140 jobs voor customer satisfaction manager gevonden

Collaborate with Sales, Finance, Marketing, Legal, and R&D to ensure seamless delivery of high quality solutions....Develop and Manage relationship with our key services partners to Maximize customer satisfaction and profitability.

Market Analysis: Monitor developments .Customer Service: Provide excellent customer service and strive for maximum customer satisfaction..

Market Analysis: Monitor developments in the Polish market and share this information with the team..Customer Service: Provide excellent customer service and strive for maximum customer satisfaction..

JobomschrijvingOrder Processing: Managing the complete order process, from receipt to delivery.You ensure smooth processing of orders, keep customers informed about order status, and closely coordinate with logistics partners to guarantee timely deliveries.Customer Service: Providing excellent customer service to our B2B clients.Technical Support: Collaborating with the technical team to resolve customer inquiries related to our technological medical products.

You ensure smooth processing of orders, keep customers informed of order status and coordinate closely with logistics partners to ensure timely deliveries..Customer Service: Provide excellent customer service to our B2B customers..

Event Management: Plan and execute exclusive events and experiences, both online and offline, designed for VIP players..Cross Functional Collaboration: Work closely with the marketing, product, and customer support teams to continuously improve VIP offerings and player satisfaction..

The Head of Project Management is a pivotal position entails overseeing customer experience, project management, and service delivery managers within our organization.Reporting to the Senior Vice President Operations & Services, you will play a critical role in ensuring the seamless delivery of services, maintaining excellent customer satisfaction, and driving operational excellence across our service portfolio..

Het bedrijf leunt op een goede service, een innovatieve instelling en bovenal kwalitatief hoogstaande machines.Ter uitbreiding van de Belgische organisatie, gevestigd in Leuven, zoeken wij enthousiaste kandidaten (m/v) voor de functie van: Goal: Manage the European Parts Center (EPC) to ensure high customer satisfaction whilst optimizing profit and loss.Responsibilities (to assist): Efficiently manage the organisation to meet defined KPI targets. Enable the Order Administration, Purchasing and Warehousing teams, to work efficiently and meet their deadlines and targets.Strive to deliver the highest standard in customer satisfaction, to external but also internal customers. Ensure that customer parts orders from all over Europe and beyond, can be fulfilled, processed, and delivered according to set targets.Optimize P&L by managing stock value, forecasting, cost control, efficiency enhancement, exploring opportunities, organisational improvements, people management and more. Maintain a good working relationship with other departments, offices, dealers, and partners.Support the company Parts organisations in other countries and collaborate with Part Centres across the world. Responsibility to ensure that export control rules and regulations are followed.Own a deep understanding of the part system, warehouse system and any other system or tools.

Identify opportunities for improving service processes and provide feedback to enhance client satisfaction...

With an international character, they continuously invest in improving their products and services.DescriptionYou will be responsible for:Order Processing: Managing the entire order process, from order to cash.You ensure smooth processing of orders, keep customers informed of order status and coordinate closely with logistics partners to ensure timely deliveries.Customer Service: Provide excellent customer service to our B2B customers.Technical Support: Collaborate with the technical team to resolve customer queries related to our technological medical products.

Collaborate with cross functional teams, including Sales, Logistics, and Finance, to ensure seamless order fulfilment..Resolve order related issues and discrepancies, maintaining a proactive approach to customer satisfaction..

Manage and process customer orders for pharmaceutical products..

Manage escalations for complaints and disputes, and handle and resolve issues to ensure maximum customer satisfaction.Help achieve business and commercial objectives by achieving customer service targets, supporting the improvement agenda (internal process and external customer) and developing collaborative relationships cross functionally and with customers.

Our client is a leading international logistics provider, renowned for delivering high quality transport solutions across Europe.With a robust network connecting over 40 European countries, they specialize in offering innovative and reliable services 24/7 to meet their clients' needs.

Provide top notch customer service by effectively managing customer inquiries and complaints..Coordinate with team members to ensure smooth operations and optimal performance..

As a Sales Administrator, you assist the sales team to ensure customer satisfaction.You are the primary contact for logistical inquiries and keep customers informed about the status of their orders.

Client Details

Our client is an internationally renowned company in the logistics and manufacturing sector.

Description

Your daily tasks include:

• Recording orders received from sales representatives and forwarding them to production.
• Organizing the transport of products from our factories in Europe to construction sites.
• Tracking orders and informing customers of delivery dates.
• Handling invoicing after delivery.
• Managing the phone switchboard and directing calls based on requests.
• Working in an ERP environment (M3) and managing stress effectively.
• Collaborating within a team of 2 to 3 people, optimizing task distribution.
• Learning quickly to achieve full autonomy in your tasks.

