822 jobs voor customer experience manager gevonden

.Manage the order fulfilment process (stock allocation, creating delivery notes, out of stock reporting).

Provide feedback to R&D on detailed customer needs to drive new product development, driving customer specific projects .Create multi functional teams from both companies, when required, to drive joint, differentiated solutions to meet customer's needs and profitably grow, including complaint resolution .

Join Expertum as our newest Service Delivery Manager.The JobAs Service Delivery manager you will, together with your colleagues, be responsible for the delivery of different services and solutions to the customer.You will be the link between the different teams (technical and functional consultants, development, infrastructure, sales, etc) and the customer to make sure that their needs are being met.

Provide information regarding delivery (shipping, returns,…).After sales via ticketing service:.Support of customer journey online:.Offer basic technical support (login, user journey problems,.).

Customer Service: Provide excellent customer service and strive for maximum customer satisfaction..Administrative Tasks: Handle various administrative tasks such as maintaining customer files and reports..

We are a leading provider of renewable solutions in packaging, biomaterials and wooden constructions on global markets.Our aim is to replace fossil based materials by innovating and developing new products and services based on wood and other renewable materials.

We are looking for a new colleague Customer Service Specialist in Ghent.

As a Customer Service Specialist you provide exceptional support and assistance to customers, addressing their inquiries, resolving issues, and ensuring a positive customer experience.You are
responsible for effectively communicating with customers, maintaining product knowledge, and delivering timely and accurate information or solutions to meet customer needs.

Main Responsibilities and tasks:

* Daily communication with customers, sales managers, logistics, mill production planning
and supply chain coordination teams about order related matters
* Receiving, processing and confirming orders
* Planning customer deliveries and follow-up of stocks, proactive offering of available stock
materials to customers
* Monitoring customer sales plan, quota, orderbook and acting when needed
* Pipeline order management
* Reporting on demand for customer related information
* Being first-line support for sustainability related topics
* Participating in the development work related to own responsibility area
* Support in knowledge sharing among the different customer service teams

Draft proposals to optimize the customer experience and operational efficiency.Proactive customer communication: Act as the main point of contact for escalations.Proactively reach out to customers to keep them informed about incidents, progress, and potential structural improvements within the company.Collaboration with operational teams: Work closely with team leaders in our operational department.

Work location is Neder Overheembeek (1120 Brussel)JobomschrijvingFor one of our customers who offers international logistics services by road, sea, air, rail and inland waterway, we are urgently looking for a Lead Manager..Tasks:.

.Act as the primary point of contact for customers, sales managers, logistics, production planning, and supply chain teams regarding order related matters..

Product/Service Knowledge: Providing accurate information about products, services, policies, and promotions..Customer Relationship Management: Building rapport with customers to enhance satisfaction and loyalty..

We are a leading provider of renewable solutions in packaging, biomaterials and wooden constructions on global markets.Our aim is to replace fossil based materials by innovating and developing new products and services based on wood and other renewable materials.

We are looking for a new colleague Customer Service Specialist in Ghent.

As a Customer Service Specialist you provide exceptional support and assistance to customers, addressing their inquiries, resolving issues, and ensuring a positive customer experience.You are
responsible for effectively communicating with customers, maintaining product knowledge, and delivering timely and accurate information or solutions to meet customer needs.

Main Responsibilities and tasks:

* Daily communication with customers, sales managers, logistics, mill production planning
and supply chain coordination teams about order related matters
* Receiving, processing and confirming orders
* Planning customer deliveries and follow-up of stocks, proactive offering of available stock
materials to customers
* Monitoring customer sales plan, quota, orderbook and acting when needed
* Pipeline order management
* Reporting on demand for customer related information
* Being first-line support for sustainability related topics
* Participating in the development work related to own responsibility area
* Support in knowledge sharing among the different customer service teams

. Daily communication with customers, sales managers, logistics, mill production planning. Monitoring customer sales plan, quota, orderbook and acting when needed. Pipeline order management.

