842 jobs voor customer experience manager gevonden

• Supply management
• Collect and study forecasts from markets
• Build production and components supply plan to enable a successful WCW (winter complete wheels) season without supply shortages
• Set and monitor supply management KPIs and escalate when critical situations arise
• Closely work with suppliers, PSCG and NMSCs to mitigate risks
• Customer relation management
• Handle markets questions considering them as your customers
• Propose, define and implement a structured customer relationship management methodology and system
• Set and monitor CRM KPIs in order to identify areas for improvements and propose counter measures
• Closely work with the team, NMSCs & suppliers to exceed customer needs & dreams
• Actively implement kaizen to reinforce learnings, processes and overall effectiveness of the programs by developing standards & tools including automation

As Inside Sales Representative, you accurately manage customer's orders via the business ERP system and in a timely manner; keep logistics and sales teams continuously updated on the status of the orders.You're fully involved with warehouse management team to coordinate and secure supply of orders.

• Single point of contact between the supplier and our African subsidiaries / customers ;
• Responsible for the entire customer/subsidiaries order process from A-Z in the different ERP systems ;
• First point of contact for the subsidiaries in Africa in terms of trade compliance issues, order processing, pricing and claims ;
• First point of contact for the suppliers in terms of backorders, discrepancies, lead-times, pricing, etc ;
• Full ownership of your files by instructing the shipping department , warehouse and suppliers ;
• Weekly meetings with the African customer / subsidiaries , sales, shipping department, management and suppliers ;
• Conduct data management activities using the ERP.

Processing incoming orders and answering questions from both external and internal customers;
- Starting to build strong relationships with a limited portfolio of customers;
- Deliver smooth delivery of customer orders;
- Modify orders and provide customers with immediate order confirmation;
- Ensure necessary documents are in order at all times;
- Manage orders and due dates according to KPIs;
- Providing customers with the necessary info about the company's services;
- Handling emails, phone calls and faxes;
- Performing necessary queries.

Provide feedback to R&D on detailed customer needs to drive new product development, driving customer specific projects .Create multi functional teams from both companies, when required, to drive joint, differentiated solutions to meet customer's needs and profitably grow, including complaint resolution .

Communication Skills: Demonstrating strong communication skills to convey information clearly, empathise with customer concerns, and ensure a positive customer experience...

Monitoring the portfolio of existing customers.Prospecting for potential new customers (smaller part of the function).Advise customers on product ranges.Represent the company at trade fairs.

Join Expertum as our newest Service Delivery Manager.The JobAs Service Delivery manager you will, together with your colleagues, be responsible for the delivery of different services and solutions to the customer.You will be the link between the different teams (technical and functional consultants, development, infrastructure, sales, etc) and the customer to make sure that their needs are being met.

Communication Skills: Demonstrating strong communication skills to convey information clearly, empathise with customer concerns, and ensure a positive customer experience...

Market Analysis: Monitor developments .Customer Service: Provide excellent customer service and strive for maximum customer satisfaction..The mission is to deliver high quality products and services that meet the customers' needs..Jobomschrijving.

Develop and implement digital marketing campaigns across channels such as social media, email, SEO, and SEM Collaborate with the UX/UI team to create user centric communications Manage the performance of digital marketing campaigns, making data driven optimizations to enhance effectiveness Stay updated with the latest digital trends, using innovative strategies to maximize brand reach and customer engagement Ensure proper campaign tagging to facilitate tracking and reporting, with a focus on key performance indicators (KPIs)

Support for Key Account Managers: Assist Key Account Managers in preparing quotes, presentations, and customer visits..Order Processing: Responsible for processing and following up on customer orders, ensuring smooth handling..

Draft proposals to optimize the customer experience and operational efficiency.Proactive customer communication: Act as the main point of contact for escalations.Proactively reach out to customers to keep them informed about incidents, progress, and potential structural improvements within the company.Collaboration with operational teams: Work closely with team leaders in our operational department.

The Account Executive Growth Belgium is responsible for managing and growing relationships with larger profile customers and prospects within Growth Markets.The role involves developing and implementing sales strategies to increase customer spend through new sales and cross selling Colt's services.

Manage escalations for complaints and disputes, and handle and resolve issues to ensure maximum customer satisfaction.Help achieve business and commercial objectives by achieving customer service targets, supporting the improvement agenda (internal process and external customer) and developing collaborative relationships cross functionally and with customers.

Gent | product manager | Micro CT | PLM & NPI | 1105620

Hays Engineering is looking for a product manager with knowledge of or experience in micro CT imaging.

Your new role

As a product manager you oversee all aspects of the Product Lifecycle (PLM) of on or more products that you own.This includes the design of newly introduced products, financial performance and sustainability of the product (portfolio) that he or she owns.Hereby, you'll need to

• define the product vision, strategy and roadmap
• translate market (customer) requirements into product requirements for new products
• represent the customer needs and user experience inside the team (mostly R&D)
• own the financial performance of the products you own
• prioritize new product features and requirements based on the input from the market

An important part of the job is to partner with the R&D department and guide them towards creating feasible solutions.

The Account Executive Growth Belgium is responsible for managing and growing relationships with larger profile customers and prospects within Growth Markets.The role involves developing and implementing sales strategies to increase customer spend through new sales and cross selling Colt's services.

Set and track sales account targets, aligned with company objectives.Monitor sales metrics (e.g.

Deliver perfect execution of Category Projects across customers, such as Restore value, Big bets, relaunches, innovations and activations..Be the category expert for key customers by objective advice, deep dives and quarterly reviews (category and promo)..

