300 jobs voor it application support gevonden

Talen.Cia consulting is currently looking for a Digital Business Analyst for a renowned client based in Brussels.

Please note that this position has 60% of working on new functionalities and 40% of application support.

Tasks:

• Compile business requirements, both functional and non-functional, for digital applications.
• Determine and suggest ways to improve the business while using Agile/Scrum methodology
• Conduct a functional examination of these specifications across the various application components.
• Analysis of gaps.
• Write User Stories or requirements based on the analysis; these will serve as the foundation for further grooming and refinement sessions.
• Support the creation and implementation of test cases.
• Assure accurate and thorough request and analysis documentation.
• Ensure that the decisions made have business support.
• Communication with senior IT technical designers, product owners, project managers, and IT architects.
• Ensure that the prerequisites (designs, acceptance criteria, etc.) are delivered on schedule in order to ensure a successful sprint delivery.
• Question the time and financial estimates that the implementation partners have provided.
• Attend to user requirements, action items, meeting minutes, and project deliverables.

• Make sure that we work well together with our outside partners for digital application development.

   

Application Support (40%):

• Guarantee and enhance the stability of the applications by spearheading and monitoring pertinent measures to achieve stability enhancements, such as consistent communication with technical teams (security, architecture, infrastructure, etc.), tracking issues, and conducting root cause analysis.
• To serve as the primary point of contact for all ongoing requests for assistance and to coordinate with the relevant teams.Work closely in tandem
• Business User/Owner Application Support: For assigned apps, provide the fundamental analysis necessary to enable second and third tier application support.
• Support the resolution of functional and technical problems in accordance with a specified severity and prioritization strategy.
• Keep an eye on the production data integration procedures to make sure the necessary availability.
• Upkeep of the knowledge repository.

• During implementations, some flexibility in working hours is necessary.

   

What the key tasks will look like

As an AS400 Developer/Analyst, you will develop new and maintain/adapt/improve existing IT applications on the business's demand by programming independently in a stipulated programming language, supporting projects, and collaborating in a team.

Contribute to and validate the functional analysis and specification of requests for IT developments:

• Realize IT projects according to approved functional specifications and within the approved budget and planning.Conduct code reviews and follow-up release management.
• Develop new programs or adapt existing programs in respect of the existing standards.
• Test new developments before submitting them to the key-user for user testing
• Document his/her realizations.

Maintain and improve existing IT applications:

• Handle all incoming requests related to the applications you're responsible for (Tickets).
• Correct bugs in the applications you're responsible for.
• Analyze root causes of frequent problems and propose fundamental solutions.
• Realize approved improvements.
• Maintain user and technical documentation.

Support business users in the usage of the existing IT applications:

• Define the required availability levels and response times with the business owners.
• Elaborate support procedures, with escalation to external parties where appropriate.
• Measure and report the achieved availability levels and response times.
• Assist users in the improved usage of the existing applications.

General:

• Propose improvements in the existing applications so as to reduce their Total Cost of Ownership (TCO).
• Collaborate in a constructive way with colleagues in IT and in the business so as to realize the mission of DKV IT.
• Timely report on the status and the progress of his/her assignments.
• Actively contribute to the team meetings and to the community meetings.
• Participate with permanence when required.

Database: DB2.RPG IV/ILE, Free RPG, Service Programs, CL, DFU, RLU, MQ, SQL, SDA.Realize approved improvements..Maintain user and technical documentation.. .Soft skills.

Analyst SAP SD, where you play a crucial role in shaping the future of our business systems.You manage various ICT projects by taking ownership of SAP modules, supporting non SAP applications, and providing general advice, support, and consultancy to stakeholders and key users..

We ‘ontzorgen’ door administratieve opvolging, planning van de diverse activiteiten en kostenbeheersing zoveel mogelijk te automatiseren.Om onze ambities waar te kunnen maken, zijn we op zoek naar een collega application support analist.Application Support AnalistAls Application Support Analist ben je verantwoordelijk voor het ondersteunen, onderhouden en optimaliseren van softwareapplicaties binnen een organisatie.

