293 jobs voor customer relations manager gevonden

Daily communication with customers, sales managers, logistics, mill production planning and supply chain coordination teams about order related matters..Receiving, processing and confirming orders..

As a Customer Service Specialist you provide exceptional support and assistance to customers..You're responsible for the daily communication with the customers, sales managers, logistics, mill production planning and supply chain coordination teams.

We are a leading provider of renewable solutions in packaging, biomaterials and wooden constructions on global markets.Our aim is to replace fossil based materials by innovating and developing new products and services based on wood and other renewable materials.

We are looking for a new colleague Customer Service Specialist in Ghent.

As a Customer Service Specialist you provide exceptional support and assistance to customers, addressing their inquiries, resolving issues, and ensuring a positive customer experience.You are
responsible for effectively communicating with customers, maintaining product knowledge, and delivering timely and accurate information or solutions to meet customer needs.

Main Responsibilities and tasks:

* Daily communication with customers, sales managers, logistics, mill production planning
and supply chain coordination teams about order related matters
* Receiving, processing and confirming orders
* Planning customer deliveries and follow-up of stocks, proactive offering of available stock
materials to customers
* Monitoring customer sales plan, quota, orderbook and acting when needed
* Pipeline order management
* Reporting on demand for customer related information
* Being first-line support for sustainability related topics
* Participating in the development work related to own responsibility area
* Support in knowledge sharing among the different customer service teams

. Daily communication with customers, sales managers, logistics, mill production planning.

- Als team zorgen wij ervoor dat er steeds voldoende shopping tools (bijvoorbeeld: winkelkarretjes, gele zakken, potloodjes, …) beschikbaar zijn voor de klanten, zowel in de winkel als op de parking.
- Je verzorgt de shopping tools en zorgt dat ze steeds in goede en veilige staat zijn.
- Je beantwoordt algemene vragen van klanten en staat hen bij wanneer ze hulp nodig hebben.
- Je houdt een oog op de staat van de parking en de winkel (vb.schade of vuil melden).

Als Medewerker Karren maak je deel uit van het Customer Relations Team, waardoor je de kans krijgt om binnen je team andere taken voor je rekening te nemen.Je rapporteert in deze functie aan de Teamleader Customer Relations.

Als Coördinator Customer Relations houdt in dat je winkeltools & Smaland-medewerkers inroostert, de business area manager helpt met manieren om de communicatie in de winkel te verbeteren, digitale winkeltools & tevreden klantenscores ontwikkelt en FIXA-opdrachten uitvoert.

Vivaldis Office zoekt Administratieve bediende- orderbeheer, customer relations.

Klantencontact mag je niet afschrikken.

 

Waar moet je zijn?

• Regio Kasterlee
• Specialisatie: medisch
• Belangrijk: Voltijds werken 39u/week

Wat moet je doen?

• Als spilfiguur EN aanspreekpunt van de klant ben je het eerste aanspreekpunt mbt orders/bestellingen/administratieve of technische vragen
• Algemene administratie: registratie orders/opdrachten/bestellingen + verwerking in digitaal systeem, data input, administratieve afhandeling dossiers mbt brug- kroonwerk, tandtechnieken of prothesen, opvolging orders door de collega's in het labo tot levering, facturatie, routeplanning,
• Klantenservice waarborgen, meedenken aan verbeteringen
• Rechterhand teamleader administratie & Customer Relations Manager

Keeping records of customer interactions, transactions, comments, and complaints..Processing orders, forms, applications, and requests.. Developing a rapport with customers, demonstrating a polite and professional approach..

As a Customer Service Specialist you provide exceptional support and assistance to customers..You're responsible for the daily communication with the customers, sales managers, logistics, mill production planning and supply chain coordination teams.

En dit binnen een klantgericht, warm team?Dan is deze job als Customer Relations Officer (B2B) in Geel absoluut iets voor jou!.

Log/Report/Resolve customer complaints.Handle the price requests.Organize return shipments.Issue credits/debits to customers. Coordinate shipment with logistics department.Be a single point of customer contact related to customer orders.

