227 jobs voor service performance manager gevonden

Monitor and analyze technical performance metrics such as availability, performance ratio, and energy output;.Prepare and validate production reports for senior management, investors, lenders, and clients;.

• Een vast contract van 38 uur per week.
• Een verloning tussen de €40.000 en €50.000 per jaar afhangend van ervaring.
• 13e maand.
• Bonussysteem voor verwezenlijkte resultaten.
• Bedrijswagen met tankkaart na een inwerkperiode.
• Laptop & smartphone.
• Mogelijkheid tot 2 thuiswerkdagen per week.
• Maaltijd- en Ecocheques.

Als Performance Marketeer ben je verantwoordelijk voor het plannen, uitvoeren en evalueren van online marketingcampagnes, met een focus op het maximaliseren van resultaten en ROI.Dit omvat het opzetten en optimaliseren van advertenties op diverse online platforms, het analyseren van campagneresultaten en het aanpassen van strategieën om de prestaties te verbeteren.Je werkt nauw samen met andere teamleden, zoals accountmanagers en klanten, om de doelstellingen van elke campagne te begrijpen en te realiseren.

• Een vast contract van 38 uur per week.
• Een verloning tussen de €40.000 en €50.000 per jaar afhangend van ervaring.
• 13e maand.
• Bonussysteem voor verwezenlijkte resultaten.
• Bedrijswagen met tankkaart na een inwerkperiode.
• Laptop & smartphone.
• Mogelijkheid tot 2 thuiswerkdagen per week.
• Maaltijd- en Ecocheques.

Jobomschrijving

Als Performance Marketeer ben je verantwoordelijk voor het plannen, uitvoeren en evalueren van online marketingcampagnes, met een focus op het maximaliseren van resultaten en ROI.Dit omvat het opzetten en optimaliseren van advertenties op diverse online platforms, het analyseren van campagneresultaten en het aanpassen van strategieën om de prestaties te verbeteren.Je werkt nauw samen met andere teamleden, zoals accountmanagers en klanten, om de doelstellingen van elke campagne te begrijpen en te realiseren.

Our partner is global leader in the food industry.This company is dedicated to improving quality of life by providing a range of innovative services and solutions across various sectors.Their expertise and commitment to excellence align perfectly with our mission, ensuring exceptional value and satisfaction for our clients.

Role

• Design and Develop: Architect and build scalable cloud applications using Java and Azure services.
• Cloud Solutions: Utilize Azure services like Azure Functions, App Services, and AKS.
• Integration: Implement and integrate APIs and microservices.
• Performance: Monitor and optimize application performance and scalability.
• Security: Ensure robust security measures and conduct regular security assessments.
• Collaboration: Work with cross-functional teams and mentor junior developers.
• Continuous Improvement: Stay updated with Azure advancements and drive process improvements.
• Troubleshooting: Diagnose and resolve technical issues efficiently.
• Documentation: Maintain comprehensive technical documentation.
• Project Management: Participate in project planning and ensure timely delivery of milestones.

 

As a Senior Service Reliability Engineer at AXA, you will be a key member of the IT Service Management team, responsible for ensuring the reliability and performance of AXA's applications and systems.You will work closely with development teams to build and maintain reliable solutions, taking proactive measures to anticipate and mitigate potential failures that might impact reliability and performance.

Your deep knowledge of cloud environments, automation via tools, and infrastructure-as-code developments will be essential in achieving high application and service availability and resiliency against failures.In addition to driving a culture of continuous improvement and operational excellence, you will play an active role in emergency response situations.

• Monitor information and sources to generate alerts and warning on potential issues before they impact the systems or applications.
• Analyze configuration and behavioral issues and deploy technical solutions typically via tooling automation or infra-as-a-code scripting.
• Assess reliability criteria and best practices are met and implemented as designed.
• Drive culture of continuous improvement and operational excellence across the organization, working closely with Dev.Ops, architecture & security.
• Play an active role in emergency response situations.
• Participate in the assessment of application and service architecture to ensure reliability, availability, and performance.
• Contribute to the continuous improvement of architecture by identifying and implementing enhancements to strengthen the reliability and performance of systems.

