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Service Manager oriented Finance

Paradigm in BRUSSEL
Vaste jobs
Online sinds 11 dec. 2024 - gewijzigd sinds 18 dec. 2024

Service Manager oriented Finance


Als Service Manager Finance werk je als Paradigm-medewerker bij onze partner Leefmilieu Brussel waar je deel uitmaakt van het team Projectbeheer en IT-diensten dat verantwoordelijk is voor het ondersteunen van de business en support afdelingen bij de implementatie van hun nieuwe IT-projecten en bij het onderhoud van bestaande tools.

Jouw bijdrage, jouw taken:

Als Service Manager zijn je belangrijkste verantwoordelijkheden de volgende:

  • Plannen, implementeren en meten van alle aspecten met betrekking tot de capaciteit, beschikbaarheid en reparatie van de ICT-diensten waarvoor je verantwoordelijk bent, en garanderen dat deze worden behaald;
  • SLA's definiëren (leveranciers en IT-diensten) in samenwerking met de business;
  • Monitoren/meten van de prestaties van de ICT-diensten die onder jouw verantwoordelijkheid vallen en het aanspreekpunt zijn in geval van incidenten;
  • De business ondersteunen bij het oplossen en begrijpen van technische risico's en incidenten door incidentgegevens te verzamelen en ervoor te zorgen dat de reacties duurzaam zijn;
  • Verzamelen, registreren, analyseren en rapporteren van capaciteitsgegevens;
  • In overleg met de business: bepalen en uitvoeren van acties om de kwaliteit van de dienstverlening te handhaven en te verbeteren;
  • De capaciteit van de ICT-infrastructuur en van de ondersteunende organisatie optimaliseren om een constant niveau van beschikbaarheid van diensten te bekomen;
  • Instaan voor IT/Business coördinatie bij het ontwikkelen van nieuwe diensten;
  • Erop toezien dat alle kosten met betrekking tot ICT-diensten worden verantwoord en instaan voor de opvolging.

IT Manager

Michael Page in WILLEBROEK
Vaste jobs
Online sinds 5 dec. 2024 - gewijzigd sinds 19 dec. 2024

The IT Manager is a key stakeholder in project coordination concerning all IT-related matters within the company.This individual will collaborate with internal business stakeholders and external support partners to ensure smooth day-to-day operations.The role requires a business-focused expert who can advocate for user needs and take the necessary actions for planning and support.

Key responsibilities:

Business System Support:

  • Act as a super-user and system expert for SAP (ERP), specifically for the S4Hana and Coupa modules (with 80% of the projects being finance-related).

  • Understand the architecture and process flows of ERP, Process Control, and related manufacturing systems
  • Monitor system health and stability.
  • Troubleshoot and address system issues, outages, and functional needs, engaging support partners as needed
  • Support business users as a subject matter expert on existing and proposed system functionality
  • Act as program manager and project stakeholder for system upgrades and enhancements

End User Support:

  • Act as the first responder for user desktop issues (hardware and software), engaging the help desk and support partners as needed.
  • Facilitate requests for purchases.
  • Observe and anticipate user needs, and make appropriate recommendations for improvement.

Infrastructure, Process and Policy:

  • Assist users in understanding IT Policy, Process, and Systems.
  • Support business leadership in strategic planning and project oversight.
  • Coordinate site activities for upgrades and system maintenance.
  • Make recommendations for enhancements that will improve system function, capabilities, and stability.

IT Manager

Michael Page in WILLEBROEK
Vaste jobs
Online sinds 5 dec. 2024 - gewijzigd sinds 19 dec. 2024

The IT Manager is a key stakeholder in project coordination concerning all IT-related matters within the company.This individual will collaborate with internal business stakeholders and external support partners to ensure smooth day-to-day operations.The role requires a business-focused expert who can advocate for user needs and take the necessary actions for planning and support.

Key responsibilities:

Business System Support:

  • Act as a super-user and system expert for SAP (ERP), specifically for the S4Hana and Coupa modules (with 80% of the projects being finance-related).

  • Understand the architecture and process flows of ERP, Process Control, and related manufacturing systems
  • Monitor system health and stability.
  • Troubleshoot and address system issues, outages, and functional needs, engaging support partners as needed
  • Support business users as a subject matter expert on existing and proposed system functionality
  • Act as program manager and project stakeholder for system upgrades and enhancements

End User Support:

  • Act as the first responder for user desktop issues (hardware and software), engaging the help desk and support partners as needed.
  • Facilitate requests for purchases.
  • Observe and anticipate user needs, and make appropriate recommendations for improvement.

Infrastructure, Process and Policy:

  • Assist users in understanding IT Policy, Process, and Systems.
  • Support business leadership in strategic planning and project oversight.
  • Coordinate site activities for upgrades and system maintenance.
  • Make recommendations for enhancements that will improve system function, capabilities, and stability.

IT Manager

Michael Page International (Belgium) in WILLEBROEK
Vaste jobs
Online sinds 28 nov. 2024

Our client is an international company headquartered in the Antwerpen region with over 30 years of experience at the international scale.They are looking for an IT Manager acting as a primary stakeholder in project coordination (applications and infrastructure) as well as technologies related to SAP within the company.

The IT Manager is a key stakeholder in project coordination concerning all IT-related matters within the company.This individual will collaborate with internal business stakeholders and external support partners to ensure smooth day-to-day operations.The role requires a business-focused expert who can advocate for user needs and take the necessary actions for planning and support.

Key responsibilities:

Business System Support:

  • Act as a super-user and system expert for SAP (ERP), specifically for the S4Hana and Coupa modules (with 80% of the projects being finance-related).
  • Understand the architecture and process flows of ERP, Process Control, and related manufacturing systems
  • Monitor system health and stability.
  • Troubleshoot and address system issues, outages, and functional needs, engaging support partners as needed
  • Support business users as a subject matter expert on existing and proposed system functionality
  • Act as program manager and project stakeholder for system upgrades and enhancements



End User Support:

  • Act as the first responder for user desktop issues (hardware and software), engaging the help desk and support partners as needed.
  • Facilitate requests for purchases.
  • Observe and anticipate user needs, and make appropriate recommendations for improvement.



Infrastructure, Process and Policy:

  • Assist users in understanding IT Policy, Process, and Systems.
  • Support business leadership in strategic planning and project oversight.
  • Coordinate site activities for upgrades and system maintenance.
  • Make recommendations for enhancements that will improve system function, capabilities, and stability.