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Customer service representative

SYNERGIE BORNEM in RUMST
time Online sinds 15 november 2024 - Tijdelijke jobs

Your tasks as a Customer Service Representative:

  • Responsible for assigned customer accounts and backup for the entire order life cycle (from new customer set-up, order entry/modification, escalations; responsibilities might include logistics management) to ensure orders are shipped to agreed deadline.
  • Act as the single-point-of-contact to customers, parts distribution centers and/or manufacturing plants and cross functional departments to process and fulfil customer orders; providing accurate documentation and continual communication to customer throughout the process.
  • Take ownership of and resolve complex customer inquiries through extensive research, a detailed understanding of processes, systems, and practices; provide timely and informative responses as per the Service Level Agreement.
  • Request support from the next appropriate level of customer support for complex escalations/issues providing documentation throughout the process.
  • Maintain accurate records of all internal and external interactions in the appropriate database/system.
  • Ensure customers comply with export polices and ensure required export/shipping documentation is compiled to the relevant legislation.
  • Prepare and distribute standard and customized internal and customer reports.
  • Understand Customer Order Management policies, procedures and metrics.
  • Support Customer Order Management departmental goals and initiatives to become a more proactive customer support organization.
  • Participate in/lead process improvement projects.