232 jobs voor service performance manager gevonden

Monitor supplier performance and develop improvement plans.Coordinate with stakeholders to understand their requirements.

Collaborate with service delivery managers to optimize service delivery processes, workflows, and resource allocation..Continuously assess and improve service delivery performance through data analysis, feedback mechanisms, and performance metrics..

• Een vast contract van 38 uur per week.
• Een verloning tussen de €40.000 en €50.000 per jaar afhangend van ervaring.
• 13e maand.
• Bonussysteem voor verwezenlijkte resultaten.
• Bedrijswagen met tankkaart na een inwerkperiode.
• Laptop & smartphone.
• Mogelijkheid tot 2 thuiswerkdagen per week.
• Maaltijd- en Ecocheques.

Als Performance Marketeer ben je verantwoordelijk voor het plannen, uitvoeren en evalueren van online marketingcampagnes, met een focus op het maximaliseren van resultaten en ROI.Dit omvat het opzetten en optimaliseren van advertenties op diverse online platforms, het analyseren van campagneresultaten en het aanpassen van strategieën om de prestaties te verbeteren.Je werkt nauw samen met andere teamleden, zoals accountmanagers en klanten, om de doelstellingen van elke campagne te begrijpen en te realiseren.

Our partner is global leader in the food industry.This company is dedicated to improving quality of life by providing a range of innovative services and solutions across various sectors.Their expertise and commitment to excellence align perfectly with our mission, ensuring exceptional value and satisfaction for our clients.

Role

• Design and Develop: Architect and build scalable cloud applications using Java and Azure services.
• Cloud Solutions: Utilize Azure services like Azure Functions, App Services, and AKS.
• Integration: Implement and integrate APIs and microservices.
• Performance: Monitor and optimize application performance and scalability.
• Security: Ensure robust security measures and conduct regular security assessments.
• Collaboration: Work with cross-functional teams and mentor junior developers.
• Continuous Improvement: Stay updated with Azure advancements and drive process improvements.
• Troubleshooting: Diagnose and resolve technical issues efficiently.
• Documentation: Maintain comprehensive technical documentation.
• Project Management: Participate in project planning and ensure timely delivery of milestones.

 

You will be a member of the SMT Africa.Finance department and will report to the Head of Finance.You will be in charge of reviewing monthly closing and reporting of your subsidiaries for all Aftersales Services.You will also manage the key performance indicators as well as coordinate the annual budget process for Aftersales Services.

As a Business Controller, you will be responsible for the following tasks for your subsidiaries:

• Responsible for the analysis of the monthly reporting package, of the key financial ratios for your countries ;
• Active involvement in the monthly closing work with local team ;
• Participation to the monthly Aftersales Business Reviews ;
• Coordinate the budget process of your subsidiaries (once a year) and forecast of the entities (twice a year) ;
• Support the countries' profitability by activity, and help in the overall performance tracking ;
• Be a real business partner to your stakeholders : Managing Directors & Aftersales Directors ;
• Aftersales Performance Tracking for all the subsidiaries ;
• Monitor all key actions impacting performance with particular attention to Aftersales ;
• Participate in the development and follow-up of key reports in Power BI
• Your visits to Africa (subject to global situation, of course) will help you to better assess the situation and support the entities ;
• Be an ambassador of the Group's policies as well as for the continuous improvement of accounting and business control procedures.

Our client is an historical leader in cabling the telecom sector..JobomschrijvingTogether with supply chain & customers service follows the logistic/operational topics(delay delivery/returns/claims/transport issues).Tasks:.

Handle shipment scheduling and tracking..Prepare and present reports on logistics performance..

Who are you in our On IT!Story? 

Hybrid Cloud Practice Lead is responsible for overseeing the design, implementation, and management of both cloud-based and on-premise IT infrastructure.This role requires a deep understanding of Azure cloud services as well as traditional on-premise systems, to ensure seamless integration and optimal performance.

Key Responsibilities:

• Leadership and Strategy
  • Lead the development and execution of cloud, hybrid cloud and on-premise strategies.
  • Collaborate with senior management to align IT infrastructure with business goals.
  • Mentor and guide a team of engineers and IT professionals.
• Cloud and On-Premise Management:
  • Oversee the deployment, configuration and maintenance of Azure cloud services.
  • Manage on-premise infrastructure, including servers, storage and networking.
  • Ensure high availability, scalability, and security of all IT systems.
• Project Management:
  • Execute migration projects 
  • Coordinate with stakeholders to ensure project timelines and objectives are met.
  • Develop and maintain project documentation and reports.
• Optimization and Innovation:
  • Continuously optimize the performance of IT infrastructure.
  • Identify opportunities for automation and process improvement.

  • Stay updated with the latest trends and advancements in cloud and on-premise technologies.

     

They are now seeking a dynamic General Manager to lead their operations and drive growth in a competitive market..JobomschrijvingAs the General Manager, you will: Lead the overall operations of the oil distribution and retail network, ensuring efficiency in logistics, supply chain, and customer service across all stations Develop and implement strategies to maximize sales and profitability in line with company goals Manage and mentor a diverse team, fostering a culture of performance, safety, and customer focus Collaborate with key stakeholders to identify new business opportunities and expand the company's market presence Oversee financial management, including budgeting, forecasting, and cost control Ensure the highest levels of health, safety, and environmental standards are maintained across all operations.

