855 jobs voor customer experience manager gevonden

The role is inclusive of, but not limited to:

• Conducting market analysis and identifying business growth opportunities
• Managing customer deliveries and ensuring customer satisfaction
• Coordinating with various departments within the company
• Building trust and maintaining good relationships with customers
• Leading projects and developing new business concepts
• Providing support to customers, handling their requests efficiently
• Assisting in the selling and management of new customers
• Following up on orders, supplies, and invoices for customers
• Supporting commercial and administrative activities within the office
• Assisting in client outreach, event coordination, and business growth initiatives
• Managing submissions for directories and awards
• Supporting budget management and maintaining effective communication within the office and region
• Liaising with leadership on growth strategies and supporting client-focused activities

The role is inclusive of, but not limited to:

• Conducting market analysis and identifying business growth opportunities
• Managing customer deliveries and ensuring customer satisfaction
• Coordinating with various departments within the company
• Building trust and maintaining good relationships with customers
• Leading projects and developing new business concepts
• Providing support to customers, handling their requests efficiently
• Assisting in the selling and management of new customers
• Following up on orders, supplies, and invoices for customers
• Supporting commercial and administrative activities within the office
• Assisting in client outreach, event coordination, and business growth initiatives
• Managing submissions for directories and awards
• Supporting budget management and maintaining effective communication within the office and region
• Liaising with leadership on growth strategies and supporting client-focused activities

Your main duties will include:

Set the vision and turn the customer's 'user experience' requirements into objectives

• Define and develop the Squad Use strategy and customer "user experience" requirements based on the information shared by the customer and/or determined by the market.
• Ensure that the definition of the acceptance criteria is consistent with the "user experience" requirements to be developed
• Ensuring that this vision is always appropriate for all parties involved (the customer, the CST Lead, the other Product Owners involved, etc.).
  

Coach the members of the Squad

• Coach a multidisciplinary team (Squad) (in a functional way) (e.g.Solution Manager, Service Manager Onboarding, Data Product Expert, UX/UI Designer, etc.).
• Identify the skills needed to form a high-performing multidisciplinary team capable of delivering the "user experience" requirements required by the customer and/or defined by the market and share these with the CST Lead and COE Leads.
• Provide feedback to the Chapter lead on the performance of the members of his Squad for the purpose of their evaluation.
  

Understand customer and market needs.

• Collaborate and consult with customers (small to medium (complexity)) to identify their needs, expectations and any issues they may encounter in their user experience (e.g.app, website, plateform shipping manager light, etc.).
• Through research, surveys or other techniques compare and track improvements to evolve the user experience
• Reflect the needs of the customer in the Squad
• Identify required competencies
  

Define the Minimum Viable Product (MVP).

• Identify the Minimum Viable Product (MVP) and the functionalities corresponding to the MVP, taking into account customer needs and expectations as well as internal constraints related to available resources.
• Prioritize the order in which functionalities are processed based on commercial value and customer needs
  

Define and manage the backlog of functionalities.

• Define the backlog of functionalities to be developed.
• Prioritize the order in which functionalities are processed based on commercial value and customer needs
• Create user stories, plan iterations, monitor progress and modify, validate and test the functionalities
• Regularly through interaction and communication with the customers keep them informed of the progress of the functionalities being developed and take into account the various comments when prioritizing the backlog.
  

Assist the B2B customer.

• Support the customers during the integration process (onboarding), whether it is starting a new customer or implementing an additional product/service for an existing customer.
• Provide training on how to use the service, including creating training materials, organizing face-to-face or online training sessions, and providing ongoing support during the initial usage phase
  

Measure, maintain and manage the user experience

• Establish key performance indicators (KPIs) to assess the efficiency of the user experience (e.g., conversion rate, user retention, overall satisfaction)
• Collect feedback from customers
• Use performance indicators to identify areas for improvement and adj.

Your main duties will include:

Set the vision and turn the customer's 'user experience' requirements into objectives

• Define and develop the Squad Use strategy and customer "user experience" requirements based on the information shared by the customer and/or determined by the market.
• Ensure that the definition of the acceptance criteria is consistent with the "user experience" requirements to be developed
• Ensuring that this vision is always appropriate for all parties involved (the customer, the CST Lead, the other Product Owners involved, etc.).
  