Administer and maintain Cisco and Nexus application switches across complex network infrastructures..Oversee network security protocols, including the administration of Fortinet and Cisco Firewall systems, SSL offloading devices, and high grade encryption technologies..

Description

• Team coordination: Coordinate and supervise teams from various departments to ensure the achievement of set goals.
• Client management: Provide excellent customer service and ensure thorough follow-up on client files.
• Project management: Manage and oversee inter-departmental projects, from planning to delivery of results.
• Quality control: Monitor the quality of services provided and track performance using KPIs.
• Event management: Participate in organizing and following up on internal and external events.
• Strategic planning: Contribute to the definition and implementation of marketing strategies for various departments.
• Development and optimization: Develop tools and methods to optimize work processes and improve overall efficiency.
• Data analysis: Analyze operational performance and provide detailed reports with recommendations.

• Administrative management: Oversee daily administrative tasks and contribute to the improvement of internal processes.

   

Ops director in financial/budget management.  Quality & Service follow upTo enforce process discipline (IT, Business and MSP) and to apply a continuous PDCA cycle on the standard practices (from demand to deploy phases).To liaise with the Quality Management role (quality of deliverables, quality of code, etc.To review (monthly) the service performance reports, SLA & KPI with the MSP counterpart and IT domain lead To drive continuous improvement from the reviews (e.g.support ticket volumetrics, ageing backlog, problem management, etc.).  People Management: Establishing a high performance teamEvaluate his/her members, to provide feedback, coach and to support them with their personal development plan.Coach and develop members in order to optimally use their competencies.Address skill gaps with MSP provider and to review progress with the Service Deliver Manager of the MSP provider.Show by example the team spirit with the MSP (Managed Services Provider): coaching, celebrating & rewarding, defending “as One Team” the internal team plus MSP towards all stakeholders.To identify organizational risk and issues, identify and propose mitigations and resolutions. 

Our client is a French luxury house, well known for its artisanal craftsmanship and exceptional quality across leather goods, fashion, and home collections.

Their network includes eight stores (Brussels, Antwerp, Knokke, Amsterdam, Copenhagen, Stockholm, Oslo, etc.), one concession store (Luxembourg), and a regional headquarters in Brussels.

As part of their development, they are seeking their future IT Manager.The position will be based in Brussels.

The primary mission of the IT Manager is to deploy and provide the subsidiary's employees with the necessary IT and communication tools and infrastructure (hardware, networks, and software) needed to perform their roles, adhering to the group's policies and strategy and with a strong focus on service for both users and end clients.For this, the IT Manager collaborates closely with central teams and various service providers.

Scope:

• Approximately 200 employees across 10 locations in 5 countries.
• Includes management of fixed and portable workstations, POS systems, payment terminals, telephony, printers, servers, etc.
• Manages the relationship with the current service provider, including allocation of tasks and resources between internal and external resources.
• Works closely with the Regional Retail Operations Manager and the European and Group IT Departments.

Main Responsibilities

• Vendor and Budget Management: With support from the Europe IT Manager and Finance Management, prepares the annual budget and revisions based on subsidiary needs and group directives.
• Responsible for monitoring expenditures and budget tracking.
• Organizes, supervises, and oversees work by recurring or regular service providers.
• Conducts regular tenders and benchmarking to ensure vendor effectiveness.
• Leads weekly IT committee meetings.

Support

• Provides support to all subsidiary users to assist in resolving any IT, communication, or payment-related incidents.
• Monitors incident resolution and service requests with the support and tools provided by the group IT team and/or external vendors.
• Prepares monthly reports on key performance indicators and proposes action plans.

IT Asset and User Profile Management

• Manages the IT asset inventory, including telephones, communication, and payment tools: purchases as per group procedures, orders, inventory, and anticipates replacements.
• Creates profiles and oversees access management based on managers' requests.

Tool Performance and Security

• Enforces group security policies within the IT domain and completes IT security procedures as needed.
• Helps prepare and updates the business continuity plan (procedures, backups, etc.).
• Supports both internal and external auditors.
• Alerts and collaborates with internal auditors in case of compliance risks or issues.
• Regularly assesses infrastructure performance and provides recommendations.
• Reports to the group and Europe IT Manager on IT security and shares relevant information.

