2511 jobs voor support manager gevonden

Contexte du poste

Dans le cadre du remplacement de son Manager Support & Operations, notre client recherche un profil expérimenté ayant une forte expertise technique et une solide expérience en management.Vous prendrez en charge une équipe de 6 personnes (2 seniors et 4 juniors) en charge du support applicatif et opérationnel de niveau 1 et 2.

Ce poste est clé pour assurer la stabilité des équipes et garantir un haut niveau de qualité de service.Il nécessite une forte capacité d'analyse, un esprit orienté solutions et une approche structurée pour optimiser les processus de support.

Missions principalesGestion de l'équipe & organisation du support

• Encadrer, coacher et faire monter en compétence l'équipe (support applicatif ).
• Mettre en place une structure claire pour optimiser la gestion des tickets et assurer un suivi rigoureux des incidents.
• Gérer les priorités, en s'assurant que les incidents critiques sont traités efficacement.
• Améliorer la maturité des processus et la gestion des tickets.
• Veiller à ce que chaque membre de l'équipe soit formé aux outils.

Pilotage des opérations & amélioration continue

• Assurer le bon fonctionnement du support et intervenir sur les incidents techniques complexes lorsque nécessaire.
• Identifier les points de blocage et proposer des actions correctives.
• Analyser les incidents récurrents et mettre en place des solutions durables.
• Assurer une communication efficace avec les équipes IT transverses (Managers IT, etc.).
• Rédiger des comptes rendus et rapports sur l'activité du support.

Approche technique & résolution des incidents

• Être un référent technique pour les équipes et intervenir directement en cas de panne critique.
• Trouver les causes techniques profondes des incidents pour éviter leur récurrence.
• Participer à l'évolution des outils et processus internes pour améliorer l'efficacité du support.
• Assurer la montée en compétence des équipes sur des technologies spécifiques.

 

Conduct regular performance reviews and support team members with training, growth opportunities, and problem solving.  Support & Solutions Management:.

The ideal candidate will demonstrate adaptability, financial acumen, proactive task ownership, and effective collaboration with various teams.BedrijfsomschrijvingWe're a leading global law firm that specialises in advising the world's top companies, financial institutions, and governments on their most challenging transactions and assignmentsOmschrijvingRevenue and Matter Management:Oversee the administrative aspects of matter management, including entering key information into databases, preparing client engagement letters, and providing regular fee updates.Monitor revenue metrics, such as unbilled fees, and address any issues with senior colleagues.Support regular billing cycles and maintain financial accuracy in collaboration with internal revenue teams.Ensure invoices comply with agreed fee arrangements and prepare necessary supporting documentation.Resolve e.Billing issues and liaise with client finance teams regarding billing details.Administrative Support:Provide comprehensive administrative support, including managing correspondence, calendars, meetings, and travel arrangements.Assist with document production and management using Word, Power.

Support Engineer : RoleBuild and maintain a solutions knowledge base, define and configure incident templates, business rules, and categories to optimize helpdesk operations.Provide first line curative support, ensuring proper installation, configuration, and hardening of workstations and IT equipment according to security policies.Report on support operations, suggest corrective actions, and document all support related procedures.Coordinate the acquisition, installation, and commissioning of IT equipment, manage inventory, and oversee mobile and landline availability per the mobile policy.Process and track IT support tickets, providing on site and remote assistance, and ensuring proper operation of IT equipment.Manage hardware procurement, inventory, and configuration (PCs, Vo.IP, printers, smartphones), including decommissioning and data destruction.Oversee mobile fleet management, liaise with telecom suppliers, and handle repairs and software configurations for mobile devices.Conduct annual inventory, track IT assets, calculate hardware replacement budgets, and manage CMDB updates.Implement security measures including GPO creation, MFA, Bit.

You will act as a crucial link between 2nd and 3rd level engineers, helping to drive continuous improvements in IT processes and infrastructure.Key ResponsibilitiesTechnical Support:Provide on site and remote support, resolving issues efficiently and documenting solutions in a comprehensive knowledge base.Process helpdesk tickets and communicate with users to ensure timely resolution.System & Hardware Management:Install, configure, and secure hardware (PCs, Vo.IP phones, printers, smartphones) following the client's security protocols, including the setup of GPO, MFA, Bit.

