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Service Delivery Manager (SAP)

CAPGEMINI BELGIUM in DIEGEM
time Online sinds 7 november 2024 - Vaste jobs

Key tasks & activities 

As an application(s) team leader you will be a key team member in the service delivery, people management and the client relationship.As you will be responsible of ensuring the qualitative delivery of the agreed services to the partner, you will have to make sure your team will be performing as expected and helping them evolve.Finally, as working with a partner, your engagement in improving the service and innovating will be essential for ensuring a good relationship.

If this driving and facing role is appealing to you let's see what we expect you to bring along:

  • A strong interpersonal & team spirit as we deliver better together
  • Structure in order deliver the appropriate contractual service levels
  • Organization to plan and deliver accordingly
  • Proactive in order to mitigate /detect the risks
  • Good relationships skills as you will have to build a network for improving cooperation
  • Coaching mindset to help your team members evolve.
  • The will to learn & improve, qualitative and Results driven
  • Culturally openminded as we work with Offshore, nearshore and local people in one team
  • Business oriented in order to support our client to perform (IT and Business)
  • Strong communication skills: to manage steering committee & customer daily contacts
  • Language skills: Master Dutch &/or French + English
  • 7-10 years in project or Service delivery experience is required.
  • ITIL V4 certification is a big plus.