325 jobs voor technical customer support gevonden

.Analyze and resolve basic customer requests in technical support (via email ticket system Zendesk)..

Our client is a leading multinational in the telecommunications industry, providing cutting-edge communication solutions worldwide.

• Respond to customer inquiries and technical problems.
• Diagnose and resolve hardware and software issues.
• Escalate unresolved issues to higher-level support or engineering teams.
• Provide training and guidance to customers on product usage.
• Participate in continuous improvement initiatives for the support process.

Role

• Provide technical support to clients in French, Dutch, and English.
• Troubleshoot and resolve technical issues via phone, email, and live chat.
• Maintain detailed records of customer interactions and solutions.
• Collaborate with engineering teams to address complex issues.

• Contribute to the development of support documentation and FAQs.

   

You’re an expert in technical related emerging areas and new areas.You find resolution for customers, give support and training to customers for all products, support sales in pre sales cycle, and coordinate related functions/people to ensure a successful deployment of won projects.

As a 1st Line Customer Support Agent, you are the first contact towards customers via phone and / or mail created tickets.The job is to provide technical support and customer service to customers using the transportation products and services.

Frequent interaction with product and platform development engineers and scientists, as well as Marketing managers for technical support in developing sales tools .Experience required with:.

Processing both external and internal customer inquiries efficiently is key; you handle technical queries and quotes through telephone, virtual meetings, and written communication in a timely manner.In your role, you also process and maintain quotes within the ERP/Salesforce operating system, ensuring accurate documentation and tracking.You assist the customer service team in reviewing customer complaints related to technical issues, addressing customer concerns directly and escalating them if necessary.Your contributions extend to the marketing department as well, where you help with technical training sessions and proofread marketing literature, ensuring clear communication.You provide in depth technical support to professional customers, including planners, architects, consultants, installers, contractors, specialized distributors, and representatives from our client.

Financial risk.according to the current escalation processes..

Present proposals to customers, covering both technical and business aspects, when required..Support the delivery process by providing technical sizing analysis and budget studies..

Bij deze topspeler werk je internationaal mee aan exclusieve projecten en innovatieve oplossingen.Bovendien word je omringd door een fantastisch team waarbij werkplezier centraal staat.

Technical Advisor are bakers, pastry chefs and chocolatiers at Puratos that play a crucial role in supporting customers by demonstrating the quality and advantages of Puratos products.Key Accountabilities Coordínate the planning of the technical advisors and application specialists Coordinate in constant collaboration with the group technical advisor manager the planning of the different workspaces in the innovation center (IC bakery, IC patisserie Chef Corner, IBCC, IPCC, ICCC) Coordinate the organisation of the innovation center:oOpex: Monthly check of the spent of the Innovation Center & catering budget and bring to attention of TA management.oCoordinate on the technical interventions for the equipment (with the equipment suppliers, puratos maintenance,) in the IC in collaboration with the Technical Advisors and check that the jobs are finalized before approving the invoices.oSupport Technical Advisors & TA management with the food safety program & traceability for all finished goods for the Club House Support Technical Advisors Travel by getting full data on the request, having planned interdependently with the TA management and guide the TA with his visa, flight demand, … Coordinate the Technical Advisor Management team activities: Set up of the CTS Days, TAM meetings, Digital Get togethers of the TA managers, CTS steerco organisation.Coordinate the CAPEX administration + order of new equipment in relation to the capex investments of HQ innovation center.

This individual will be instrumental in handling our network security portfolio (Palo Alto, Meraki, Mimecast) and will be nurtured towards the role of a Technical Product manager.The ideal candidate will possess strong technical, writing, and communication skills, with the ability to simplify complex concepts.Key Responsibilities:Technical Architecture Design:Design and implement robust technical architectures for managed network security services, including Palo Alto firewalls, Meraki SDWAN, and Mimecast email security.Collaborate with cross functional teams to ensure the seamless integration of network security solutions with other managed services.Technical Documentation & Procedures:Produce comprehensive technical documentation, including design documents, implementation guides, and support procedures.Create clear and concise documentation for delivery and support teams to facilitate efficient service delivery and support.Level 3 Support:Provide expert level 3 support for network security solutions, troubleshooting complex issues and ensuring timely resolution.Act as an escalation point for technical issues, working closely with support teams to resolve customer problems.Platform Maintenance & Enhancement:Maintain, update, and enhance the technical platforms supporting our network security solutions.Monitor system performance and implement improvements to ensure high availability and performance.Cross Departmental Support:Utilize DEV OP skills to support other departments, acting as a versatile technical resource.Assist in the automation of processes and the development of tools to enhance operational efficiency.Pathway to Technical Product Manager:Develop a deep understanding of the product management lifecycle and contribute to product strategy and roadmaps.Collaborate with marketing product management and other stakeholders to align technical solutions with business objectives.Grow into the role of Technical Product Manager, taking on increased responsibility for the network security portfolio 

* You follow engines under investigation.Technical Support* You prepare technical reports and studies for the customer.

