284 jobs voor french customer service gevonden

As a Customer Service Advisor in the team, you will be essential in strengthening the connection between the company and the German-speaking clients.Here's what your role will involve:
* Providing Exceptional Support: Using your fluent German language skills, along with proficiency in French, Dutch, or English, you will address customer inquiries with professionalism and clarity.
* Resolving Customer Issues: You'll handle a wide range of questions and concerns, efficiently resolving issues to enhance the customer experience.
* Ensuring Customer Satisfaction: By delivering high-quality assistance and support, you will contribute to the goal of achieving complete customer satisfaction.

Your role will be pivotal in making sure the clients feel heard, valued, and satisfied with the services.
* Handling inquiries and concerns through phone, email, or chat.
* Act as the main point of contact for our customers.
* Leverage your language skills to ensure clear and efficient communication,
* resolving customer issues promptly.
* Foster strong customer relationships by providing outstanding service and personalized support.
* Work collaboratively with team members to exchange insights and implement best practices.

Processing orders, forms, applications, and requests.Keeping records of customer interactions, transactions, comments, and complaints.

Support our business development department through preparing lists of clients, making appointments, doing the specific follow up,

The group comprises 1,500 employees based in 10 offices worldwide: New York, London, Brussels, Paris, Milan, Cape Town, Hong Kong, Shanghai &Tokyo.The group collaborates with 350 clients in the luxury, lifestyle, fashion, automotive, insurance, banking, and media sectors.

As a Customer service representative in a bookmaker company, you will be responsible for assisting customers with inquiries, resolving issues, and providing information related to betting services.

Client Details

Our client is a significant player in the gambling industry.He is known for a diverse range of betting services and for emphasising responsible gaming practices.

Description

• Manage complaints and claims
• Communicate with freelancers, customers, and companies via email, phone, and chat
• Send emails to relevant departments, coordinate dispatch
• Weekly training on new offers and in-depth knowledge of regulations
• Strong written and verbal communication skills
• Problem-solving and conflict resolution

The Customer Service Center (CSC) is the 1st point of contact for all customers (internal & external) with questions and complaints about the products and services.The key objective of the CSC is to provide fast, accurate, and high quality information to our customers and patients, to maintain and increase customer satisfaction and to contribute to positive business results.

The Customer Service Center is looking for a front office employee with a passion for customers:

- Your focus on patient & customer enables you to solve questions from customers in the Benelux;

- In a structured way you are able to manage the complete order process (validation, registration, order entry, complaint handling, etc.).Your technical insight helps you to deal with different processes and systems;

- Due to your understanding and integrity you are capable of detecting and follow-up on Logistical Customer Complaints;

- To enable correct follow-up and handling of customer requests you thoroughly understand the processes and pharmaceutical legislation applicable in the Benelux;

- Your excellent communication skills help you to connect and collaborate closely with different departments and internal/external stakeholders;

- Your efficiency is key to help you optimize existing processes and define new opportunities.

The text highlights customer service roles such as addressing inquiries, resolving issues, and providing product assistance.It emphasises strong communication, teamwork, and maintaining records.

Client Details

Our client is one of the world's largest companies in the pharmaceutical sector in Brussels.

Description

• Manage and process customer orders for pharmaceutical products.
• Provide exceptional customer service to clients, ensuring their inquiries and concerns are addressed promptly and accurately.
• Collaborate with cross-functional teams, including Sales, Logistics, and Finance, to ensure seamless order fulfilment.
• Resolve order-related issues and discrepancies, maintaining a proactive approach to customer satisfaction.
• Maintain accurate and up-to-date records of customer interactions and transactions.
• Communicate proactively with customers to provide order status updates and address any potential delays.
• Assist in developing and implementing process improvements to enhance overall efficiency in order management.

In short, every day looks different & customer contact mainly takes place through email!

Our multi lingual advisors utilise their language skills to support customers with international breakdowns.It doesn't matter where they are in Europe, we take full ownership of the breakdown and give our customers a peace of mind Communication is key.

.Keywords: customer support advisor, customer service, call agent, customer service representative .Deliver first line support for international breakdowns: Assist customers across Europe with their issues and address their concerns promptly.

The role focuses on managing customer orders and delivering exceptional service.Key responsibilities include collaborating with Sales, Logistics, and Finance for efficient order fulfilment, resolving issues, and maintaining accurate records.Proactive communication with customers about order status and delays is essential, along with assisting in process improvements.

Client Details

Our client is one of the world's largest companies in the Fast-Moving Consumer Goods sector in Brussels.

