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Customer Service Representative

PAGE PERSONNEL in ZAVENTEM
Vaste jobs
Online sinds 11 apr. 2025

As a Customer Service Representative, you will be the key contact point for customers, ensuring they receive timely, accurate, and professional support. Your role is crucial in maintaining high levels of customer satisfaction and ensuring smooth order-to-delivery processes.

Client Details

Our client is an international company known for its dynamic work environment and strong commitment to customer satisfaction. To support their growth, they are looking for a motivated and service-oriented Customer Service Representative to join their team.

Description

As a Customer Service Representative, you will be the key contact point for customers, ensuring they receive timely, accurate, and professional support. Your role is crucial in maintaining high levels of customer satisfaction and ensuring smooth order-to-delivery processes.

Your Responsibilities:

  • Serve as the first point of contact for customers via phone, email, and other communication channels

  • Manage the order process from A to Z: order entry, follow-up, and coordination with internal departments

  • Handle inquiries, provide product information, and resolve any customer issues or complaints

  • Ensure accurate data entry and maintain customer records in the system (SAP/CRM)

  • Collaborate with supply chain, sales, and logistics teams to guarantee customer satisfaction

  • Monitor delivery deadlines and proactively communicate with clients regarding any delays or changes

  • Support the sales team with administrative tasks and follow-up

Hybrid Representative Lead North-West (Oost-Vlaanderen & West-Vlaanderen)

Science Talents in VILVOORDE
Vaste jobs
Online sinds 24 mrt. 2025

The hybrid representative lead is responsible (directly or indirectly) for achieving sales- and market share targets through the creation of a strategy & the promotion of a selection of products to physicians, specialists and KOLs for a given territory.Together with the Regional Sales Manager, responsible for developing an effective sales team through training and coaching.Support the Regional Sales Manager in project management & implementation.

Your responsibilities include, but not limited to:

Territory Management (50%)

  • Accountable for achieving agreed sales, productivity and performance targets within agreed budgets and timescales
  • Execute the Region- or Sector Management Plan made to meet sales target
  • Ensure effective calls to physicians, specialists and KOLs as per targets
  • Develop effective business relationships with customers that support delivery of business results
  • Initiate or support customer centric programs as part of sales and marketing initiatives
  • Constantly develop own expertise in competitive selling
  • Use functional knowledge of the client, the Gx marketplace, and customer markets to meet/exceed customer needs.
  • Report accurately as per requirement
  • Follow all adverse events guidelines, and Code of Conduct Guidelines as promoted by the client

Team coaching and support Regional Sales Manager (50%)

  • Drive achievement of KPIs and targets through training, coaching and development of team members
  • Motivate the team towards objectives, promote high performance with a positive style and encourage best practice sharing
  • Help Hybrid Representatives to grow their business and/or status in the community; work closely with them and support them
  • Meet regularly with the team providing feedback & guidance
  • Identify and implement business-building opportunities to support volume and market share growth, collaborate with (Senior) BPs
  • Facilitate & lead the role out of new initiatives or projects across the team and ensure adoption, working with different functions (Marketing – Commercial Operations - ….)
  • Keep abreast of the latest commercial- and scientific developments in the area; stay updated on product knowledge, market pricing, competitor pricing etc.to recommend the Regional Sales Manager, Brand team, Market Access Team and other cross-functional teams
  • Act as a Digital Advocate: proactively share recommendations and encourage others
  • KPI’s include:
    • Achievement of gross- & net sales targets for own customers & in targeted area
    • Achieve Market Share and Market Share Growth in the targeted area
    • Field force efficiency
    • Product launch Success Rate
    • Achieve Coaching objectives for the assigned team
    • Projects implementation

Hybrid Representative Lead North-West (Oost-Vlaanderen & West-Vlaanderen)

HOUSE OF TALENTS in VILVOORDE
Vaste jobs
Online sinds 24 mrt. 2025
Support the Regional Sales Manager in project management & implementation.Your responsibilities include, but not limited to:Territory Management (50%)Accountable for achieving agreed sales, productivity and performance targets within agreed budgets and timescalesExecute the Region or Sector Management Plan made to meet sales targetEnsure effective calls to physicians, specialists and KOLs as per targetsDevelop effective business relationships with customers that support delivery of business resultsInitiate or support customer centric programs as part of sales and marketing initiativesConstantly develop own expertise in competitive sellingUse functional knowledge of the client, the Gx marketplace, and customer markets to meet/exceed customer needs.Report accurately as per requirementFollow all adverse events guidelines, and Code of Conduct Guidelines as promoted by the clientTeam coaching and support Regional Sales Manager (50%)Drive achievement of KPIs and targets through training, coaching and development of team membersMotivate the team towards objectives, promote high performance with a positive style and encourage best practice sharingHelp Hybrid Representatives to grow their business and/or status in the community; work closely with them and support themMeet regularly with the team providing feedback & guidanceIdentify and implement business building opportunities to support volume and market share growth, collaborate with (Senior) BPsFacilitate & lead the role out of new initiatives or projects across the team and ensure adoption, working with different functions (Marketing – Commercial Operations ….)Keep abreast of the latest commercial and scientific developments in the area; stay updated on product knowledge, market pricing, competitor pricing etc.to recommend the Regional Sales Manager, Brand team, Market Access Team and other cross functional teamsAct as a Digital Advocate: proactively share recommendations and encourage othersKPI’s include:Achievement of gross & net sales targets for own customers & in targeted areaAchieve Market Share and Market Share Growth in the targeted areaField force efficiencyProduct launch Success RateAchieve Coaching objectives for the assigned teamProjects implementation