Coach the members of the Squad

• Coach a multidisciplinary team (Squad) (in a functional way) (e.g.Solution Manager, Service Manager Onboarding, Data Product Expert, UX/UI Designer, etc.).
• Identify the skills needed to form a high-performing multidisciplinary team capable of delivering the "user experience" requirements required by the customer and/or defined by the market and share these with the CST Lead and COE Leads.
• Provide feedback to the Chapter lead on the performance of the members of his Squad for the purpose of their evaluation.
  

Understand customer and market needs.

• Collaborate and consult with customers (small to medium (complexity)) to identify their needs, expectations and any issues they may encounter in their user experience (e.g.app, website, plateform shipping manager light, etc.).
• Through research, surveys or other techniques compare and track improvements to evolve the user experience
• Reflect the needs of the customer in the Squad
• Identify required competencies
  

Define the Minimum Viable Product (MVP).

• Identify the Minimum Viable Product (MVP) and the functionalities corresponding to the MVP, taking into account customer needs and expectations as well as internal constraints related to available resources.
• Prioritize the order in which functionalities are processed based on commercial value and customer needs
  

Define and manage the backlog of functionalities.

• Define the backlog of functionalities to be developed.
• Prioritize the order in which functionalities are processed based on commercial value and customer needs
• Create user stories, plan iterations, monitor progress and modify, validate and test the functionalities
• Regularly through interaction and communication with the customers keep them informed of the progress of the functionalities being developed and take into account the various comments when prioritizing the backlog.
  

Assist the B2B customer.

• Support the customers during the integration process (onboarding), whether it is starting a new customer or implementing an additional product/service for an existing customer.
• Provide training on how to use the service, including creating training materials, organizing face-to-face or online training sessions, and providing ongoing support during the initial usage phase
  

Measure, maintain and manage the user experience

• Establish key performance indicators (KPIs) to assess the efficiency of the user experience (e.g., conversion rate, user retention, overall satisfaction)
• Collect feedback from customers
• Use performance indicators to identify areas for improvement and adj.

Provides service and technical support, guiding participants through assessments..Collaborating with the Marketing team to implement strategies for lead management and client relationship management.

As Inside Sales Representative, you accurately manage customer's orders via the business ERP system and in a timely manner; keep logistics and sales teams continuously updated on the status of the orders.You're fully involved with warehouse management team to coordinate and secure supply of orders.

• Single point of contact between the supplier and our African subsidiaries / customers ;
• Responsible for the entire customer/subsidiaries order process from A-Z in the different ERP systems ;
• First point of contact for the subsidiaries in Africa in terms of trade compliance issues, order processing, pricing and claims ;
• First point of contact for the suppliers in terms of backorders, discrepancies, lead-times, pricing, etc ;
• Full ownership of your files by instructing the shipping department , warehouse and suppliers ;
• Weekly meetings with the African customer / subsidiaries , sales, shipping department, management and suppliers ;
• Conduct data management activities using the ERP.

JobomschrijvingWat wordt er van jou verwacht als Customer Experience Ambassador ?Je bent verantwoordelijk voor het zorgvuldig en efficiënt beheren van administratieve sales processen.Je biedt ondersteuning aan klanten en collega's van verschillende sales afdelingen.Je zorgt voor de orderverwerking in SAP.Je informeert klanten over o.a.bestelstatussen en beantwoordt vragen over levertermijnen.Je verwerkt factuurcorrecties en retouraanvragen.Je streeft proactief naar klanttevredenheid en retentie.Je werkt met collega's in België en Nederland en rapporteert aan de Customer Care Manager.

.Are you an energetic, customer oriented Service Account Manager with experience in refrigeration technology?