Een greep uit je takenpakket:Je hebt kennis van technologien zoals webservices, XML, JSON, API managementJe hebt kennis van version control (Git) en van CI/CDJe hebt kennis van 0365, windowsapplicatie en BI toolsJe beschikt over een basiskennis van databasesJe bent analytisch sterk en hebt een probleemoplossend denkvermogen.Daarnaast ben je voor al onze end users het eerste aanspreekpunt wat betreft software issues.Dankzij jouw vlotte tussenkomst kunnen ze snel weer aan de slag.

.Amélioration continue et support :.Comprendre et superviser l'architecture IT globale, en coordination avec les prestataires externes pour les supports techniques (L1, L2, L3), tout en apportant une aide directe si nécessaire...

Oversee the lifecycle of DWP (such as Office 365) products including planning, development, deployment, and maintenance in collaboration with IT systems & Applications...

.Support teams in the deployment of architecture topics (functional, informational, technical, security,)..Ensure alignment of all stakeholders on the proposed architecture (product owners, project managers, security architects, etc).

Voor onze klant dat verpakkingsmaterialen maakt in Tongeren zijn we op zoek naar een IT Applicatie ondersteuner.

Je zal instaan voor de support van het applicatielandschap.Dit van onder andere ERP (Business Central), CRM (Salesforce) en BI.Hierbij hoort ook het bouwen en opvolgen van API’s.
Daarnaast ben je voor al onze end users het eerste aanspreekpunt wat betreft software issues.Dankzij jouw vlotte tussenkomst kunnen ze snel weer aan de slag. 
Via een ticketing tool zorg je ervoor dat ons support proces verder wordt geoptimaliseerd.

You will develop and maintain software on our Mainframe platform z/OS or on our Linux environment.You do this using industry standard tools (e.g., IDz, z/OS Connect, git,) and technology (e.g., PL/I, JCL, CICS, DB2, ACUCOBOL)..

Ervarings als Desktop Support Engineer of Support Technician..Geavanceerde kennis van computer hardware systems, chipsets, memory modules, en rand apparatuur..

All drivers and software to support configurations as mentioned by supported hardware.Office Applications.User Requests concerning removals, changes or additions of software or hardware.Inquiries about incident/request status.

Our client is a leading global law firm, advising clients on significant transactions and disputes.They are looking for an IT Support Specialist to take part in the firm's development. 

Based in Brussels, the IS Support Specialist is a second level support role with the responsibility of providing technical support to customers and operational and administrative support for IT functions. 

Your main responsibilities will include:

• Providing world class customer service to their lawyers and office personnel.
• Execute the effective and timely delivery of IT services.
• Interact effectively with all customer constituencies.
• Maintain the operational availability of all computer related equipment and IT resources including laptops, desktops, printers, servers, data communication equipment, network infrastructure, telephone equipment and audio-visual systems.
• Deploy computer and related equipment in a timely fashion to meet the day to day operational requirements.
• Responsible for setting up, installing, operating, testing and troubleshooting audio and visual equipment, including setting up equipment used to enhance live events, such as laptops, projectors, screens and microphones.
• Respond to conference room attendee technology requests and needs, and troubleshoots problems utilizing standard troubleshooting tools.
• Perform effectively as a second level technical resource to resolve customer problems and provide technical leadership to other local IT resources.
• Perform, maintain and adhere to Firm-wide and departmental policies, standards, operational guidelines, and administrative procedures relating to IT function.
• Encourage and promote team work between local, regional, and Global Services IT resources.
• Promote and maintain the effective utilization of Firm provided software applications by internal customer constituencies.
• Participate as an active team member on IT projects to which assigned.
• Interact with external vendors.

• Provide technical support and assistance outside of normal business hours as required, including, but not limited, to Saturday and Sundays.

   

Responsibilities include managing user accounts, and providing end user support to minimize downtime and enhance productivity.  

