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CRM Application Specialist

SYNERGIE LEUVEN in LEUVEN
time Online sinds 19 juli 2024 - Vaste jobs

As a CRM Application Specialist, your tasks will include:

  • Administering and configuring CRM systems, including Salesforce and legacy Dot.Net applications, to support business processes and workflows;
  • Managing user access, security settings, and data integrity within the CRM platforms;
  • Implementing customizations and enhancements to meet evolving business requirements, leveraging your expertise in CRM technologies;
  • Providing ongoing support and troubleshooting assistance to users, addressing inquiries, resolving issues, and ensuring optimal system utilization;
  • Developing and delivering training programs and materials to educate users on CRM functionalities, best practices and updates;
  • Acting as a liaison between end-users and technical teams, facilitating communication and driving resolution of user issues;
  • Collaborating with stakeholders to gather requirements, assessing system performance, and identifying opportunities for optimization;
  • Recommending and implementing enhancements to CRM systems, such as workflow automations, custom reports, and dashboards, to improve efficiency and productivity;
  • staying informed about industry trends and best practices in CRM technology, proactively suggesting improvements and innovations;
  • Participating in CRM-related projects, including system upgrades, migrations, integrations, and new implementations;
  • Working closely with cross-functional teams, including sales, marketing, and IT, to define project scope, requirements and timelines;
  • Coordinating with internal resources and external vendors/consultants to ensure successful project delivery, support, and adherence to quality standards;
  • Overseeing the performance of vendors, ensuring alignment with project objectives, timelines and budgetary constraints.

Bedrijfsprofiel:

As a CRM Application Specialist, you will play a crucial role in managing, optimizing, developing, and supporting our organization's CRM.Do you have a blend of technical experience, project management skills and a deep understanding of business needs, and are you ready to be a part of a pioneering company at the forefront of dental technology?Then you might be the person we're looking for!

Onsite IT Technician

STEFANINI NV in LOUVAIN-LA-NEUVE
time Online sinds 7 juli 2024 - Vaste jobs
Be part of our client's IT Technical support team, serving Belgium offices and plants either on-site or remotely, with Louvain La Neuve being the primary location.We provide technical support and training to PC and PC network users.Known for our versatility across the technical spectrum, we use hardware and software tools to solve problems while supporting, installing and maintaining PCs, LANs, server hardware, operating systems, software and related-IT sanctioned peripherals.

Job Responsibilities
  • Keep the administration files up to date (maintaining detailed documentation and the inventory), be the guardian of firm standard setup for workplaces, printers, telephone system and associated equipment, mobile phones; installing, setting up and providing support and troubleshooting assistance, when required, to all firm personnel regarding IT related issues.
  • Act as focal point of contact for on-site and remote support for the offices/plants people.He will liaise with his local IT colleagues in relation to alerting with regards to problems experienced by users and with systems generally.
  • Be in charge of solving a wide panel of requests, from hardware to Office 365, business specific applications, as well as mobile devices related queries.
  • Major focus on the organization and the follow-up of the client support activities and of the client satisfaction in this domain.
  • Responsible for creating and follow-up incidents and demands tickets in the ITSM system, maintaining complete ownership of incidents through escalation and until complete resolution.
  • Create know - how documentation on our client's specific systems, set-up and applications and prepare recommendations to continuously match business needs as well as on project-oriented tasks.

Onsite IT Technician

STEFANINI NV in LOUVAIN-LA-NEUVE
time Online sinds 7 juli 2024 - Vaste jobs
Be part of our client's IT Technical support team, serving Belgium offices and plants either on-site or remotely, with Louvain La Neuve being the primary location.We provide technical support and training to PC and PC network users.Known for our versatility across the technical spectrum, we use hardware and software tools to solve problems while supporting, installing and maintaining PCs, LANs, server hardware, operating systems, software and related-IT sanctioned peripherals.

