320 jobs voor technical customer support gevonden

Our client is a leading multinational in the telecommunications industry, providing cutting-edge communication solutions worldwide.

• Respond to customer inquiries and technical problems.
• Diagnose and resolve hardware and software issues.
• Escalate unresolved issues to higher-level support or engineering teams.
• Provide training and guidance to customers on product usage.
• Participate in continuous improvement initiatives for the support process.

Role

• Provide technical support to clients in French, Dutch, and English.
• Troubleshoot and resolve technical issues via phone, email, and live chat.
• Maintain detailed records of customer interactions and solutions.
• Collaborate with engineering teams to address complex issues.

• Contribute to the development of support documentation and FAQs.

   

Proactively manage customer contracts, including monitoring compliance and customer satisfaction Identify opportunities to further improve customer relationships and contractual agreements.

Perform effectively as a second level technical resource to resolve customer problems and provide technical leadership to other local IT resources..Encourage and promote team work between local, regional, and Global Services IT resources..

Frequent interaction with product and platform development engineers and scientists, as well as Marketing managers for technical support in developing sales tools .Experience required with:.

Processing both external and internal customer inquiries efficiently is key; you handle technical queries and quotes through telephone, virtual meetings, and written communication in a timely manner.In your role, you also process and maintain quotes within the ERP/Salesforce operating system, ensuring accurate documentation and tracking.You assist the customer service team in reviewing customer complaints related to technical issues, addressing customer concerns directly and escalating them if necessary.Your contributions extend to the marketing department as well, where you help with technical training sessions and proofread marketing literature, ensuring clear communication.You provide in depth technical support to professional customers, including planners, architects, consultants, installers, contractors, specialized distributors, and representatives from our client.

Our client is a leading insurance company.They are looking for an IT Support Specialist to take part in the company's development. 

Based in Brussels, the IS Support Specialist is a second level support role with the responsibility of providing technical support to customers and operational and administrative support for IT functions. 

Your main responsibilities will include:
 

• Providing world class customer service to their staff.
• Execute the effective and timely delivery of IT services.
• Interact effectively with all customer constituencies.
• Maintain the operational availability of all computer related equipment and IT resources including laptops, desktops, printers, servers, data communication equipment, network infrastructure, telephone equipment and audio-visual systems.
• Deploy computer and related equipment in a timely fashion to meet the day to day operational requirements.
• Responsible for setting up, installing, operating, testing and troubleshooting audio and visual equipment, including setting up equipment used to enhance live events, such as laptops, projectors, screens and microphones.
• Respond to conference room attendee technology requests and needs, and troubleshoots problems utilizing standard troubleshooting tools.
• Perform effectively as a second level technical resource to resolve customer problems and provide technical leadership to other local IT resources.
• Encourage and promote team work between local, regional, and Global Services IT resources.
• Promote and maintain the effective utilization of Firm provided software applications by internal customer constituencies.
• Participate as an active team member on IT projects to which assigned.

• Interact with external vendors.

   

Who are you in our On IT!Story?  

 

You are the indispensable link in supporting our customers' IT infrastructure.From analyzing malfunctions to proactively solving recurring problems: your efforts ensure that our customers can focus on their core business.You work both remotely and on-site at customers in the region of Limburg.

Key Responsibilities:

• User Support
  • Provide support for hardware and software related problems through:
• System and device management
  • Install, configure and maintain IT systems and mobile devices.
  • Perform technical interventions, performance analysis and security checks to ensure optimal operation.
• Technical troubleshooting
  • Identify and analyze technical problems and potential threats.
  • Proactively develop and propose solutions to prevent future complications.
• Incident Management
  • Record and follow up incidents according to agreed Service Level Agreements (SLAs).
  • Ensure accurate and comprehensive documentation of incidents and actions.
• Process optimization
  • Contribute to the optimization of internal processes, with a focus on efficient system management and high quality customer support.
• Contract Management
  • Proactively manage customer contracts, including monitoring compliance and customer satisfaction.

  • Identify opportunities to further improve customer relationships and contractual agreements.

     

Bij deze topspeler werk je internationaal mee aan exclusieve projecten en innovatieve oplossingen.Bovendien word je omringd door een fantastisch team waarbij werkplezier centraal staat.