Voor een productiebedrijf, wereldwijd actief met hoofdzetel in West Vlaanderen, zijn we op zoek naar een MES/WMS Application Manager.Hij/Zij zal een belangrijke verantwoordelijkheid nemen in de verdere digitalisering van de groep én wordt het aanspreekpunt voor het WMS (Warehouse Management System) en het MES (Manufacturing Execution System) applicatiedomein binnen IT.

.User Assistance:..Assist users in navigating IT systems, applications, and tools, ensuring they understand how to effectively use available technology..

Consult the web, FAQ’s, knowledge bases, 3rd party support teams, people in your network, etc… to speed up resolution times.Troubleshoot complex issues at various levels : hardware, OS, application, network, security, cloud, virtualization layer, storage, ….

2 jaar ervaring in een Application Owner of support rol en je hebt aantoonbare kennis van Navision/ Microsoft Dynamics Basis programmeerervaring met Navision C/AL en.NET is een plus Kennis van het Microsoft ERP cloud platform is een sterke meerwaarde alsook interesse in het MS Powerplatform

Additionally, you play a key role in improving products and services through feedback and troubleshooting insights. Expertise: Continuously updating their knowledge of the latest technologies, tools, and best practices to provide the most effective solutions. A broad knowledge of Cloud and virtualization, networking, customer support, security and vendor management. Collaboration and communication:  Working closely with development, operations, and product teams to ensure seamless integration and functionality of systems and applications. Communicating with other support engineers to manage workloads, share knowledge, and ensure consistent and high quality support across the team.Innovation and improvement: Identifying and implementing improvements to support processes and workflows to increase efficiency and effectiveness. Proactively suggesting and developing new tools, scripts, or methods to automate repetitive tasks and improve system performance. Gathering and analyzing feedback from customers and internal teams to identify areas for improvement in products and services and working with development teams to implement these enhancements.  

Kubernetes, Docker, Azure, Helm charts.) Experience with.NET ecosystem development technologies (C#,NET, Visual Studio, LINQ,) Experience with relational database management system (SQL Server, Postgre.

Overgang naar Microsoft Dynamics 365 voor alle afdelingen.Optimale benutting en implementatie van alle functionaliteiten met nieuwste IT technologieën. Betrokken bij volledige ERP implementaties: opstart, documentatie en ondersteuning.Gesprekken voeren met collega's, eindgebruikers en key users om noden en vragen te detecteren. Implementeren volgens best practices van de standaard ERP applicatie.Uitvoeren van functionele analyses, technische ontwikkelingen en integraties met gerelateerde applicaties. Beheren van het applicatieplatform, authenticatie en autorisaties.Optimaliseren van kosten, prestaties en stabiliteit.Onze klant Als ERP Application Analyst kom je terecht bij een marktleider in hun branche van machinebouw te Ieper.Wil je werken in een hoogtechnologische omgeving dan ben je hier op de juiste plaats.

Notre client se présente comme intégrateur informatique pour le secteur de la Santé, et plus particulièrement des Maisons de Repos.Fort d’une expertise de près de 10 ans, Il connaît particulièrement bien les exigences et enjeux du secteur et accompagne les Résidences dans tous leurs projets de transformation digitale. 
Nos domaines d’expertise :

• Téléphonie & Appel Infirmier
• Wifi & Internet Très Haut Débit
• Digital Workplace
• Infrastructures & Réseaux
• Multimédia : TV, Interactivité, Canal Info, Digital Signage
•  Infogérance : externalisation en tout ou en partie du service IT

L’IT Support Engineer assiste nos clients pour tout problème informatique et technique.

