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Team Operational Dispatcher

Experis Belgium in ANDERLECHT
Vaste jobs
Online sinds 29 nov. 2024
Communication must be clear and concise in all three languages, ensuring no misunderstandings, especially during high pressure situations.Coordinate across various departments (e.g., operations, technical support, management) and stakeholders, providing updates and managing expectations.Problem Solving & Prioritization:Take ownership of issues and tickets within the dispatch system (Service.Now), ensuring they are resolved within a short timeframe.Demonstrate excellent problem solving skills by identifying and addressing issues promptly, keeping service interruptions to a minimum.Manage incoming requests and demands, sorting through urgent and non urgent matters, always staying on top of the bigger picture while handling the details.Traffic & Operational Flexibility:Stay updated on traffic issues, construction zones, and other logistical challenges that may affect the technicians’ movements.Ensure technicians are flexible and adaptable, taking into account unexpected changes such as traffic jams or urgent rerouting.Maintain composure and ensure operations continue smoothly despite external challenges.Leadership & Team Management:Manage and provide direction to 14 technicians across Belgium, ensuring clear communication and efficient workflows.Maintain authority when necessary, ensuring that technicians adhere to schedules, protocols, and operational procedures.Foster a positive and collaborative environment, supporting the team when challenges arise.IT & Systems Management:Work with Microsoft tools (Excel, Outlook, etc.) to manage dispatch planning, reports, and team communications.Use Service.

Support Specialist

Robert Half in GENT
Vaste jobs
Online sinds 10 dec. 2024

Robert Half is evolving.Join our community as a Support Specialist and help shape our future.

As a Support Specialist you will provide the administrative and commercial support as necessary to ensure the smooth, efficient functioning of the Permanent Recruitment-, Management Resources- and Technology Contracting sales teams.

Activities for this position may include, but are not limited to, some or all of the following, depending upon branch size and market needs:

  • Serve as primary support for sales teams
  • Process incoming CVs and dispatch to consultants
  • Keeping a clean and updated database (Sales.Force)
  • Entering Candidate information into our Sales.Force database
  • Prepare and verify contracts for accuracy
  • Answer and route telephone enquiries as appropriate
  • Draft and send correspondence, including distributing mailers and client offers
  • Support in sending ACM/MPC mailings, job mailings,…
  • Process incoming and outgoing mail from personal and team mailboxes
  • Coordinate with legal department on clients' special requests and terms of business
  • Compile and provide reports as requested by Leadership, Regional/District Offices or other back office departments
  • Perform occasional receptionist duties as needed, including managing company check-ins, booking couriers and taxis, and greeting visitors
  • Handle point of contact responsibilities for team members and provide support to other branches or practice groups
  • Prepare and ensure a correct invoicing
  • Write attractive job ads and post them to websites
  • Post hot jobs on social media
  • Adhere to RH compliance procedures and run regular audits to ensure all requirement are being