340 jobs voor french customer service gevonden

As a Customer Service Advisor in the team, you will be essential in strengthening the connection between the company and the German-speaking clients.Here's what your role will involve:
* Providing Exceptional Support: Using your fluent German language skills, along with proficiency in French, Dutch, or English, you will address customer inquiries with professionalism and clarity.
* Resolving Customer Issues: You'll handle a wide range of questions and concerns, efficiently resolving issues to enhance the customer experience.
* Ensuring Customer Satisfaction: By delivering high-quality assistance and support, you will contribute to the goal of achieving complete customer satisfaction.

Your role will be pivotal in making sure the clients feel heard, valued, and satisfied with the services.
* Handling inquiries and concerns through phone, email, or chat.
* Act as the main point of contact for our customers.
* Leverage your language skills to ensure clear and efficient communication,
* resolving customer issues promptly.
* Foster strong customer relationships by providing outstanding service and personalized support.
* Work collaboratively with team members to exchange insights and implement best practices.

Processing orders, forms, applications, and requests.Keeping records of customer interactions, transactions, comments, and complaints.

Check, register, confirms customers' orders, encode order with shipment date and liaise with contracted haulier to organize shipment while communicating with customer and make all the adjustments necessary until the booking and closing of orders,.Manage consignment if inventory tracking / VMI and reconcile inventory monthly.

Support our business development department through preparing lists of clients, making appointments, doing the specific follow up,

.Keeping records of customer interactions, transactions, comments, and complaints..Processing orders, forms, applications, and requests. .Developing a rapport with customers, demonstrating a polite and professional approach.

The group comprises 1,500 employees based in 10 offices worldwide: New York, London, Brussels, Paris, Milan, Cape Town, Hong Kong, Shanghai &Tokyo.The group collaborates with 350 clients in the luxury, lifestyle, fashion, automotive, insurance, banking, and media sectors.

As a Customer service representative in a bookmaker company, you will be responsible for assisting customers with inquiries, resolving issues, and providing information related to betting services.

Client Details

Our client is a significant player in the gambling industry.He is known for a diverse range of betting services and for emphasising responsible gaming practices.

Description

• Manage complaints and claims
• Communicate with freelancers, customers, and companies via email, phone, and chat
• Send emails to relevant departments, coordinate dispatch
• Weekly training on new offers and in-depth knowledge of regulations
• Strong written and verbal communication skills
• Problem-solving and conflict resolution

The Customer Service Center (CSC) is the 1st point of contact for all customers (internal & external) with questions and complaints about the products and services.The key objective of the CSC is to provide fast, accurate, and high quality information to our customers and patients, to maintain and increase customer satisfaction and to contribute to positive business results.

The Customer Service Center is looking for a front office employee with a passion for customers:

- Your focus on patient & customer enables you to solve questions from customers in the Benelux;

- In a structured way you are able to manage the complete order process (validation, registration, order entry, complaint handling, etc.).Your technical insight helps you to deal with different processes and systems;

- Due to your understanding and integrity you are capable of detecting and follow-up on Logistical Customer Complaints;

- To enable correct follow-up and handling of customer requests you thoroughly understand the processes and pharmaceutical legislation applicable in the Benelux;

- Your excellent communication skills help you to connect and collaborate closely with different departments and internal/external stakeholders;

- Your efficiency is key to help you optimize existing processes and define new opportunities.

The text highlights customer service roles such as addressing inquiries, resolving issues, and providing product assistance.It emphasises strong communication, teamwork, and maintaining records.

Client Details

Our client is one of the world's largest companies in the pharmaceutical sector in Brussels.

Description

• Manage and process customer orders for pharmaceutical products.
• Provide exceptional customer service to clients, ensuring their inquiries and concerns are addressed promptly and accurately.
• Collaborate with cross-functional teams, including Sales, Logistics, and Finance, to ensure seamless order fulfilment.
• Resolve order-related issues and discrepancies, maintaining a proactive approach to customer satisfaction.
• Maintain accurate and up-to-date records of customer interactions and transactions.
• Communicate proactively with customers to provide order status updates and address any potential delays.
• Assist in developing and implementing process improvements to enhance overall efficiency in order management.

In short, every day looks different & customer contact mainly takes place through email!

Our multi lingual advisors utilise their language skills to support customers with international breakdowns.It doesn't matter where they are in Europe, we take full ownership of the breakdown and give our customers a peace of mind Communication is key.

Jobomschrijving.Deliver exceptional customer service to VIP clients..

Manage and process customer orders..Provide exceptional customer service to clients, ensuring their inquiries and concerns are addressed promptly and accurately..

Manage and process customer orders for pharmaceutical products..

The role focuses on managing customer orders and delivering exceptional service.Key responsibilities include collaborating with Sales, Logistics, and Finance for efficient order fulfilment, resolving issues, and maintaining accurate records.Proactive communication with customers about order status and delays is essential, along with assisting in process improvements.

Client Details

Our client is one of the world's largest companies in the Fast-Moving Consumer Goods sector in Brussels.

