267 jobs voor service performance manager gevonden

Monitor supplier performance and develop improvement plans.Coordinate with stakeholders to understand their requirements.

Our partner is global leader in the food industry.This company is dedicated to improving quality of life by providing a range of innovative services and solutions across various sectors.Their expertise and commitment to excellence align perfectly with our mission, ensuring exceptional value and satisfaction for our clients.

Role

• Design and Develop: Architect and build scalable cloud applications using Java and Azure services.
• Cloud Solutions: Utilize Azure services like Azure Functions, App Services, and AKS.
• Integration: Implement and integrate APIs and microservices.
• Performance: Monitor and optimize application performance and scalability.
• Security: Ensure robust security measures and conduct regular security assessments.
• Collaboration: Work with cross-functional teams and mentor junior developers.
• Continuous Improvement: Stay updated with Azure advancements and drive process improvements.
• Troubleshooting: Diagnose and resolve technical issues efficiently.
• Documentation: Maintain comprehensive technical documentation.
• Project Management: Participate in project planning and ensure timely delivery of milestones.

 

As a Senior Service Reliability Engineer at AXA, you will be a key member of the IT Service Management team, responsible for ensuring the reliability and performance of AXA's applications and systems.You will work closely with development teams to build and maintain reliable solutions, taking proactive measures to anticipate and mitigate potential failures that might impact reliability and performance.

Your deep knowledge of cloud environments, automation via tools, and infrastructure-as-code developments will be essential in achieving high application and service availability and resiliency against failures.In addition to driving a culture of continuous improvement and operational excellence, you will play an active role in emergency response situations.

• Monitor information and sources to generate alerts and warning on potential issues before they impact the systems or applications.
• Analyze configuration and behavioral issues and deploy technical solutions typically via tooling automation or infra-as-a-code scripting.
• Assess reliability criteria and best practices are met and implemented as designed.
• Drive culture of continuous improvement and operational excellence across the organization, working closely with Dev.Ops, architecture & security.
• Play an active role in emergency response situations.
• Participate in the assessment of application and service architecture to ensure reliability, availability, and performance.
• Contribute to the continuous improvement of architecture by identifying and implementing enhancements to strengthen the reliability and performance of systems.

Oversee after sales service operations to ensure high quality performance and customer satisfaction.Manage the after sales budget by monitoring hours, profitability, productivity, and customer satisfaction..

Our client is an historical leader in cabling the telecom sector..JobomschrijvingTogether with supply chain & customers service follows the logistic/operational topics(delay delivery/returns/claims/transport issues).Tasks:.

Participating in various transversal treasury project.Managing the monthly treasury analysis.Managing the profitability/performance analysis and producing key action points .Participating to the cash forecast processes.

They are now seeking a dynamic General Manager to lead their operations and drive growth in a competitive market..JobomschrijvingAs the General Manager, you will: Lead the overall operations of the oil distribution and retail network, ensuring efficiency in logistics, supply chain, and customer service across all stations Develop and implement strategies to maximize sales and profitability in line with company goals Manage and mentor a diverse team, fostering a culture of performance, safety, and customer focus Collaborate with key stakeholders to identify new business opportunities and expand the company's market presence Oversee financial management, including budgeting, forecasting, and cost control Ensure the highest levels of health, safety, and environmental standards are maintained across all operations.

Administer and maintain Cisco and Nexus application switches across complex network infrastructures..Oversee network security protocols, including the administration of Fortinet and Cisco Firewall systems, SSL offloading devices, and high grade encryption technologies..

Team Collaboration: Collaborate with team leads to allocate resources efficiently, ensuring optimal team performance..IT Operations & Continuous Improvement: Oversee operational excellence in systems and infrastructure management, fostering a culture of continuous improvement..

Description

• Team coordination: Coordinate and supervise teams from various departments to ensure the achievement of set goals.
• Client management: Provide excellent customer service and ensure thorough follow-up on client files.
• Project management: Manage and oversee inter-departmental projects, from planning to delivery of results.
• Quality control: Monitor the quality of services provided and track performance using KPIs.
• Event management: Participate in organizing and following up on internal and external events.
• Strategic planning: Contribute to the definition and implementation of marketing strategies for various departments.
• Development and optimization: Develop tools and methods to optimize work processes and improve overall efficiency.
• Data analysis: Analyze operational performance and provide detailed reports with recommendations.

• Administrative management: Oversee daily administrative tasks and contribute to the improvement of internal processes.

