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Support Specialist - Image Guided Surgery (IGS) / Brussels

Brainlab in BRUSSEL
Vaste jobs
Online sinds 7 dec. 2024 - gewijzigd sinds 21 dec. 2024
We are seeking for a highly motivated Support Specialist in the field of Image Guided Surgery covering our installed base in hospitals in Belgium.The position will be reporting directly to the Regional Manager and you will be based from your home office.Preferably located centrally in Belgium, you will mainly serve hospital customers in the region.

Your main responsibilities will be:

  • Perform installations, preventive maintenance, inspections and repairs of the Brainlab platforms Curve, Kick and Buzz
  • Execute SW/HW updates and/or upgrades
  • Setup network integrations and Virtual Machine servers
  • Perform troubleshooting (onsite and remote) and analyze problems to find solutions
  • Read, analyze, interpret/arrange network diagrams, schematics and wiring diagrams
  • Plan, organize, and implement your service assignments
  • Complete every installation or service assignment efficiently and in a timely manner
  • Communicate in a professional manner and build robust customer relationships.
  • Be friendly, calm and competent on a face-to-face basis with customers
  • Instruct and educate customers in proper use of products and services
  • Perform and document all mandatory administrative tasks accurately according the Brainlab policies in a timely manner
  • Actively live the team approach on a regional and European level
  • Keep up to date with assigned trainings, re-trainings and certifications
  • Keep abreast of developments regarding Brainlab and competitive products and services
  • Deliver high level customer service

Support Specialist - Image Guided Surgery (IGS) / Brussels

Brainlab in BRUSSEL
Vaste jobs
Online sinds 7 dec. 2024 - gewijzigd sinds 21 dec. 2024
We are seeking for a highly motivated Support Specialist in the field of Image Guided Surgery covering our installed base in hospitals in Belgium.The position will be reporting directly to the Regional Manager and you will be based from your home office.Preferably located centrally in Belgium, you will mainly serve hospital customers in the region.

Your main responsibilities will be:

  • Perform installations, preventive maintenance, inspections and repairs of the Brainlab platforms Curve, Kick and Buzz
  • Execute SW/HW updates and/or upgrades
  • Setup network integrations and Virtual Machine servers
  • Perform troubleshooting (onsite and remote) and analyze problems to find solutions
  • Read, analyze, interpret/arrange network diagrams, schematics and wiring diagrams
  • Plan, organize, and implement your service assignments
  • Complete every installation or service assignment efficiently and in a timely manner
  • Communicate in a professional manner and build robust customer relationships.
  • Be friendly, calm and competent on a face-to-face basis with customers
  • Instruct and educate customers in proper use of products and services
  • Perform and document all mandatory administrative tasks accurately according the Brainlab policies in a timely manner
  • Actively live the team approach on a regional and European level
  • Keep up to date with assigned trainings, re-trainings and certifications
  • Keep abreast of developments regarding Brainlab and competitive products and services
  • Deliver high level customer service