901 jobs voor customer experience manager gevonden

Ensuring customer satisfaction by actively inquiring about their experience and addressing their needs.Processing information from support, service, and interventions.

Processing incoming orders and answering questions from both external and internal customers;
- Starting to build strong relationships with a limited portfolio of customers;
- Deliver smooth delivery of customer orders;
- Modify orders and provide customers with immediate order confirmation;
- Ensure necessary documents are in order at all times;
- Manage orders and due dates according to KPIs;
- Providing customers with the necessary info about the company's services;
- Handling emails, phone calls and faxes;
- Performing necessary queries.

Managing claims and return processes.You will prepare reports for the finance, sales, and management teams.Responsible for the customer master data management .Contribute to continuous improvement initiatives .

Communication Skills: Demonstrating strong communication skills to convey information clearly, empathise with customer concerns, and ensure a positive customer experience...

Consultative Sales: Lead a consultative, solutions based sales process, deeply understanding customer needs and tailoring Deliverect solutions..Sales Operations: Drive pipeline growth, manage sales operations using Hubspot and CRM tools, and ensure robust pipeline health..

.Develop and maintain relationships with your customers;.Analyze customer needs and advise on the right service products from the range;.Managing your customers and their file;.

Communication Skills: Demonstrating strong communication skills to convey information clearly, empathise with customer concerns, and ensure a positive customer experience...

.Azure core services.Collaborate with another team that uses a custom deployment orchestration tool based on Ansible Automation Platform for deploying custom.NET applications .

Managing claims and return processes.You will prepare reports for the finance, sales, and management teams.Responsible for the customer master data management .Contribute to continuous improvement initiatives .

Market Analysis: Monitor developments .Customer Service: Provide excellent customer service and strive for maximum customer satisfaction..The mission is to deliver high quality products and services that meet the customers' needs..Jobomschrijving.

Responsible for leading the operations of EMEA operations including customer interactions, order fulfillment, inventory management, purchasing, logistics 2.Manage and train multifunctional team and provide coaching to employees when needed 3.

Support for Key Account Managers: Assist Key Account Managers in preparing quotes, presentations, and customer visits..Order Processing: Responsible for processing and following up on customer orders, ensuring smooth handling..

Develop and implement digital marketing campaigns across channels such as social media, email, SEO, and SEM Collaborate with the UX/UI team to create user centric communications Manage the performance of digital marketing campaigns, making data driven optimizations to enhance effectiveness Stay updated with the latest digital trends, using innovative strategies to maximize brand reach and customer engagement Ensure proper campaign tagging to facilitate tracking and reporting, with a focus on key performance indicators (KPIs)

Coordinate new product launches with customers, managing required data in their systems..Oversee the product life cycle, monitor inventory, and enable accurate sales reporting..

Gent | product manager | Micro CT | PLM & NPI | 1105620

Hays Engineering is looking for a product manager with knowledge of or experience in micro CT imaging.

Your new role

As a product manager you oversee all aspects of the Product Lifecycle (PLM) of on or more products that you own.This includes the design of newly introduced products, financial performance and sustainability of the product (portfolio) that he or she owns.Hereby, you'll need to

• define the product vision, strategy and roadmap
• translate market (customer) requirements into product requirements for new products
• represent the customer needs and user experience inside the team (mostly R&D)
• own the financial performance of the products you own
• prioritize new product features and requirements based on the input from the market

An important part of the job is to partner with the R&D department and guide them towards creating feasible solutions.

Manage escalations for complaints and disputes, and handle and resolve issues to ensure maximum customer satisfaction.Help achieve business and commercial objectives by achieving customer service targets, supporting the improvement agenda (internal process and external customer) and developing collaborative relationships cross functionally and with customers.

.You collaborate with account managers to manage your portfolio of key accounts (client meetings, onboarding, incident management, client requests)..

Collaborate with teams, including sales, engineering, and product development.Conduct product demonstrations, training sessions, and workshops for customers.

