154 jobs voor customer satisfaction manager gevonden

Oversee after sales service operations to ensure high quality performance and customer satisfaction.Manage the after sales budget by monitoring hours, profitability, productivity, and customer satisfaction..

In this role, you will play a crucial part in ensuring smooth logistics operations and providing outstanding support to our customers.As the primary point of contact, you will help manage daily logistics tasks, troubleshoot issues in SAP, and ensure customer satisfaction through efficient and accurate problem resolution.Tasks: Customer Support: Handle customer inquiries, ensuring timely and accurate responses to maintain high satisfaction.Order Management: Process orders, coordinate shipments, and track deliveries to ensure timely fulfillment.Problem Solving in SAP: Identify and resolve logistical issues in SAP, ensuring all information is updated and accurate.Inventory Management: Assist in tracking stock levels and coordinating with warehouse teams to manage inventory effectively.Documentation: Prepare and manage logistics documentation, including shipping documents and invoices.Process Improvement: Collaborate with team members to optimize logistics processes and suggest improvements for efficiency.

With an international character, they continuously invest in improving their products and services.DescriptionOrder Processing: Managing the complete order process, from receipt to delivery.You ensure smooth processing of orders, keep customers informed about order status, and closely coordinate with logistics partners to guarantee timely deliveries.Customer Service: Providing excellent customer service to our B2B clients.Technical Support: Collaborating with the technical team to resolve customer inquiries related to our technological medical products.

Market Analysis: Monitor developments .Customer Service: Provide excellent customer service and strive for maximum customer satisfaction..

Market Analysis: Monitor developments in the Polish market and share this information with the team..Customer Service: Provide excellent customer service and strive for maximum customer satisfaction..

.Customer Support: Handle customer inquiries, ensuring timely and accurate responses to maintain high satisfaction..

JobomschrijvingOrder Processing: Managing the complete order process, from receipt to delivery.You ensure smooth processing of orders, keep customers informed about order status, and closely coordinate with logistics partners to guarantee timely deliveries.Customer Service: Providing excellent customer service to our B2B clients.Technical Support: Collaborating with the technical team to resolve customer inquiries related to our technological medical products.

As a Customer Service Advisor in the team, you will be essential in strengthening the connection between the company and the German-speaking clients.Here's what your role will involve:
* Providing Exceptional Support: Using your fluent German language skills, along with proficiency in French, Dutch, or English, you will address customer inquiries with professionalism and clarity.
* Resolving Customer Issues: You'll handle a wide range of questions and concerns, efficiently resolving issues to enhance the customer experience.
* Ensuring Customer Satisfaction: By delivering high-quality assistance and support, you will contribute to the goal of achieving complete customer satisfaction.

Your role will be pivotal in making sure the clients feel heard, valued, and satisfied with the services.
* Handling inquiries and concerns through phone, email, or chat.
* Act as the main point of contact for our customers.
* Leverage your language skills to ensure clear and efficient communication,
* resolving customer issues promptly.
* Foster strong customer relationships by providing outstanding service and personalized support.
* Work collaboratively with team members to exchange insights and implement best practices.

Identify opportunities for improving service processes and provide feedback to enhance client satisfaction...

Collaborate with cross functional teams, including Sales, Logistics, and Finance, to ensure seamless order fulfilment..Resolve order related issues and discrepancies, maintaining a proactive approach to customer satisfaction..

Manage and process customer orders for pharmaceutical products..

The role focuses on managing customer orders and delivering exceptional service.Key responsibilities include collaborating with Sales, Logistics, and Finance for efficient order fulfilment, resolving issues, and maintaining accurate records.Proactive communication with customers about order status and delays is essential, along with assisting in process improvements.

Client Details

Our client is one of the world's largest companies in the Fast-Moving Consumer Goods sector in Brussels.

Description

• Manage and process customer orders.
• Provide exceptional customer service to clients, ensuring their inquiries and concerns are addressed promptly and accurately.
• Collaborate with cross-functional teams, including Sales, Logistics, and Finance, to ensure seamless order fulfilment.
• Resolve order-related issues and discrepancies, maintaining a proactive approach to customer satisfaction.
• Maintain accurate and up-to-date records of customer interactions and transactions.
• Communicate proactively with customers to provide order status updates and address any potential delays.
• Assist in developing and implementing process improvements to enhance overall efficiency in order management.

The text highlights customer service roles such as addressing inquiries, resolving issues, and providing product assistance.It emphasises strong communication, teamwork, and maintaining records.

Client Details

Our client is one of the world's largest companies in the pharmaceutical sector in Brussels.

Description

• Manage and process customer orders for pharmaceutical products.
• Provide exceptional customer service to clients, ensuring their inquiries and concerns are addressed promptly and accurately.
• Collaborate with cross-functional teams, including Sales, Logistics, and Finance, to ensure seamless order fulfilment.
• Resolve order-related issues and discrepancies, maintaining a proactive approach to customer satisfaction.
• Maintain accurate and up-to-date records of customer interactions and transactions.
• Communicate proactively with customers to provide order status updates and address any potential delays.
• Assist in developing and implementing process improvements to enhance overall efficiency in order management.