• Être le 1er point de contact afin de coordonner la résolution des incidents remontés par les utilisateurs finaux
• Répondre aux incidents IT des clients (« incident management »)
• Répondre aux demandes IT des clients (« requests management »)
• Donner l’assistance nécessaire aux utilisateurs finaux
• Matrice d’escalade :
• Escalade des tickets vers N+1 et/ou groupe d’affectation qualifié
• Aiguillage des utilisateurs vers les services adéquats en cas de problèmes liés au support fonctionnel des applications métiers
• Maintenance, Support et Troubleshooting : PC, laptops, serveurs, imprimantes, Vo.IP, Wi-Fi, MDM, infrastructure réseau, etc…
• Installation et configuration des systèmes IT de nos clients.
• Diagnostiquer et résoudre les problèmes liés aux dysfonctionnements de matériel, logiciels, réseaux, etc…

• Fournir un support technique sur site ou via des outils de gestion à distance

   

Also assessing the existing portfolio of applications and technologies as part of a continuous cycle of evaluation and rationalization.Responsibilities· Evaluating business strategies, internal/departmental processes, IT development processes and suggesting improvements.· Creating business architecture models to reflect the organization's strategies and goals and creating and implementing business visions and goals.· Evaluating systems engineering, talent recruiting, and accounting models for discrepancies and vulnerabilities.· Suggesting ideas to reduce costs in IT and business leadership.· Organizing training to improve employees' knowledge and skills for future organizational growth.· Providing business architecture and systems processing guidance.· Ensuring the efficiency, security, and support of the organization's goals.· Determining and implementing build versus buy strategies, mentor personnel, and views of the overall business strategy.· Serves as Enterprise Architect for defining enterprise portfolio roadmaps that meet specific business needs.· Ability to coordinate multiple assignments, organize and set priorities, and meet deadlines· Assist in Architecture Review Board processes, including monitoring the pipeline of requests and scheduling reviews· Proven strong analytical and communication skills and be able to work effectively within all areas of the organization under minimal supervision.Minimum 10 years of demonstrable experience in the field of Architecture (Business or Information or Application etc)· Strong knowledge of enterprise architecture and related disciplines: business, application, information,.architecture· Knowledge of enterprise architecture frameworks (TOGAF,.), methods and tools.· Excellent technical, analytical, and project management skills (PRINCE2, SAFe,.).· Excellent knowledge of the full software development lifecycle· Knowledge of IT governance frameworks· Knowledge about the principal integration architectural styles and practices like EAI, SOA, APIs,.· Excellen Dutch and French communication and interpersonal skills.· Good leadership and motivational skills.· Experience in modeling (Archi.

Acting as a proficient intermediary between users and service providers..Performing issue diagnosis and deliver clear and concise solutions for known issues whether it is on site, via remote desktop, phone, email or live chat..

Onze klant is een integrator binnen infrastructuur met hoofdkantoor in Zaventem.Je werkt op een vast project bij een vaste klant in Brussel centrum en komt in een klein team terecht.Je ondersteunt op het oplossen van issues met betrekking tot desktop, laptop, printer, application, hardware & basis network/server troubleshooting.

Indien dit project toch ten einde zou komen, werk je tijdelijk op de shared service desk op HQ.
 

Leveraging its strong IT services presence, the company delivers consulting, cloud platforms, application development, data intelligence, and IT support.

Role

As a System Engineer, you will

• Evaluate and upgrade endpoint infrastructure environments.
• Conduct feasibility studies and assess software/hardware solutions.
• Inform and support users for optimal system use.
• Develop and maintain technical concepts and documentation.
• Ensure infrastructure maintenance per ITIL methodology.
• Provide technical advice to internal and external clients.

• Participate in improving work procedures and methods.

   

Server Management:

• Installation, configuration and upgrade of the Windows server platform (physical and virtual).
• Administration, maintenance and resolution of the issues and problems.

Network Management:

• Installation and maintenance of the network infrastructure.
• Manage the security aspects to ensure a safe environment.

Internal IT support:

• Support on all hardware and software set at the disposal of the employees.
• Use of trouble ticketing system for IT support activities.

System Architecture:

• Assist in the selection and the implementation of a new infrastructure.

Administration & Reporting:

• Maintenance of the documentation related to the whole environment.
• Asset management (hardware, software)