778 jobs voor customer experience manager gevonden

As Inside Sales Representative, you accurately manage customer's orders via the business ERP system and in a timely manner; keep logistics and sales teams continuously updated on the status of the orders.You're fully involved with warehouse management team to coordinate and secure supply of orders.

• Single point of contact between the supplier and our African subsidiaries / customers ;
• Responsible for the entire customer/subsidiaries order process from A-Z in the different ERP systems ;
• First point of contact for the subsidiaries in Africa in terms of trade compliance issues, order processing, pricing and claims ;
• First point of contact for the suppliers in terms of backorders, discrepancies, lead-times, pricing, etc ;
• Full ownership of your files by instructing the shipping department , warehouse and suppliers ;
• Weekly meetings with the African customer / subsidiaries , sales, shipping department, management and suppliers ;
• Conduct data management activities using the ERP.

.Communication Skills: Demonstrating strong communication skills to convey information clearly, empathise with customer concerns, and ensure a positive customer experience..

Provide feedback to R&D on detailed customer needs to drive new product development, driving customer specific projects .Create multi functional teams from both companies, when required, to drive joint, differentiated solutions to meet customer's needs and profitably grow, including complaint resolution .

Join Expertum as our newest Service Delivery Manager.The JobAs Service Delivery manager you will, together with your colleagues, be responsible for the delivery of different services and solutions to the customer.You will be the link between the different teams (technical and functional consultants, development, infrastructure, sales, etc) and the customer to make sure that their needs are being met.

Monitoring the portfolio of existing customers.Prospecting for potential new customers (smaller part of the function).Advise customers on product ranges.Represent the company at trade fairs.

Customer Service: Provide excellent customer service and strive for maximum customer satisfaction..Administrative Tasks: Handle various administrative tasks such as maintaining customer files and reports..

The duties as Customer Service Administrator:

* You are responsible for correctly handling/transferring customer inquiries.
* You manage the mailbox and telephone communication.
* You support the account managers in daily tasks
* You are responsible for the entire sales process from quotation to invoice
* Allround administrative tasks

Draft proposals to optimize the customer experience and operational efficiency.Proactive customer communication: Act as the main point of contact for escalations.Proactively reach out to customers to keep them informed about incidents, progress, and potential structural improvements within the company.Collaboration with operational teams: Work closely with team leaders in our operational department.

Work location is Neder Overheembeek (1120 Brussel)JobomschrijvingFor one of our customers who offers international logistics services by road, sea, air, rail and inland waterway, we are urgently looking for a Lead Manager..Tasks:.

Proactively manage customer contracts, including monitoring compliance and customer satisfaction Identify opportunities to further improve customer relationships and contractual agreements.

Provide information regarding delivery (shipping, returns,…).After sales via ticketing service:.Support of customer journey online:.Offer basic technical support (login, user journey problems,.).

We are a leading provider of renewable solutions in packaging, biomaterials and wooden constructions on global markets.Our aim is to replace fossil based materials by innovating and developing new products and services based on wood and other renewable materials.

We are looking for a new colleague Customer Service Specialist in Ghent.

As a Customer Service Specialist you provide exceptional support and assistance to customers, addressing their inquiries, resolving issues, and ensuring a positive customer experience.You are
responsible for effectively communicating with customers, maintaining product knowledge, and delivering timely and accurate information or solutions to meet customer needs.

Main Responsibilities and tasks:

* Daily communication with customers, sales managers, logistics, mill production planning
and supply chain coordination teams about order related matters
* Receiving, processing and confirming orders
* Planning customer deliveries and follow-up of stocks, proactive offering of available stock
materials to customers
* Monitoring customer sales plan, quota, orderbook and acting when needed
* Pipeline order management
* Reporting on demand for customer related information
* Being first-line support for sustainability related topics
* Participating in the development work related to own responsibility area
* Support in knowledge sharing among the different customer service teams

. Daily communication with customers, sales managers, logistics, mill production planning. Monitoring customer sales plan, quota, orderbook and acting when needed. Pipeline order management.

.You lead, build and coach a team of 6 customer service and sales assistants.

Project Manager is a pivotal position entails overseeing several projects (customer experience, service delivery managers, internal communication,.) within our organization.Reporting to the Senior Vice President Operations & Services, you will play a critical role in ensuring the seamless delivery of services, maintaining excellent customer satisfaction, and driving operational excellence across our service portfolio..

Organize return shipments.Issue credits/debits to customers.Log/Report/Resolve customer complaints.Handle the price requests. Receive and review customer orders.Process Product orders via ERP system.

As a customer service representative, you will have the following responsibilities:

• Receive and answer customer calls/queries related to customer orders
• Receive and review customer orders
• Process Product orders via ERP system
• Coordinate shipment with logistics department
• Be a single point of customer contact related to customer orders
• Organize return shipments
• Issue credits/debits to customers
• Support finance in resolving payment disputes
• Effective backlog management
• Log/Report/Resolve customer complaints
• Handle the price requests

For an international company operating in the manufacturing sector located in the Groot-Bijgaarden/Dilbeek region, we are currently looking for a Customer Service Administrator to join the team.Do you have a good technical knowledge of liquid systems and are you looking for a varied job in an international environment?Then this vacancy must be a perfect fit for you!