Description

• Manage and process customer orders.
• Provide exceptional customer service to clients, ensuring their inquiries and concerns are addressed promptly and accurately.
• Collaborate with cross-functional teams, including Sales, Logistics, and Finance, to ensure seamless order fulfilment.
• Resolve order-related issues and discrepancies, maintaining a proactive approach to customer satisfaction.
• Maintain accurate and up-to-date records of customer interactions and transactions.
• Communicate proactively with customers to provide order status updates and address any potential delays.
• Assist in developing and implementing process improvements to enhance overall efficiency in order management.

Support the implementation of new customer service strategies and tools...Provide exceptional customer service to clients, handling inquiries and resolving issues promptly..Collaborate effectively with team members and cross functional departments..

Communicate with freelancers, customers, and companies via email, phone, and chat.Send emails to relevant departments, coordinate dispatch.Jobomschrijving.Manage complaints and claims.

.Perform pigment tests per Imerys' methods and safety procedures..Maintain documentation for ISO audits and quality certifications..Prepare and send Certificates of Analysis (COA) to customers..

Market Analysis: Monitor developments .Customer Service: Provide excellent customer service and strive for maximum customer satisfaction..

A VIP Customer Service team member is sought for a high-profile role in the Sport industry, based in Brussels.This position requires a focus on delivering top-tier customer service to VIP clients and maintaining the company's strong reputation.

Client Details

Our client is a well-established titan in the Leisure & Sport industry.With thousands of employees worldwide, they are committed to providing high-quality services and experiences for their VIP customers.

Description

• Deliver exceptional customer service to VIP clients.
• Maintain and build strong relationships with VIP clients.
• Respond to VIP client inquiries and complaints in a timely and professional manner.
• Develop knowledge of company products and services to provide accurate information to clients.
• Collaborate with various departments to ensure client satisfaction.
• Uphold the company's high standards and reputation in all interactions.
• Participate in training and development programs to enhance job skills.
• Contribute to the overall goals of the Customer Service team.

.Maintaining Customer Records: Recording and maintaining accurate customer information, interactions, and transactions in the company's database or customer relationship management (CRM) system..

Our client is one of the world's largest companies specialising in the manufacture and distribution of medical devices.

Jobomschrijving

• Addressing Customer Inquiries: Responding to customer queries, concerns, and requests through various communication channels, such as phone, email, or chat.

• Problem Resolution: Effectively resolving customer issues by providing solutions, troubleshooting problems, and ensuring a positive resolution.

• Customer Assistance: Offering guidance, product knowledge, and assistance to customers to enhance their understanding and use of the company's products or services.

• Maintaining Customer Records: Recording and maintaining accurate customer information, interactions, and transactions in the company's database or customer relationship management (CRM) system.

• Communication Skills: Demonstrating strong communication skills to convey information clearly, empathise with customer concerns, and ensure a positive customer experience.

• Team Collaboration: Collaborating with other team members and departments to address complex customer issues and improve overall customer satisfaction.

• Continuous Improvement: Providing feedback on customer trends and issues to contribute to the continuous improvement of products, services, and customer service processes.

JobomschrijvingOrder Processing: Managing the complete order process, from receipt to delivery.You ensure smooth processing of orders, keep customers informed about order status, and closely coordinate with logistics partners to guarantee timely deliveries.Customer Service: Providing excellent customer service to our B2B clients.Technical Support: Collaborating with the technical team to resolve customer inquiries related to our technological medical products.

Ensuring customer satisfaction by actively inquiring about their experience and addressing their needs.Processing information from support, service, and interventions.

As a Sales Administrator, you assist the sales team to ensure customer satisfaction.You are the primary contact for logistical inquiries and keep customers informed about the status of their orders.

Client Details

Our client is an internationally renowned company in the logistics and manufacturing sector.

Description

Your daily tasks include:

• Recording orders received from sales representatives and forwarding them to production.
• Organizing the transport of products from our factories in Europe to construction sites.
• Tracking orders and informing customers of delivery dates.
• Handling invoicing after delivery.
• Managing the phone switchboard and directing calls based on requests.
• Working in an ERP environment (M3) and managing stress effectively.
• Collaborating within a team of 2 to 3 people, optimizing task distribution.
• Learning quickly to achieve full autonomy in your tasks.

Your responsibilities include:

• Being the primary interface between the client and our factories in Europe.Proficiency in French, Dutch, and English is required.
• Managing customer orders in the ERP (M3).
• Creating orders, sending confirmations, and handling customer invoicing.
• Organizing transportation.
• Managing delivery timelines and communicating with customers.
• Handling the telephone switchboard.

With an international character, they continuously invest in improving their products and services.DescriptionOrder Processing: Managing the complete order process, from receipt to delivery.You ensure smooth processing of orders, keep customers informed about order status, and closely coordinate with logistics partners to guarantee timely deliveries.Customer Service: Providing excellent customer service to our B2B clients.Technical Support: Collaborating with the technical team to resolve customer inquiries related to our technological medical products.

When working for our import customer service desk , you are in charge of releasing import shipments & all relevant administration linked to the import process which includes invoicing, port captain declaration & customer service follow up.You communicate with our customers & overseas agents to ensure import shipments are released correctly to the rightful cargo owner

Organizing transportation..Managing delivery timelines and communicating with customers..Managing customer orders in the ERP (M3)..Creating orders, sending confirmations, and handling customer invoicing..