OmschrijvingWat wordt er van jou verwacht als Customer Experience Ambassador ?Je bent verantwoordelijk voor het zorgvuldig en efficiënt beheren van administratieve sales processen.Je biedt ondersteuning aan klanten en collega's van verschillende sales afdelingen.Je zorgt voor de orderverwerking in SAP.Je informeert klanten over o.a.bestelstatussen en beantwoordt vragen over levertermijnen.Je verwerkt factuurcorrecties en retouraanvragen.Je streeft proactief naar klanttevredenheid en retentie.Je werkt met collega's in België en Nederland en rapporteert aan de Customer Care Manager.

Hiervoor sla je de handen in elkaar met de Head of Customer Experience, de Customer Service Manager en het sales en marketingteam..

.Manage the project team resources; ..Create and execute a handover plan towards operations (including operator trainings) .Ensure first time right customer qualifications; .

A customer service job involves assisting customers with their inquiries, concerns, and complaints to ensure a positive experience.

Bedrijfsomschrijving

Our client is a leading European parking management company, operating in multiple countries with a focus on providing convenient, safe, and innovative parking solutions for both individuals and businesses.

Omschrijving

• Responding to customer inquiries and issues promptly.
• Assisting with orders, bookings, and problem resolution.
• Ensuring customer satisfaction through effective communication and support.
• Providing feedback to management on customer issues and suggestions for improvement.
• Continuously updating knowledge of products, services, and policies to better assist customers.
• Processing refunds, exchanges, or adjustments to orders as needed.

Craft a winning customer strategy: Define a global customer strategy aligned with corporate objectives and translate it into actionable plans, collaborating closely with our CJ Experts..Drive campaign excellence: Develop comprehensive action plans for specific campaigns, ensuring alignment with business goals, target audience, communication objectives, media mix, and customer journey..

As a Business Consultant, you will be part of a Project team that collaborates on the implementation of our transport management solutions for customers.Within the team, you will be responsible for specifying and analyzing customer needs (requirements) and converting these needs into a suitable solution.You will work with the project team from the start of the project to the final delivery of the solution to the customer.

.

In addition, you must be a commercially equipped and reliable advisor for our customers.

As a Customer success, you will hold a key role at the heart of the company: ensure customer satisfaction, orders management from order-to-cash, resolve issues, and foster long-term loyalty.

Client Details

The company is a well-known international firm in the manufacture sector.Their modern offices are located in Brussels.As a Customer Success, you will join a dynamic manufacturing company with an international atmosphere.You'll have space to develop your creativity, benefit from a lot of flexibility, and evolve within the company.

Description

• Recording orders and managing administrative follow-up until invoicing in our highly advanced and automated ERP software.
• Providing technical information to distributors and installers, as well as managing after-sales services.
• Providing internal support to the sales team.
• Creating competitive offers.
• Managing internal and external communication by handling information flows.
• Organising logistics for customer and supplier transportation.

Delivering customer support, promptly addressing inquiries and feedback, collaborating with sales and technical teams, managing office supplies, and contributing to team business development in Diegem.

Client Details

Our partner, a leading player in the IT sector, particularly in the dynamic field of 'internet of things', is looking to enhance its Sales Team with a new sales support Specialist.If you're passionate about working in IT, here's why you'll thrive in this role.

In this role, you'll embrace expanding responsibilities and cutting-edge technology, propelling your career forward in a thriving environment where company growth offers stability and attractive benefits.

Description

Responsibilities:

• Offer customer support via phone and tickets, ensuring high levels of satisfaction and loyalty.
• Address and resolve customer inquiries, complaints, and feedback in a timely and professional manner.
• Maintain a comprehensive understanding of the products, services, and procedures to provide accurate solutions.
• Collaborate with sales and technical teams to improve the customer experience and resolve complex issues.
• Manage office supplies inventory, ensuring adequate stock levels and organization.
• Participate in shaping and executing office policies and procedures.

Delivering customer support, promptly addressing inquiries and feedback, collaborating with sales and technical teams, managing office supplies, and contributing to team business development in Diegem.

Client Details

Our partner, a leading player in the IT sector, particularly in the dynamic field of 'internet of things', is looking to enhance its Sales Team with a new sales support Specialist.If you're passionate about working in IT, here's why you'll thrive in this role.

In this role, you'll embrace expanding responsibilities and cutting-edge technology, propelling your career forward in a thriving environment where company growth offers stability and attractive benefits.