Description

• Manage and process customer orders.
• Provide exceptional customer service to clients, ensuring their inquiries and concerns are addressed promptly and accurately.
• Collaborate with cross-functional teams, including Sales, Logistics, and Finance, to ensure seamless order fulfilment.
• Resolve order-related issues and discrepancies, maintaining a proactive approach to customer satisfaction.
• Maintain accurate and up-to-date records of customer interactions and transactions.
• Communicate proactively with customers to provide order status updates and address any potential delays.
• Assist in developing and implementing process improvements to enhance overall efficiency in order management.

We're seeking a diligent and professional Junior Customer Service Representative to handle customer service duties in FMCG sector.The successful candidate will be responsible for providing exceptional service to our clients, managing order-to-cash processes and ensuring efficient team collaboration.

Client Details

Our client is a multinational corporation in the FMCG industry, with a robust presence in over a hundred countries.With a workforce of over 18,000 employees, they are committed to delivering quality products to millions of consumers worldwide.

Description

• Manage the end-to-end order-to-cash process in a fast-paced environment.
• Provide exceptional customer service to clients, handling inquiries and resolving issues promptly.
• Collaborate effectively with team members and cross-functional departments.
• Ensure compliance with company procedures and industry regulations.
• Monitor customer accounts and manage credit control activities.
• Contribute to team meetings and continuous improvement initiatives.
• Handle administration related to customer accounts and orders.
• Support the implementation of new customer service strategies and tools.

As a Customer Service, you will provide excellent service support.The role requires a proactive individual capable of navigating complex customer queries and providing efficient solutions.

Client Details

The company is an established leader in the Industrial / Manufacturing industry with over 2000 employees.Based in the region of Liège, they specialise in delivering high-quality products and services to a diverse clientele worldwide.

Description

• Respond promptly and professionally to customer enquiries.
• Effectively resolve complaints and issues to ensure customer satisfaction.
• Collaborate with team members to ensure smooth operations.
• Provide detailed product information to customers.
• Identify and escalate priority issues.
• Document all customer interactions and transactions.
• Maintain customer databases by updating account information.
• Follow company policies and procedures to manage customer interactions.

A VIP Customer Service team member is sought for a high-profile role in the Sport industry, based in Brussels.This position requires a focus on delivering top-tier customer service to VIP clients and maintaining the company's strong reputation.

Client Details

Our client is a well-established titan in the Leisure & Sport industry.With thousands of employees worldwide, they are committed to providing high-quality services and experiences for their VIP customers.

Description

• Deliver exceptional customer service to VIP clients.
• Maintain and build strong relationships with VIP clients.
• Respond to VIP client inquiries and complaints in a timely and professional manner.
• Develop knowledge of company products and services to provide accurate information to clients.
• Collaborate with various departments to ensure client satisfaction.
• Uphold the company's high standards and reputation in all interactions.
• Participate in training and development programs to enhance job skills.
• Contribute to the overall goals of the Customer Service team.

Our client is one of the world's largest companies specialising in the manufacture and distribution of medical devices.

Jobomschrijving

• Addressing Customer Inquiries: Responding to customer queries, concerns, and requests through various communication channels, such as phone, email, or chat.

• Problem Resolution: Effectively resolving customer issues by providing solutions, troubleshooting problems, and ensuring a positive resolution.

• Customer Assistance: Offering guidance, product knowledge, and assistance to customers to enhance their understanding and use of the company's products or services.

• Maintaining Customer Records: Recording and maintaining accurate customer information, interactions, and transactions in the company's database or customer relationship management (CRM) system.

• Communication Skills: Demonstrating strong communication skills to convey information clearly, empathise with customer concerns, and ensure a positive customer experience.

• Team Collaboration: Collaborating with other team members and departments to address complex customer issues and improve overall customer satisfaction.

• Continuous Improvement: Providing feedback on customer trends and issues to contribute to the continuous improvement of products, services, and customer service processes.

Ensuring customer satisfaction by actively inquiring about their experience and addressing their needs.Processing information from support, service, and interventions.

When working for our import customer service desk , you are in charge of releasing import shipments & all relevant administration linked to the import process which includes invoicing, port captain declaration & customer service follow up.You communicate with our customers & overseas agents to ensure import shipments are released correctly to the rightful cargo owner

With an international character, they continuously invest in improving their products and services.DescriptionOrder Processing: Managing the complete order process, from receipt to delivery.You ensure smooth processing of orders, keep customers informed about order status, and closely coordinate with logistics partners to guarantee timely deliveries.Customer Service: Providing excellent customer service to our B2B clients.Technical Support: Collaborating with the technical team to resolve customer inquiries related to our technological medical products.

