17 jobs voor customer relations agent gevonden

Answers inquiries made by travel agencies.Plans route and computes ticket cost, using schedules and computer..

Previous successful customer service experience is considered an advantage.Strong analytical, technical, problem solving and organizational skills.

Deliver Superior Customer Service in German:.Provide high quality customer service in German, both verbally and in writing; .

They must work efficiently and promptly, ensuring that attendance, quality, and customer service metrics are met..This role requires the availability to cover 24/7 (Monday to Sunday) shifts company car is provided.

In this position, as a Service desk agent, your role will be to provide 1st line IT support for client leader in the aviation sector.You will work closely with a multicultural team in solving various IT requests on hardware and software related issues.
The Technician will handle customer calls and emails, troubleshoot, document and resolve IT related issues on scope based on solutions found in the knowledge base.The Technician must work in a timely and efficient manner while ensuring attendance, quality and customer service metrics are met.

This role requires the availability to cover Mon – Fri 7am to 7pm shifts - company car is provided.

Key Responsibilities:
Provide 1st Level End-user support for client users including:

• Microsoft Office issues (error messages, formatting, improving performance, various settings)
• Windows troubleshooting (error messages, improving performance, tweaking system, changing appearance and settings)
• Specific corporate software (installation, error messages, tweaking)
• Networking (basic user-level support, checking of settings, tweaking PC settings for the network, checking internet connectivity)
• Analyzing support requests sent by the customer by calls, mail, in person and web submit
• Answer incoming calls and log all customer questions and issues accurately and efficiently into ticketing system
• Examining all problems, evaluating complexity, impact and priority.
• Giving required support, efficiently and effectively and in accordance with priority, impact and SLA's.
• Escalating problems according to procedures; to the client support groups or to the 2nd level
• Ensuring follow-up of all issues: documenting and fill in ticketing system appropriately
• Assist with defining and documenting knowledge base articles
• Assist with special project work as needed

In this position, as a Service desk agent, your role will be to provide 1st line IT support for client leader in the aviation sector.You will work closely with a multicultural team in solving various IT requests on hardware and software related issues.
The Technician will handle customer calls and emails, troubleshoot, document and resolve IT related issues on scope based on solutions found in the knowledge base.The Technician must work in a timely and efficient manner while ensuring attendance, quality and customer service metrics are met.

This role requires the availability to cover Mon – Fri 7am to 7pm shifts - company car is provided.

Key Responsibilities:
Provide 1st Level End-user support for client users including:

• Microsoft Office issues (error messages, formatting, improving performance, various settings)
• Windows troubleshooting (error messages, improving performance, tweaking system, changing appearance and settings)
• Specific corporate software (installation, error messages, tweaking)
• Networking (basic user-level support, checking of settings, tweaking PC settings for the network, checking internet connectivity)
• Analyzing support requests sent by the customer by calls, mail, in person and web submit
• Answer incoming calls and log all customer questions and issues accurately and efficiently into ticketing system
• Examining all problems, evaluating complexity, impact and priority.
• Giving required support, efficiently and effectively and in accordance with priority, impact and SLA's.
• Escalating problems according to procedures; to the client support groups or to the 2nd level
• Ensuring follow-up of all issues: documenting and fill in ticketing system appropriately
• Assist with defining and documenting knowledge base articles
• Assist with special project work as needed

Our ideal candidate will be responsible for providing outstanding service to our customers, resolving inquiries, and ensuring a positive customer experience:

• Acting as the Single Point of Contact for operational issues and incoming calls requiring escalation beyond the Service Desk team's capacity
• Monitoring Service Desk dashboards to ensure timely incident resolution according to business priorities and suggesting improvements or escalating when necessary
• Assisting in the preparation and implementation of the transition to a new ITSM Tool
• Documenting, updating, and completing all knowledge articles in the appropriate Self-Service Portal
• Ensuring internal readiness and transferring knowledge for new processes, including writing Standard Operating Procedures (SOPs)
• Preparing and implementing agreements with stakeholders such as Terms of Collaboration, Security plan, SLA, Service desk requirements etc.
• Overseeing service continuity improvements activities

.Stay abreast of industry regulations, standards, and best practices related to IT audit, risk management, and compliance.