Tool Deployment

• Implements the local IT plan or group-defined strategy (implementation, project follow-up, configuration, testing).
• Communicates needs and encountered issues with the group IT management and Europe IT Manager.

• Proposes improvements to current systems and processes by understanding business needs, represents the subsidiary's interests within the group, leads a roadmap, and ensures responsiveness to urgent, especially retail, needs.

   

Provide guidance to the end user in request management for access management and treat IAM incidents. Guarantee the proper execution of access management services. You have good organizational and communicational skills.

Provide expert level operational support (3rd level) for SAP on Rise environments, troubleshooting and resolving performance issues..Implement security measures including SSO setup, SSL configurations, and SAP router installations..

Together with supply chain & customers service follows the logistic/operational topics(delay delivery/returns/claims/transport issues).

Client Details

Our client is an historical leader in cabling the telecom sector.

Description

Together with supply chain & customers service follows the logistic/operational topics(delay delivery/returns/claims/transport issues).

Tasks:

• Flow Management

  • Supervises and controls flows related to physical material / consumables
    • Coordinating transportation
    • Maintaining update delay suppliers
    • Finished goods delivery to the customers
    • Return orders of customer
    • Contact with quality manager and follow-up actions

  Transportation Management

  • Enforces respect of transportation contracts and agreements
  • Ensures that shipments are loaded and delivered on time and in full

  Monitoring of Performance (in collaboration with the subcontractor)

  • Contributes to the delivery process performance by analysing related dashboards
  • Measures and follows up performance indicators on his perimeter

  Team work

  • Co-ordinates activities and enhances communication between subcontractor, carriers,
  • Participates to operational meetings with the subcontractor.

.Develop strategies for cost allocation and reduction, ensuring resource efficiency across departments..Translate complex financial data into clear, actionable insights for non financial teams..

Story? Our hybrid cloud engineers are responsible for overseeing the implementation and management of both cloud based and on premise IT infrastructure.This role requires a deep understanding of Azure cloud services as well as traditional on premise systems, to ensure seamless integration and optimal performance. Hybrid Cloud Management: Oversee the deployment configuration and maintenance of Azure cloud services. Manage on premises infrastructure, including servers, storage and networking. Ensure high availability, scalability, and security of all IT systems. Coordinate with stakeholders to ensure project timelines and objectives are met.

Market & category analysis, raw material analysis, negotiation performance measurement, development of data based tools & systems for decision making.). 

.Act as line manager for Training Manager &/or instructors ..Support, supervise, guide, lead the ground school, and flight simulation training instructors . .Deal with Instructor and clients' feedback .

Ops, architecture & security.Play an active role in emergency response situations.Participate in the assessment of application and service architecture to ensure reliability, availability, and performance.Contribute to the continuous improvement of architecture by identifying and implementing enhancements to strengthen the reliability and performance of systems.

S&You is a division of the Synergie Group, specializing in the recruitment, selection and direct search of executive and experienced profiles.

For our client who is he leading provider of temperature-controlled storage services in Europe, with a storage capacity of over 700,000 pallet spaces for both automated and traditional storage.

With 27 modern facilities in Europe and more than 750 dedicated colleagues, we operate in Belgium, France, Ireland, the Netherlands, Norway, the United Kingdom, and Sweden.

In order to create a stable model for Belgium, France and Holland, we are looking for a Financial Business Partner who will report directly to the Managing director, Chief Financial Officer and Financial Director.

In this role, you’ll be at the heart of performance management, financial control, and supporting local teams in making informed decisions.This role is crucial to establishing robust financial management, driving growth, and fostering continuous improvement.

Our client is a leading company in the field of state infrastructure management.With a strong track record of delivering critical services,

As the IT Manager, you will be responsible for:

• Overseeing the entire IT infrastructure of the organization.
• Managing a team of IT professionals to ensure seamless operations.
• Implementing and maintaining cutting-edge IT systems and technologies.
• Collaborating with other departments to align IT strategies with business goals.

