A Field Support Operations Associate will be trained into various responsibility but not limited to:
- Spare part(s) distribution of Biosense Webster products.
- Management and documentation of Sales Force application with accuracy.
- Support of logistics task(s) such as Complaint handling, Order fulfillment's (Pick/Pack/Ship), Goods reception, Daily operations activities recommended by the department objectives.
- Work with multiple partners in distribution and Depot service center based in Belgium, Germany, Portugal, Netherlands, and the United Kingdom.
- Takes care of all the necessary actions to facilitate a responsive service to both J&J External customers and internal network of Service Engineers across EMEA, APAC and other regions.
- Guarantee the update of necessary paperwork to facilitate a responsive service.
- Member of a Field Support Team (Back Office) but collaborate with department across the globe.
Tasks:
- Responds to customer inquiries regarding BWI Product installation & Service Processes and coordinates with 3rd party suppliers (Warehouses & repair Depots) when necessary.
- Ensure all activities are recorded within the Service Management System through Daily updates to maintain traceability of BWI products and documentation.
- Review, Update, Prepare and Process Customers Orders using Service Management system application.Mainly through our warehouse team with some exceptions where local Pick/Pack/Ship will be necessary.
- Process daily local goods reception (Visual inspection and segregation) and dispatch to next service provider or return to customer.
- Work with Third Party service provider application for shipments and receiving.
- Work with depot technician to issue Service request demand.Document repair report from Depot center to the Service Management application using adequate training equipment¿s, Work Instructions and guidelines provided by team leader.
- Collects data and prepares for routine reports to management
Bedrijfsprofiel:
Johnson & Johnson is the world's most comprehensive and broadly based manufacturer of health care products, as well as a provider of related products for the consumer, pharmaceutical and professional markets.
