115 jobs voor customer satisfaction manager gevonden

Customer Service: Provide excellent customer service and strive for maximum customer satisfaction..Administrative Tasks: Handle various administrative tasks such as maintaining customer files and reports..

Project Manager is a pivotal position entails overseeing several projects (customer experience, service delivery managers, internal communication,.) within our organization.Reporting to the Senior Vice President Operations & Services, you will play a critical role in ensuring the seamless delivery of services, maintaining excellent customer satisfaction, and driving operational excellence across our service portfolio..

You ensure smooth processing of orders, keep customers informed of order status and coordinate closely with logistics partners to ensure timely deliveries..Customer Service: Provide excellent customer service to our B2B customers..

Event Management: Plan and execute exclusive events and experiences, both online and offline, designed for VIP players..Cross Functional Collaboration: Work closely with the marketing, product, and customer support teams to continuously improve VIP offerings and player satisfaction..

Het bedrijf leunt op een goede service, een innovatieve instelling en bovenal kwalitatief hoogstaande machines.Ter uitbreiding van de Belgische organisatie, gevestigd in Leuven, zoeken wij enthousiaste kandidaten (m/v) voor de functie van: Goal: Manage the European Parts Center (EPC) to ensure high customer satisfaction whilst optimizing profit and loss.Responsibilities (to assist): Efficiently manage the organisation to meet defined KPI targets. Enable the Order Administration, Purchasing and Warehousing teams, to work efficiently and meet their deadlines and targets.Strive to deliver the highest standard in customer satisfaction, to external but also internal customers. Ensure that customer parts orders from all over Europe and beyond, can be fulfilled, processed, and delivered according to set targets.Optimize P&L by managing stock value, forecasting, cost control, efficiency enhancement, exploring opportunities, organisational improvements, people management and more. Maintain a good working relationship with other departments, offices, dealers, and partners.Support the company Parts organisations in other countries and collaborate with Part Centres across the world. Responsibility to ensure that export control rules and regulations are followed.Own a deep understanding of the part system, warehouse system and any other system or tools.

Provide accurate and efficient support for banking transactions, account information, and product offerings..Troubleshoot and resolve issues, ensuring client satisfaction and adhering to banking regulations..

With an international character, they continuously invest in improving their products and services.DescriptionYou will be responsible for:Order Processing: Managing the entire order process, from order to cash.You ensure smooth processing of orders, keep customers informed of order status and coordinate closely with logistics partners to ensure timely deliveries.Customer Service: Provide excellent customer service to our B2B customers.Technical Support: Collaborate with the technical team to resolve customer queries related to our technological medical products.

Driving customer satisfaction and foster a culture of 'World Class Customer Service;
Meeting and/or exceeding the customers' required service levels;
Maximising revenues, and sales volumes with current customer base;
Coordinating a smooth team-to-team relationship between the CS Team, KAMs and product delivery teams;
Managing correct communication and division of tasks between the Customer Service department and Sales department in relation to account management and sales activities ;
Scheduling, coordinating, delegating and reviewing daily work of the customer service team in terms of maintaining and developing customer relationships;
Holding weekly work meetings with all employees of the Customer service teams under your responsibility;
Be aware of, and act in accordance with, all P&O Ferrymasters policies;
Bring to the attention of your manager any matter that could be detrimental to the wellbeing of the Company;
Carry out any other duties which may reasonably be required by your manager;

Provide information regarding delivery (shipping, returns,…).After sales via ticketing service:.Support of customer journey online:.Offer basic technical support (login, user journey problems,.).

Our client is a leading international logistics provider, renowned for delivering high quality transport solutions across Europe.With a robust network connecting over 40 European countries, they specialize in offering innovative and reliable services 24/7 to meet their clients' needs.

As a Sales Administrator, you assist the sales team to ensure customer satisfaction.You are the primary contact for logistical inquiries and keep customers informed about the status of their orders.

Client Details

Our client is an internationally renowned company in the logistics and manufacturing sector.

