45 jobs voor customer services analyst gevonden

.Een greep uit het takenpakket als Data Analyst Customer Service:..Klantencontact: Onderhouden van klantencontact en uitvoeren van dataverwerking, inclusief het verbeteren van prijzen en klantgegevens..

.Support testing, change management, and SLA/OLA drafting..Translate executive level needs into actionable initiatives aligned with enterprise architecture. .Manage projects and ensure requirements translate into technical solutions.

.Business Analyst : The company..Business Analyst : The profil. Business Analyst.Fintech.

Educating and holding suppliers accountable for achieving demanding business results.Collaborating effectively with process partners such as transportation, procurement, and engineering to achieve shared goals.

.Business Analyst.Moreover, you will translate business requirements into actionable IT requirements that align with our client' growth strategy and vision: Customer Experience..

M365 Business Analyst.Role

Think

• Translate executive-level needs into actionable initiatives aligned with enterprise architecture
• Convert strategic changes into projects and analyze their impacts
• Define high-level IT requirements for further detailing by functional analysts

Build

• Manage projects and ensure requirements translate into technical solutions
• Support testing, change management, and SLA/OLA drafting
• Train trainers and provide input for user manuals

Run

• Acquire technical knowledge of applications in your domain
• Contribute to the evolution of enterprise architecture and promote best practices

• Deliver post-go-live support and identify improvements

   

Business Support Analyst CRM | Regio Kortrijk | 1102255Over de organisatieOnze klant is wereldwijd marktleider in hun branche.De groep heeft bekende merken, meerdere productielocaties, showrooms en hoofdkantoor in Kortrijk.

We're looking for an IT Project Manager/Business Analyst (m/f/x).

You will analyze the Financial Services business requirements and define the required Analytics solutions, this by ensuring governance and adherence to the IT standards and platforms and foster the evolution and modernization of Data Analytics solutions.

This role is ideal for someone with a finance or accounting background who is eager to work with advanced tools like SAP, Azure, Qlik.Sense, and Power.BI to drive business efficiency.

Key Responsibilities

Business analyst:

• To collect the Business Analytics requirements from Financial Services business stakeholders for enhancements and projects.
• To manage the external providers who are responsible to design, create and maintain a stable, efficient, and high-performance analytics & reporting solutions for Financial Services
• To define IT Business Analytics solutions with specific reference to IT policy (Standard application and software platform and security)
• Responsible for the adherence to the IT infrastructure, applications, and services KPI (service / application availability, provisioning times for services and application improvements)

Project manager:

• To agree the priority of the project and maintenance activities with the FS Business representative(s)
• To coordinate the activities of the external and internal team members involved in Business Analytics Project/AMS activities ensuring that all the deliverables will be completed on time and in agreement with the business expectations.
• Coaching and follow-up/management of internal and external stakeholders

Deliver data backed recommendations to support pricing strategies, market assessments, and competitive benchmarking...

Junior business analyst?Opgelet.

Junior Business analysts zoals u beginnen te twijfelen aan hun huidige job bij het zien van deze vacature

Wat bieden wij jou?

• Salaris: Verdien tot €4.000 per maand.
• Auto: Voor jouw werk/privé gemak.
• Netto vergoeding: Wat doe jij met een aantal honderd euro's extra?
• Onkostenvergoeding: Ontvang een extra €40 netto per maand.
• Smartphone: Een i.Phone van de zaak om altijd bereikbaar te zijn.
• Warme maaltijden: Geniet van heerlijke gerechten aan democratische prijzen in onze cafetaria.
• Bonussen: Jaarlijkse bonussen om jouw harde werk te belonen.
• Aandelenoptieplan: Bouw mee aan het succes en profiteer via ons aandelenoptieplan.
• Flexibiliteit: Werk 4/5 en geniet van een verlengd weekend op vrijdag.Soms 3/5 ;)

Jouw verantwoordelijkheden

• Strategische ondersteuning: Analyseer financiële resultaten, volg markttrends, en ondersteun strategische projecten.
• Rapportage en budgettering: Werk mee aan het jaarlijkse budget, forecasts en maandelijkse rapportages.
• Prijsstrategie: Voer prijsanalyses uit, onderzoek scenario's en stel verbeteringen voor om de marges te optimaliseren.
• KPI's en actieplannen: Identificeer en rapporteer financiële en operationele KPI's + aanbevelingen.
• Ondersteuning afdelingen: Werk samen met de afdelingen Customer Service en Tender & Pricing.
• Procesoptimalisatie: Verbeter onze operationele efficiëntie door bestaande processen te stroomlijnen en automatiseren.