Purpose of the Job:

The HR Assistant supports the HR Department by handling administrative tasks, facilitating communication, and providing project assistance to ensure smooth operations.This role involves coordinating meetings, managing contracts, and supporting HR processes, contributing to the overall effectiveness of the team.

Responsibilities:

• Administration: Maintain organisational charts, coordinate internal and external meetings, manage contracts, follow up on invoices, and manage HR budgets and forecasts.
• Learning & Development: Assist with organising training programs, identifying training needs, and coordinating employee recognition events.
• Project Support: Provide administrative support for HR projects and ensure timely execution.
• Communication: Update the HR intranet, manage internal HR communication, and assist in organising employee/member meetings.
• HR Staff Meetings: Coordinate logistics, prepare agendas, and take minutes during HR staff meetings.
• Onboarding: Ensure all preparations are made for new hires, including setting up workstations and providing welcome support on their first day.
• Employment Contracts: Proofread employment contracts for accuracy and compliance with regulations.
• Internship Contracts: Draft and manage internship contracts and liaise with universities to coordinate placements.

.Ondersteunen van Sales Managers: je helpt bij accountplannen, forecasts, prijsberekeningen, offertes en contracten..

.Incident Management:..Request Management:. .Presence between 08:00 and 17:00 for the IT Corner (on site workstation support) .

Our client, based in Zaventem, is an international company active in the medical sector.Today they are opening a position in their international sales team with a Sales Support role.JobomschrijvingAs Sales Support you will have following responsibilities:..

Are you an IT professional with a passion for broadcast technology?Do you excel in troubleshooting, customer support, and technical problem-solving?Join us!

Role

As a System Engineer, you will provide technical support and expertise for a wide range of IT-based broadcast systems, including core video servers, user interfaces, and media contribution platforms.This customer-facing role requires strong troubleshooting skills, collaboration with internal teams, and a commitment to delivering top-tier support.

Key Responsibilities

• Provide technical support via email and phone for customers, project engineers, and internal teams.
• Troubleshoot and diagnose system issues, offering solutions and workarounds.
• Manage customer expectations regarding response times and issue resolution.
• Collaborate with the Tier-3 support team to resolve complex technical challenges.
• Offer product feedback to improve system reliability and enhance user experience.
• Assist the project engineering team during field deployments and installations.
• Develop and maintain technical documentation to enhance support processes.

• Provide administrative support, managing documents and tracking global support tasks.

   

.Ondersteunen van Sales Managers: je helpt bij accountplannen, forecasts, prijsberekeningen, offertes en contracten..

Ensure order processing and tracking, manage logistics documentation, and provide high quality customer service.You will play a key role in ensuring smooth operations and customer satisfaction.

Provide support to Managers.Direct contact with clients of the managers.Prepare and edit correspondence, reports, presentations, and other documents..Conduct research and gather data to support decision making processes..

Act as the first responder for user desktop issues (hardware and software), engaging the help desk and support partners as needed..Facilitate requests for purchases..

Ensure proper supply management, IT orders, invoice handling, etc..Ensure accuracy, security and availability of all IT/IS systems..

.Provide comprehensive administrative support, including managing correspondence, calendars, meetings, and travel arrangements...Administrative Support:.

Compensation & Benefits Support payroll preparation, administer benefits and flex plan and assist with budget preparation..Recruitment & Onboarding Assist in job postings, maintain candidate database, pre screen candidates, schedule interviews, and manage employee onboarding..

Our client is an international company headquartered in the Antwerpen region with over 30 years of experience at the international scale.They are looking for an IT Manager acting as a primary stakeholder in project coordination (applications and infrastructure) as well as technologies related to SAP within the company.

The IT Manager is a key stakeholder in project coordination concerning all IT-related matters within the company.This individual will collaborate with internal business stakeholders and external support partners to ensure smooth day-to-day operations.The role requires a business-focused expert who can advocate for user needs and take the necessary actions for planning and support.

