142 jobs voor customer engagement manager gevonden

.Nauw samenwerken met multifunctionele teams, waaronder marketing, operations en IT..Nieuwe mechanismen opzetten via het loyaliteitsplatform, testen in kassasystemen, testen en lanceren; .Collaboration and Leadership:.

.Establish measurement framework for Marketing effectiness KPIs..Design and develop customer journeys blueprint, processes, measurement criteria . Deliver monthly insights that continuously drive markets marketing insights..

.Establish measurement framework for Marketing effectiness KPIs..Design and develop customer journeys blueprint, processes, measurement criteria . Deliver monthly insights that continuously drive markets marketing insights.

.Establish measurement framework for Marketing effectiness KPIs..Design and develop customer journeys blueprint, processes, measurement criteria . Deliver monthly insights that continuously drive markets marketing insights.

.Establish measurement framework for Marketing effectiness KPIs..Design and develop customer journeys blueprint, processes, measurement criteria .

Als Teamleader Customer Service vorm je de schakel tussen klanten, management, operations en veiligheid..Een greep uit jouw takenpakket:.Accountmanagement;.Je werkt operationeel mee;.

Customer Engagement Marketing (CEM) is a strategic priority within the company in Sales and Marketing & CX department.The team is responsible for personalised two way customer communication across all channels based on defined customer journey blueprint to increase customer engagement, conversion and optimise customer acquisition costs.

Excellent communication skills and ability to engage efficiently with the customer's stakeholders..Provide data protection advice with GDPR compliance focus to selected customers..

> Internal : Sales, Marketing, customer service, data management officer .BedrijfsinformatieHet bedrijf is een gekende speler in employee benefits.

Beheren van het gehele verkoopproces, van eerste contact tot het verkrijgen van de opdracht.Opstellen van overtuigende offertes, ondersteund door het internal sales team.Nauwgezet opvolgen van verkoopkansen om je targets te behalen.Beheren van je klantenportefeuille om contractverlengingen en uitbreidingen te garanderen.Vertalen van ons productportfolio naar de specifieke behoeften van de klant.Behalen van margedoelstellingen volgens de gemaakte afspraken.Rapporteren aan de Sales Manager België.Bedrijfsprofiel:Onze opdrachtgever is een vooraanstaande Microsoft partner in België, met vestigingen in Oost Vlaanderen.Zij zijn gespecialiseerd in diverse E business en Microsoft oplossingen, waaronder Dynamics 365 (Business Central, CE, Power.Apps), Microsoft 365, Modern Workplace Infrastructure, Applications en Security (Windows Server, Azure, Microsoft 365, Share.

Provides service and technical support, guiding participants through assessments..Collaborating with the Marketing team to implement strategies for lead management and client relationship management.

As a Junior Account Manager, you will be responsible for managing client relationships, overseeing event planning and execution, and ensuring client satisfaction.Key duties include understanding client needs, coordinating with internal teams and vendors.

As a Customer Service Officer, your role involves direct engagement with clients.You embody the company's professionalism and have a significant influence on customer satisfaction and loyalty.

Client Details

Our client is recognised as a prominent leader in transportation across Europe, consistently delivering excellence and innovation within the industry.

Description

• Sales and post-sales support: deliver product/service sales via phone with expert advice for customers, and efficiently manage post-sales documentation to drive organisational goals.
• Issue resolution & customer satisfaction: provide timely and quality responses to customer inquiries, ensuring customer relations adhere to defined standards and responsiveness.
• Knowledge enhancement: continuously refine and expand professional skills and technical expertise in Customer Service to leverage them effectively within the organisation.

Als Customer Service Medewerker vorm je de schakel tussen klanten, management, operations en veiligheid..Een greep uit jouw takenpakket:.

