752 jobs voor customer experience manager gevonden

• Supply management
• Collect and study forecasts from markets
• Build production and components supply plan to enable a successful WCW (winter complete wheels) season without supply shortages
• Set and monitor supply management KPIs and escalate when critical situations arise
• Closely work with suppliers, PSCG and NMSCs to mitigate risks
• Customer relation management
• Handle markets questions considering them as your customers
• Propose, define and implement a structured customer relationship management methodology and system
• Set and monitor CRM KPIs in order to identify areas for improvements and propose counter measures
• Closely work with the team, NMSCs & suppliers to exceed customer needs & dreams
• Actively implement kaizen to reinforce learnings, processes and overall effectiveness of the programs by developing standards & tools including automation

As an Experienced Customer Advisor, you contribute to the success of our customers by making their interactions as easy, fluid, fast and efficient as possible.

Client Details

My client is a leading B2B services provider in Brussels.

Description

• You are responsible for a portfolio of clients and handle their requests via email and phone.
• You resolve complex cases (client incidents, complex requests, complaints, closure of loops) by addressing their issues quickly and efficiently.
• You collaborate with account managers to manage your portfolio of key accounts (client meetings, onboarding, incident management, client requests).
• You share client feedback internally to improve the way of working and identify possible improvements.
• You share client feedback with the training and quality department to enhance the first-call resolution and client satisfaction.
• You escalate to your supervisor and the customer service manager when incidents impact your account portfolio.
• You manage the onboarding process of new key clients and new products in collaboration with the sales, CX, and operations departments.

Our client is an international company active in the pharmaceutical sector.JobomschrijvingAs a Customer Success Manager, you play a key role in ensuring our clients receive the best possible support and service.You will be the bridge between customers and internal teams, making sure every request is handled efficiently while building long term relationships.Tasks:.

.Strong communication skills: You can clearly communicate with both staff and customers, ensuring a smooth operation.Customer focused: You understand the importance of customer service and lead your team to provide an outstanding experience. ..

Provide feedback to R&D on detailed customer needs to drive new product development, driving customer specific projects .Create multi functional teams from both companies, when required, to drive joint, differentiated solutions to meet customer's needs and profitably grow, including complaint resolution .

Recruit, mentor, and develop customer service agents, fostering a supportive environment..Manage resources to meet qualitative and quantitative targets...Enhance the customer service experience to foster customer engagement and growth..

We are looking for a Customer Service Representative in Rumst.Are you looking forward to something new?Then be sure to read on.

What will your day look like:

- Processing incoming orders and answering questions from both external and internal customers;
- Starting to build strong relationships with a limited portfolio of customers;
- Deliver smooth delivery of customer orders;
- Modify orders and provide customers with immediate order confirmation;
- Ensure necessary documents are in order at all times;
- Manage orders and due dates according to KPIs;
- Providing customers with the necessary info about the company's services;
- Handling emails, phone calls and faxes;
- Performing necessary queries.

Een innovatief techbedrijf gespecialiseerd in slimme telematica-oplossingen zoekt een Customer Experience Specialist voor een tijdelijke vervangingsopdracht.In deze rol ondersteun je interne en externe klanten doorheen het volledige orderproces en draag je bij aan een uitstekende klantbeleving.Je werkt nauw samen met verschillende afdelingen en speelt een cruciale rol in het orderbeheer en klantenservice.

For our client in Genk, we are looking for an international Sales manager..

Dynamische familieonderneming, gespecialiseerd in het produceren van voorgebakken en diepgevroren aardappelproducten.JobomschrijvingUnique Career gaat op zoek naar een Compliance Specialist Customer Experience (m/v/x) voor een lang tijdelijke opdracht bij een bedrijf in Wielsbeke..

For a start in April 2025 we're currently looking for an Accounts Receivable Associate to be part of the Credit & Collections team at the Rumst site.
This is a fulltime (39hr/week) hybrid role.

We are deliberately working towards a brighter future.Our daily actions consider what is important to our people, our customers and our planet.We are focused on performance, durability and sustainability to serve the world better.

Responsibilities

* Manages ledger(s) to minimise open receivables balances.
* Liaises with customer to resolve queries and disputes.
* Creates and distributes periodic regional reports to internal stakeholders.
* Assists management with period closing/opening activities.
* Provides recommendations to the business regarding credit-worthiness of new and existing customers.

Product/Service Knowledge: Providing accurate information about products, services, policies, and promotions..Customer Relationship Management: Building rapport with customers to enhance satisfaction and loyalty..

.Act as the primary point of contact for customers, sales managers, logistics, production planning, and supply chain teams regarding order related matters..

We are a leading provider of renewable solutions in packaging, biomaterials and wooden constructions on global markets.Our aim is to replace fossil based materials by innovating and developing new products and services based on wood and other renewable materials.

We are looking for a new colleague Customer Service Specialist in Ghent.

As a Customer Service Specialist you provide exceptional support and assistance to customers, addressing their inquiries, resolving issues, and ensuring a positive customer experience.You are
responsible for effectively communicating with customers, maintaining product knowledge, and delivering timely and accurate information or solutions to meet customer needs.

