1171 jobs voor customer support gevonden

Robert Half is looking for a Customer Support Coördinator (M/F/X) for a client located in Hoeilaart.

Our client is actif in the food industry.
It's a fulltime position with the possibilty to receive a fix contract after a positive interim periode.

In this role, you will be responsible for providing high-quality support to our valued customers while coordinating and overseeing support operations.
Key Responsibilities:

• Responding promptly and effectively to customer inquiries via email, phone, and other channels
• Managing and resolving customer complaints and issues in a professional and timely manner
• Coordinating with internal teams to ensure smooth resolution of customer queries
• Monitoring customer support metrics and generating reports to track performance
• Identifying opportunities for process improvements to enhance customer satisfaction
• Assisting in the training and onboarding of new customer support team members
• Maintaining accurate records of customer interactions and transactions
• Being the single point of contact for our customers in the food industry

As a 1st Line Customer Support Agent, you are the first contact towards customers via phone and / or mail created tickets.The job is to provide technical support and customer service to customers using the transportation products and services.

Your tasks as a Customer Service Representative:

• Responsible for assigned customer accounts and backup for the entire order life cycle (from new customer set-up, order entry/modification, escalations; responsibilities might include logistics management) to ensure orders are shipped to agreed deadline.
• Act as the single-point-of-contact to customers, parts distribution centers and/or manufacturing plants and cross functional departments to process and fulfil customer orders; providing accurate documentation and continual communication to customer throughout the process.
• Take ownership of and resolve complex customer inquiries through extensive research, a detailed understanding of processes, systems, and practices; provide timely and informative responses as per the Service Level Agreement.
• Request support from the next appropriate level of customer support for complex escalations/issues providing documentation throughout the process.
• Maintain accurate records of all internal and external interactions in the appropriate database/system.
• Ensure customers comply with export polices and ensure required export/shipping documentation is compiled to the relevant legislation.
• Prepare and distribute standard and customized internal and customer reports.
• Understand Customer Order Management policies, procedures and metrics.
• Support Customer Order Management departmental goals and initiatives to become a more proactive customer support organization.
• Participate in/lead process improvement projects.

Candidates will be required to know the desk side environment and tools.The candidate will be located at the customer site. Key areas of responsibility Respond to IT related Requests and Incident calls in Service Now Correctly create Tech Hub visit tickets, track incidents and IMAC tickets in a timely and accurately manner in Service Now PC (Desktops/Laptops) Hardware and Software Troubleshooting Portable devices.IPhone, IPad, Windows Tablet.Diagnose printer hardware and software, and other peripheral device failures and implement solutions Provide installation and upgrade services of supported hardware and software Some hardware support experience required e.g., installing memory/disk drives Supporting the call center with "on the fly" information relating to open cases

Opzoekingen voor claims..Verwerken van geweigerde units, adresopheldering, beschadigingen,.Opvolging van deadlines..Handmatige registratie van pakketgegevens..

Candidates will be required to know the desk side environment and tools.The candidate will be located at the customer site. Key areas of responsibility Respond to IT related Requests and Incident calls in Service Now Correctly create Tech Hub visit tickets, track incidents and IMAC tickets in a timely and accurately manner in Service Now PC (Desktops/Laptops) Hardware and Software Troubleshooting Portable devices.IPhone, IPad, Windows Tablet.Diagnose printer hardware and software, and other peripheral device failures and implement solutions Provide installation and upgrade services of supported hardware and software Some hardware support experience required e.g., installing memory/disk drives Supporting the call center with "on the fly" information relating to open cases

Een job vol afwisseling en klantencontact?Als Customer Support Officer werk jij nauw samen met het Sales team en rapporteer jij rechtstreeks aan de Customer Support Director.

Opzoekingen voor claims..Verwerken van geweigerde units, adresopheldering, beschadigingen,.Opvolging van deadlines..Handmatige registratie van pakketgegevens..

Opzoekingen voor claims..Verwerken van geweigerde units, adresopheldering, beschadigingen,.Opvolging van deadlines..Handmatige registratie van pakketgegevens..

Our multi lingual advisors utilise their language skills to support customers with international breakdowns.It doesn’t matter where they are in Europe, we take full ownership of the breakdown and give our customers a peace of mind..

Our multi lingual advisors utilise their language skills to support customers with international breakdowns.It doesn’t matter where they are in Europe, we take full ownership of the breakdown and give our customers a peace of mind..

Jouw verantwoordelijkheden als Customer Support Medewerker:..

Jouw verantwoordelijkheden als Customer Support Medewerker:..

Opzoekingen voor claims..Verwerken van geweigerde units, adresopheldering, beschadigingen,.Opvolging van deadlines..Handmatige registratie van pakketgegevens..

You will coordinate sales support in a dynamic environment, working on a portfolio of major OEM clients and parts manufacturers, handling high volumes of invoicing or logistics information.Main Responsibilities:Credit and Accounts Receivable Management: Monitoring customer accounts, processing invoices and managing claims and discrepancies with external customer and internal parties.Sales Commercial Coordination (SCC): Creation and support of Customer Master Data.Customer price maintenance.

Our multi lingual advisors utilise their language skills to support customers with international breakdowns.It doesn't matter where they are in Europe, we take full ownership of the breakdown and give our customers a peace of mind Communication is key.

Our client is a leading global law firm, advising clients on significant transactions and disputes.They are looking for an IT Support Specialist to take part in the firm's development. 