Als Customer Relations Officer ben je verantwoordelijk voor een goede communicatie tussen reeds bestaande klanten maar ook hun werknemers.Dit doe je voornamelijk door:

• Je beheert de volledige vloot van verschillende klanten, van inschrijving tot inlevering.
• Je staat voortdurend in contact met zowel de bestuurders, HR-afdelingen als leveranciers.Je lost hun vragen zo goed als mogelijk op, dit zal voornamelijk telefonisch gebeuren.
• Je zorgt ervoor dat andere afdelingen op de hoogte zijn van problemen en je denkt mee na hoe je deze problemen in de toekomst kunt vermijden.
• Een nauwkeurige vastlegging van activiteiten komen in het systeem komt er ook bij kijken.

Expand the sales network by working with distributors and visiting key customers..Promote products, support cross sales, and share best practices with customers..

As a customer service representative, you will have the following responsibilities:

• Receive and answer customer calls/queries related to customer orders
• Receive and review customer orders
• Process Product orders via ERP system
• Coordinate shipment with logistics department
• Be a single point of customer contact related to customer orders
• Organize return shipments
• Issue credits/debits to customers
• Support finance in resolving payment disputes
• Effective backlog management
• Log/Report/Resolve customer complaints
• Handle the price requests

Responsabilities

• Manage and optimize the Credit department
• Limit bad debt losses, maximize cash collection and reduce customer ageing
• Manage the customer credit risk, credit limits and re-negotiate payment terms as required
• Key member of the Credit Committee
• Provide appropriate key indicators and reports for the Credit Committee and management
• Develop an approach to credit risk assessment appropriate to the local environment
• Support management in developing the business strategy and meeting the company goals and objectives
• Ensure compliance with the Group policies and procedures
• Ensure compliance with the relevant local accounting, tax and corporate laws
• Manage third party relations as required (customers, collection agents, lawyers, credit rating agencies)
• Optimize the communication, collaboration and flow of information with other departments
• Is a Key SAP user and proposes system developments required to improve the work processes
• Management of the Credit department team, task allocation, time and absence management
• Coaching and development of each team member's competences in order to optimize their evolution in their function/ career
• Recruitment and selection (in collaboration with Recruitment Department)

Tasks

• Credit Management
  • Credit assessment of customer: ad hoc and yearly review
  • Set criteria for order blocking
  • Negotiation with sales about (un)blocking customers
  • Monitor and control customer portfolio risk
• Collections Management
  • Support and supervise the collector's team
  • Approve follow-up by collections agency
  • Maintain relationship with collections agency
• Reporting
  • Monthly reporting to local and Group Management
  • Ad hoc reporting to senior management
• Accounting
  • Supervision of cash application process
  • Calculation and supervision of bad debt provisions
  • Supervision of AR accounting related topics

Skills

• Appropriate Finance diploma
• Experience in Credit Management.
• Sound knowledge of local legislation relating to credit management
• Strong analytical and problem solving skills
• Strong negotiating skills
• Communication, organizational and listening skills
• Ability to have a high level view and also focus on detail
• Availability, thoroughness and honesty.
• Ambitious, motivated and enthusiastic with a genuine desire to excel in a Finance environment
• Displays the four Lyreco values of Passion, Respect, Excellence and Professionalism
• Good operational level of English
• PC literate Excel/Word/ Power.Point /Outlook.SAP knowledge is a plus.

What do we offer?

• A dynamic work environment
• Remuneration in line with the market
• Extra-legal benefits such as meal vouchers, pension and hospitalisation insurance
• A broad training package to further develop you as a member of the Lyreco family
• 20 holidays with the possibility to accumulate 6 extra-legal holidays
• An easily accessible office

#LI-AV1 #BE1

Effective backlog management.Log/Report/Resolve customer complaints.Issue credits/debits to customers.Support finance in resolving payment disputes. Process Product orders via ERP system.Coordinate shipment with logistics department.

We are looking for a Supply Chain Planner with international experience for our HQ in Brussels.You will be part of the European Supply Chain team.

Client Details

International company with strong values, sustainability and innovation.Head quarters are in Brussels, with affiliates and sales offices in 9 European countries, in China & in Canada.

Description

The key responsibilities :

• Manage regional product portfolio in accordance with stakeholders
• Instruct & manage transport
• Plan & manage value added logistics
• Ensure timely delivery to customer
• Maintain good relations with external service providers (3PL, operations, trucking, customs,…)
• Process Supply Chain data in the ERP and communicate within the company
• Deal with customs clearance matters & documentation
• Assist in logistic related complaints handling
• Communicate & analyze risks with the team leaders
• Assist in Supply chain meetings, exchange of information & bring up ideas for improvement
• Check availability and price with PM/SM
• The planner is the supply chain liaison between Product Management, Customer Service, Suppliers, Logistics and the various production sites.