.Work closely with cross functional teams to ensure seamless project delivery and customer satisfaction..

Manage escalations for complaints and disputes, and handle and resolve issues to ensure maximum customer satisfaction.Help achieve business and commercial objectives by achieving customer service targets, supporting the improvement agenda (internal process and external customer) and developing collaborative relationships cross functionally and with customers.

Documentation & Presentations: Create detailed product documentation and presentations to support clientinteracties..Customer Satisfaction: Ensure a high level of customer satisfaction, focusing on building long term partnerships..

Provide top notch customer service by effectively managing customer inquiries and complaints..Coordinate with team members to ensure smooth operations and optimal performance..

As a Sales Administrator, you assist the sales team to ensure customer satisfaction.You are the primary contact for logistical inquiries and keep customers informed about the status of their orders.

Client Details

Our client is an internationally renowned company in the logistics and manufacturing sector.

Description

Your daily tasks include:

• Recording orders received from sales representatives and forwarding them to production.
• Organizing the transport of products from our factories in Europe to construction sites.
• Tracking orders and informing customers of delivery dates.
• Handling invoicing after delivery.
• Managing the phone switchboard and directing calls based on requests.
• Working in an ERP environment (M3) and managing stress effectively.
• Collaborating within a team of 2 to 3 people, optimizing task distribution.
• Learning quickly to achieve full autonomy in your tasks.

Your responsibilities include:

• Being the primary interface between the client and our factories in Europe.Proficiency in French, Dutch, and English is required.
• Managing customer orders in the ERP (M3).
• Creating orders, sending confirmations, and handling customer invoicing.
• Organizing transportation.
• Managing delivery timelines and communicating with customers.
• Handling the telephone switchboard.

Our client is one of the world's largest companies specialising in the manufacture and distribution of medical devices.

Jobomschrijving

• Addressing Customer Inquiries: Responding to customer queries, concerns, and requests through various communication channels, such as phone, email, or chat.

• Problem Resolution: Effectively resolving customer issues by providing solutions, troubleshooting problems, and ensuring a positive resolution.

• Customer Assistance: Offering guidance, product knowledge, and assistance to customers to enhance their understanding and use of the company's products or services.

• Maintaining Customer Records: Recording and maintaining accurate customer information, interactions, and transactions in the company's database or customer relationship management (CRM) system.

• Communication Skills: Demonstrating strong communication skills to convey information clearly, empathise with customer concerns, and ensure a positive customer experience.

• Team Collaboration: Collaborating with other team members and departments to address complex customer issues and improve overall customer satisfaction.

• Continuous Improvement: Providing feedback on customer trends and issues to contribute to the continuous improvement of products, services, and customer service processes.

.Providing professional support and service to our customers and Sales Managers..Gradually taking on the role of Internal Sales where you independently manage a customer portfolio and manage/assign new leads..

Managing claims and return processes.You will prepare reports for the finance, sales, and management teams.Responsible for the customer master data management .Contribute to continuous improvement initiatives .

.Team Collaboration: Collaborating with other team members and departments to address complex customer issues and improve overall customer satisfaction..

.Team Collaboration: Collaborating with other team members and departments to address complex customer issues and improve overall customer satisfaction..

We are seeking a dedicated Support Coordinator for our Customer Service Department who can handle a fast-paced environment while ensuring excellent service and support to our clients.

Client Details

This organisation is a leading player in the FMCG sector, employing over 5000 people globally.They are well-established, operating in over 50 countries, and have a significant presence in Brussels where this role is based.They are renowned for their commitment to quality and excellence in customer service.

Description

• Provide top-notch customer service by effectively managing customer inquiries and complaints.
• Coordinate with team members to ensure smooth operations and optimal performance.
• Track and report on customer interactions to identify areas for improvement.
• Maintain a high level of product knowledge to provide accurate information to customers.
• Manage customer accounts efficiently, ensuring that all information is accurate and up to date.
• Work closely with other departments to resolve customer issues promptly.
• Participate in team meetings to discuss strategies for enhancing customer satisfaction.
• Adhere to company policies and procedures while performing daily tasks.

Managing claims and return processes.You will prepare reports for the finance, sales, and management teams.Responsible for the customer master data management .Contribute to continuous improvement initiatives .

Ensure prompt answers to customers‘ requests and inquiries in 48 hours, 4.Identify and assess customers' needs to achieve satisfaction; search customer feedback and implement customer suggestions when possible/required 5.

Collaborate with internal teams to ensure customer satisfaction and ongoing business success.

.You collaborate with account managers to manage your portfolio of key accounts (client meetings, onboarding, incident management, client requests)..