707 jobs voor customer service support gevonden

As a 1st Line Customer Support Agent, you are the first contact towards customers via phone and / or mail created tickets.The job is to provide technical support and customer service to customers using the transportation products and services.

Candidates will be required to know the desk side environment and tools.The candidate will be located at the customer site. Key areas of responsibility Respond to IT related Requests and Incident calls in Service Now Correctly create Tech Hub visit tickets, track incidents and IMAC tickets in a timely and accurately manner in Service Now PC (Desktops/Laptops) Hardware and Software Troubleshooting Portable devices.IPhone, IPad, Windows Tablet.Diagnose printer hardware and software, and other peripheral device failures and implement solutions Provide installation and upgrade services of supported hardware and software Some hardware support experience required e.g., installing memory/disk drives Supporting the call center with "on the fly" information relating to open cases

Candidates will be required to know the desk side environment and tools.The candidate will be located at the customer site. Key areas of responsibility Respond to IT related Requests and Incident calls in Service Now Correctly create Tech Hub visit tickets, track incidents and IMAC tickets in a timely and accurately manner in Service Now PC (Desktops/Laptops) Hardware and Software Troubleshooting Portable devices.IPhone, IPad, Windows Tablet.Diagnose printer hardware and software, and other peripheral device failures and implement solutions Provide installation and upgrade services of supported hardware and software Some hardware support experience required e.g., installing memory/disk drives Supporting the call center with "on the fly" information relating to open cases

Your tasks as a Customer Service Representative:

• Responsible for assigned customer accounts and backup for the entire order life cycle (from new customer set-up, order entry/modification, escalations; responsibilities might include logistics management) to ensure orders are shipped to agreed deadline.
• Act as the single-point-of-contact to customers, parts distribution centers and/or manufacturing plants and cross functional departments to process and fulfil customer orders; providing accurate documentation and continual communication to customer throughout the process.
• Take ownership of and resolve complex customer inquiries through extensive research, a detailed understanding of processes, systems, and practices; provide timely and informative responses as per the Service Level Agreement.
• Request support from the next appropriate level of customer support for complex escalations/issues providing documentation throughout the process.
• Maintain accurate records of all internal and external interactions in the appropriate database/system.
• Ensure customers comply with export polices and ensure required export/shipping documentation is compiled to the relevant legislation.
• Prepare and distribute standard and customized internal and customer reports.
• Understand Customer Order Management policies, procedures and metrics.
• Support Customer Order Management departmental goals and initiatives to become a more proactive customer support organization.
• Participate in/lead process improvement projects.

We are seeking a dedicated Support Coordinator for our Customer Service Department who can handle a fast-paced environment while ensuring excellent service and support to our clients.

Client Details

This organisation is a leading player in the FMCG sector, employing over 5000 people globally.They are well-established, operating in over 50 countries, and have a significant presence in Brussels where this role is based.They are renowned for their commitment to quality and excellence in customer service.

Description

• Provide top-notch customer service by effectively managing customer inquiries and complaints.
• Coordinate with team members to ensure smooth operations and optimal performance.
• Track and report on customer interactions to identify areas for improvement.
• Maintain a high level of product knowledge to provide accurate information to customers.
• Manage customer accounts efficiently, ensuring that all information is accurate and up to date.
• Work closely with other departments to resolve customer issues promptly.
• Participate in team meetings to discuss strategies for enhancing customer satisfaction.
• Adhere to company policies and procedures while performing daily tasks.

As a Customer Service Advisor in the team, you will be essential in strengthening the connection between the company and the German-speaking clients.Here's what your role will involve:
* Providing Exceptional Support: Using your fluent German language skills, along with proficiency in French, Dutch, or English, you will address customer inquiries with professionalism and clarity.
* Resolving Customer Issues: You'll handle a wide range of questions and concerns, efficiently resolving issues to enhance the customer experience.
* Ensuring Customer Satisfaction: By delivering high-quality assistance and support, you will contribute to the goal of achieving complete customer satisfaction.

Your role will be pivotal in making sure the clients feel heard, valued, and satisfied with the services.
* Handling inquiries and concerns through phone, email, or chat.
* Act as the main point of contact for our customers.
* Leverage your language skills to ensure clear and efficient communication,
* resolving customer issues promptly.
* Foster strong customer relationships by providing outstanding service and personalized support.
* Work collaboratively with team members to exchange insights and implement best practices.

A creative and proactive approach to problem solving ensures our customers are well supported.When things aren’t going smoothly, we think outside the box..

A creative and proactive approach to problem solving ensures our customers are well supported.When things aren’t going smoothly, we think outside the box..

Klanttevredenheid beheren: Zorg dagelijks voor een uitzonderlijke klanttevredenheid..??Zoek je een nieuwe uitdaging met een vast contract als Customer Service Support (m/v/x)?Solliciteer dan snel!

Ontdek een boeiende rol als Sales Support en Customer Service Medewerker in Ieper.Bouw duurzame klantrelaties op, verwerk bestellingen en optimaliseer bedrijfsprocessen.Profiteer van groeikansen en een aantrekkelijk salaris.

Our client is a leading global law firm, advising clients on significant transactions and disputes.They are looking for an IT Support Specialist to take part in the firm's development. 

Based in Brussels, the IS Support Specialist is a second level support role with the responsibility of providing technical support to customers and operational and administrative support for IT functions. 