Technical Advisor are bakers, pastry chefs and chocolatiers at Puratos that play a crucial role in supporting customers by demonstrating the quality and advantages of Puratos products.Key Accountabilities Coordínate the planning of the technical advisors and application specialists Coordinate in constant collaboration with the group technical advisor manager the planning of the different workspaces in the innovation center (IC bakery, IC patisserie Chef Corner, IBCC, IPCC, ICCC) Coordinate the organisation of the innovation center:oOpex: Monthly check of the spent of the Innovation Center & catering budget and bring to attention of TA management.oCoordinate on the technical interventions for the equipment (with the equipment suppliers, puratos maintenance,) in the IC in collaboration with the Technical Advisors and check that the jobs are finalized before approving the invoices.oSupport Technical Advisors & TA management with the food safety program & traceability for all finished goods for the Club House Support Technical Advisors Travel by getting full data on the request, having planned interdependently with the TA management and guide the TA with his visa, flight demand, … Coordinate the Technical Advisor Management team activities: Set up of the CTS Days, TAM meetings, Digital Get togethers of the TA managers, CTS steerco organisation.Coordinate the CAPEX administration + order of new equipment in relation to the capex investments of HQ innovation center.

Technical Support Engineer .As a Technical Support Engineer, you will troubleshoot, analyze, and resolve up to 2nd level technical issues for business customers, high impact residential users, and internal departments.

Introduction.Technical Dealer Support (TDS) is the first line support department for our markets and dealers globally.

Experis delivers a powerful blend of top-tier talent and expert solutions that propel success.We specialize in IT resourcing, project solutions, and managed services, empowering organizations to develop individuals and teams ready to thrive in the digital age.

Technical Support Engineer 

As a Technical Support Engineer, you will troubleshoot, analyze, and resolve up to 2nd-level technical issues for business customers, high-impact residential users, and internal departments.Your expertise will focus on technical challenges related to fixed and mobile voice and data products.

Responsibilities

• Analyze, resolve, and coordinate solutions for technical trouble tickets and emails, collaborating with 3rd-level internal or external teams to address complex, multi-domain, and multi-technology problems.Ensure all issues are resolved within SLA timelines with minimal end-user impact.
• Escalate critical issues to management or technical teams in case of SLA breaches, operational urgency, financial risks, or significant impact, following established escalation protocols.
• Detect incidents involving transversal products, services, or applications with potential customer impact, prioritizing and notifying stakeholders as appropriate.
• Keep customers and relevant internal teams updated on issue status, adhering to service level agreements and customer segmentation.
• Provide end-to-end technical expertise and support to other business departments during both build and run phases, proactively identifying and addressing potential or recurring structural issues.

• Participate in duty roles as required.

   

You prepare intervention and commissioning documentation..You perform hardware adjustments (electrical and mechanical)..

Technical Support· You prepare technical reports and studies for the customer.

Voor een bedrijf regio Roeselare zijn wij op zoek naar een technicus/ first line support/ customer service/ medewerker technical support/.What's in the name?.Ook mag je zelf installaties gaan installeren bij de klant (dit omtrent hun telefonie).

You'll provide remote and on site support, ensuring our digital printing systems are operating at peak performance.You collaborate closely with our engineering team to validate the performance and serviceability of our latest products.Additionally, you'll play a pivotal role in developing and delivering training programs, covering everything from new product releases to beginner training for engineers and customers.

Run customer technical support activities: advice on product solutions, technical trainings, chemical and physical analysis on papers or on glues in laboratory..Assist our technical sales team in customers trials related to referencing trials or application issues..

We employ over 300 highly skilled, passionate and enthusiastic employees.To strengthen our Technical Department, we are seeking an Engineering Technician.In this role, you will provide essential technical support for engine maintenance within the shop.

Voor een bedrijf regio Roeselare zijn wij op zoek naar een technicus/ first line support/ customer service/ medewerker technical support/.What's in the name?.Ook mag je zelf installaties gaan installeren bij de klant (dit omtrent hun telefonie).