Voor een firma gelegen te Wijnegem, zijn wij op zoek naar een Order Entry & Customer Serivce Employee.De firma is één van de grootste distributeurs van snoepgoed, frisdranken en tabakswaren.
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.Een zeer gevarieerde functie waarbij de focus ligt op zowel telefonisch verkopen als op ordertaking en customer service om een professionele service te kunnen bieden en waarbij het belangrijk is de behandelingen van de bestellingen vlot te laten verlopen voor logistiek om een optimale dienstverlening te garanderen aan de klanten.

Would you like to maintain and develop further client relationships?As an Account Manager, your responsibilities will include:Managing the existing customer base (70%), maintaining professional customer contact with end clients and dealers;Actively seeking new contacts (30%) in addition to maintaining existing relationships;Structured planning for customer visits, introducing new products, and implementing necessary actions;Collaborating with dealers during customer visits to persuade and engage with clients;Overseeing the entire process, from handling promotional materials to setting up displays and product presentations;Representing the brand and serving as the primary point of contact for external partners;Accurate tracking of all activities in the CRM system, reporting to the Manager Account Team Benelux.Additionally, you will occasionally present on evening or weekend open days, providing an opportunity for rapid progress and increased revenue.

Reporting into the Operations Manager, you will help to manage our growth in our service business by delivering excellent work, customer commitment and engagement.You will provide service support for technical problems, monitoring, testing and demonstrations either on site or remotely through high tech tools.

The majority of time will be spent on collection activities: calling customers, sending statements, and reminder notices.A/R account reconciliationProcess credit applications, review and analyze customer financial statements, and approve/recommend credit limits.Review sales orders on credit hold for approvalMust interact with customers, internal departments and upper management in a professional manner as needed.This interaction includes providing guidance, direction, and expertise in balancing Credit & Collections techniques, communicating credit limits, credit holds and taking the lead role in workout situations.Make recommendations on bad debt reserves on a monthly basis.

The majority of time will be spent on collection activities: calling customers, sending statements, and reminder notices.A/R account reconciliationProcess credit applications, review and analyze customer financial statements, and approve/recommend credit limits.Review sales orders on credit hold for approvalMust interact with customers, internal departments and upper management in a professional manner as needed.This interaction includes providing guidance, direction, and expertise in balancing Credit & Collections techniques, communicating credit limits, credit holds and taking the lead role in workout situations.Make recommendations on bad debt reserves on a monthly basis.

Als Customer Service Officer word je ingeschakeld ter ondersteuning van onze bargeplanners.
.Je zorgt ervoor dat alle opdrachten en orders die via verschillende kanalen binnenkomen, worden verwerkt en klaargezet opdat de planning van de goederen kan worden opgemaakt.
.Je zorgt dat de relevante data in het systeem staat en neemt hiervoor contact op met de klant, indien nodig.
.Tot slot neem je andere administratieve taken op die de werking van de dienst ondersteunen.

01 Partner with the sales team to design solutions for customers, drive AWS adoption and revenue..02 Establish credibility & build deep relationships with senior technical individuals within customers to enable them to be cloud advocates..

.Developing and managing sales strategies for digital products and services, project plans, including timelines, budgets, and resource allocation.

Create and manage content for various channels, including the company website, blog, social media, and email campaigns..Collaborate with the engineering team to understand and translate complex technical concepts into clear, engaging marketing materials..

In this Customer Service role with a focus on Order to Cash (OTC), you are involved in the entire process from order processing to payment and following up after payment.

Client Details

Imagine being part of a thriving international medical company located in Flemish Brabant, near Brussels.This company is not only fast-growing but also a top employer, recognized for its excellent work environment, onboarding, and people management.

Here, you have the opportunity to be involved in exciting projects and collaborate with talented professionals from diverse cultures.The company promotes a healthy work-life balance, offering flexible work options and focusing on employee well-being.

The team atmosphere is vibrant and supportive, with an emphasis on collaboration and celebrating successes together.This is more than just a workplace; it's a community of innovation, creativity, and growth.