As a Functional Analyst, you'll lead the design of our IT solutions (patient administration, pricing, billing) by translating user needs into functional specifications:
 

Role
 

• Facilitate stakeholders in specifying requirements by genuinely understanding and challenging their needs and issues to translate them into a robust solution design.
• Seek the optimal solution for requirements considering software capabilities, imposed standards, and project constraints.
• Collaborate with the team to develop prototypes.
• Test and advocate for your proposal with stakeholders.
• Provide clear and detailed end-to-end functional analysis of the solution for development teams and testers.
• Explain the solution to the development team and assist throughout the development cycle.

• Report progress to the project team and identify potential risks.

   

SII Belgium support large businesses in adopting new technologies and innovation management.SII values empowerment and entrepreneurship, providing a fulfilling work environment for employees.

• Analyse the business requirements and business processes for large size/complexity/system risk projects by working in close liaison with all stakeholders.
• Ensure that the non-functional requirements are in line with the internal customer expectations.
• You will identify the risks and explain the functional and non-functional benefits.
• You create integration workflows, functional service designs and mapping specifications that are scalable.
• You work closely with the team of Architects. 

 

Moreover, you will translate business requirements into actionable IT requirements that align with our client' growth strategy and vision: Customer ExperienceYou'll work closely with project managers and internal stakeholders to understand customer perspectives and translate them into IT requirements (team of 6 persons).You'll continually seek to improve their tools and platforms to optimize operational efficiency and enhance the customer experience.You'll regularly communicate with internal and external end users to fully understand their needs and translate them into actionable IT requirements.Business AnalystYou proactively track project progress to identify upcoming IT requirements.You facilitate the translation of business requirements into IT requirements, working closely with the development team.You participate in workshops and meetings to ensure a thorough understanding of project needs.You act as the primary point of contact for both IT development teams and internal stakeholders regarding IT questions.You conduct testing of developed IT stories before release.You lead the final sign off process with internal stakeholders before going live. 

We're looking for a Financial Services Analyst.Accounts receivables in Bruges (Zedelgem) to manage andimprove our accounts receivable processes.BI and RPA (RoboticProcess Automation) to drive business efficiency.

Dependencies and deadlines .All that in cooperation with product managers, technical architects, delivery teams, security officers, operations engineers, performance engineers and customer care as all those constraints must be taken into account in the design .

Ensure timely delivery to customer.Maintain good relations with external service providers (3PL, operations, trucking, customs,.)..Manage regional product portfolio in accordance with stakeholders.

Optreden als het enige aanspreekpunt voor toegewezen klantaccounts; de volledige levenscyclus van orders beheren om ervoor te zorgen dat orders op tijd worden verwerkt.

• Je bent verantwoordelijk voor toegewezen klantaccounts en back-up gedurende de hele orderlevenscyclus.
• Je handelt processen af, inclusief nieuwe klantinstellingen, orderinvoer/aanpassingen en escalaties.
• Je onderhoudt communicatie met klanten, distributiecentra en/of productie-installaties.
• Je bezorgt nauwkeurige documentatie en houdt de klant continu op de hoogte.
• Je vraagt indien nodig ondersteuning aan bij de collega's van Customer service

Het tijdig en effectief oplossen van leveringsproblemen van uitgaande orders in nauwe samenwerking met Customer Service, Logistiek en Planning;.Het herschikken van klantorders met behulp van het backorderproces tijdens periodes van voorraadonevenwicht en volgens vastgestelde prioriteiten;.

Our partner revolutionizes supply chain collaboration with process optimization solutions for packaging, storage, delivery, sales force automation, and store management, all interconnected through the Olympus repository.They address global tracking challenges like serialization, security, and counterfeiting, using advanced cloud platforms and technologies such as imaging, voice recognition, RFID, and mobile terminals.

Data die.stakeholders (klanten, sales, customer service, netwerk).Verwacht het onverwachte voor jouw talent!Square City werkt als trusted advisor voor profielen in office, logistiek, supply chain & engineering.