Your day-to-day tasks will include:

• Managing and optimizing the company's network and server infrastructure.
• Leading IT projects, ensuring they are completed on time and within budget.
• Developing and maintaining disaster recovery and security protocols.
• Evaluating and recommending IT solutions to enhance operational efficiency.
• Implementing and enforcing IT policies and procedures.
• Monitoring system performance and troubleshooting technical issues.

• Managing vendor relationships and IT budgets effectively.

   

Analyseren van alle digitale data via Google Analytics, Google Tag Manager en andere tools..Experimenteren met A/B testing en optimalisatietechnieken voor maximale rendabiliteit van campagnes en landingspagina's..

For a major medical company specialised in clinical research we are looking for an English speaking inverstigator service assistant.You will be responsible for the overall performance, education and training of the sites to ensure that protocols are completed accurately and on time.The Investigator Services Assistant provides support to investigator sites, monitors, and other departments within the labs through communication of information, training sites and documentation of services pertaining to clinical trials.

Voor een grote logistieke speler gelegen in Kallo zijn we op zoek naar een Team Leader Customer Service Representative.Zit people management in je vingers en hou jij van een uitdagende gevarieerde functie?Als team leader van het customer service departement ben je verantwoordelijk voor het organiseren en het beheren van een klein team van customer service medewerkers.

.Automate deployment processes, infrastructure management, and CI/CD pipelines..Monitor performance, security, and availability of production systems . Mastery of monitoring and performance management tools (Cloud.Watch, Prometheus, Grafana).

Safran has a global presence, with 81,000 employees and holds, alone or in partnership, world or European leadership positions in its core markets.The company undertakes research and development programs to maintain the environmental priorities of its R&T and Innovation roadmap.Safran is listed on the Euronext Paris stock exchange and is part of the CAC 40 and Euro Stoxx 50 indices.For more information: www.safran group.com / Follow @Safran on Twitter.Your role:* Plan the workshop activities, in line with the priorities discussed with the Operations Manager, Planning Manager, Completion Manager and the Accounts department in order to minimize the TAT & maximize delivery performance.* Communicate the planning towards the Shift Managers and the Team Leaders.* Follow up on the planning execution and give feedback to the Operation Manager, Planning Manager, Shifts Managers and Team Leaders in order to be able to achieve the targets.* Escalate the main problems to the Operations Manager.* Participate to Corporate planning meetings.* Reporting of daily operational performance towards the Operations Manager, the Shifts Managers & the Planning Manager.* Prioritize in consultation with the Operations Manager & Planning Manager.* Participate in continuous improvement projects.

Linux/AIX server administration knowledge..Manage internal security in the Oracle databases.. Develop scripts, while providing documentation and procedures .Provide support to developers .

An exciting opportunity for an S3 Cloudian Storage Specialist to join a skilled team of Infrastructure Specialists, working on projects.In this role, you will be responsible for the design related to Cloudian S3-compatible object Storage systems.You will work closely with cloud architects, Dev and Co.E to ensure secure, scalable, and high-performance Storage solutions are in place to support our business needs.

Support the implementation of projects, ensuring that deadlines, budgets, and objectives are met.Performance Tracking: Monitor key performance indicators (KPIs) to ensure supply chain efficiency and implement improvement initiatives when necessary.

Key tasks & activities 

As an application(s) team leader you will be a key team member in the service delivery, people management and the client relationship.As you will be responsible of ensuring the qualitative delivery of the agreed services to the partner, you will have to make sure your team will be performing as expected and helping them evolve.Finally, as working with a partner, your engagement in improving the service and innovating will be essential for ensuring a good relationship.

If this driving and facing role is appealing to you let's see what we expect you to bring along:

• A strong interpersonal & team spirit as we deliver better together
• Structure in order deliver the appropriate contractual service levels
• Organization to plan and deliver accordingly
• Proactive in order to mitigate /detect the risks
• Good relationships skills as you will have to build a network for improving cooperation
• Coaching mindset to help your team members evolve.
• The will to learn & improve, qualitative and Results driven
• Culturally openminded as we work with Offshore, nearshore and local people in one team
• Business oriented in order to support our client to perform (IT and Business)
• Strong communication skills: to manage steering committee & customer daily contacts
• Language skills: Master Dutch &/or French + English
• 7-10 years in project or Service delivery experience is required.
• ITIL V4 certification is a big plus.