In conclusion, this is the premier choice for those seeking an engaging career in the dynamic field of Medical & Pharma.

Description

• Order Processing: customer orders, check product availability, scheduling delivery, and entering order details into the system.

• Customer Communication: main contact for customer inquiries regarding orders, deliveries, invoices, and payments.

• Interdepartmental Collaboration: Working with other teams to ensure seamless order-to-cash processes.

• Invoicing and Payment Management: Preparing and sending invoices, monitoring payments, and following up on overdue accounts.

• Process Improvement: Contributing to efforts to enhance efficiency and customer satisfaction through process enhancements.

• Strategy Implementation: Implement and execute planning and delivery strategies to maintain the lowest total supply chain cost.
• Collaboration with Purchasing: Work with direct materials purchasing to optimize delivery processes from supplier to plant, including aspects such as containers, batches, timing, frequency, and routes.
• Customer Delivery Optimization: Improve customer delivery processes by focusing on containers, batches, environmental concerns, and frequency of returnable containers.
• Cost Calculation and Evaluation: Calculate associated costs and evaluate additional opportunities, ensuring alignment with internal customers for informed product/project decisions.
• Team Communication: Maintain clear, consistent communication with teams across the company, including business development, member relations, and distribution, to facilitate coordination and collaboration.
• Process Optimization: Work closely with the Production Manager to optimize internal processes, identify weaknesses, and develop innovative systems to drive performance efficiency.
• Strategic Analysis: Conduct analysis on strategic decisions related to supply chain management.
• Financial Analysis: Collect and analyze financial data to make projections, drive strategy, and implement new operational initiatives.
• Risk Management: Identify supplier risks and formulate appropriate mitigation strategies with the Global Supply Chain Management (GSCM) team.
• Process Documentation: Ensure process documentation meets all legal requirements and internal procedures.
• ERP Management: Ensure accurate and up-to-date information in the ERP system; lead ERP implementation if necessary.
• Production Balance: Optimize the balance between production lines, available capacity, and customer requests.
• Logistics Management: Manage logistics needs of internal customers and optimize call-off strategies from suppliers in line with the production value stream.

• Strategy Implementation: Implement and execute planning and delivery strategies to maintain the lowest total supply chain cost.
• Collaboration with Purchasing: Work with direct materials purchasing to optimize delivery processes from supplier to plant, including aspects such as containers, batches, timing, frequency, and routes.
• Customer Delivery Optimization: Improve customer delivery processes by focusing on containers, batches, environmental concerns, and frequency of returnable containers.
• Cost Calculation and Evaluation: Calculate associated costs and evaluate additional opportunities, ensuring alignment with internal customers for informed product/project decisions.
• Team Communication: Maintain clear, consistent communication with teams across the company, including business development, member relations, and distribution, to facilitate coordination and collaboration.
• Process Optimization: Work closely with the Production Manager to optimize internal processes, identify weaknesses, and develop innovative systems to drive performance efficiency.
• Strategic Analysis: Conduct analysis on strategic decisions related to supply chain management.
• Financial Analysis: Collect and analyze financial data to make projections, drive strategy, and implement new operational initiatives.
• Risk Management: Identify supplier risks and formulate appropriate mitigation strategies with the Global Supply Chain Management (GSCM) team.
• Process Documentation: Ensure process documentation meets all legal requirements and internal procedures.
• ERP Management: Ensure accurate and up-to-date information in the ERP system; lead ERP implementation if necessary.
• Production Balance: Optimize the balance between production lines, available capacity, and customer requests.
• Logistics Management: Manage logistics needs of internal customers and optimize call-off strategies from suppliers in line with the production value stream.

.You will manage all phases of multiple small to medium sized projects; requirement, analysis, development, testing, pilot, training, implementation and controlling phase.

Our private label customers include strong brands, importers active within supermarket chains, foodservice, bakery distribution, and industrial food production..