- Ensure smooth and timely freight process flow.

- Ensure accurate and timely data entry into our operating system.

- Track and trace Air Import files as required.This can be either internally via exp.o or externally via airline websites or by telephone to

airline offices.

- Use Tree View on daily basis.

- Ensure timely delivery of freight to customers for Import shipments.

- Ensure documents are timely sent to customer or broker for customs purposes.

- Ensure accurate and timely client and vendors billing.

- Interact with our customers in arranging their international shipments, meeting customer service standards.

- Contribute to maintain strong relationships with vendors (airlines, trucking companies, and others).

- Meet compliance at all times to regulations.This includes internal policies and procedures such as Operational Process Standards (OPS)

- Understand department process flow, constantly looking for areas of improved efficiency.

- Ensure all customers standard operating procedures are followed and updated in the DLSOP.

- Overseas communications, timely responses to emails and requests (internal and external)

- Meets company standards of 52 hours training per year per employee.

- Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding

integrity and pride.

Bedrijfsprofiel:

Ensure timely and accurate movement of freight and information, while providing an exceptional customer service within the Air Export Department.

As an Internal Sales Advisor, you are the contact point for customers and prospects from the DACH region.Together with your colleagues, you ensure a further expansion of the customer portfolio in this region
You have both in- and outbound contacts with customers and prospects
You create offers and orders and follow these up actively: negotiating, arguing and promoting products
You register and deal with complaints and provide a good follow-up
You collaborate closely with the colleagues within your team
You offer commercial support to the representatives
You give guided tours to visiting customers
You identify needs of the prospects/customers and offer our products
You actively use promotions, actions, product of the week and help think about the elaboration of regional actions
You process replies from different departments within TVH and communicate these to the customer/prospect
You collect market info and pass this on to determine the positioning of the own products.

Diversity & Inclusion.Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality.

.Ensuring good communication flow between customer and Cargolux..Analysing the customer allocations and booking performance. .Booking freight shipments in the Cargolux system and coordinating with LUX Reservations.

.Familiarity with Microsoft Office applications (Office 365)..Creating, reviewing, and updating documentation, and drafting communications for our customers.. .

.JobomschrijvingOur ideal candidate will be responsible for providing outstanding service to our customers, resolving inquiries, and ensuring a positive customer experience:.

You will further grow as an expert in integration of API’s, (micro) services and cloud native solutioning.Gather requirements via client meetings and lead the solution design process jointly with customers, architect, and business analyst.

Intervening on the user's workstation in relay of the Service Desk .Undertake escalation for networking related matters from desktop engineers, perform troubleshooting and hardware field replacement works for users.

Function within ROM Team:

• Ensure that the tasks performed by the “Customer Services” comply with the regulations in force for both AML and CRS-FATCA, GDPR and other anti-fraud measures as well as internal procedures and policies;
• Perform periodic reviews (KYC) of clients based on their risk profiles;
• Actively participate in the duty of constant vigilance through the analysis of alerts detected by the systems or by the operational departments, draw up detailed and documented reports to be forwarded on the second line;
• Analyze and prepare reports for atypical transactions and, if necessary, forward the results of second-line analyses;
• Analyze PEP profiles, potentially sanctioned clients, etc.
• Respond to requests from local authorities (police, financial prosecutor);
• Actively participate in any project related to regulatory issues;
• Support the development of procedures and make the necessary adjustments to comply with new laws and regulations;
• Take part in the detection of CRS/FATCA indices, the monitoring of the procedure until the preparation of annual regulatory declarations;
• Update and maintain professional knowledge and technical skills in the AML field, CRS & FATCA, GDPR and any other anti-fraud measures in order to maximize their own professional knowledge and apply it optimally within the organization.

The members of the ROM department are part of a team.Each member assists in its function the ROM Manager in reviewing relevant open topic with compliance and other operating departments, of processes and controls, and ensures timely, effective, correct and full regulatory implementation.