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IT Support Specialist

MICHAEL PAGE INTERNATIONAL (BELGIUM) in BRUSSEL
time Online sinds 18 september 2024 - Vaste jobs

Our client is a leading global law firm, advising clients on significant transactions and disputes.They are looking for an IT Support Specialist to take part in the firm's development. 

Based in Brussels, the IS Support Specialist is a second level support role with the responsibility of providing technical support to customers and operational and administrative support for IT functions. 

Your main responsibilities will include:

  • Providing world class customer service to their lawyers and office personnel.
  • Execute the effective and timely delivery of IT services.
  • Interact effectively with all customer constituencies.
  • Maintain the operational availability of all computer related equipment and IT resources including laptops, desktops, printers, servers, data communication equipment, network infrastructure, telephone equipment and audio-visual systems.
  • Deploy computer and related equipment in a timely fashion to meet the day to day operational requirements.
  • Responsible for setting up, installing, operating, testing and troubleshooting audio and visual equipment, including setting up equipment used to enhance live events, such as laptops, projectors, screens and microphones.
  • Respond to conference room attendee technology requests and needs, and troubleshoots problems utilizing standard troubleshooting tools.
  • Perform effectively as a second level technical resource to resolve customer problems and provide technical leadership to other local IT resources.
  • Perform, maintain and adhere to Firm-wide and departmental policies, standards, operational guidelines, and administrative procedures relating to IT function.
  • Encourage and promote team work between local, regional, and Global Services IT resources.
  • Promote and maintain the effective utilization of Firm provided software applications by internal customer constituencies.
  • Participate as an active team member on IT projects to which assigned.
  • Interact with external vendors.
  • Provide technical support and assistance outside of normal business hours as required, including, but not limited, to Saturday and Sundays.

     

Applied Observability Specialist

CRONOS in KONTICH
time Online sinds 30 april 2024 - Vaste jobs
Afterwards, you’ll often find us enjoying some good food and drinks together!WHAT DOES YOUR JOB AS AN APPLIED OBSERVABILITY SPECIALIST AT ARCHERS LOOK LIKEAs an Applied Observability Specialist, you collaborate closely with our community of integration experts to implement the Archers Connectivity Program for our industry leading customers, while deep diving into their unique requirements and objectives.You’ll identify and analyze opportunities across various layers of an organization to enhance observability capabilities.You’ll capture traces, logs, and metrics from integrated systems to develop appropriate alerting and visualization mechanisms to meet client needs.By designing and implementing effective monitoring and troubleshooting solutions, you ensure seamless integration and system reliability.In close collaboration with cross functional teams, including architects, developers, and operations, you’ll provide guidance and support in implementing observability best practices.After the implementation phase, you’ll mentor and coach (potential) customers in the Archers methodology and frameworks (e.g.seminars, training, …).WHAT WE EXPECT FROM OUR APPLIED OBSERVABILITY SPECIALISTYou have hands on experience with the architecture and design of integrations, services, APIs, etc.You have experience with architecture/design modeling languages ​​(such as Archimate and UML) and tools such as Sparx Enterprise Architect or Archi.You have experience with one or more interface technologies and concepts: XSD, WSDL, SOAP, REST, Swagger, Open.