The duties as Customer Service Administrator:

* You are responsible for correctly handling/transferring customer inquiries.
* You manage the mailbox and telephone communication.
* You support the account managers in daily tasks
* You are responsible for the entire sales process from quotation to invoice
* Allround administrative tasks

Lead, manage and develop sales teams.Analyse business performance measures to identify appropriate support to sales team to achieve business targets.

.Business Analyst.Moreover, you will translate business requirements into actionable IT requirements that align with our client' growth strategy and vision: Customer Experience..

As key person between external suppliers and our sales team, you are the end-to-end responsible for the product range : o You manage the contacts with external suppliers o Analyse, propose and manage the product portfolio o Develop and implement product pricing and positioning strategies o Decide on and manage the replenishment and stock levels of our Belgian warehouse o Act as technical expert and support of our sales team As internal expert for this product range, act as a product evangelist to build technical expertise in our sales team Drive product launches including working with our suppliers, our sales teams, and customers Accompany our sales team at customers and fairs to solicit feedback on company products and services, explore new products and monitor competitors for this product line Gain a deep understanding of customer experience, identify and fill product gaps and generate new ideas that grow market share, improve customer experience and drive growth Create buy-in for the product vision both internally and with key external partners Evaluate promotional plans to ensure that they are consistent with product line strategy Support customer service for direct business and trade

Expand the sales network by working with distributors and visiting key customers..Promote products, support cross sales, and share best practices with customers..

For one of our customers who offers international logistics services by road, sea, air, rail and inland waterway, we are urgently looking for a Lead Manager..Tasks:.

Daily communication with customers, sales managers, logistics, mill production planning and supply chain coordination teams about order related matters..Receiving, processing and confirming orders..

Your Role & Team in a Nutshell
As a Key Account Manager, you will be responsible for implementing account-specific business plans to achieve profitability and sales targets.You will manage assigned accounts, providing key execution and full support for selling our writing products.You will be part of the Benelux sales team, working with renowned brands like DYMO®, Parker®, Paper Mate® and Sharpie®.Your role will be instrumental in expanding Newell Brands in the Netherlands and Belgium, and you will play a critical part in launching SPONTEX, a leading brand of Home Care Solutions in France, in these territories.

Your Key Tasks as a Key Account Manager

• Achieve sales targets according to defined objectives.
• Leverage strategies aligned with overall customer strategies.
• Lead the annual operating plan to grow joint businesses with a strong partnership with customers.
• Develop account schedules and deliverables in collaboration with customers.
• Conduct regular reviews of business performance and promotion strategies.
• Manage and enforce invoice-to-net programming for major accounts.
• Forecast and anticipate the seasonality of your customer portfolio.
• Drive the annual promotional calendar and digital activation with customers.
• Deliver results while maintaining the highest level of integrity.
• Foster an environment that generates breakthrough ideas and promotes collaboration in line with Newell Brands' values.
• Activate category management with trade partners.
• Drive innovative win-win customer and channel strategies using insights into customer, market, and competitor dynamics.
• Execute pricing and trade fund strategies to drive profitable growth.
• Manage and leverage trade funds to create value for both customers and the company by consistently measuring and enforcing trade terms, identifying opportunities for improvement.

Your Role & Team in a Nutshell
As a Key Account Manager, you will be responsible for implementing account-specific business plans to achieve profitability and sales targets.You will manage assigned accounts, providing key execution and full support for selling our writing products.You will be part of the Benelux sales team, working with renowned brands like DYMO®, Parker®, Paper Mate® and Sharpie®.Your role will be instrumental in expanding Newell Brands in the Netherlands and Belgium, and you will play a critical part in launching SPONTEX, a leading brand of Home Care Solutions in France, in these territories.

Your Key Tasks as a Key Account Manager

• Achieve sales targets according to defined objectives.
• Leverage strategies aligned with overall customer strategies.
• Lead the annual operating plan to grow joint businesses with a strong partnership with customers.
• Develop account schedules and deliverables in collaboration with customers.
• Conduct regular reviews of business performance and promotion strategies.
• Manage and enforce invoice-to-net programming for major accounts.
• Forecast and anticipate the seasonality of your customer portfolio.
• Drive the annual promotional calendar and digital activation with customers.
• Deliver results while maintaining the highest level of integrity.
• Foster an environment that generates breakthrough ideas and promotes collaboration in line with Newell Brands' values.
• Activate category management with trade partners.
• Drive innovative win-win customer and channel strategies using insights into customer, market, and competitor dynamics.
• Execute pricing and trade fund strategies to drive profitable growth.
• Manage and leverage trade funds to create value for both customers and the company by consistently measuring and enforcing trade terms, identifying opportunities for improvement.

Provide accurate and efficient support for banking transactions, account information, and product offerings..Troubleshoot and resolve issues, ensuring client satisfaction and adhering to banking regulations..

Are you ready to play a pivotal role in delivering exceptional service to our valued customers?

As a Service Account Manager, you will be the primary point of contact for clients within the target market, providing expert advice, support, and fostering their growth.Your key responsibility will be ensuring an outstanding service experience by coordinating all customer service activities between the client, specialist departments in Belgium, and our headquarters in Germany.

Key Responsibilities:

• Serve as the first point of contact for all customer inquiries following a successful Site Acceptance Test (SAT), liaising with relevant departments both at the site and head office.
• Drive active service sales and lifecycle consultancy, including follow-up on quotations.
• Capture and relay customer and market requirements to the Service Product Management team.
• Ensure the achievement of annual order intake targets and planned revenue growth.
• Act as a core member of the project team for new machine installations, particularly during the installation phase.