You prepare intervention and commissioning documentation..You perform hardware adjustments (electrical and mechanical)..

Collaborating with internal teams to meet customer needs and enhance sales..Providing technical support and advice to customers..

Go into.customer follow up meetings concerning maintenance execution...Follow up the daily preventive and corrective service activities for the different maintenance contracts.

Technical Support· You prepare technical reports and studies for the customer.

Technical Support Expert.Diagnostics Role location: Zaventem, Belgium Discover a career with real meaning.

Technical Support Expert.Diagnostics Role location: Zaventem, Belgium Discover a career with real meaning.

Run customer technical support activities: advice on product solutions, technical trainings, chemical and physical analysis on papers or on glues in laboratory..Assist our technical sales team in customers trials related to referencing trials or application issues..

This involves advising and supporting our customers, as well as coordinating all customer service activities between the customer, specialist departments in Belgium, and those at our head office in Germany.Tasks:+ Act as the first point of contact for all customer inquiries post a successful SAT (Site Acceptance Test), involving relevant departments at the site and head office.+ Engage in active service sales and lifecycle consultancy, including follow up on quotations.+ Capture and communicate customer and market requirements to Service Product Management.

In order to support the sustainable and growing business opportunities of our client, we are looking for a Sales Manager who can enforce their EMEA sales team.Your main tasks and responsibilities will be:

• Contributing to the growth of the business at existing and new customers within given geographical regions and end markets
• Ensuring a long-term customer relationships for the recurrent consumables business of targets (used as coating materials), including after sales services
• Exploring new businesses for the newly developed technologies
• Using your passion for technology in order to identify the opportunities at your customers for new investment or upgrade projects
• Cooperating with various stakeholders (internally and externally) from the identification of the opportunity to the final successful sales closing
• Generating and fulfilling your portion of the business plan
• Succeeding in making customers chose you as their key supplier

Description:

Become a key player in our international growth as an ERP Application Support.Leverage your technical expertise and knowledge of the glass industry to support our customers in their digital transformation.

 

Your responsibilities:

• Be the expert: Provide high-level support to our customers, helping them get the most out of our ERP solutions.
• Share your knowledge: Transfer your know-how to internal teams and customers, and help train new employees.

• Be an ambassador: Represent our company to our international customers and contribute to our development abroad.

   

We are looking for

As a Presales Engineer at Dstny, you are responsible for designing a wide variety of solutions for (and with) our customers and partners.The proposed solutions range from a cloud telephony system to a WAN network with advanced security layers. 

You form a tag team with an account manager, assisting them in pitching Dstny’s vision and solutions, delivering system demos, preparing price calculations, and providing all necessary technical details.Throughout the entire sales cycle, you deliver an excellent customer experience. 

 

Your responsibilities

• Actively participate in the sales process and seize sales opportunities. 
• Propose solutions for prospects, existing customers, and partners based on their needs, taking into account the technical design, feasibility, and profitability. 
• Present and contribute as an expert during customer calls, visits and events to promote Dstny’s solutions and services. 
• Provide technical support to your colleagues in the Direct and Partner sales teams. 
• Respond to RFIs/RFPs. 
• Maintain a technical relationship with specific existing customers, supporting them as a trusted solutions advisor. 
• Collaborate closely with Sales, Marketing, and Operations teams to optimize and capitalize on product, market, and sales opportunities. 

• Stay up to date with ICT market trends and competition. 

   

.Provide technical guidance and support to other team members and stakeholders.

Conduct technical analyses, prepare reports, and maintain documentation..Prepare proposals for technical solutions and offerings for customers..

.Ensure customers satisfaction..Improve customers experience. .Side projects (recruit and onboard new colleagues, give training,).

Gathering and verifying the accuracy and completeness of information..Providing technical support and coordinating with workshops..

For our customer, an international automotive company, located in Ghent, we are looking for a Customer Support Advisor...