Set and track sales account targets, aligned with company objectives.Monitor sales metrics (e.g.

.Customer Support: Handle customer inquiries, ensuring timely and accurate responses to maintain high satisfaction..

Organize return shipments.Issue credits/debits to customers.Log/Report/Resolve customer complaints.Handle the price requests. Receive and review customer orders.Process Product orders via ERP system.

Develop new business, almost from scratch.Hire, coach & train new sales people using the company's proven sales methodology.Report to management regularly.Develop team members through strategic hiring, coaching, mentoring, and management programs.

In this role, you will play a crucial part in ensuring smooth logistics operations and providing outstanding support to our customers.As the primary point of contact, you will help manage daily logistics tasks, troubleshoot issues in SAP, and ensure customer satisfaction through efficient and accurate problem resolution.Tasks: Customer Support: Handle customer inquiries, ensuring timely and accurate responses to maintain high satisfaction.Order Management: Process orders, coordinate shipments, and track deliveries to ensure timely fulfillment.Problem Solving in SAP: Identify and resolve logistical issues in SAP, ensuring all information is updated and accurate.Inventory Management: Assist in tracking stock levels and coordinating with warehouse teams to manage inventory effectively.Documentation: Prepare and manage logistics documentation, including shipping documents and invoices.Process Improvement: Collaborate with team members to optimize logistics processes and suggest improvements for efficiency.

As key person between external suppliers and our sales team, you are the end-to-end responsible for the product range : o You manage the contacts with external suppliers o Analyse, propose and manage the product portfolio o Develop and implement product pricing and positioning strategies o Decide on and manage the replenishment and stock levels of our Belgian warehouse o Act as technical expert and support of our sales team As internal expert for this product range, act as a product evangelist to build technical expertise in our sales team Drive product launches including working with our suppliers, our sales teams, and customers Accompany our sales team at customers and fairs to solicit feedback on company products and services, explore new products and monitor competitors for this product line Gain a deep understanding of customer experience, identify and fill product gaps and generate new ideas that grow market share, improve customer experience and drive growth Create buy-in for the product vision both internally and with key external partners Evaluate promotional plans to ensure that they are consistent with product line strategy Support customer service for direct business and trade

* Being able to perform basic operations in different solutions (My Organization, My Location Manager, My Product Manager, My Coupon Manager, etc.).
* Preparing quotes, orders, and invoices when necessary.
* Managing the customer base in CRM.
* Maintaining data, such as contact persons, billing information, turnover, etc., and/or actively encouraging companies to do so.
* Understanding the literal and technical link between the CRM and the solutions that the organization offers.
* Providing the correct settings so that every company has the necessary access (or not).
* Signaling, identifying, and providing feedback to customer needs internally.This includes being able to identify prospects who are not yet customers.
* Sharing acquired knowledge with other employees within the organization and proactively reporting to the team lead.

* Ensuring a quality result of the checks carried out on the products based on the 4-eyes principle.
* Ensuring sufficient feedback to those carrying out the 1st inspection.
* Communicating the gaps to the project owner and team lead to increase quality.
* Being critical and analyzing the available documentation, keeping it up to date, and finding customer-oriented solutions.

With an international character, they continuously invest in improving their products and services.DescriptionOrder Processing: Managing the complete order process, from receipt to delivery.You ensure smooth processing of orders, keep customers informed about order status, and closely coordinate with logistics partners to guarantee timely deliveries.Customer Service: Providing excellent customer service to our B2B clients.Technical Support: Collaborating with the technical team to resolve customer inquiries related to our technological medical products.

Respond to customer inquiries via phone, email, and chat promptly and professionally..Provide accurate and efficient support for banking transactions, account information, and product offerings..

You manage the order fulfilment process, ensure the proper contract is being applied, provide budget management support, create and distribute order fulfilment reports to relevant stakeholders..