Our innovative solutions cater to SME and midmarket clients, empowering businesses with seamless communication tools to drive growth and success. About the Role.  As a 1st Line Team Lead at Dstny, you'll play a vital role in leading and motivating our support team to deliver exceptional customer service.You'll be responsible for mentoring team members, monitoring performance, and identifying opportunities for efficiency improvements in their day to day tasks.

Description

• Team coordination: Coordinate and supervise teams from various departments to ensure the achievement of set goals.
• Client management: Provide excellent customer service and ensure thorough follow-up on client files.
• Project management: Manage and oversee inter-departmental projects, from planning to delivery of results.
• Quality control: Monitor the quality of services provided and track performance using KPIs.
• Event management: Participate in organizing and following up on internal and external events.
• Strategic planning: Contribute to the definition and implementation of marketing strategies for various departments.
• Development and optimization: Develop tools and methods to optimize work processes and improve overall efficiency.
• Data analysis: Analyze operational performance and provide detailed reports with recommendations.

• Administrative management: Oversee daily administrative tasks and contribute to the improvement of internal processes.

   

Manages the IT asset inventory, including telephones, communication, and payment tools: purchases as per group procedures, orders, inventory, and anticipates replacements..Creates profiles and oversees access management based on managers' requests..

This job listing is for a Procurement & Logistics Specialist who will be responsible for managing supply chain activities within the Business Services industry.The ideal candidate should have a keen eye for detail and a passion for efficiency in logistics operations.

Client Details

Our client is a well-established firm in the Business Services industry.With a significant presence in the European market, the company employs over 5000 people across various departments.They are known for their commitment to innovation and high-quality service delivery.

Description

• Manage and oversee supply chain operations.
• Maintain relationships with suppliers and negotiate contracts.
• Ensure compliance with company policies and industry regulations.
• Collaborate with other departments to ensure efficient logistics operations.
• Identify and implement strategies for cost reduction and efficiency improvement.
• Handle shipment scheduling and tracking.
• Prepare and present reports on logistics performance.
• Participate in team meetings and contribute to the overall goals of the Logistics department.

Cloud and On Premise Management.Oversee the deployment, configurationand maintenance of Azure cloud services Manage on premise infrastructure, including servers, storage and networking. .Project Management.Execute migration projects .

Our client is a French luxury house, well known for its artisanal craftsmanship and exceptional quality across leather goods, fashion, and home collections.

Their network includes eight stores (Brussels, Antwerp, Knokke, Amsterdam, Copenhagen, Stockholm, Oslo, etc.), one concession store (Luxembourg), and a regional headquarters in Brussels.

As part of their development, they are seeking their future IT Manager.The position will be based in Brussels.

The primary mission of the IT Manager is to deploy and provide the subsidiary's employees with the necessary IT and communication tools and infrastructure (hardware, networks, and software) needed to perform their roles, adhering to the group's policies and strategy and with a strong focus on service for both users and end clients.For this, the IT Manager collaborates closely with central teams and various service providers.

Scope:

• Approximately 200 employees across 10 locations in 5 countries.
• Includes management of fixed and portable workstations, POS systems, payment terminals, telephony, printers, servers, etc.
• Manages the relationship with the current service provider, including allocation of tasks and resources between internal and external resources.
• Works closely with the Regional Retail Operations Manager and the European and Group IT Departments.

Main Responsibilities

• Vendor and Budget Management: With support from the Europe IT Manager and Finance Management, prepares the annual budget and revisions based on subsidiary needs and group directives.
• Responsible for monitoring expenditures and budget tracking.
• Organizes, supervises, and oversees work by recurring or regular service providers.
• Conducts regular tenders and benchmarking to ensure vendor effectiveness.
• Leads weekly IT committee meetings.

Support

• Provides support to all subsidiary users to assist in resolving any IT, communication, or payment-related incidents.
• Monitors incident resolution and service requests with the support and tools provided by the group IT team and/or external vendors.
• Prepares monthly reports on key performance indicators and proposes action plans.

IT Asset and User Profile Management

• Manages the IT asset inventory, including telephones, communication, and payment tools: purchases as per group procedures, orders, inventory, and anticipates replacements.
• Creates profiles and oversees access management based on managers' requests.

Tool Performance and Security

• Enforces group security policies within the IT domain and completes IT security procedures as needed.
• Helps prepare and updates the business continuity plan (procedures, backups, etc.).
• Supports both internal and external auditors.
• Alerts and collaborates with internal auditors in case of compliance risks or issues.
• Regularly assesses infrastructure performance and provides recommendations.
• Reports to the group and Europe IT Manager on IT security and shares relevant information.

Tool Deployment

• Implements the local IT plan or group-defined strategy (implementation, project follow-up, configuration, testing).
• Communicates needs and encountered issues with the group IT management and Europe IT Manager.