Based in Brussels, the IS Support Specialist is a second level support role with the responsibility of providing technical support to customers and operational and administrative support for IT functions. 

Your main responsibilities will include:

• Providing world class customer service to their lawyers and office personnel.
• Execute the effective and timely delivery of IT services.
• Interact effectively with all customer constituencies.
• Maintain the operational availability of all computer related equipment and IT resources including laptops, desktops, printers, servers, data communication equipment, network infrastructure, telephone equipment and audio-visual systems.
• Deploy computer and related equipment in a timely fashion to meet the day to day operational requirements.
• Responsible for setting up, installing, operating, testing and troubleshooting audio and visual equipment, including setting up equipment used to enhance live events, such as laptops, projectors, screens and microphones.
• Respond to conference room attendee technology requests and needs, and troubleshoots problems utilizing standard troubleshooting tools.
• Perform effectively as a second level technical resource to resolve customer problems and provide technical leadership to other local IT resources.
• Perform, maintain and adhere to Firm-wide and departmental policies, standards, operational guidelines, and administrative procedures relating to IT function.
• Encourage and promote team work between local, regional, and Global Services IT resources.
• Promote and maintain the effective utilization of Firm provided software applications by internal customer constituencies.
• Participate as an active team member on IT projects to which assigned.
• Interact with external vendors.

• Provide technical support and assistance outside of normal business hours as required, including, but not limited, to Saturday and Sundays.

   

We are seeking a dedicated Support Coordinator for our Customer Service Department who can handle a fast-paced environment while ensuring excellent service and support to our clients.

Client Details

This organisation is a leading player in the FMCG sector, employing over 5000 people globally.They are well-established, operating in over 50 countries, and have a significant presence in Brussels where this role is based.They are renowned for their commitment to quality and excellence in customer service.

Description

• Provide top-notch customer service by effectively managing customer inquiries and complaints.
• Coordinate with team members to ensure smooth operations and optimal performance.
• Track and report on customer interactions to identify areas for improvement.
• Maintain a high level of product knowledge to provide accurate information to customers.
• Manage customer accounts efficiently, ensuring that all information is accurate and up to date.
• Work closely with other departments to resolve customer issues promptly.
• Participate in team meetings to discuss strategies for enhancing customer satisfaction.
• Adhere to company policies and procedures while performing daily tasks.

Heb je een diploma laborant, maar wil je liever werken in customer support?

Functieomschrijving
Regio Antwerpen zijn we op zoek naar een customer support medewerker voor het labo.We zoeken naar een wetenschapper die graag klantencontact heeft.


Verantwoordelijkheden

• Je bent het aanspreekpunt van onze klanten.
• Je bent de schakel tussen sales en het labo.
• Opvolgen van mails en telefoons van klanten.
• Goedgekeurde offertes ingeven en omzetten naar werkorders voor het labo
• Ondersteuning sales.

Dan is deze job als Sales & Customer support in Brugge jouw ideale match!De functie inhoud Als Sales & customer support medewerker te Brugge ben je dé contactpersoon voor alle klanten in België en Luxemburg.

Heb jij een passie voor robotica?Dan is deze job van Customer support engineer regio Waregem misschien wel iets voor jou!

You will coordinate sales support in a dynamic environment, working on a portfolio of major OEM clients and parts manufacturers, handling high volumes of invoicing or logistics information.Main Responsibilities:Credit and Accounts Receivable Management: Monitoring customer accounts, processing invoices and managing claims and discrepancies with external customer and internal parties.Sales Commercial Coordination (SCC): Creation and support of Customer Master Data.Customer price maintenance.

Our multi lingual advisors utilise their language skills to support customers with international breakdowns.It doesn't matter where they are in Europe, we take full ownership of the breakdown and give our customers a peace of mind Communication is key.

As a Customer Service Advisor in the team, you will be essential in strengthening the connection between the company and the German-speaking clients.Here's what your role will involve:
* Providing Exceptional Support: Using your fluent German language skills, along with proficiency in French, Dutch, or English, you will address customer inquiries with professionalism and clarity.
* Resolving Customer Issues: You'll handle a wide range of questions and concerns, efficiently resolving issues to enhance the customer experience.
* Ensuring Customer Satisfaction: By delivering high-quality assistance and support, you will contribute to the goal of achieving complete customer satisfaction.

Your role will be pivotal in making sure the clients feel heard, valued, and satisfied with the services.
* Handling inquiries and concerns through phone, email, or chat.
* Act as the main point of contact for our customers.
* Leverage your language skills to ensure clear and efficient communication,
* resolving customer issues promptly.
* Foster strong customer relationships by providing outstanding service and personalized support.
* Work collaboratively with team members to exchange insights and implement best practices.

Content en administratie: Maken van visuals, vertalen van content en productinformatie, en uitvoeren van algemene administratieve taken...

Content en administratie: Maken van visuals, vertalen van content en productinformatie, en uitvoeren van algemene administratieve taken.

.Je verantwoordelijkheden als Sales & Customer Support Officer.Headit is op zoek naar een enthousiaste, energieke Sales & Customer Support Officer.. .

.Als customer support medewerker:.Voor een voedingsbedrijf in Herentals zijn we op zoek naar een customer support medewerker.Je bent het eerste aanspreekpunt voor de klanten en andere personen buiten het bedrijf..