Strong experience in implementing and delivering technical solutions to customers..Customer facing experience in technical consultancy, preferably at an intermediate level..

This includes proactive, financially based recommendations internally for leadership evaluation.Develop an understanding of the customer, to include their strategic plans, business state and gaps, organization, processes, etc., and generates/contributes to the fulfilment of solutions that leverage capabilitiesIdentifies, develops and wins specific business development opportunities with the customer account.Includes the ability to develop and present an effective customer presentation and discussion.Appropriately adopt/apply the Sales Management Operating System (processes, methodology, and systems) to develop plans, manage opportunities and enhance one's skills.Develops deep, broad and long term relationships within the customer and progressively improves the strength of these relationship through results delivery and partnership behaviour.Responsible for understanding full range of products and capabilities, as well as entire supply chain to support product delivery to customer, including understanding competitors' products/services in order to position our differentiated solutions.Provide feedback to R&D on detailed customer needs to drive new product development, driving customer specific projects.Create multi functional teams from both companies, when required, to drive joint, differentiated solutions to meet customer's needs and profitably grow, including complaint resolution.Negotiate supply contracts, quality agreements, P.

This involves advising and supporting our customers, as well as coordinating all customer service activities between the customer, specialist departments in Belgium, and those at our head office in Germany.Tasks:+ Act as the first point of contact for all customer inquiries post a successful SAT (Site Acceptance Test), involving relevant departments at the site and head office.+ Engage in active service sales and lifecycle consultancy, including follow up on quotations.+ Capture and communicate customer and market requirements to Service Product Management.

This includes proactive, financially based recommendations internally for leadership evaluation.Develop an understanding of the customer, to include their strategic plans, business state and gaps, organization, processes, etc., and generates/contributes to the fulfilment of solutions that leverage capabilitiesIdentifies, develops and wins specific business development opportunities with the customer account.Includes the ability to develop and present an effective customer presentation and discussion.Appropriately adopt/apply the Sales Management Operating System (processes, methodology, and systems) to develop plans, manage opportunities and enhance one's skills.Develops deep, broad and long term relationships within the customer and progressively improves the strength of these relationship through results delivery and partnership behaviour.Responsible for understanding full range of products and capabilities, as well as entire supply chain to support product delivery to customer, including understanding competitors' products/services in order to position our differentiated solutions.Provide feedback to R&D on detailed customer needs to drive new product development, driving customer specific projects.Create multi functional teams from both companies, when required, to drive joint, differentiated solutions to meet customer's needs and profitably grow, including complaint resolution.Negotiate supply contracts, quality agreements, P.

Our customer manages the flow of goods and information across a customer's global supply chain utilizing air/ocean/ground transportation, customs brokerage services, and dedicated warehousing/distribution centers.They are part of the world’s leading logistics provider with operations in over 220 countries.JobomschrijvingFor one of our customers we are looking for a billing officer for a temporary reinforcement of their Finance department.

Develop new business, almost from scratch.Hire, coach & train new sales people using the company's proven sales methodology.Report to management regularly.Develop team members through strategic hiring, coaching, mentoring, and management programs.

* Being able to perform basic operations in different solutions (My Organization, My Location Manager, My Product Manager, My Coupon Manager, etc.).
* Preparing quotes, orders, and invoices when necessary.
* Managing the customer base in CRM.
* Maintaining data, such as contact persons, billing information, turnover, etc., and/or actively encouraging companies to do so.
* Understanding the literal and technical link between the CRM and the solutions that the organization offers.
* Providing the correct settings so that every company has the necessary access (or not).
* Signaling, identifying, and providing feedback to customer needs internally.This includes being able to identify prospects who are not yet customers.
* Sharing acquired knowledge with other employees within the organization and proactively reporting to the team lead.

* Ensuring a quality result of the checks carried out on the products based on the 4-eyes principle.
* Ensuring sufficient feedback to those carrying out the 1st inspection.
* Communicating the gaps to the project owner and team lead to increase quality.
* Being critical and analyzing the available documentation, keeping it up to date, and finding customer-oriented solutions.

Respond to customer inquiries via phone, email, and chat promptly and professionally..Provide accurate and efficient support for banking transactions, account information, and product offerings..

Oversee the day to day operations of the company's branded websites, ensuring optimal performance, security, and user experience .Guide a team of IT professionals responsible for website development, maintenance, and support .

As a Customer Success, the focus is on promptly addressing customer inquiries to ensure a positive and satisfying experience.Effective communication and problem-solving skills are key for success.

Client Details

Our client is one of the world's largest companies specialising in the manufacture and distribution of medical devices.

Description

• Addressing Customer Inquiries: Responding to customer queries, concerns, and requests through various communication channels, such as phone, email, or chat.

• Problem Resolution: Effectively resolving customer issues by providing solutions, troubleshooting problems, and ensuring a positive resolution.

• Customer Assistance: Offering guidance, product knowledge, and assistance to customers to enhance their understanding and use of the company's products or services.

• Maintaining Customer Records: Recording and maintaining accurate customer information, interactions, and transactions in the company's database or customer relationship management (CRM) system.

• Communication Skills: Demonstrating strong communication skills to convey information clearly, empathise with customer concerns, and ensure a positive customer experience.

• Team Collaboration: Collaborating with other team members and departments to address complex customer issues and improve overall customer satisfaction.

• Continuous Improvement: Providing feedback on customer trends and issues to contribute to the continuous improvement of products, services, and customer service processes.