• Proposes improvements to current systems and processes by understanding business needs, represents the subsidiary's interests within the group, leads a roadmap, and ensures responsiveness to urgent, especially retail, needs.

   

Oversee all HR related functions including recruitment, employee relations, and performance management..Manage office administrative tasks such as facilities management and procurement..

Support the implementation of projects, ensuring that deadlines, budgets, and objectives are met..Performance Tracking: Monitor key performance indicators (KPIs) to ensure supply chain efficiency and implement improvement initiatives when necessary..

Story? Our hybrid cloud engineers are responsible for overseeing the implementation and management of both cloud based and on premise IT infrastructure.This role requires a deep understanding of Azure cloud services as well as traditional on premise systems, to ensure seamless integration and optimal performance. Hybrid Cloud Management: Oversee the deployment configuration and maintenance of Azure cloud services. Manage on premises infrastructure, including servers, storage and networking. Ensure high availability, scalability, and security of all IT systems. Coordinate with stakeholders to ensure project timelines and objectives are met.

JobomschrijvingThe Human Resources Manager will be leading essential HR activities at the R&D Center of Excellence in Ghlin (:140 employees from all Business Units) and at the Executive office in Brussels (:25 employees), ensuring efficient HR service delivery and acting as a key player in establishing a robust HR infrastructure, legal compliance and positive work environment..This includes, but is not limited to, HR operations management of the end to end employee lifecycle for the assigned sites, recruitment, performance management, training, remuneration, benefits, employee engagement, offboarding, HR projects, management of relationships with the Works council and Health and Safety Committee, acting as primary point of contact for social legislation, collective labour agreements and implementation of corporate HR initiatives and processes.

Monitor supplier performance and ensure contract compliance..Analysing procurement needs and developing procurement strategies...Manage the sourcing and purchasing of essential materials and services..

Our client is a leading company in the field of state infrastructure management.With a strong track record of delivering critical services,

As the IT Manager, you will be responsible for:

• Overseeing the entire IT infrastructure of the organization.
• Managing a team of IT professionals to ensure seamless operations.
• Implementing and maintaining cutting-edge IT systems and technologies.
• Collaborating with other departments to align IT strategies with business goals.

Your day-to-day tasks will include:

• Managing and optimizing the company's network and server infrastructure.
• Leading IT projects, ensuring they are completed on time and within budget.
• Developing and maintaining disaster recovery and security protocols.
• Evaluating and recommending IT solutions to enhance operational efficiency.
• Implementing and enforcing IT policies and procedures.
• Monitoring system performance and troubleshooting technical issues.

• Managing vendor relationships and IT budgets effectively.

   

Coordinate logistics, ensuring efficient transportation and delivery.Monitor supplier performance to assess ability to meet quality and delivery requirements.

Ops, architecture & security.Play an active role in emergency response situations.Participate in the assessment of application and service architecture to ensure reliability, availability, and performance.Contribute to the continuous improvement of architecture by identifying and implementing enhancements to strengthen the reliability and performance of systems.

Key Responsibilities

• Customer Service & Administration:

  • Develop and implement customer service strategies to enhance client satisfaction.
  • Monitor service performance, resolve escalated issues, and drive process improvements.

• Expedition Leadership:

  • Plan, organise, and execute international expeditions to remote locations.
  • Provide pre-expedition briefings and ensure compliance with regulations.
  • Collaborate with customs, local authorities, and logistics partners.

• Team Leadership & Training:

  • Manage a team of 10, fostering a positive and inclusive work environment.
  • Conduct training sessions and guide team members in handling complex operations.

• Budget & Compliance Management:

  • Prepare budgets, monitor expenses, and initiate corrective actions.
  • Ensure compliance with safety and legal standards, maintaining detailed documentation.

Key Responsibilities

• Customer Service & Administration:

  • Develop and implement customer service strategies to enhance client satisfaction.
  • Monitor service performance, resolve escalated issues, and drive process improvements.

• Expedition Leadership:

  • Plan, organise, and execute international expeditions to remote locations.
  • Provide pre-expedition briefings and ensure compliance with regulations.
  • Collaborate with customs, local authorities, and logistics partners.

• Team Leadership & Training:

  • Manage a team of 10, fostering a positive and inclusive work environment.
  • Conduct training sessions and guide team members in handling complex operations.

• Budget & Compliance Management:

  • Prepare budgets, monitor expenses, and initiate corrective actions.
  • Ensure compliance with safety and legal standards, maintaining detailed documentation.

.Leadership and Management: Oversee Service Desk operations, ensuring timely incident resolution per SLAs...Project Compliance: Adhere to project requirements and deadlines..

Collaborate on category strategies alongside Senior Buyers .Manage the sourcing process (RFx) in alignment with strategic objectives, optimizing TCO and delivering value for internal stakeholders .

Als HR Manager ben je het centraal aanspreekpunt voor zowel leidinggevenden (hoofdtandarts en praktijkcoördinator) als medewerkers in de praktijken binnen jouw regio.Dit voor een verscheidenheid aan HR onderwerpen, zoals Human Performance Management, Talent Academy, preventie en welzijn, accreditatie ed.Jobomschrijving.