518 jobs voor customer operations gevonden

Ensure that overall airport operations meet Cathay Pacific (CX) standards, policies and procedures, and satisfy local and international safety standards...

As an Import Agent you'll be responsible for all aspects of daily Operations, from the moment a job is created, processing and monitoring through to its delivery to final consignee.

Client Details

Our client is an international company active in the pharmaceutical sector.

Description

As an Import Agent you'll be responsible for all aspects of daily Operations, from the moment a job is created, processing and monitoring through to its delivery to final consignee.

Tasks:

• Handle import of various inbound shipments: prepare customs documents, prepare veterinary clearance documents.
• Communicate with customers on customs clearance instructions
• Follow up various shipments
• Enter airfreight and customs charges
• Report and follow up on missing shipments
• External communication with service providers: airlines, handling agents,
• Internal communication with drivers and colleagues
• Specialist import of specific goods
• Communicate with customs and follow up on customs clearance issues
• Strict adherence to internal procedures both department specific and company specific.

Our client is a leading international logistics provider, renowned for delivering high quality transport solutions across Europe.With a robust network connecting over 40 European countries, they specialize in offering innovative and reliable services 24/7 to meet their clients' needs.

Maintain the operational availability of all computer related equipment and IT resources including laptops, desktops, printers, servers, data communication equipment, network infrastructure, telephone equipment and audio visual systems..Deploy computer and related equipment in a timely fashion to meet the day to day operational requirements..

Our client is a leading insurance company.They are looking for an IT Support Specialist to take part in the company's development. 

Based in Brussels, the IS Support Specialist is a second level support role with the responsibility of providing technical support to customers and operational and administrative support for IT functions. 

Your main responsibilities will include:
 

• Providing world class customer service to their staff.
• Execute the effective and timely delivery of IT services.
• Interact effectively with all customer constituencies.
• Maintain the operational availability of all computer related equipment and IT resources including laptops, desktops, printers, servers, data communication equipment, network infrastructure, telephone equipment and audio-visual systems.
• Deploy computer and related equipment in a timely fashion to meet the day to day operational requirements.
• Responsible for setting up, installing, operating, testing and troubleshooting audio and visual equipment, including setting up equipment used to enhance live events, such as laptops, projectors, screens and microphones.
• Respond to conference room attendee technology requests and needs, and troubleshoots problems utilizing standard troubleshooting tools.
• Perform effectively as a second level technical resource to resolve customer problems and provide technical leadership to other local IT resources.
• Encourage and promote team work between local, regional, and Global Services IT resources.
• Promote and maintain the effective utilization of Firm provided software applications by internal customer constituencies.
• Participate as an active team member on IT projects to which assigned.

• Interact with external vendors.

   

Als Customer Service Medewerker vorm je de schakel tussen klanten, management, operations en veiligheid..Een greep uit jouw takenpakket:..Je verwerkt de orders en documenten binnen export;.

Als Customer Service Medewerker vorm je de schakel tussen klanten, management, operations en veiligheid..Een greep uit jouw takenpakket:..Je verwerkt de orders en documenten binnen export;.

Nauw samenwerken met het operations department voor back office.Leveren van volledige en juiste informatie voor orderafhandeling.Leads doorgeven aan het sales department. Hoe zullen jouw dagen als Customer service luchtvracht eruit zien?..

Onze klant is een internationale terminaloperator voor droge bulk, fruit & voeding, stukgoederen, vloeibare producten en containers.JobomschrijvingHeb jij een scherp oog voor logistieke processen en douaneprocedures?

Als Customs Operations Analyst analyseer je de volledige goederenstroom en coördineer je de douaneprocessen voor invoer, doorvoer en uitvoer.Jouw expertise zorgt ervoor dat alles soepel verloopt, van de tankparkanalyse tot de uiteindelijke douaneaangifte..

