279 jobs voor it application support gevonden

Perform routine operations: account creation, access management, configuration..Monitor application availability and performance..Escalate complex incidents to development teams or software vendors...

Our client is an international company specializing in digital solutions that enhance employee well-being and purchasing power.By offering a range of services tailored to workplace needs, it helps organizations improve engagement and satisfaction.They are looking to reinforce their support team with an IT Support.

User Support and Assistance

• Respond to user requests and incidents related to business applications (via ticketing system, phone, email).
• Diagnose, analyze, and resolve application issues.
• Escalate complex incidents to development teams or software vendors.

Application Administration and Maintenance

• Perform routine operations: account creation, access management, configuration.
• Monitor application availability and performance.
• Apply updates and patches in coordination with technical teams.

User Training and Support

• Provide training sessions on application usage.

• Suggest improvements to enhance the user experience.

   

.Deploy ALM standards, implement versioning, CI/CD, and secure hosting.Develop a framework for End User Applications, enabling CI/CD and secure hosting..

.Deliver fast and effective IT support (by phone, remotely, or on site) to ensure high customer satisfaction Troubleshoot and resolve reported IT issues, escalating complex or urgent problems to third parties when necessary Monitor and manage hardware, software, and network issues for clients Assist colleagues with the installation of non complex devices (laptops, desktops, mobile devices) and handle more advanced setups (servers) following established procedures Support ITS portfolio applications and take ownership of one or more applications Document supported applications and contribute to building a robust knowledge base

We are looking for an Application Analyst & Support for one of our customers, a major player in its sector.You will be joining a dynamic team responsible for optimising and supporting business tools.

This role is ideal for an analytical, inquisitive and solutions-oriented professional with an affinity for technology and an excellent sense of service.

Your role will involve supporting applications, analyzing and testing new solutions, monitoring systems performance and contributing to their optimisation.

Your responsibilities will include

Analysis & Testing

• Participating in the testing and analysis phases of new solutions.
• Contribute to the development of reporting systems and tools.

Support & User Assistance

• Managing requests and incidents via a ticketing system.
• Providing functional support to internal and external users.

Performance monitoring

• Monitoring and optimising daily processes linked to the applications.
• Analysing any anomalies and proposing appropriate solutions.

Improvement & Optimisation

• Contribute to the development of business tools in conjunction with the technical teams.

• Acting as a key contact for suppliers on interface adjustments and tests.

   

Experis delivers a powerful blend of top-tier talent and expert solutions that propel success.We specialize in IT resourcing, project solutions, and managed services, empowering organizations to develop individuals and teams ready to thrive in the digital age.

Are you a tech-savvy problem solver with strong interpersonal skills?Do you thrive in dynamic environments and enjoy supporting IT solutions that make a difference?If so, we have the perfect role for you!

Your Mission

As an ITS Officer, you will:

• Deliver fast and effective IT support (by phone, remotely, or on-site) to ensure high customer satisfaction.
• Troubleshoot and resolve reported IT issues, escalating complex or urgent problems to third parties when necessary.
• Monitor and manage hardware, software, and network issues for clients.
• Assist colleagues with the installation of non-complex devices (laptops, desktops, mobile devices) and handle more advanced setups (servers) following established procedures.
• Support ITS portfolio applications and take ownership of one or more applications.

• Document supported applications and contribute to building a robust knowledge base.

   

Voor één van onze klanten gelegen in Limburg en actief in de dienstensector zijn wij op zoek naar een IT Application Support Engineer.Als Application Support Engineer biedt je ondersteuning aan onze gebruikers op vlak van software issues.

What the key tasks will look like

As an AS400 Developer/Analyst, you will develop new and maintain/adapt/improve existing IT applications on the business's demand by programming independently in a stipulated programming language, supporting projects, and collaborating in a team.

Contribute to and validate the functional analysis and specification of requests for IT developments:

• Realize IT projects according to approved functional specifications and within the approved budget and planning.Conduct code reviews and follow-up release management.
• Develop new programs or adapt existing programs in respect of the existing standards.
• Test new developments before submitting them to the key-user for user testing
• Document his/her realizations.

Maintain and improve existing IT applications:

• Handle all incoming requests related to the applications you're responsible for (Tickets).
• Correct bugs in the applications you're responsible for.
• Analyze root causes of frequent problems and propose fundamental solutions.
• Realize approved improvements.
• Maintain user and technical documentation.

Support business users in the usage of the existing IT applications:

• Define the required availability levels and response times with the business owners.
• Elaborate support procedures, with escalation to external parties where appropriate.
• Measure and report the achieved availability levels and response times.
• Assist users in the improved usage of the existing applications.

General:

• Propose improvements in the existing applications so as to reduce their Total Cost of Ownership (TCO).
• Collaborate in a constructive way with colleagues in IT and in the business so as to realize the mission of DKV IT.
• Timely report on the status and the progress of his/her assignments.
• Actively contribute to the team meetings and to the community meetings.
• Participate with permanence when required.

Voor hun IT team zijn ze op zoek naar een.Support Engineer Software Applications. .Je zal calls in een offline omgeving gaan identificeren van structurele verbeterpunten.

Door voortdurende investeringen in IT en automatisering blijft de organisatie haar klanten ondersteunen met geavanceerde software en ERP oplossingen.Als ERP Application Support Engineer speel je een cruciale rol in het beheren en optimaliseren van het ERP systeem.Je biedt ondersteuning aan gebruikers, analyseert processen en helpt bij de verdere digitalisering van bedrijfsactiviteiten.

Voor onze dienst IT Business Support and Application Management zoeken wij een enthousiaste FirstLine Support Medewerker die ons team komt versterken.In deze rol ben jij het eerste aanspreekpunt voor onze 450 collega’s.

