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Functional Analyst Dynamics

Talencia Consulting in BRUSSEL
Zelfstandige activiteit
Online sinds 10 okt. 2024 - gewijzigd sinds 13 dec. 2024

Role & Responsibilities

As a Functional Analyst specializing in MS Dynamics 365 (HR/CRM), you will play a key role in understanding business needs, designing IT solutions, and supporting the successful delivery of projects.Your responsibilities will include:

  • Requirements Gathering:
    • Engage with stakeholders to understand their needs.
    • Document and prioritize requirements.
    • Provide technical feasibility and complexity assessments to guide decision-making.
  • Solution Design:
    • Work with other IT teams and external partners to recommend IT solutions that meet business needs.
  • Cost-Benefit Analysis:
    • Evaluate the financial implications of proposed solutions to ensure their viability and benefits.
  • Solution Implementation:
    • Translate business requirements into technical specifications.
    • Support the technical team during development.
    • Ensure that the delivered solution meets all requirements through quality assurance practices.
  • Project Management:
    • Oversee IT projects, ensuring they meet defined requirements, are on schedule, and are delivered with the desired outcome.
  • Stakeholder Communication:
    • Serve as the primary communication link between stakeholders and the delivery team(s), ensuring alignment and transparency.
  • Documentation:
    • Create and update functional documentation to support ongoing operations (RUN activities).
  • Training and Support:
    • Provide training and post-implementation support to users on new systems and processes.

 

Back Office Technical Cable B2B

Experis Belgium in EVERE
Vaste jobs
Online sinds 10 jan. 2025

Experis delivers a powerful blend of top-tier talent and expert solutions that propel success.We specialize in IT resourcing, project solutions, and managed services, empowering organizations to develop individuals and teams ready to thrive in the digital age.

As Back Office Technical Cable:

  • You assist B2B Customers; first line contact centers and technicians regarding technical questions in order to serve our customers in a better way.
  • You analyze, solve, dispatch and follow-up on all trouble tickets and mails, in collaboration 3rd level teams (internal or external)
  • You detect incidents related to transversal products, services, applications with possible impact on customers and you apply appropriate priority & communication processes.
  • Furthermore, you inform customers continuously on the status of their problem according to the priority of the technical issue (internal and external customers).
  • You collect relevant information in order to prepare efficient communication towards our customers, management, partners and operational teams (proactively alarms, planned interventions and retro-actively for example incidents) and you translate technical information into customer language
  • Last but not least, you support the launch of new products and services (Friendly User Test) and think pro-actively about the required support.Duty role
  • You will be part of the Enterprise Business Unit but will be temporary integrated in the Back Office Technical teams of the Consumer Business unit and work within those shifts.