Monitor service performance, resolve escalated issues, and drive process improvements...Provide pre expedition briefings and ensure compliance with regulations..Collaborate with customs, local authorities, and logistics partners..

Draft proposals to optimize the customer experience and operational efficiency.Proactive customer communication: Act as the main point of contact for escalations.Proactively reach out to customers to keep them informed about incidents, progress, and potential structural improvements within the company.Collaboration with operational teams: Work closely with team leaders in our operational department.

Als Airfreight Customer Service Specialist ben je het eerste aanspreekpunt voor specifiek toegewezen klanten..Hieronder een greep uit het takenpakket als Customer Service Specialist:.Je geeft mogelijke leads door aan het sales departement..

Customer Service: Provide excellent customer service and strive for maximum customer satisfaction..Administrative Tasks: Handle various administrative tasks such as maintaining customer files and reports..

Invoice customers after delivery; monitor customer balance before delivery..

Invoice customers after delivery; monitor customer balance before delivery...Process Sales Orders into the ERP Systems (SAP) through our tool ESKER .

You will work within a small, dynamic team where self sufficiency and initiative are essential.Key Responsibilities Handle daily back office duties, including order processing, customer inquiries, and administrative tasks. Support and execute sales activities, including upselling and cross selling to customers.Act as the first point of contact for customers, ensuring professional and efficient communication Maintain accurate customer records and handle data entry. Collaborate with the broader team to achieve operational and sales goals.

Proactieve communicatie naar klanten over lopende zendingen;.Beantwoorden van prijsaanvragen en andere operationele vragen;..Accepteren en doorgeven van klantorders aan het operations team;.

The majority of your time will be spent serving customers through phone calls and chat, with additional responsibilities including handling ticketing requests, emails, and contributing to ongoing projects aimed at improving customer service operations .Key Responsibilities:Customer Interaction:.

JobomschrijvingAls Customer Service Specialist Air Freight sta je dagelijks in contact met klanten en het operations team.Je zorgt ervoor dat inkomende orders snel en correct verwerkt worden.

Report and follow up on missing shipments.External communication with service providers: airlines, handling agents,.

Ben jij een strategische leider met ervaring in douaneprocessen?Wij zoeken een Operational Customs Manager die meerdere douaneteams aanstuurt binnen diverse branches (logistiek, land, lucht & zee).

Deliver the best possible airport service experience to our valued customers..Key responsibilities:..Effectively manage flight disruptions and irregularities and support airport management as required..

Organize return shipments.Issue credits/debits to customers.Log/Report/Resolve customer complaints.Handle the price requests. .Receive and answer customer calls/queries related to customer orders.

Als Customer Service Specialist Air Freight sta je dagelijks in contact met klanten en het operations team.Je zorgt ervoor dat inkomende orders snel en correct verwerkt worden.

Robert Half is momenteel op zoek naar een Customer Service medewerker (M/V/X) voor een producent van chemische producten.

Onze klant is gelegen in Grobbendonk.

Jouw takenpakket als Customer Service medewerker (M/V/X):

• Je verwerkt inkomende bestellingen via mail, telefoon en online;
• Je maakt offertes op voor klanten en collega's;
• Je registreert nieuwe klanten in het systeem en zorgt ervoor dat alle klantinformatie correct wordt bijgehouden;
• Je werkt nauw samen met je collega's van sales, administratie en operations en biedt ondersteuning waar nodig.

Effective backlog management.Log/Report/Resolve customer complaints.Issue credits/debits to customers.Support finance in resolving payment disputes.

As a customer service representative, you will have the following responsibilities:

• Receive and answer customer calls/queries related to customer orders
• Receive and review customer orders
• Process Product orders via ERP system
• Coordinate shipment with logistics department
• Be a single point of customer contact related to customer orders
• Organize return shipments
• Issue credits/debits to customers
• Support finance in resolving payment disputes
• Effective backlog management
• Log/Report/Resolve customer complaints
• Handle the price requests