Key responsibilities:

Business System Support:

• Act as a super-user and system expert for SAP (ERP), specifically for the S4Hana and Coupa modules (with 80% of the projects being finance-related).
• Understand the architecture and process flows of ERP, Process Control, and related manufacturing systems
• Monitor system health and stability.
• Troubleshoot and address system issues, outages, and functional needs, engaging support partners as needed
• Support business users as a subject matter expert on existing and proposed system functionality
• Act as program manager and project stakeholder for system upgrades and enhancements

End User Support:

• Act as the first responder for user desktop issues (hardware and software), engaging the help desk and support partners as needed.
• Facilitate requests for purchases.
• Observe and anticipate user needs, and make appropriate recommendations for improvement.

Infrastructure, Process and Policy:

• Assist users in understanding IT Policy, Process, and Systems.
• Support business leadership in strategic planning and project oversight.
• Coordinate site activities for upgrades and system maintenance.

• Make recommendations for enhancements that will improve system function, capabilities, and stability.

   

Hierbij behandel je issues met hardware, software, printers, telefonie en netwerkverbindingen..Je zorgt dat alle oproepen zorgvuldig gelogd, toegewezen en beantwoord worden, dit binnen vooropgestelde standaarden, procedure’s en SLA’s..

Analyseren van verkoopdata en het opstellen van rapportages voor sales en management.Ondersteuning van de Sales Support afdeling (orders, creditnota’s, samenwerkingsovereenkomsten, …).

You'll manage travel arrangements, meetings, office operations, and liaise with various internal and external stakeholders.If you thrive in a fast paced setting and possess strong organizational skills, this is the perfect opportunity for you.Your Responsibilities as a Personal Assistant / Office Manager:Provide administrative support to senior executives, including diary management, coordinating meetings, and processing travel expenses.Organize business trips, client meetings, events, and liaise with hospitality suppliers.Collaborate with internal teams on external corporate hospitality bookings and team coordination.Assist with office management, including handling courier services, team lunches, business expenses, and internal reporting.Support the onboarding of new team members and organize team building events.Be the first person of contact in a corporate environment.

Oversee mobile fleet management, liaise with telecom suppliers, and handle repairs and software configurations for mobile devices .Conduct annual inventory, track IT assets, calculate hardware replacement budgets, and manage CMDB updates .

As a generalist, you will be responsible for daily support and assistance to our staff, support for Dynamics 365, and managing small IT projects.

Now/Jira/Remedy ticketing systems.Intune.MPKIClient.Detector" style="display: none;"> PRESENT

The support desk manages alle ICT non applicative incidents and changes.This covers first & second line support and managing third line external partners..You will lead a small global team of support desk engineers & operators.

Manage orders of office supplies, courier services, catering, cleaning staff etc. .Liaise with IT service providers, designers, printers, translators, etc. .

As an Executive Assistant, you will support two C-level executives in managing their daily responsibilities, ensuring efficient communication and organization.You will also coordinate events and provide essential support for media-related projects.

Client Details

Our client is a renowned company in the media sector, based in Grimbergen.Known for their creativity and innovative projects, they offer a stimulating environment where employees thrive and contribute to impactful initiatives.

Description

• Managing and prioritizing busy agendas for C-level executives.
• Organizing travel arrangements and itineraries.
• Coordinating international and local meetings, events, and trainings.
• Preparing presentations, reports, and notes for meetings.
• Supporting the onboarding process for new hires.
• Providing general administrative support, including expense reports, correspondence, and calls.

For an international non-profit organisation located in the heart of Brussels, we are currently looking for a Management Assistant.In this role, you will provide administrative support to several working groups acting on an international scope.

In this position as a Management Assistant, you will be responsible for the following tasks:

• Managing calendars and organizing meetings (virtual meetings, conference calls, appointments).
• Preparing meetings dossiers.
• Organizing business travels from A to Z (hotels, transport, restaurants, etc.).
• Assisting with the organisation of workshops and events.
• Maintaining the filing system and the database up to date.
• Managing incoming and outgoing mail as well as answering, filtering and forwarding calls.
• Providing administrative support: prepare, edit and translate documents and presentations, prepare regular reports, archive documents, etc.