Job Responsibilities
  • Keep the administration files up to date (maintaining detailed documentation and the inventory), be the guardian of firm standard setup for workplaces, printers, telephone system and associated equipment, mobile phones; installing, setting up and providing support and troubleshooting assistance, when required, to all firm personnel regarding IT related issues.
  • Act as focal point of contact for on-site and remote support for the offices/plants people.He will liaise with his local IT colleagues in relation to alerting with regards to problems experienced by users and with systems generally.
  • Be in charge of solving a wide panel of requests, from hardware to Office 365, business specific applications, as well as mobile devices related queries.
  • Major focus on the organization and the follow-up of the client support activities and of the client satisfaction in this domain.
  • Responsible for creating and follow-up incidents and demands tickets in the ITSM system, maintaining complete ownership of incidents through escalation and until complete resolution.
  • Create know - how documentation on our client's specific systems, set-up and applications and prepare recommendations to continuously match business needs as well as on project-oriented tasks.

European Endowment for Democracy - IT Expert / Systems Administrator

EUROPEAN ENDOWMENT FOR DEMOCRACY in ETTERBEEK
time Online sinds 15 juli 2024 - Vaste jobs
The European Endowment for Democracy (EED) is seeking highly skilled and motivated IT Experts including Systems Administrators to manage and enhance its IT infrastructure.The ideal candidate(s) will have extensive experience in Windows AD management, Office 365 administration, Azure, AWS, and user support.They will play a critical role in ensuring the security, efficiency, and reliability of EED's IT systems and services.
 
The candidate must have Bachelor's degree in Information Technology, Computer Science, or a related field and have at least six years of relevant IT experience.
 
Location: Brussels, with potential for telecommuting from nearby regions.
Employment Type: Full-Time (a service contract may also be considered depending on individual circumstances).
Deadline for applications is Sunday, 1 September
 
The European Endowment for Democracy (EED) is an independent, grant-making organisation, established in 2013 by the European Union (EU) and EU member states to foster democracy in the countries of the European Neighbourhood and beyond.
This is a great opportunity to join a dynamic and international team in a challenging and varied role.
 
Key Responsibilities
Active Directory and Windows Server Management
- Manage and Maintain: Windows Active Directory (AD) including domain controllers, certificate authority, and file server.
- Administration: Ensure AD policies, user accounts, and group policies are correctly implemented and maintained.
- Security: Configure and manage security settings and permissions within AD.
Office 365 Administration
- Office 365 Management: Administer Office 365 services including user accounts, email, and collaboration tools.
- Security and Compliance: Implement and monitor security measures using Office 365 Defender and other security tools.
- Support and Training: Provide user support and training for Office 365 applications.
Azure Administration
- Azure Services: Manage Azure services including Virtual Machines (VMs), SQL databases, and Azure Active Directory (Azure AD).
- Security: Utilize Azure Sentinel for security monitoring and incident management.
- Optimization: Monitor and optimize the performance of Azure resources.
Office Access System
- Maintenance and Support: Oversee the maintenance, upgrades, and troubleshooting of the system.
- Security: Ensure the security and integrity of the system.
AWS Knowledge and Management
- AWS Services: Manage AWS services 
- Administration: Perform routine checks, updates, and backups of AWS resources.
- Optimization: Monitor AWS resources for cost-efficiency and performance.
User Support and Hardware Management
- Technical Support: Provide technical support to users for IT issues, devices, and in-house applications.
- Hardware Management: Oversee the purchase, maintenance, and updates of hardware and software.
- Inventory Management: Maintain an up-to-date inventory of all IT equipment.
Database Management
- Maintain and support databases, ensuring data integrity and performance.
- Backups and Recovery: Implement backup and recovery solutions for databases.
IT Security
- Configuration and Monitoring: Configure security settings for all IT systems and monitor for potential security threats.
- Compliance: Ensure all IT systems comply with security policies and best practices.
Hypervisors Management
- Manage and maintain virtualized environments.
o Configure, deploy, and manage virtual machines 
o Administer and troubleshoot virtual machines and infrastructure
- Optimization:.

Chapter Lead Testing Real-Time Operations

YPTO in
time Online sinds 20 juni 2024 - Zelfstandige activiteit

The Chapter Lead will play a crucial role in balancing technical expertise with people management.This position involves providing technical guidance, fostering personal and professional development, and ensuring collaboration and alignment within and across teams.The Chapter Lead will work closely with business and IT stakeholders to deliver high-quality products that support business goals and enhance customer experience.
 

