336 jobs voor technical customer support gevonden

Our client is a leading multinational in the telecommunications industry, providing cutting-edge communication solutions worldwide.

• Respond to customer inquiries and technical problems.
• Diagnose and resolve hardware and software issues.
• Escalate unresolved issues to higher-level support or engineering teams.
• Provide training and guidance to customers on product usage.
• Participate in continuous improvement initiatives for the support process.

Role

• Provide technical support to clients in French, Dutch, and English.
• Troubleshoot and resolve technical issues via phone, email, and live chat.
• Maintain detailed records of customer interactions and solutions.
• Collaborate with engineering teams to address complex issues.

• Contribute to the development of support documentation and FAQs.

   

As a 1st Line Customer Support Agent, you are the first contact towards customers via phone and / or mail created tickets.The job is to provide technical support and customer service to customers using the transportation products and services.

Frequent interaction with product and platform development engineers and scientists, as well as Marketing managers for technical support in developing sales tools .Experience required with:.

Processing both external and internal customer inquiries efficiently is key; you handle technical queries and quotes through telephone, virtual meetings, and written communication in a timely manner.In your role, you also process and maintain quotes within the ERP/Salesforce operating system, ensuring accurate documentation and tracking.You assist the customer service team in reviewing customer complaints related to technical issues, addressing customer concerns directly and escalating them if necessary.Your contributions extend to the marketing department as well, where you help with technical training sessions and proofread marketing literature, ensuring clear communication.You provide in depth technical support to professional customers, including planners, architects, consultants, installers, contractors, specialized distributors, and representatives from our client.

Our client is a leading global law firm, advising clients on significant transactions and disputes.They are looking for an IT Support Specialist to take part in the firm's development. 

Based in Brussels, the IS Support Specialist is a second level support role with the responsibility of providing technical support to customers and operational and administrative support for IT functions. 

Your main responsibilities will include:

• Providing world class customer service to their lawyers and office personnel.
• Execute the effective and timely delivery of IT services.
• Interact effectively with all customer constituencies.
• Maintain the operational availability of all computer related equipment and IT resources including laptops, desktops, printers, servers, data communication equipment, network infrastructure, telephone equipment and audio-visual systems.
• Deploy computer and related equipment in a timely fashion to meet the day to day operational requirements.
• Responsible for setting up, installing, operating, testing and troubleshooting audio and visual equipment, including setting up equipment used to enhance live events, such as laptops, projectors, screens and microphones.
• Respond to conference room attendee technology requests and needs, and troubleshoots problems utilizing standard troubleshooting tools.
• Perform effectively as a second level technical resource to resolve customer problems and provide technical leadership to other local IT resources.
• Perform, maintain and adhere to Firm-wide and departmental policies, standards, operational guidelines, and administrative procedures relating to IT function.
• Encourage and promote team work between local, regional, and Global Services IT resources.
• Promote and maintain the effective utilization of Firm provided software applications by internal customer constituencies.
• Participate as an active team member on IT projects to which assigned.
• Interact with external vendors.

• Provide technical support and assistance outside of normal business hours as required, including, but not limited, to Saturday and Sundays.

   

Regulatory Affairs personnel (in house).Coordinating efforts with international division staff to.resolve product/clinical issues involving international customers.

Financial risk.according to the current escalation processes..

Een hechte samenwerking met interne collega's en bieden van technische ondersteuning aan het salesteam en partners via telefoon en e mail..Voor de vacature van Technical Customer Support regio Zaventem zal dit je takenpakket zijn:..

Your main responsibilities:.You give technical support for internal and external customers in your own language area..

Candidates will be required to know the desk side environment and tools.The candidate will be located at the customer site. Key areas of responsibility Respond to IT related Requests and Incident calls in Service Now Correctly create Tech Hub visit tickets, track incidents and IMAC tickets in a timely and accurately manner in Service Now PC (Desktops/Laptops) Hardware and Software Troubleshooting Portable devices.IPhone, IPad, Windows Tablet.Diagnose printer hardware and software, and other peripheral device failures and implement solutions Provide installation and upgrade services of supported hardware and software Some hardware support experience required e.g., installing memory/disk drives Supporting the call center with "on the fly" information relating to open cases

Collaborate with teams, including sales, engineering, and product development.Conduct product demonstrations, training sessions, and workshops for customers.

Candidates will be required to know the desk side environment and tools.The candidate will be located at the customer site. Key areas of responsibility Respond to IT related Requests and Incident calls in Service Now Correctly create Tech Hub visit tickets, track incidents and IMAC tickets in a timely and accurately manner in Service Now PC (Desktops/Laptops) Hardware and Software Troubleshooting Portable devices.IPhone, IPad, Windows Tablet.Diagnose printer hardware and software, and other peripheral device failures and implement solutions Provide installation and upgrade services of supported hardware and software Some hardware support experience required e.g., installing memory/disk drives Supporting the call center with "on the fly" information relating to open cases

Introduction.Technical Dealer Support (TDS) is the first line support department for our markets and dealers globally.