Description

Responsibilities:

• Offer customer support via phone and tickets, ensuring high levels of satisfaction and loyalty.
• Address and resolve customer inquiries, complaints, and feedback in a timely and professional manner.
• Maintain a comprehensive understanding of the products, services, and procedures to provide accurate solutions.
• Collaborate with sales and technical teams to improve the customer experience and resolve complex issues.
• Manage office supplies inventory, ensuring adequate stock levels and organization.
• Participate in shaping and executing office policies and procedures.

Telecommunication systems,.power quality..

You will act as a technical expert and single point of contact for our customers, able to define and determine the appropriate solution, based on your own knowledge and experience, and supported by deeply technical discussions with different stakeholders (Sales colleagues, the customer, management, Expert colleagues, etc).Next to that you can translate these deeply technical aspects into an understandable solution for the customer.Your significant technical background and your experience in the field of electrical networks allow you to understand the needs of the customer and to translate them into concrete achievements. You are technically able to discuss with our expert clients in their fields.

Would you like to maintain and develop further client relationships?As an Account Manager, your responsibilities will include:Managing the existing customer base (70%), maintaining professional customer contact with end clients and dealers;Actively seeking new contacts (30%) in addition to maintaining existing relationships;Structured planning for customer visits, introducing new products, and implementing necessary actions;Collaborating with dealers during customer visits to persuade and engage with clients;Overseeing the entire process, from handling promotional materials to setting up displays and product presentations;Representing the brand and serving as the primary point of contact for external partners;Accurate tracking of all activities in the CRM system, reporting to the Manager Account Team Benelux.Additionally, you will occasionally present on evening or weekend open days, providing an opportunity for rapid progress and increased revenue.

Context of the mission 

 

Within the Customer Information and Servicing department, the Customer Management Systems and Referentials team is primarily responsible for the storage, improvement and maintenance of the data of all our customers and intermediaries.In addition, an important part of the activities also consists of contributing to the development of our customer vision of tomorrow: 

• Centralise all available customer information and make it available to all users and AG processes. 
• Uniformize and centrally store and manage customer data and preferences.  
• Complete and improve the existing customer data. 
• Offer a platform to our end customers to view and adjust their own data and preferences if required

To further expand our strategy in this area, the Customer Management Systems and Referentials team is looking for a business/process analyst.The candidate will work within the methods organisation on various projects in parallel, where the following skills will be required. 

• Collecting, synthesising and modelling the concrete needs of the business departments of AG Insurance regarding customer management and customer follow-up. 
• Further elaboration of these needs in projects in close consultation with our business and the IT department. 
• Assisting in the realisation of these needs by supporting IT department in development phases and managing test phases with Business teams, editing manuals and preparing and following up on training for the end users 
• Communication about the progress to the different stakeholders of the project. 
• Take initiatives to improve the quality of our customer data, complete it through data analysis and develop synergies between the Data warehouse and the operational systems.

Proven experience as a process analysis is a must, client data and/or finance knowledge are not required but would be useful. 

 

Main objectives: 

• Analyse business requirements & synthesise 
• Create functional documentation of project requirements for IT teams 
• Set-up, create and maintain comprehensive patrimonial documentation 
• Align & follow-up of implementation team 
• Coordination business teams testing of the solution 
• Support business architecture documentation of referential domain 
• Help build positive team spirit

 

As key person between external suppliers and our sales team, you are the end-to-end responsible for the product range : o You manage the contacts with external suppliers o Analyse, propose and manage the product portfolio o Develop and implement product pricing and positioning strategies o Decide on and manage the replenishment and stock levels of our Belgian warehouse o Act as technical expert and support of our sales team As internal expert for this product range, act as a product evangelist to build technical expertise in our sales team Drive product launches including working with our suppliers, our sales teams, and customers Accompany our sales team at customers and fairs to solicit feedback on company products and services, explore new products and monitor competitors for this product line Gain a deep understanding of customer experience, identify and fill product gaps and generate new ideas that grow market share, improve customer experience and drive growth Create buy-in for the product vision both internally and with key external partners Evaluate promotional plans to ensure that they are consistent with product line strategy Support customer service for direct business and trade