Business analysts zoals u beginnen te twijfelen aan hun huidige job bij het zien van deze vacature

Wat bieden wij jou?

• Salaris: Verdien tot €4.000 per maand.
• Auto: Inclusief een €300 netto vergoeding.
• Onkostenvergoeding: Ontvang een extra €40 netto per maand.
• Smartphone: Een i.Phone van de zaak om altijd bereikbaar te zijn.
• Warme maaltijden: Geniet van heerlijke gerechten aan democratische prijzen in onze cafetaria.
• Bonussen: Jaarlijkse bonussen om jouw harde werk te belonen.
• Aandelenoptieplan: Bouw mee aan het succes en profiteer via ons aandelenoptieplan.
• Flexibiliteit: Werk 4/5 en geniet van een verlengd weekend op vrijdag.Soms 3/5 ;)

Jouw verantwoordelijkheden

• Strategische ondersteuning: Analyseer financiële resultaten, volg markttrends, en ondersteun strategisch.
• Rapportage en budgettering: Werk mee aan het jaarlijkse budget, forecasts en maandelijkse rapportages.
• Prijsstrategie: Voer prijsanalyses uit, onderzoek scenario's en stel verbeteringen voor om de marges te optimaliseren.
• KPI's en actieplannen: Identificeer en rapporteer financiële, operationele KPI's en doe aanbevelingen.
• Ondersteuning afdelingen: Werk samen met de afdelingen Customer Service en Tender & Pricing.
• Procesoptimalisatie: Verbeter onze operationele efficiëntie door bestaande processen te stroomlijnen en automatiseren.

Technical Skills: Familiarity with integration frameworks, APIs, and middleware solutions.Languages: Fluency in English is required.

Responsibilities

• Analysis and estimation: You will gather requirements from internal customers, using evidence-based methods such as workshops.You assess the needs and challenge the business if necessary (you put the arguments in writing so as to have a track record), as well as the time and costs associated with the changes.
• Proposing solutions: You identify several options or approaches adapted to the needs.
• You will draw up specifications covering all the components.
• Continuity of service and maintainability: You will ensure the stability and ease of maintenance of the solutions implemented.
• Impact management: You will analyse the consequences of changes on existing systems to ensure their integrity.
• Configuration and coordination: You will carry out the necessary configurations or work with developers or external service providers in accordance with the established specifications.
• Documentation: You will be responsible for updating the reference documentation to ensure optimum traceability.
• Quality and deployment: You will develop a test plan, supervise the tests, control quality and manage deployment.
• Incident follow-up: You will ensure the rapid resolution of incidents and the management of problems to guarantee uninterrupted service.

We are in search for dynamic professionals able to identify obstacles preventing smooth global business performance, propose continuous improvement and design solutions.
.Our consultants will be customer-oriented, used to team working and show good analytical and problem-solving capabilities.Ability to communicate and to learn, understand and apply new technologies and methods.
.Dynamic team leading and animation is a very important criteria.

Veolia is a world leader in public utilities.Veolia markets water cycle management, waste management and reclamation, and energy management services to a customer base of local authorities and businesses.

Key Responsabilities :

• Develop, maintain, and enhance SAP applications using ABAP programming language.
• Analyze business requirements and translate them into technical specifications.
• Design and develop custom ABAP programs, reports, and interfaces.
• Debug and troubleshoot SAP applications.
• Perform unit testing and integration testing.
• Document code and technical specifications.
• Stay up-to-date on the latest SAP technologies and best practices.
• Collaborate with business users and other technical teams to deliver projects on time and within budget.

• Incident resolution + changes + project tasks

   

In this exciting position, you will be responsible for administrating data marts, Datawarehouse, data load (ETL), interactive dashboards, and direct reports for our customers and other stakeholders.You support the customers and stakeholders with in-depth analyses, new solutions, change requests, problem-solving, and incident resolution.You will continuously analyze the statistics and parameters and advise stakeholders based on insight, trends, and emerging technology. 

Stakeholder Management: Act as a liaison between business units, IT teams, and external vendors, ensuring effective communication and alignment..Project Support: Contribute to project planning, monitoring, and reporting, ensuring timely delivery of high quality solutions..