   

Ops director in financial/budget management.  Quality & Service follow upTo enforce process discipline (IT, Business and MSP) and to apply a continuous PDCA cycle on the standard practices (from demand to deploy phases).To liaise with the Quality Management role (quality of deliverables, quality of code, etc.To review (monthly) the service performance reports, SLA & KPI with the MSP counterpart and IT domain lead To drive continuous improvement from the reviews (e.g.support ticket volumetrics, ageing backlog, problem management, etc.).  People Management: Establishing a high performance teamEvaluate his/her members, to provide feedback, coach and to support them with their personal development plan.Coach and develop members in order to optimally use their competencies.Address skill gaps with MSP provider and to review progress with the Service Deliver Manager of the MSP provider.Show by example the team spirit with the MSP (Managed Services Provider): coaching, celebrating & rewarding, defending “as One Team” the internal team plus MSP towards all stakeholders.To identify organizational risk and issues, identify and propose mitigations and resolutions. 

Manages the IT asset inventory, including telephones, communication, and payment tools: purchases as per group procedures, orders, inventory, and anticipates replacements..Creates profiles and oversees access management based on managers' requests..

Our client is a French luxury house, well known for its artisanal craftsmanship and exceptional quality across leather goods, fashion, and home collections.

Their network includes eight stores (Brussels, Antwerp, Knokke, Amsterdam, Copenhagen, Stockholm, Oslo, etc.), one concession store (Luxembourg), and a regional headquarters in Brussels.

As part of their development, they are seeking their future IT Manager.The position will be based in Brussels.

The primary mission of the IT Manager is to deploy and provide the subsidiary's employees with the necessary IT and communication tools and infrastructure (hardware, networks, and software) needed to perform their roles, adhering to the group's policies and strategy and with a strong focus on service for both users and end clients.For this, the IT Manager collaborates closely with central teams and various service providers.

Scope:

• Approximately 200 employees across 10 locations in 5 countries.
• Includes management of fixed and portable workstations, POS systems, payment terminals, telephony, printers, servers, etc.
• Manages the relationship with the current service provider, including allocation of tasks and resources between internal and external resources.
• Works closely with the Regional Retail Operations Manager and the European and Group IT Departments.

Main Responsibilities

• Vendor and Budget Management: With support from the Europe IT Manager and Finance Management, prepares the annual budget and revisions based on subsidiary needs and group directives.
• Responsible for monitoring expenditures and budget tracking.
• Organizes, supervises, and oversees work by recurring or regular service providers.
• Conducts regular tenders and benchmarking to ensure vendor effectiveness.
• Leads weekly IT committee meetings.

Support

• Provides support to all subsidiary users to assist in resolving any IT, communication, or payment-related incidents.
• Monitors incident resolution and service requests with the support and tools provided by the group IT team and/or external vendors.
• Prepares monthly reports on key performance indicators and proposes action plans.

IT Asset and User Profile Management

• Manages the IT asset inventory, including telephones, communication, and payment tools: purchases as per group procedures, orders, inventory, and anticipates replacements.
• Creates profiles and oversees access management based on managers' requests.

Tool Performance and Security

• Enforces group security policies within the IT domain and completes IT security procedures as needed.
• Helps prepare and updates the business continuity plan (procedures, backups, etc.).
• Supports both internal and external auditors.
• Alerts and collaborates with internal auditors in case of compliance risks or issues.
• Regularly assesses infrastructure performance and provides recommendations.
• Reports to the group and Europe IT Manager on IT security and shares relevant information.

Tool Deployment

• Implements the local IT plan or group-defined strategy (implementation, project follow-up, configuration, testing).
• Communicates needs and encountered issues with the group IT management and Europe IT Manager.

• Proposes improvements to current systems and processes by understanding business needs, represents the subsidiary's interests within the group, leads a roadmap, and ensures responsiveness to urgent, especially retail, needs.

   

Provide guidance to the end user in request management for access management and treat IAM incidents. Guarantee the proper execution of access management services. You have good organizational and communicational skills.

The preparation of the negotiation tools, reporting tools and business performance tools..The management and control of business performance information..

Support the implementation of projects, ensuring that deadlines, budgets, and objectives are met..Performance Tracking: Monitor key performance indicators (KPIs) to ensure supply chain efficiency and implement improvement initiatives when necessary..

Together with supply chain & customers service follows the logistic/operational topics(delay delivery/returns/claims/transport issues).

Client Details

Our client is an historical leader in cabling the telecom sector.

Description

Together with supply chain & customers service follows the logistic/operational topics(delay delivery/returns/claims/transport issues).