Driving customer satisfaction and foster a culture of 'World Class Customer Service;
Meeting and/or exceeding the customers' required service levels;
Maximising revenues, and sales volumes with current customer base;
Coordinating a smooth team-to-team relationship between the CS Team, KAMs and product delivery teams;
Managing correct communication and division of tasks between the Customer Service department and Sales department in relation to account management and sales activities ;
Scheduling, coordinating, delegating and reviewing daily work of the customer service team in terms of maintaining and developing customer relationships;
Holding weekly work meetings with all employees of the Customer service teams under your responsibility;
Be aware of, and act in accordance with, all P&O Ferrymasters policies;
Bring to the attention of your manager any matter that could be detrimental to the wellbeing of the Company;
Carry out any other duties which may reasonably be required by your manager;

.The tasks of the Internal Contract Governance Officer are very broad, and cover Governance, Operational, Methodological and People aspects..

Software development and maintenance..Design and implementation software architectures..Participate in technical testing..Adapt the IT solution to the customer's needs..

Run customer technical support activities: advice on product solutions, technical trainings, chemical and physical analysis on papers or on glues in laboratory..Assist our technical sales team in customers trials related to referencing trials or application issues..

Icometrix acts throughout the healthcare system from providers, payers and pharmaceutical industry, as our AI solutions support improved personalised medicine of neurological disorders.As such, icometrix’ studies team entails both icometrix’ specific evidence studies as well as services for strategic pharmaceutical partnerships and trials.  As scientific project manager, you will manage such studies, engage with key stakeholders and focus on generating impactful scientific evidence.

What will you do ?

• Coordinate clinical studies and trials towards generating optimal clinical and health economic evidence of the icometrix portfolio

• Boost our neuro-imaging services to support optimal engagement of radiologists, neurologists, or other physicians aligned with the evidence strategy of icometrix

• Take a pro-active lead in the evidence dissemination plan (including scientific writing)

• Manage milestones, deliverables, timelines, budget, and quality to allow optimal implementation of our imaging services and e.PRO services.

• Monitor progress, report and present study status, timelines, budget and quality of your deliverables to the Project Team, Management and Customer. 

• Lead study-specific decision-making, develop improvements for increasing study efficiencies and co-ordinate issue detection and resolution

• Coordination of external partners (sites, additional vendors, both sponsor related as icometrix related)

• GCP complaint delivery and assure optimal coordination and communication for optimal implementations

• Prepare and support potential audits and inspections

• Have a critical view on the study results and Reporting proactively to the Team Manager on critical study-related issues

• Monitor closely project related elements linked to data management, Risk assessment and execution, contribution for submission ethics committees

• Participate in the development and coaching of less experienced staff

Met onze sorteerinstallatie in Evergem onze bijdrage te leveren aan meer duurzaamheid door het sorteren van plastics, metaal en drankkartons (PMD materiaal).JobomschrijvingAls Customer Relations Officer (m/v/x) maak je deel uit van het Back Office Team binnen onze National Sales afdeling.Je biedt administratieve en klantgerichte ondersteuning aan het verkoopteam en fungeert als belangrijke schakel tussen de sales managers, onze onderaannemers en klanten.

Your challenge.· You offer support in converting prospects into active users (onboarding new customers)..

.New Relations: You manage incoming organic sales leads.

Managing contract related matters within specified deadlines..Working Monday through Friday, with flexibility to work on Saturdays during busy periods.

Collaborate with the customer service team to ensure high levels of customer satisfaction... About Nivoda.Nivoda is an extremely fast growing B2B marketplace revolutionizing the way the global diamond industry operates.

Project Manager is a pivotal position entails overseeing several projects (customer experience, service delivery managers, internal communication,.) within our organization.Reporting to the Senior Vice President Operations & Services, you will play a critical role in ensuring the seamless delivery of services, maintaining excellent customer satisfaction, and driving operational excellence across our service portfolio..

Provide pre expedition briefings and ensure compliance with regulations..Collaborate with customs, local authorities, and logistics partners...Develop and implement customer service strategies to enhance client satisfaction..