Indien je een achtergrond hebt in business processen & fan bent van efficiënte digitaliseringsmogelijkheden kan dit wel eens voor jou zijn.Takenpakket:Operationele ondersteuning + training users: L1 applicatie ondersteuning, beheer incidenten, training key users bij gebruik bestaande én nieuwe apps & toolsAnalyse: kritische blik op verbeteringen dankzij operationele ondersteuning, escaleren naar L2 support indien nodig, onderzoeken waar digitalisatie extra kanApplicatie implementatie: issues vertalen naar functionele wijzigingsaanvragen, kwaliteit bewaken, betrokkenheid in acceptatie testen nieuwe applicatiesOpvolging: opgeleverde applicaties opvolgen en proactief reageren op potentiële problemen, uitvoeren periodieke controles 

Experience with application lifecycle management, including implementation, maintenance, and phase out..Familiarity with ITIL practices or similar frameworks..

Experience with application lifecycle management, including implementation, maintenance, and phase out..Familiarity with ITIL practices or similar frameworks..

.Design, develop, and implement custom software solutions using the Liberty Create platform..Conduct unit and integration testing, applying bug fixes as needed..Support deployments, address issues during UAT, and provide early live support. .

You stay attentive, along with your team members, to the internal clients' needs and expectations: you take a proactive approach and/or analyze tickets to adjust workflows and processes accordingly..You report recurring issues to the helpdesk & application management manager and work with your ICT colleagues to develop structural solutions..

Coordinate, organize, and monitor project activities based on priorities, team competencies, and client needs..Advise and support project team members to ensure high performing collaboration..

Responsibilities include configuring devices, managing user accounts, and providing end user support to minimize downtime and enhance productivity.Additionally, they install, configure, and repair IT infrastructure, manage network connections, etc.

Ook de integratie van ERP met hun WMS, e commerce platform, Powerplatform, maatwerksoftware en andere..Voor een West Vlaams logistiek bedrijf regio Roeselare, zijn we op zoek naar een hands on IT/Application Manager..

Our client is a Belgian organization with a strong social impact, focused on providing healthcare services in Brussels and Flanders.With an inclusive, people-centered approach, the organization customizes its services to address each individual's specific needs.

• As a team leader for the ICT helpdesk and application management, you lead the first-line team members and actively participate in activities when necessary.
• Together with your team, you ensure seamless support for users of ICT systems and applications.
• You stay attentive, along with your team members, to the internal clients' needs and expectations: you take a proactive approach and/or analyze tickets to adjust workflows and processes accordingly.

• You report recurring issues to the helpdesk & application management manager and work with your ICT colleagues to develop structural solutions.

   

Windows troubleshooting (error messages, improving performance, tweaking system, changing appearance and settings)..Support for specific client software and applications (installation, error messages, tweaking)..

.Ondersteuning en incidentbeheer: Bied eerstelijns en tweedelijnsondersteuning, beheer wijzigingsverzoeken in CRM en los incidenten op, terwijl je deze documenteert en voorkomt..

Ondersteuning en incidentbeheer: Bied eerstelijns en tweedelijnsondersteuning, beheer wijzigingsverzoeken in CRM en los incidenten op, terwijl je deze documenteert en voorkomt..Systeembeheer en optimalisatie: Beheer gebruikersrechten, analyseer platformgebruik, neem deel aan optimalisatieprojecten en vertaal bedrijfsbehoeften naar rapportages en oplossingen..

Voor onze klant in Antwerpen zijn wij op zoek naar een Second Line Application Analyst.Het bedrijf maakt deel uit van een internationale HR groep en is een toonaangevende speler in België.

.Application Architecture..Project Delivery. Oversee issue resolution efforts, ensuring coordination between business units and support partners ..

Analyze recurring problems, identify root causes, and propose effective solutions..Install, configure, and update software applications while ensuring security and performance..

Notre client est une entreprise semi-publique bien connue du paysage bruxellois.Son objectif est de faciliter la vie des citoyens

• Coordination des activités IT de la coopérative :
  • Gestion du parc d'applications Windows : être le point de contact unique (SPOC) avec les prestataires externes, veiller à la mise à jour des applications, garantir leur bon fonctionnement en réponse aux besoins des utilisateurs.
  • Apporter un support quotidien pour l'utilisation des outils informatiques et participer activement à la digitalisation des processus internes.
• Gestion de l'infrastructure :
  • Comprendre et superviser l'architecture IT globale, en coordination avec les prestataires externes pour les supports techniques (L1, L2, L3), tout en apportant une aide directe si nécessaire.
• Conduite du changement :
  • Jouer un rôle central dans l'amélioration continue de la coopérative, via l'organisation de workshops et de formations sur l'utilisation des outils numériques afin d'optimiser les processus internes.
• Supervision de la sécurité IT :
  • Implémenter des politiques de sécurité pour protéger les données et les infrastructures de l'entreprise, en collaboration avec les prestataires externes.
• Gestion des projets IT :
  • Piloter des projets de déploiement et d'intégration de nouvelles technologies, notamment sur les solutions Microsoft (Power Platform, Dynamics 365).
  • Assurer la documentation et le suivi des projets, en respectant les délais et le budget.
• Amélioration continue et support :

  • Analyser les retours des utilisateurs pour identifier les opportunités d'amélioration et optimiser les outils existants.

     

As a Support Officer, you will handle IT problems and respond to IT requests and incident calls via phone, mail, or the IT Service Management application, Service Now.You will analyze and resolve requests, keeping end users and colleagues informed throughout the process.