Tasks:

• Flow Management

  • Supervises and controls flows related to physical material / consumables
    • Coordinating transportation
    • Maintaining update delay suppliers
    • Finished goods delivery to the customers
    • Return orders of customer
    • Contact with quality manager and follow-up actions

  Transportation Management

  • Enforces respect of transportation contracts and agreements
  • Ensures that shipments are loaded and delivered on time and in full

  Monitoring of Performance (in collaboration with the subcontractor)

  • Contributes to the delivery process performance by analysing related dashboards
  • Measures and follows up performance indicators on his perimeter

  Team work

  • Co-ordinates activities and enhances communication between subcontractor, carriers,
  • Participates to operational meetings with the subcontractor.

Oversee all HR related functions including recruitment, employee relations, and performance management..Manage office administrative tasks such as facilities management and procurement..

.Develop strategies for cost allocation and reduction, ensuring resource efficiency across departments..Translate complex financial data into clear, actionable insights for non financial teams..

Story? Our hybrid cloud engineers are responsible for overseeing the implementation and management of both cloud based and on premise IT infrastructure.This role requires a deep understanding of Azure cloud services as well as traditional on premise systems, to ensure seamless integration and optimal performance. Hybrid Cloud Management: Oversee the deployment configuration and maintenance of Azure cloud services. Manage on premises infrastructure, including servers, storage and networking. Ensure high availability, scalability, and security of all IT systems. Coordinate with stakeholders to ensure project timelines and objectives are met.

Market & category analysis, raw material analysis, negotiation performance measurement, development of data based tools & systems for decision making.). 

.Act as line manager for Training Manager &/or instructors ..Support, supervise, guide, lead the ground school, and flight simulation training instructors . .Deal with Instructor and clients' feedback .

JobomschrijvingThe Human Resources Manager will be leading essential HR activities at the R&D Center of Excellence in Ghlin (:140 employees from all Business Units) and at the Executive office in Brussels (:25 employees), ensuring efficient HR service delivery and acting as a key player in establishing a robust HR infrastructure, legal compliance and positive work environment..This includes, but is not limited to, HR operations management of the end to end employee lifecycle for the assigned sites, recruitment, performance management, training, remuneration, benefits, employee engagement, offboarding, HR projects, management of relationships with the Works council and Health and Safety Committee, acting as primary point of contact for social legislation, collective labour agreements and implementation of corporate HR initiatives and processes.

Ops, architecture & security.Play an active role in emergency response situations.Participate in the assessment of application and service architecture to ensure reliability, availability, and performance.Contribute to the continuous improvement of architecture by identifying and implementing enhancements to strengthen the reliability and performance of systems.

Our client is a leading company in the field of state infrastructure management.With a strong track record of delivering critical services,

As the IT Manager, you will be responsible for:

• Overseeing the entire IT infrastructure of the organization.
• Managing a team of IT professionals to ensure seamless operations.
• Implementing and maintaining cutting-edge IT systems and technologies.
• Collaborating with other departments to align IT strategies with business goals.

Your day-to-day tasks will include:

• Managing and optimizing the company's network and server infrastructure.
• Leading IT projects, ensuring they are completed on time and within budget.
• Developing and maintaining disaster recovery and security protocols.
• Evaluating and recommending IT solutions to enhance operational efficiency.
• Implementing and enforcing IT policies and procedures.
• Monitoring system performance and troubleshooting technical issues.

• Managing vendor relationships and IT budgets effectively.

   

S&You is a division of the Synergie Group, specializing in the recruitment, selection and direct search of executive and experienced profiles.

For our client who is he leading provider of temperature-controlled storage services in Europe, with a storage capacity of over 700,000 pallet spaces for both automated and traditional storage.

With 27 modern facilities in Europe and more than 750 dedicated colleagues, we operate in Belgium, France, Ireland, the Netherlands, Norway, the United Kingdom, and Sweden.

In order to create a stable model for Belgium, France and Holland, we are looking for a Financial Business Partner who will report directly to the Managing director, Chief Financial Officer and Financial Director.

In this role, you’ll be at the heart of performance management, financial control, and supporting local teams in making informed decisions.This role is crucial to establishing robust financial management, driving growth, and fostering continuous improvement.

Analyseren van alle digitale data via Google Analytics, Google Tag Manager en andere tools..Experimenteren met A/B testing en optimalisatietechnieken voor maximale rendabiliteit van campagnes en landingspagina's..

Voor een grote logistieke speler gelegen in Kallo zijn we op zoek naar een Team Leader Customer Service Representative.Zit people management in je vingers en hou jij van een uitdagende gevarieerde functie?Als team leader van het customer service departement ben je verantwoordelijk voor het organiseren en het beheren van een klein team van customer service medewerkers.