Key Responsibilities:

Technical Leadership:

  • Provide expert technical guidance and support to Chapter members in a specific domain (e.g., software development, quality assurance etc).
  • Ensure best practices and high standards are maintained within the Chapter.
  • Stay current with industry trends and technologies to provide relevant advice and direction.

People Management:

  • Focus on the personal and professional development of team members through mentoring, career development, and performance reviews.
  • Foster a supportive and collaborative team environment.
  • Organize optimal workforce planning to meet the needs of various Squads.

Facilitating Collaboration:

  • Facilitate knowledge sharing and collaboration within the Chapter.
  • Work with key business customers, stakeholders, and external partners to identify and address IT needs.
  • Interact with Project Managers, Product Owners, Architecture, Solution Design, Services Delivery, and Support teams to ensure quality product development.

Bridging Squads and Chapters:

  • Maintain coherence and alignment across different Squads, ensuring consistent technical and quality standards.
  • Ensure effective communication and coordination between Squads and Chapters.

Recruitment and Staffing:

  • Participate in recruitment and staffing decisions to ensure the right skills are available within the Chapter.
  • Assess the span of control and adjust the Chapter structure as needed to maintain manageability.

Delivery:

  • Ensure end-to-end IT ownership for projects within the business area portfolio.
  • Engage with Project Managers to create, plan, track, and execute overall project plans.
  • Support the creation of business cases and contribute to project steering committees with clear roles and responsibilities.

Application Management:

  • Oversee application lifecycle management for all applications in the portfolio.
  • Advise on risk management, ensuring effective detection, reporting, and mitigation.
  • Support portfolio management and optimize capacity planning.

Financials:

  • Create and manage departmental budget proposals aligned with business strategy and priorities.
  • Hold financial accountability, including estimation, forecasting, and reporting on OPEX and CAPEX budget actuals.
  • Identify and mitigate financial risks.

Chapter Lead Testing Operational Planning & Competencies

YPTO in
time Online sinds 20 juni 2024 - Vaste jobs

The Chapter Lead will play a crucial role in balancing technical expertise with people management.This position involves providing technical guidance, fostering personal and professional development, and ensuring collaboration and alignment within and across teams.The Chapter Lead will work closely with business and IT stakeholders to deliver high-quality products that support business goals and enhance customer experience.
 

Key Responsibilities:

Technical Leadership:

  • Provide expert technical guidance and support to Chapter members in a specific domain (e.g., software development, quality assurance etc).
  • Ensure best practices and high standards are maintained within the Chapter.
  • Stay current with industry trends and technologies to provide relevant advice and direction.

People Management:

  • Focus on the personal and professional development of team members through mentoring, career development, and performance reviews.
  • Foster a supportive and collaborative team environment.
  • Organize optimal workforce planning to meet the needs of various Squads.

Facilitating Collaboration:

  • Facilitate knowledge sharing and collaboration within the Chapter.
  • Work with key business customers, stakeholders, and external partners to identify and address IT needs.
  • Interact with Project Managers, Product Owners, Architecture, Solution Design, Services Delivery, and Support teams to ensure quality product development.

Bridging Squads and Chapters:

  • Maintain coherence and alignment across different Squads, ensuring consistent technical and quality standards.
  • Ensure effective communication and coordination between Squads and Chapters.

Recruitment and Staffing:

  • Participate in recruitment and staffing decisions to ensure the right skills are available within the Chapter.
  • Assess the span of control and adjust the Chapter structure as needed to maintain manageability.

Delivery:

  • Ensure end-to-end IT ownership for projects within the business area portfolio.
  • Engage with Project Managers to create, plan, track, and execute overall project plans.
  • Support the creation of business cases and contribute to project steering committees with clear roles and responsibilities.

Application Management:

  • Oversee application lifecycle management for all applications in the portfolio.
  • Advise on risk management, ensuring effective detection, reporting, and mitigation.
  • Support portfolio management and optimize capacity planning.

Financials:

  • Create and manage departmental budget proposals aligned with business strategy and priorities.
  • Hold financial accountability, including estimation, forecasting, and reporting on OPEX and CAPEX budget actuals.
  • Identify and mitigate financial risks.