Your responsibilities include:

• Being the primary interface between the client and our factories in Europe.Proficiency in French, Dutch, and English is required.
• Managing customer orders in the ERP (M3).
• Creating orders, sending confirmations, and handling customer invoicing.
• Organizing transportation.
• Managing delivery timelines and communicating with customers.
• Handling the telephone switchboard.

• Act as the main customer contact, resolving issues and ensuring satisfaction.
• Manage EMEA sales orders, including transport, logistics, and communication.
• Ensure accurate documentation for Production and Storage site movements, especially hazardous goods.
• Coordinate with Sales, Marketing, and Supply Chain on terms, pricing, and availability.
• Handle problems collaborating with logistics and quality teams.
• Process post-sales documentation requests like certifications and technical info.

• Act as the main customer contact, resolving issues and ensuring satisfaction.
• Manage EMEA sales orders, including transport, logistics, and communication.
• Ensure accurate documentation for Production and Storage site movements, especially hazardous goods.
• Coordinate with Sales, Marketing, and Supply Chain on terms, pricing, and availability.
• Handle problems collaborating with logistics and quality teams.
• Process post-sales documentation requests like certifications and technical info.

Coordinate with Sales, Marketing, and Supply Chain on terms, pricing, and availability..Handle problems collaborating with logistics and quality teams..

Key Responsibilities

• Customer Service & Administration:

  • Develop and implement customer service strategies to enhance client satisfaction.
  • Monitor service performance, resolve escalated issues, and drive process improvements.

• Expedition Leadership:

  • Plan, organise, and execute international expeditions to remote locations.
  • Provide pre-expedition briefings and ensure compliance with regulations.
  • Collaborate with customs, local authorities, and logistics partners.

• Team Leadership & Training:

  • Manage a team of 10, fostering a positive and inclusive work environment.
  • Conduct training sessions and guide team members in handling complex operations.

• Budget & Compliance Management:

  • Prepare budgets, monitor expenses, and initiate corrective actions.
  • Ensure compliance with safety and legal standards, maintaining detailed documentation.

Key Responsibilities

• Customer Service & Administration:

  • Develop and implement customer service strategies to enhance client satisfaction.
  • Monitor service performance, resolve escalated issues, and drive process improvements.

• Expedition Leadership:

  • Plan, organise, and execute international expeditions to remote locations.
  • Provide pre-expedition briefings and ensure compliance with regulations.
  • Collaborate with customs, local authorities, and logistics partners.

• Team Leadership & Training:

  • Manage a team of 10, fostering a positive and inclusive work environment.
  • Conduct training sessions and guide team members in handling complex operations.

• Budget & Compliance Management:

  • Prepare budgets, monitor expenses, and initiate corrective actions.
  • Ensure compliance with safety and legal standards, maintaining detailed documentation.

.Develop and implement customer service strategies to enhance client satisfaction...Customer Service & Administration:.

.Team Collaboration: Collaborating with other team members and departments to address complex customer issues and improve overall customer satisfaction..

.Team Collaboration: Collaborating with other team members and departments to address complex customer issues and improve overall customer satisfaction..

As Inside Sales Representative, you accurately manage customer's orders via the business ERP system and in a timely manner; keep logistics and sales teams continuously updated on the status of the orders.You're fully involved with warehouse management team to coordinate and secure supply of orders.

• Single point of contact between the supplier and our African subsidiaries / customers ;
• Responsible for the entire customer/subsidiaries order process from A-Z in the different ERP systems ;
• First point of contact for the subsidiaries in Africa in terms of trade compliance issues, order processing, pricing and claims ;
• First point of contact for the suppliers in terms of backorders, discrepancies, lead-times, pricing, etc ;
• Full ownership of your files by instructing the shipping department , warehouse and suppliers ;
• Weekly meetings with the African customer / subsidiaries , sales, shipping department, management and suppliers ;
• Conduct data management activities using the ERP.

Assist customers with inquiries, orders, and any product related issues..Ensure customer satisfaction by addressing concerns promptly and professionally..

Collaborate with internal teams to ensure customer satisfaction and ongoing business success.

Join Expertum as our newest Service Delivery Manager.The JobAs Service Delivery manager you will, together with your colleagues, be responsible for the delivery of different services and solutions to the customer.You will be the link between the different teams (technical and functional consultants, development, infrastructure, sales, etc) and the customer to make sure that their needs are being met.