.Develop and maintain relationships with your customers;.Analyze customer needs and advise on the right service products from the range;.Managing your customers and their file;.

This position involves balancing dual roles as a Dispatcher and a Customer Service professional in the service sector: coordinating property maintenance services while providing top-notch customer support.

Client Details

Our client is a globally recognised force in the service industry, boasting a team of over 5,000 professionals across various locations.Renowned for their commitment to providing high quality property services, they uphold a strong reputation for excellence and efficiency.

Description

The duties for this Dispatch / Customer Service Officer position can be divided into 2 parts:

Administrative-planning section:

- Follow up and adjust the daily planning of the cleaning staff in the field (permanent cleaning staff and mobile shifts)
- Management of the clusters (client portfolios per employee).
- Consultation with operational managers for optimal capacity allocation,

Commercial section:

- Complaint handling,
- Contribute to the development and improvement of Atalian services, take care of customer relations (thinking along on improvement actions),
- Cross-regional cooperation where necessary.

We are seeking a dedicated Support Coordinator for our Customer Service Department who can handle a fast-paced environment while ensuring excellent service and support to our clients.

Client Details

This organisation is a leading player in the FMCG sector, employing over 5000 people globally.They are well-established, operating in over 50 countries, and have a significant presence in Brussels where this role is based.They are renowned for their commitment to quality and excellence in customer service.

Description

• Provide top-notch customer service by effectively managing customer inquiries and complaints.
• Coordinate with team members to ensure smooth operations and optimal performance.
• Track and report on customer interactions to identify areas for improvement.
• Maintain a high level of product knowledge to provide accurate information to customers.
• Manage customer accounts efficiently, ensuring that all information is accurate and up to date.
• Work closely with other departments to resolve customer issues promptly.
• Participate in team meetings to discuss strategies for enhancing customer satisfaction.
• Adhere to company policies and procedures while performing daily tasks.

Follow up of customer service issues (import, export, load control).Ensuring good communication flow between customer and Cargolux. Analyzing the customer allocations and booking performance.Analyzing the feasibility of a freight request.

You play a key role in achieving our sales targets and providing excellent customer service..Job description:.

As a Customer Success, the focus is on promptly addressing customer inquiries to ensure a positive and satisfying experience.Effective communication and problem-solving skills are key for success.

Client Details

Our client is one of the world's largest companies specialising in the manufacture and distribution of medical devices.

Description

• Addressing Customer Inquiries: Responding to customer queries, concerns, and requests through various communication channels, such as phone, email, or chat.

• Problem Resolution: Effectively resolving customer issues by providing solutions, troubleshooting problems, and ensuring a positive resolution.

• Customer Assistance: Offering guidance, product knowledge, and assistance to customers to enhance their understanding and use of the company's products or services.

• Maintaining Customer Records: Recording and maintaining accurate customer information, interactions, and transactions in the company's database or customer relationship management (CRM) system.

• Communication Skills: Demonstrating strong communication skills to convey information clearly, empathise with customer concerns, and ensure a positive customer experience.

• Team Collaboration: Collaborating with other team members and departments to address complex customer issues and improve overall customer satisfaction.

• Continuous Improvement: Providing feedback on customer trends and issues to contribute to the continuous improvement of products, services, and customer service processes.

Follow up of customer service issues (import, export, load control).Ensuring good communication flow between customer and Cargolux. Analyzing the customer allocations and booking performance.Analyzing the feasibility of a freight request.

Offers and puts in place after-sales service contracts
Follows up internally that Movu adheres to the after-sales service contracts                          (e.g.timely execution of maintenance, spare part service, etc.)
Proactively and effectively approaches existing and potential (installed base) customers to generate new sales.
Is responsible for the independent processing of inquiries from customers
Is responsible for the preparation of clear quotes and monitors the progress
Reports relevant customer data in the CRM
Provides appropriate after-sales support to customers
Produces regular and accurate reports in accordance with company's standards to keep his/her manager informed on the sales results
Monitors customer satisfaction

.Managing the intake and modification of sales orders for finished goods.Managing claims and return processes.You will prepare reports for the finance, sales, and management teams.

The position entails providing multilingual support to customers across Europe during international vehicle breakdowns, ensuring a supportive and reassuring experience.Key responsibilities include maintaining regular communication with repair dealers and customers, ensuring transparency and trust.Creative problem-solving is essential, especially in complex scenarios, and teamwork is emphasized as a fundamental component of business success.