Join them in their mission to improve patient care and contribute to the success of a growing organization.DescriptionThe main tasks and responsibilities for a Customer Service Specialist focusing on the DACH market:Manage and process customer orders for medical products with a focus on the DACH market (Germany, Austria, Switzerland).Provide exceptional customer service to clients, ensuring their inquiries and concerns are addressed promptly and accurately.Collaborate with cross functional teams, including Sales, Logistics, and Quality Assurance, to ensure seamless order fulfilment.Resolve order related issues and discrepancies, maintaining a proactive approach to customer satisfaction.Maintain accurate and up to date records of customer interactions and transactions.Communicate proactively with customers to provide order status updates and address any potential delays.Assist in developing and implementing process improvements to enhance overall efficiency in order management.

Provide information regarding delivery (shipping, returns,…) .After sales via ticketing service:..Offer basic technical support (login, user journey problems,.);. .Support of customer journey online:.

• Strategy Implementation: Implement and execute planning and delivery strategies to maintain the lowest total supply chain cost.
• Collaboration with Purchasing: Work with direct materials purchasing to optimize delivery processes from supplier to plant, including aspects such as containers, batches, timing, frequency, and routes.
• Customer Delivery Optimization: Improve customer delivery processes by focusing on containers, batches, environmental concerns, and frequency of returnable containers.
• Cost Calculation and Evaluation: Calculate associated costs and evaluate additional opportunities, ensuring alignment with internal customers for informed product/project decisions.
• Team Communication: Maintain clear, consistent communication with teams across the company, including business development, member relations, and distribution, to facilitate coordination and collaboration.
• Process Optimization: Work closely with the Production Manager to optimize internal processes, identify weaknesses, and develop innovative systems to drive performance efficiency.
• Strategic Analysis: Conduct analysis on strategic decisions related to supply chain management.
• Financial Analysis: Collect and analyze financial data to make projections, drive strategy, and implement new operational initiatives.
• Risk Management: Identify supplier risks and formulate appropriate mitigation strategies with the Global Supply Chain Management (GSCM) team.
• Process Documentation: Ensure process documentation meets all legal requirements and internal procedures.
• ERP Management: Ensure accurate and up-to-date information in the ERP system; lead ERP implementation if necessary.
• Production Balance: Optimize the balance between production lines, available capacity, and customer requests.
• Logistics Management: Manage logistics needs of internal customers and optimize call-off strategies from suppliers in line with the production value stream.

.Participation and lead in customer and internal meetings..As a Project Manager to face our customers. .Ensuring compliance with statutory building regulations.

• Strategy Implementation: Implement and execute planning and delivery strategies to maintain the lowest total supply chain cost.
• Collaboration with Purchasing: Work with direct materials purchasing to optimize delivery processes from supplier to plant, including aspects such as containers, batches, timing, frequency, and routes.
• Customer Delivery Optimization: Improve customer delivery processes by focusing on containers, batches, environmental concerns, and frequency of returnable containers.
• Cost Calculation and Evaluation: Calculate associated costs and evaluate additional opportunities, ensuring alignment with internal customers for informed product/project decisions.
• Team Communication: Maintain clear, consistent communication with teams across the company, including business development, member relations, and distribution, to facilitate coordination and collaboration.
• Process Optimization: Work closely with the Production Manager to optimize internal processes, identify weaknesses, and develop innovative systems to drive performance efficiency.
• Strategic Analysis: Conduct analysis on strategic decisions related to supply chain management.
• Financial Analysis: Collect and analyze financial data to make projections, drive strategy, and implement new operational initiatives.
• Risk Management: Identify supplier risks and formulate appropriate mitigation strategies with the Global Supply Chain Management (GSCM) team.
• Process Documentation: Ensure process documentation meets all legal requirements and internal procedures.
• ERP Management: Ensure accurate and up-to-date information in the ERP system; lead ERP implementation if necessary.
• Production Balance: Optimize the balance between production lines, available capacity, and customer requests.
• Logistics Management: Manage logistics needs of internal customers and optimize call-off strategies from suppliers in line with the production value stream.