Main Responsibilities and tasks:

* Daily communication with customers, sales managers, logistics, mill production planning
and supply chain coordination teams about order related matters
* Receiving, processing and confirming orders
* Planning customer deliveries and follow-up of stocks, proactive offering of available stock
materials to customers
* Monitoring customer sales plan, quota, orderbook and acting when needed
* Pipeline order management
* Reporting on demand for customer related information
* Being first-line support for sustainability related topics
* Participating in the development work related to own responsibility area
* Support in knowledge sharing among the different customer service teams

The company operates in a fast paced industry where efficiency, precision, and outstanding service are at the heart of what they do.They are looking for a motivated Customer Service & Logistics Assistant to strengthen their team and ensure smooth daily operations.JobomschrijvingAs a Customer Service & Logistics Assistant, you play a key role in delivering top tier service to their clients while ensuring a seamless logistics process.

The sector groups communication Strategy...ull; Manage the Sector Group’s Website & Social Media, Activity report, Newsletter, monitor statistics as part of .

Expertise across various Dynamics 365 modules (Sales, Customer Service, Marketing, etc.)...Agile/SAFe experience (bonus) Understanding of Agile project delivery .. .Required Skills (Functional Consultant):.

For an international company operating in the manufacturing sector located in the Groot-Bijgaarden/Dilbeek region, we are currently looking for a Customer Service Administrator to join the team.Do you have a good technical knowledge of liquid systems and are you looking for a varied job in an international environment?Then this vacancy must be a perfect fit for you!

The duties as Customer Service Administrator:

* You are responsible for correctly handling/transferring customer inquiries.
* You manage the mailbox and telephone communication.
* You support the account managers in daily tasks
* You are responsible for the entire sales process from quotation to invoice
* Allround administrative tasks

Maintain strong relationships with customers by delivering a personalized and efficient service experience..Collaborate with internal teams to ensure customer satisfaction and process improvements..

Lead, manage and develop sales teams.Analyse business performance measures to identify appropriate support to sales team to achieve business targets.

As key person between external suppliers and our sales team, you are the end-to-end responsible for the product range : o You manage the contacts with external suppliers o Analyse, propose and manage the product portfolio o Develop and implement product pricing and positioning strategies o Decide on and manage the replenishment and stock levels of our Belgian warehouse o Act as technical expert and support of our sales team As internal expert for this product range, act as a product evangelist to build technical expertise in our sales team Drive product launches including working with our suppliers, our sales teams, and customers Accompany our sales team at customers and fairs to solicit feedback on company products and services, explore new products and monitor competitors for this product line Gain a deep understanding of customer experience, identify and fill product gaps and generate new ideas that grow market share, improve customer experience and drive growth Create buy-in for the product vision both internally and with key external partners Evaluate promotional plans to ensure that they are consistent with product line strategy Support customer service for direct business and trade

Samenwerking met interne afdelingen zoals sales, boekhouding en management..Beheer van orderbevestiging, invoer en logistiek.. Ondersteuning bij productretouren en kredietverzoeken buiten garantie..

.You lead, build and coach a team of 6 customer service and sales assistants.

Enhance the digital customer journey and improve financial products, and services functionalities..Define the end to end customer journey and designing a comprehensive customer acquisition strategy..

Are you an IT professional with a passion for broadcast technology?Do you excel in troubleshooting, customer support, and technical problem-solving?Join us!

Role

As a System Engineer, you will provide technical support and expertise for a wide range of IT-based broadcast systems, including core video servers, user interfaces, and media contribution platforms.This customer-facing role requires strong troubleshooting skills, collaboration with internal teams, and a commitment to delivering top-tier support.

Key Responsibilities

• Provide technical support via email and phone for customers, project engineers, and internal teams.
• Troubleshoot and diagnose system issues, offering solutions and workarounds.
• Manage customer expectations regarding response times and issue resolution.
• Collaborate with the Tier-3 support team to resolve complex technical challenges.
• Offer product feedback to improve system reliability and enhance user experience.
• Assist the project engineering team during field deployments and installations.
• Develop and maintain technical documentation to enhance support processes.

• Provide administrative support, managing documents and tracking global support tasks.

   

.Reports to: Chief Digital Officer..Develop and implement CRM strategies to increase customer retention, engagement, and lifetime value..

Are you ready to play a pivotal role in delivering exceptional service to our valued customers?

As a Service Account Manager, you will be the primary point of contact for clients within the target market, providing expert advice, support, and fostering their growth.Your key responsibility will be ensuring an outstanding service experience by coordinating all customer service activities between the client, specialist departments in Belgium, and our headquarters in Germany.

Key Responsibilities;

• Serve as the first point of contact for all customer inquiries following a successful Site Acceptance Test (SAT), liaising with relevant departments both at the site and head office.
• Drive active service sales and lifecycle consultancy, including follow-up on quotations.
• Capture and relay customer and market requirements to the Service Product Management team.
• Ensure the achievement of annual order intake targets and planned revenue growth.
• Act as a core member of the project team for new machine installations, particularly during the installation phase.

Do you speak fluent Dutch and have a knack for problem solving?We are looking for a Customer Service Specialist to join a dynamic team and provide exceptional support to their customers.Tasks: Act as the primary point of contact for Dutch speaking customers via phone, email, and chat.Respond to customer inquiries, resolve issues, and provide accurate information about products/services.Maintain strong relationships with customers by delivering a personalized and efficient service experience.Collaborate with internal teams to ensure customer satisfaction and process improvements.Keep records of customer interactions and follow up on open cases.Identify opportunities to improve the customer experience and suggest solutions.