In order to support the sustainable and growing business opportunities of our client, we are looking for a Sales Manager who can enforce their EMEA sales team.Your main tasks and responsibilities will be:

• Contributing to the growth of the business at existing and new customers within given geographical regions and end markets
• Ensuring a long-term customer relationships for the recurrent consumables business of targets (used as coating materials), including after sales services
• Exploring new businesses for the newly developed technologies
• Using your passion for technology in order to identify the opportunities at your customers for new investment or upgrade projects
• Cooperating with various stakeholders (internally and externally) from the identification of the opportunity to the final successful sales closing
• Generating and fulfilling your portion of the business plan
• Succeeding in making customers chose you as their key supplier

Description:

Become a key player in our international growth as an ERP Application Support.Leverage your technical expertise and knowledge of the glass industry to support our customers in their digital transformation.

 

Your responsibilities:

• Be the expert: Provide high-level support to our customers, helping them get the most out of our ERP solutions.
• Share your knowledge: Transfer your know-how to internal teams and customers, and help train new employees.

• Be an ambassador: Represent our company to our international customers and contribute to our development abroad.

   

We are looking for

As a Presales Engineer at Dstny, you are responsible for designing a wide variety of solutions for (and with) our customers and partners.The proposed solutions range from a cloud telephony system to a WAN network with advanced security layers. 

You form a tag team with an account manager, assisting them in pitching Dstny’s vision and solutions, delivering system demos, preparing price calculations, and providing all necessary technical details.Throughout the entire sales cycle, you deliver an excellent customer experience. 

 

Your responsibilities

• Actively participate in the sales process and seize sales opportunities. 
• Propose solutions for prospects, existing customers, and partners based on their needs, taking into account the technical design, feasibility, and profitability. 
• Present and contribute as an expert during customer calls, visits and events to promote Dstny’s solutions and services. 
• Provide technical support to your colleagues in the Direct and Partner sales teams. 
• Respond to RFIs/RFPs. 
• Maintain a technical relationship with specific existing customers, supporting them as a trusted solutions advisor. 
• Collaborate closely with Sales, Marketing, and Operations teams to optimize and capitalize on product, market, and sales opportunities. 

• Stay up to date with ICT market trends and competition. 

   

Experis delivers a powerful blend of top-tier talent and expert solutions that propel success.We specialize in IT resourcing, project solutions, and managed services, empowering organizations to develop individuals and teams ready to thrive in the digital age.

As Back Office Technical Cable:

• You assist B2B Customers; first line contact centers and technicians regarding technical questions in order to serve our customers in a better way.
• You analyze, solve, dispatch and follow-up on all trouble tickets and mails, in collaboration 3rd level teams (internal or external)
• You detect incidents related to transversal products, services, applications with possible impact on customers and you apply appropriate priority & communication processes.
• Furthermore, you inform customers continuously on the status of their problem according to the priority of the technical issue (internal and external customers).
• You collect relevant information in order to prepare efficient communication towards our customers, management, partners and operational teams (proactively alarms, planned interventions and retro-actively for example incidents) and you translate technical information into customer language
• Last but not least, you support the launch of new products and services (Friendly User Test) and think pro-actively about the required support.Duty role

• You will be part of the Enterprise Business Unit but will be temporary integrated in the Back Office Technical teams of the Consumer Business unit and work within those shifts.

   

Gathering and verifying the accuracy and completeness of information..Providing technical support and coordinating with workshops..

You ensure smooth processing of orders, keep customers informed of order status and coordinate closely with logistics partners to ensure timely deliveries..Customer Service: Provide excellent customer service to our B2B customers..

You develop trust relationships with a portfolio of customers (key accounts) to ensure a recurrent volume of business;.You act as point of contact between the customers and the internal support departments during the commercial phase;.

As a Network Consultant at Dstny BE, you'll be working within the Delivery team and be responsible for configuring and setting up customer and backbone equipment, ensuring everything runs smoothly from start to finish.

Here are some of the things you'll be doing:

• Handling configuration requests from project managers and UC project consultants.
• Providing support to technicians on-site facing technical challenges.
• Preparing all necessary technical pre-configurations for customer installations.
• Assisting our field engineers during installations and troubleshooting any technical problems that arise.
• Thinking proactively about optimizing and adjusting procedures and processes within the delivery team.
• Providing training and coaching to team members within the delivery team.

• Creating and maintaining accurate technical documentation to ensure everyone is on the same page.

   

For our customer, an international automotive company, located in Ghent, we are looking for a Customer Support Advisor...