You'll work together with the various internal departments to ensure a correct order flow. Together with the Sales Team , you'll manage customer relationships. .

.You lead, build and coach a team of 6 customer service and sales assistants.

Organize return shipments.Issue credits/debits to customers.Log/Report/Resolve customer complaints.Handle the price requests. Receive and review customer orders.Process Product orders via ERP system.

Lead, manage and develop sales teams.Analyse business performance measures to identify appropriate support to sales team to achieve business targets.

As key person between external suppliers and our sales team, you are the end-to-end responsible for the product range : o You manage the contacts with external suppliers o Analyse, propose and manage the product portfolio o Develop and implement product pricing and positioning strategies o Decide on and manage the replenishment and stock levels of our Belgian warehouse o Act as technical expert and support of our sales team As internal expert for this product range, act as a product evangelist to build technical expertise in our sales team Drive product launches including working with our suppliers, our sales teams, and customers Accompany our sales team at customers and fairs to solicit feedback on company products and services, explore new products and monitor competitors for this product line Gain a deep understanding of customer experience, identify and fill product gaps and generate new ideas that grow market share, improve customer experience and drive growth Create buy-in for the product vision both internally and with key external partners Evaluate promotional plans to ensure that they are consistent with product line strategy Support customer service for direct business and trade

Expand the sales network by working with distributors and visiting key customers..Promote products, support cross sales, and share best practices with customers..

For one of our customers who offers international logistics services by road, sea, air, rail and inland waterway, we are urgently looking for a Lead Manager..Tasks:.

Daily communication with customers, sales managers, logistics, mill production planning and supply chain coordination teams about order related matters..Receiving, processing and confirming orders..

Are you an IT professional with a passion for broadcast technology?Do you excel in troubleshooting, customer support, and technical problem-solving?Join us!

Role

As a System Engineer, you will provide technical support and expertise for a wide range of IT-based broadcast systems, including core video servers, user interfaces, and media contribution platforms.This customer-facing role requires strong troubleshooting skills, collaboration with internal teams, and a commitment to delivering top-tier support.

Key Responsibilities

• Provide technical support via email and phone for customers, project engineers, and internal teams.
• Troubleshoot and diagnose system issues, offering solutions and workarounds.
• Manage customer expectations regarding response times and issue resolution.
• Collaborate with the Tier-3 support team to resolve complex technical challenges.
• Offer product feedback to improve system reliability and enhance user experience.
• Assist the project engineering team during field deployments and installations.
• Develop and maintain technical documentation to enhance support processes.

• Provide administrative support, managing documents and tracking global support tasks.

   

.Reports to: Chief Digital Officer..Develop and implement CRM strategies to increase customer retention, engagement, and lifetime value..

. Daily communication with customers, sales managers, logistics, mill production planning. Monitoring customer sales plan, quota, orderbook and acting when needed. Pipeline order management.

Are you ready to play a pivotal role in delivering exceptional service to our valued customers?

As a Service Account Manager, you will be the primary point of contact for clients within the target market, providing expert advice, support, and fostering their growth.Your key responsibility will be ensuring an outstanding service experience by coordinating all customer service activities between the client, specialist departments in Belgium, and our headquarters in Germany.

Key Responsibilities;

• Serve as the first point of contact for all customer inquiries following a successful Site Acceptance Test (SAT), liaising with relevant departments both at the site and head office.
• Drive active service sales and lifecycle consultancy, including follow-up on quotations.
• Capture and relay customer and market requirements to the Service Product Management team.
• Ensure the achievement of annual order intake targets and planned revenue growth.
• Act as a core member of the project team for new machine installations, particularly during the installation phase.

Frequent interaction with product and platform development engineers and scientists, as well as Marketing managers for technical support in developing sales tools .Experience required with:.Training customers and sales teams ..

Introduce cutting edge performance evaluation systems.Coach managers in conducting effective feedback conversations.

You implement new ways of working in the constantly changing omnichannel world.

You implement new ways of working in the constantly changing omnichannel world.