Description

Your daily tasks include:

• Recording orders received from sales representatives and forwarding them to production.
• Organizing the transport of products from our factories in Europe to construction sites.
• Tracking orders and informing customers of delivery dates.
• Handling invoicing after delivery.
• Managing the phone switchboard and directing calls based on requests.
• Working in an ERP environment (M3) and managing stress effectively.
• Collaborating within a team of 2 to 3 people, optimizing task distribution.
• Learning quickly to achieve full autonomy in your tasks.

Your responsibilities include:

• Being the primary interface between the client and our factories in Europe.Proficiency in French, Dutch, and English is required.
• Managing customer orders in the ERP (M3).
• Creating orders, sending confirmations, and handling customer invoicing.
• Organizing transportation.
• Managing delivery timelines and communicating with customers.
• Handling the telephone switchboard.

.Develop and implement customer service strategies to enhance client satisfaction...Customer Service & Administration:.

.Communication Skills: Demonstrating strong communication skills to convey information clearly, empathise with customer concerns, and ensure a positive customer experience..

Join Expertum as our newest Service Delivery Manager.The JobAs Service Delivery manager you will, together with your colleagues, be responsible for the delivery of different services and solutions to the customer.You will be the link between the different teams (technical and functional consultants, development, infrastructure, sales, etc) and the customer to make sure that their needs are being met.

As Inside Sales Representative, you accurately manage customer's orders via the business ERP system and in a timely manner; keep logistics and sales teams continuously updated on the status of the orders.You're fully involved with warehouse management team to coordinate and secure supply of orders.

• Single point of contact between the supplier and our African subsidiaries / customers ;
• Responsible for the entire customer/subsidiaries order process from A-Z in the different ERP systems ;
• First point of contact for the subsidiaries in Africa in terms of trade compliance issues, order processing, pricing and claims ;
• First point of contact for the suppliers in terms of backorders, discrepancies, lead-times, pricing, etc ;
• Full ownership of your files by instructing the shipping department , warehouse and suppliers ;
• Weekly meetings with the African customer / subsidiaries , sales, shipping department, management and suppliers ;
• Conduct data management activities using the ERP.

Assist customers with inquiries, orders, and any product related issues..Ensure customer satisfaction by addressing concerns promptly and professionally..

Collaborate with internal teams to ensure customer satisfaction and ongoing business success.

Ensuring Customer Satisfaction:..Define and confirm customer specifications, in close collaboration with the Marketing, Finance, and Supply Chain departments, to ensure sales conditions and customer satisfaction.. .Sales Forecasting:.

Work closely with the dealer network and major fleet customers.Act as a consultant, guiding customers through the benefits, functionalities and ROI.

Proactively manage customer contracts, including monitoring compliance and customer satisfaction Identify opportunities to further improve customer relationships and contractual agreements..User Support.

Acquire key furniture retailers and initiate strategic sales partnerships.Represent the interests of your markets within the company.

After Sales Support Awareness: Understands the importance of after sales service and support, ensuring customers feel confident in their investment sales representatives..Your Responsibilities.

Nous recherchons un(e) Customer Success Officer pour rejoindre notre équipe en Belgique.En tant que Customer Success Officer, vous serez un acteur clé dans la satisfaction et la fidélisation de nos clients.

This role will work closely with Helpdesk, Planning, Account Managers and Supply Chain.Proactive and Reactive Customer Contact.Taking and processing orders from customers, as well as proactively calling customers. Printer Sales and Demo Printer Orders.

This role will work closely with Helpdesk, Planning, Account Managers and Supply Chain.Proactive and Reactive Customer Contact.Taking and processing orders from customers, as well as proactively calling customers. Printer Sales and Demo Printer Orders.

Support Customer Order Management departmental goals and initiatives to become a more proactive customer support organization..Participate in/lead process improvement projects..

Jouw verantwoordelijkheden als Customer Support Medewerker:..

Jouw verantwoordelijkheden als Customer Support Medewerker:..