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As an Export Agent, you will manage the logistics and documentation required for international shipments, ensuring compliance with all regulations and delivering exceptional service to clients.The position operates on a rotating schedule, providing flexibility and ensuring coverage during operational hours from 7:00 AM to 8:30 PM.

Client Details

Our client is an international company active in the pharmaceutical sector.

Description

As an Export Agent, you will manage the logistics and documentation required for international shipments, ensuring compliance with all regulations and delivering exceptional service to clients.The position operates on a rotating schedule, providing flexibility and ensuring coverage during operational hours from 7:00 AM to 8:30 PM.

Tasks:

• Documentation Management: Prepare and review export documentation, including bills of lading, invoices, and certificates of origin, ensuring compliance with international trade laws and company policies
• Shipment Coordination: Arrange and monitor the transportation of goods with freight forwarders and carriers, ensuring timely delivery.
• Customs Compliance: Ensure all shipments meet customs regulations by providing accurate and complete documentation.
• Client Communication: Serve as the main point of contact for clients regarding shipping schedules, tracking updates, and issue resolution.
• Problem Solving: Address and resolve logistical issues, delays, or discrepancies in a proactive and efficient manner.
• Database Maintenance: Maintain accurate records of all export transactions, including shipment details and customer correspondence.
• Collaboration: Work closely with internal teams, including sales and warehouse staff, to ensure seamless operations.

• Manage and optimize the Credit department
• Limit bad debt losses, maximize cash collection and reduce customer ageing
• Manage the customer credit risk, credit limits and re-negotiate payment terms as required
• Key member of the Credit Committee
• Provide appropriate key indicators and reports for the Credit Committee and management
• Develop an approach to credit risk assessment appropriate to the local environment
• Support management in developing the business strategy and meeting the company goals and objectives
• Ensure compliance with the Group policies and procedures
• Ensure compliance with the relevant local accounting, tax and corporate laws
• Manage third party relations as required (customers, collection agents, lawyers, credit rating agencies)
• Optimize the communication, collaboration and flow of information with other departments
• Is a Key SAP user and proposes system developments required to improve the work processes
• Management of the Credit department team, task allocation, time and absence management
• Coaching and development of each team member's competences in order to optimize their evolution in their function/ career
• Recruitment and selection (in collaboration with Recruitment Department)

• Credit Management
  • Credit assessment of customer: ad hoc and yearly review
  • Set criteria for order blocking
  • Negotiation with sales about (un)blocking customers
  • Monitor and control customer portfolio risk
• Collections Management
  • Support and supervise the collector's team
  • Approve follow-up by collections agency
  • Maintain relationship with collections agency
• Reporting
  • Monthly reporting to local and Group Management
  • Ad hoc reporting to senior management
• Accounting
  • Supervision of cash application process
  • Calculation and supervision of bad debt provisions
  • Supervision of AR accounting related topics

• Appropriate Finance diploma
• Experience in Credit Management.
• Sound knowledge of local legislation relating to credit management
• Strong analytical and problem solving skills
• Strong negotiating skills
• Communication, organizational and listening skills
• Ability to have a high level view and also focus on detail
• Availability, thoroughness and honesty.
• Ambitious, motivated and enthusiastic with a genuine desire to excel in a Finance environment
• Displays the four Lyreco values of Passion, Respect, Excellence and Professionalism
• Good operational level of English
• PC literate Excel/Word/ Power.Point /Outlook.SAP knowledge is a plus.

• A dynamic work environment
• Remuneration in line with the market
• Extra-legal benefits such as meal vouchers, pension and hospitalisation insurance
• A broad training package to further develop you as a member of the Lyreco family
• 20 holidays with the possibility to accumulate 6 extra-legal holidays
• An easily accessible office

#LI-AV1 #BE1

To provide an enhanced level of customer services and operational support.Customer Services agent will deal with shipment specific and other service-related issues.

Squareflow is a growing company founded in 2020 by entrepreneurs (just like you).We embrace technology to create business value with Odoo as an enabler.We believe that any business can be digital first.

To strengthen our team, we are looking for a project leader (a consultant with a first experience in Odoo or similar ERP).As a Odoo Project Leader, you'll be in regular contact with clients and will build a thorough understanding of their specific needs in terms of business/IT alignment.

As an Odoo Project Leader, your specific tasks and responsibilities may include:

• Understand in depth the customer's needs and activities in order to advise them on the most optimal solution
• Drive and challenge business requirements gathering sessions
• Act as a liaison agent between business and development team to transform new requirements into Odoo working features
• Implement the client's needs in the Odoo solution before configuring it
• Create and document the testing strategy (following industry best practices) and coordinate the test execution
• Create training material and documentation for Odoo users and train new end-users (train the trainer approach) on Odoo and related applications
• Accompany and train end users to the new tool
• Develop and maintain processes to continuously monitor data quality
• Deliver informative, well-organized demos to business teams
• Lead a team of consultants
• Support project management in all its dimensions : scope, budget, time
• Contribute to the daily development of Squareflow