Your main responsibilities will include:

• Providing world class customer service to their lawyers and office personnel.
• Execute the effective and timely delivery of IT services.
• Interact effectively with all customer constituencies.
• Maintain the operational availability of all computer related equipment and IT resources including laptops, desktops, printers, servers, data communication equipment, network infrastructure, telephone equipment and audio-visual systems.
• Deploy computer and related equipment in a timely fashion to meet the day to day operational requirements.
• Responsible for setting up, installing, operating, testing and troubleshooting audio and visual equipment, including setting up equipment used to enhance live events, such as laptops, projectors, screens and microphones.
• Respond to conference room attendee technology requests and needs, and troubleshoots problems utilizing standard troubleshooting tools.
• Perform effectively as a second level technical resource to resolve customer problems and provide technical leadership to other local IT resources.
• Perform, maintain and adhere to Firm-wide and departmental policies, standards, operational guidelines, and administrative procedures relating to IT function.
• Encourage and promote team work between local, regional, and Global Services IT resources.
• Promote and maintain the effective utilization of Firm provided software applications by internal customer constituencies.
• Participate as an active team member on IT projects to which assigned.
• Interact with external vendors.

• Provide technical support and assistance outside of normal business hours as required, including, but not limited, to Saturday and Sundays.

   

Ensuring customer satisfaction by actively inquiring about their experience and addressing their needs.Processing information from support, service, and interventions.Communicating with customers.Providing advice on maintenance and upgrades.

Our multi lingual advisors utilise their language skills to support customers with international breakdowns.It doesn't matter where they are in Europe, we take full ownership of the breakdown and give our customers a peace of mind Communication is key.

Voor onze klant in Houthalen-Helchteren zijn we op zoek naar een customer service medewerker.Jij zal verantwoordelijk zijn voor de technische ondersteuning aan klanten en het beantwoorden van inkomende vragen.

Concreet betekent dit:

• Je behandelt alle inkomende support aanvragen
• Je biedt technische ondersteuning aan klanten
• Je onderhoud de mailbox
• Je registreert alle actief nauwkeurig in het ERP-systeem
• Je volgt alle openstaande tickets op 
• Je optimaliseert supportprocessen
• Je ondersteunt de collega's van de planning bij herstellingen, onderhoud en nieuwe installaties
• .

Je werkt in een voltijds uurrooster van maandag tot en met vrijdag.

Voor onze klant te Wemmel, zijn we opzoek naar een Customer Support Service...Als Customer Support Service zal je instaan voor; . Opvolgen van bestaande service en onderhoudscontracten.Je stelt offertes op voor de verlenging van contracten.

Als Customer Service Support ben je de ondersteunende schakel tussen de afdelingen customer care, transport, administratie en onze grootste klanten.Jij bent het eerste aanspreekpunt bij verzuchtingen van onze klanten (hoofdzakelijk per mail) en bent mede verantwoordelijk voor de verdere behandeling/opvolging.

.* As a multilingual advisor, you support customers with international breakdowns.* A creative and proactive approach to problem solving ensures that customers are well supported..

Robert Half is looking for a Customer Support Coördinator (M/F/X) for a client located in Hoeilaart.

Our client is actif in the food industry.
It's a fulltime position with the possibilty to receive a fix contract after a positive interim periode.

In this role, you will be responsible for providing high-quality support to our valued customers while coordinating and overseeing support operations.
Key Responsibilities:

• Responding promptly and effectively to customer inquiries via email, phone, and other channels
• Managing and resolving customer complaints and issues in a professional and timely manner
• Coordinating with internal teams to ensure smooth resolution of customer queries
• Monitoring customer support metrics and generating reports to track performance
• Identifying opportunities for process improvements to enhance customer satisfaction
• Assisting in the training and onboarding of new customer support team members
• Maintaining accurate records of customer interactions and transactions
• Being the single point of contact for our customers in the food industry

Als Customer Service Support in Boortmeerbeek ben je de ondersteunende schakel tussen de afdelingen customer care, transport, administratie en onze grootste klanten .Jij bent het eerste aanspreekpunt bij verzuchtingen van onze klanten (hoofdzakelijk per mail) en bent mede verantwoordelijk voor de verdere behandeling/opvolging.

Our multi lingual advisors utilise their language skills to support customers with international breakdowns.It doesn't matter where they are in Europe, we take full ownership of the breakdown and give our customers a peace of mind Communication is key.

Met uitzicht op een vast contract zoeken wij drietalige Customer Service Support medewerkers (m/v/x)..Als Customer Service Support medewerker (m/v/x) beheerst u perfect Frans, Engels en Nederlands (en/of Duits)..

Respond to customer inquiries via phone, email, and chat promptly and professionally..Provide accurate and efficient support for banking transactions, account information, and product offerings..

A creative and proactive approach to problem solving ensures our customers are well supported.When things aren’t going smoothly, we think outside the box..

.Aannemen, plannen en verwerken van service oproepen (field service interventies)..Volledige administratieve afhandeling en facturatie van serviceactiviteiten..

Gezocht: een Customer Service Expert mét ervaring binnen logistiek en export!Voor onze klant, een internationaal bedrijf uit de chemische sector, gelegen te Gent, zoeken wij een Senior Customer Support Medewerker..Wat mag je verwachten in jouw rol als Senior Customer Support Medewerker?.

Provide support to the Account Managers in your region.Product & Pricing Management: propose equivalent products to customers, give discounts on the gross price, prepare price lists, in consultation with the account managers.

Are you looking for a challenging A Z Sales Support position in an international environment?Do you like client contact (internal and external) and responsibility?

Voor ons klant gelegen in Brussel zijn we op zoek naar een Customer Service Agent om hun Customer Service team te versterken.JobomschrijvingAls customer support agent, u rapporteert aan de Customer Support Manager en helpt u klanten volgens een vastgelegde procedure, met als doel klanten te binden en het aantal abonnementen te vergroten..