With an international character, they continuously invest in improving their products and services.DescriptionOrder Processing: Managing the complete order process, from receipt to delivery.You ensure smooth processing of orders, keep customers informed about order status, and closely coordinate with logistics partners to guarantee timely deliveries.Customer Service: Providing excellent customer service to our B2B clients.Technical Support: Collaborating with the technical team to resolve customer inquiries related to our technological medical products.

Collaborating with internal teams to meet customer needs and enhance sales..Providing technical support and advice to customers..

Technical Support· You prepare technical reports and studies for the customer.

Go into.customer follow up meetings concerning maintenance execution...Follow up the daily preventive and corrective service activities for the different maintenance contracts.

Vivaldis Office zoekt Technical support/ administratie- customer relations.

 

Waar moet je zijn?

• Baarle Hertog
• Specialisatie: Techniek, elektrische installatie

Takenpakket 

• Als spilfiguur tussen bureau en klant (bestaande en nieuwe) ben je HET aanspreekpunt
• Komt er een storing binnen, een vraag, TOP!Jij doet de opvolging via mail en telefoon.Dit doe je samen met een team van collega's
• Geen callcenter!Wel een eerstelijnsdienst (aannemen binnenkomende aanvragen, service orders, storingen, + analyse en administratieve verwerking)
• Klachtenbehandeling + klantenbinding, customer service
• Bestaande procedures weet je aan te passen zodat storingen in de toekomst sneller opgevolgd kunnen worden
• Administratie hoort er natuurlijk ook bij: storingen verwerken, tickets aanmaken, klantendossiers aanmaken, orders verwerken, facturen nakijken 
• First line support mbt software, applicaties,
• Doorgroei kans 

 

In order to support the sustainable and growing business opportunities of our client, we are looking for a Sales Manager who can enforce their EMEA sales team.Your main tasks and responsibilities will be:

• Contributing to the growth of the business at existing and new customers within given geographical regions and end markets
• Ensuring a long-term customer relationships for the recurrent consumables business of targets (used as coating materials), including after sales services
• Exploring new businesses for the newly developed technologies
• Using your passion for technology in order to identify the opportunities at your customers for new investment or upgrade projects
• Cooperating with various stakeholders (internally and externally) from the identification of the opportunity to the final successful sales closing
• Generating and fulfilling your portion of the business plan
• Succeeding in making customers chose you as their key supplier

Conduct technical analyses, prepare reports, and maintain documentation..Prepare proposals for technical solutions and offerings for customers..

Wel een eerstelijnsdienst (aannemen binnenkomende aanvragen, service orders, storingen, + analyse en administratieve verwerking) * Klachtenbehandeling + klantenbinding, customer service * Bestaande procedures weet je aan te passen zodat storingen in de toekomst sneller opgevolgd kunnen worden * Administratie hoort er natuurlijk ook bij: storingen verwerken, tickets aanmaken, klantendossiers aanmaken, orders verwerken, facturen nakijken * First line support mbt software, applicaties, * Doorgroei kans

.Stay informed about new technologies, tools, and industry trends to enhance technical skills and service offerings..

Voor technische ondersteuning:* Manufacturing: probleemoplossing, niet conformiteit behandelen, …* Operations: technische beoordeling producten en alternatieven, technische vragen van leveranciers behandelen, …* Sales: opvragen en aanleveren technische informatie* Customer care: technische ondersteuning van klanten* Engineering: ondersteuning technisch uitvoerend werk en prototypebouw & testing* Je bent de eerste lijn in de technische ondersteuning van collega’s, klanten en partners via telefoon en e mail* Je volgt de assemblage van prototypes op en geeft ondersteuning bij het opstellen van de werkinstructies* Je voert homologaties uit volgens voorgeschreven procedures en rapporteert aan de Project Manager* Je geeft en verwerkt suggesties voor verbeteringen van nieuwe en bestaande producten en processen* Je bent verantwoordelijk voor de voorbereiding en/of uitvoering van onderhouden en herstellingen, on site en op verplaatsing

You will coordinate and manage project activities between key stakeholder departments, including Operations, Quality, Marketing, Sales and R&D..Giving technical support and education to customers and the sales team will be part of your role..

Employee Integration and Exit: Support IT processes for onboarding new employees and securely managing the exit of departing employees..Procurement Assistance: Over time, take on responsibility for purchasing IT equipment, ensuring optimal functionality and cost efficiency..

JobomschrijvingOrder Processing: Managing the complete order process, from receipt to delivery.You ensure smooth processing of orders, keep customers informed about order status, and closely coordinate with logistics partners to guarantee timely deliveries.Customer Service: Providing excellent customer service to our B2B clients.Technical Support: Collaborating with the technical team to resolve customer inquiries related to our technological medical products.

For our customer, an international automotive company, located in Ghent, we are looking for a Customer Support Advisor...

Customer care: Bieden van technische ondersteuning aan klanten..Onze Technical Support Engineers staan gedurende de werkuren altijd paraat voor technische ondersteuning op diverse terreinen:..