation in the Web, CRM & Omnichannel area (new initiatives or improvement of current solutions)   EDUCATION & QUALIFICATION Bachelor's Degree   Requirements.   Strong knowledge of web technologies, content management systems, and digital marketing practices     IT project management experience able to manage complex project end to end     Experience in managing planning, governance, requirements, UAT, integrations, deployments, etc Aware on foundational of security, configuration, infrastructure concepts, AI, reporting and data structures     Able to lead & guide a development team     Experience in functional analysis and working with business stakeholder to translate their business requirements to technical solutions.

As a Customer Service Advisor in the team, you will be essential in strengthening the connection between the company and the German-speaking clients.Here's what your role will involve:
* Providing Exceptional Support: Using your fluent German language skills, along with proficiency in French, Dutch, or English, you will address customer inquiries with professionalism and clarity.
* Resolving Customer Issues: You'll handle a wide range of questions and concerns, efficiently resolving issues to enhance the customer experience.
* Ensuring Customer Satisfaction: By delivering high-quality assistance and support, you will contribute to the goal of achieving complete customer satisfaction.

Your role will be pivotal in making sure the clients feel heard, valued, and satisfied with the services.
* Handling inquiries and concerns through phone, email, or chat.
* Act as the main point of contact for our customers.
* Leverage your language skills to ensure clear and efficient communication,
* resolving customer issues promptly.
* Foster strong customer relationships by providing outstanding service and personalized support.
* Work collaboratively with team members to exchange insights and implement best practices.

.Delivering an exceptional customer experience by stimulating and engaging a customer centric mindset.Managing a team of 40 colleagues through proven leadership.Achieve sales targets by establishing a solid business plan and defining clear actions.

Applies best practice Project Management techniques to deliver change effectively and efficiently, ensuring sponsors and key stakeholders are engaged and updated..Lead & Coach our division in Project Management principles, project delivery and change management..

We are looking for a Network Consultant to join our dynamic and rapidly expanding Networking Consultancy Practice within Computacenter Belgium.This role will provide opportunities to deliver network solutions to our key customers in Belgium.

The Network Consultant will deliver technical consultancy to our customers, leading teams of consultants in delivery/implementation engagements as well as providing pre-sales qualification, bid response and design to consultancy engagements.

What You'll Do

Some of the daily activities are:

• Complete technical designs
• Undertake individual consultancy assignments, analysing customer requirements, gathering and analysing data, recommending solutions
• Technically manage the design and implementation of large-scale solutions
• Ensure consultancy assignments are undertaken consistently and with quality
• Keep up to date with current and future market developments, technologies, product and strategies. 
• Attend and present at customer workshops and meetings
• Assure deliverables are produced to ensure consistency and accuracy within a technology solution. 

• Build and enhance relationships with peers and Computacenter's sales force (Account Managers, Client Directors and Sales Specialists) 

   

Als meewerkend Teamleader stuur je een klein team aan van 3 customer service medewerkers die in twee ploegen (vroeg/laat) werken.Je takenpakket ziet er als volgt uit:.

Financial risk.according to the current escalation processes..o Manage equipment monitoring and ensure customer systems availability...

Would you like to maintain and develop further client relationships?As an Account Manager, your responsibilities will include:Managing the existing customer base (70%), maintaining professional customer contact with end clients and dealers;Actively seeking new contacts (30%) in addition to maintaining existing relationships;Structured planning for customer visits, introducing new products, and implementing necessary actions;Collaborating with dealers during customer visits to persuade and engage with clients;Overseeing the entire process, from handling promotional materials to setting up displays and product presentations;Representing the brand and serving as the primary point of contact for external partners;Accurate tracking of all activities in the CRM system, reporting to the Manager Account Team Benelux.Additionally, you will occasionally present on evening or weekend open days, providing an opportunity for rapid progress and increased revenue.

Act as the point of contact and handle customers’ individual needs.Generate new business using existing and potential customer networks.Set and track sales account targets, aligned with company objectives.Monitor sales metrics (e.g.

.Business improvement:..Guard the customer service “order to cash” process, in cooperation with Sales, Finance, Quality, Supply Chain, Logistics, and Expedition..

Manage bids for regional projects, maintaining important customer and supplier contacts..Conduct inquiries in accordance with MAN Prime.

§.Het uitvoeren van commerciële en administratieve taken zoals opmaken van offertes, maken van statistieken opstellen en onderhouden klantenfiches,…. Het evalueren van klantenbestelgedrag.§.

Beheren van het gehele verkoopproces, van eerste contact tot het verkrijgen van de opdracht.Opstellen van overtuigende offertes, ondersteund door het internal sales team.Nauwgezet opvolgen van verkoopkansen om je targets te behalen.Beheren van je klantenportefeuille om contractverlengingen en uitbreidingen te garanderen.Vertalen van ons productportfolio naar de specifieke behoeften van de klant.Behalen van margedoelstellingen volgens de gemaakte afspraken.Rapporteren aan de Sales Manager België.Bedrijfsprofiel:Onze opdrachtgever is een vooraanstaande Microsoft partner in België, met vestigingen in Oost Vlaanderen.Zij zijn gespecialiseerd in diverse E business en Microsoft oplossingen, waaronder Dynamics 365 (Business Central, CE, Power.Apps), Microsoft 365, Modern Workplace Infrastructure, Applications en Security (Windows Server, Azure, Microsoft 365, Share.

.Guard the customer service “order to cash” process, in cooperation with Sales, Finance, Quality, Supply Chain, Logistics, and Expedition..

Utilize your language proficiency to ensure effective communication and resolution of customer issues.Build and maintain strong customer relationships by delivering exceptional service.

Product Introduction: Present our specialized ingredients and explore the benefits for clients using these solutions..Sales Development: Manage specific product groups, develop sales strategies, and meet defined budgets and sales targets..

Your role will also help transform intelligence into insights that support proactive defense strategies for our customers.Key ResponsibilitiesLead and manage daily intelligence operations, including crafting tailored alerts using a suite of tools to identify and mitigate emerging threats.Oversee a team of Cyber Threat Intelligence professionals, providing mentorship, strategic direction, and ensuring team compliance with performance goals.Collaborate with internal Product, Sales, and Training functions to strengthen our threat intelligence capabilities.Partner with vendors and clients to refine threat intelligence reporting for proactive threat hunting and mitigation.Develop and deliver regular intelligence summaries, actionable reports, and strategic insights.Engage with a broad network of industry, vendor, and governmental partners to enhance intelligence sharing practices.Ensure the operation, maintenance, and advancement of intelligence tools and platforms.Track, analyze, and report on malicious activities, recommending solutions to senior leadership. 

You are responsible for establishing and maintaining strong relationships with new and existing customers, and prepare offers, negotiate terms, and close deals..As an International Sales Manager for Green Hydrogen, you work closely with various internal teams; business development, legal, and finance to ensure a smooth deal execution.