233 jobs voor customer support engineer gevonden

Heb jij een passie voor robotica?Dan is deze job van Customer support engineer regio Waregem misschien wel iets voor jou!

Our client is a leading multinational in the telecommunications industry, providing cutting-edge communication solutions worldwide.

• Respond to customer inquiries and technical problems.
• Diagnose and resolve hardware and software issues.
• Escalate unresolved issues to higher-level support or engineering teams.
• Provide training and guidance to customers on product usage.
• Participate in continuous improvement initiatives for the support process.

Role

• Provide technical support to clients in French, Dutch, and English.
• Troubleshoot and resolve technical issues via phone, email, and live chat.
• Maintain detailed records of customer interactions and solutions.
• Collaborate with engineering teams to address complex issues.

• Contribute to the development of support documentation and FAQs.

   

Ontdek hieronder alle details!De functie inhoud Hoe ziet jouw dag eruit als Customer Support Engineer?

You’re an expert in technical related emerging areas and new areas.You find resolution for customers, give support and training to customers for all products, support sales in pre sales cycle, and coordinate related functions/people to ensure a successful deployment of won projects.

Frequent interaction with product and platform development engineers and scientists, as well as Marketing managers for technical support in developing sales tools .Experience required with:.

* You follow engines under investigation.Technical Support* You prepare technical reports and studies for the customer.

Technical Support· You prepare technical reports and studies for the customer.

Join our partner in the telecommunications sector in Zaventem as IT Support Engineer.

At Sander, we’re looking for a talented and dedicated Support Engineer for one of our partners in the telecommunications sector.

About the company

Join a dynamic telecommunications company focused on customer satisfaction and providing cutting-edge connectivity solutions.

Role

• First point of contact for customers, resolving connectivity and networking issues.
• Analyze support requests and assess complexity and priority.
• Follow up and report on requests and interventions.
• Manage order preparation, router inventory, configuration, and site installation.
• Monitor the network to proactively address issues.
• Participate in duty service to support 24/7 SLA.
• Provide support to the rest of the team when required.

• Collaborate with external partners for prompt assistance.

   

You prepare intervention and commissioning documentation..You perform hardware adjustments (electrical and mechanical)..

Collaborating with internal teams to meet customer needs and enhance sales..Providing technical support and advice to customers..Preparing sales forecasts and reports..Negotiating contracts with clients..

Sales representatives..Your Responsibilities.After Sales Support Awareness: Understands the importance of after sales service and support, ensuring customers feel confident in their investment

O Manage equipment monitoring and ensure customer systems availability....o Analyze, dispatch/coordinate and solve all tickets (incident & MACD), in collaboration with 3rd level teams for all company products/services lines..

Customer care: Bieden van technische ondersteuning aan klanten..Sales: Verzamelen en verstrekken van technische informatie..

Je wordt continu ondersteund door 12 enthousiaste collega's in het Customer Support Engineering team dat werkt vanuit vier locaties: België, Maleisië, China en Brazilië..Je krijgt de mogelijkheid tot interne bijscholing op het gebied van interne productinnovaties, nieuwe machines, technologieën, besturingen en meer in deze innovatieve vakwereld.

Processing both external and internal customer inquiries efficiently is key; you handle technical queries and quotes through telephone, virtual meetings, and written communication in a timely manner.In your role, you also process and maintain quotes within the ERP/Salesforce operating system, ensuring accurate documentation and tracking.You assist the customer service team in reviewing customer complaints related to technical issues, addressing customer concerns directly and escalating them if necessary.Your contributions extend to the marketing department as well, where you help with technical training sessions and proofread marketing literature, ensuring clear communication.You provide in depth technical support to professional customers, including planners, architects, consultants, installers, contractors, specialized distributors, and representatives from our client.

Als Customer Support Manager speel je een cruciale rol bij het verhogen van klanttevredenheid en het verbeteren van serviceprocessen.JobomschrijvingHet takenpakket:Het takenpakket omvat:.Leidinggeven aan het klantenserviceteam door strategische prioriteiten vast te stellen en teamleden te coachen om de servicekwaliteit continu te verbeteren.Analyseren en optimaliseren van bestaande klantenserviceprocessen door proactief met verbetervoorstellen te komen en het doorvoeren van efficiëntere procedures.Fungeren als verbindende schakel tussen klanten en interne afdelingen, zoals sales, planning, inkoop, R&D en kwaliteit, om soepele en consistente communicatie te garanderen.Coördineren van de personeelsplanning binnen het team in nauw overleg met collega’s om een efficiënte en evenwichtige werkverdeling te realiseren.

Voorbereiden van interventie en commissioning documentatie.Aanpassen van hardware (elektrisch en mechanisch).

Handling (filtering) calls from the dep The function includes: Planning Follow up and schedule of the application engineers giving customer training Coordinate with Sales and Installation Coordinator the trainings for customers for the Application support.Follow up and schedule the Application engineers invoicing preparing and sending invoices. Preparing and sending credit notes.follow up invoicing registering and recording various data such as: hours worked (service reports). Data from visit reports expense reports, holidays, data from the planning board.outgoing and incoming invoices. Customer file and machine file in the service databases.administrative work such as: archiving various documents. Preparing meetings and taking minutes.internal memos, correspondence and order forms. Booking hotels.ordering purchases of service. The incoming and outgoing mail (including the service reports).monthly reports data support.

Handling of VIP MAZAK customers for both the after sales support and claim management process.Manage technical support on troubleshooting, maintenance, and repairs from Mazak machines, as well as providing instructions and operational training for the end users. Training of the customers for the application and operation of machines Ensuring a well run, efficient department with good management profitability.Management of the targets and KPI’s of the Service and Application organization. Securing the efficiency of the planning or the field engineers’ team.Ensuring an efficient back office service organization for the providing of technical support by telephone and digital platform regarding possible solutions to faults or analysis of faults. Manage service organization regarding reservation of the necessary parts, tools, and engineers.Ensuring the correct follow up of service & application administration and the completion process of the reports from the service & application engineers. Registration and service evaluation as well as the monthly reporting elaboration for Japan.Ensuring correct and timely invoicing. Managing an efficient field service organization across the Benelux.

As key member of the Joris Ide Divisional Engineering team, the Project Engineers will deliver robust and compliant process improvements and lead engineering projects throughout the Joris Ide division.

An important element in the role is the flexibility to frequently travel between our divisional European sites.

Main Objectives

• Carry out specific engineering tasks delegated to him by the Engineering Manager as appropriate
• Lead and support both minor and major installation projects on our manufacturing lines.
• Produce engineered mechanical design, integrate equipment and deliver project support in line with Joris Ide engineering standards
• Recommend and support value added improvement initiatives where appropriate
• Maintain and develop relationships with key internal and external customers and facilitate liaison with management/design/operations staff
• Attend training to develop relevant self-knowledge and technical skills
• Frequently travel (+/-25%) to the Joris Ide sites and to machinery suppliers
• Focus machinery and building construction related projects

Who We're Looking For Are you passionate about IT and dealing with customers at all levels? Do you have basic hardware/software breakfix experience? 

If so, then we would like to discuss your next career move!

We are always looking for  IT Support Engineers to join our dynamic Technical Resource Group team.

You can choose to have different assignments at different locations with several of our customers as a mobile engineer or you can choose to be on-site based at one of our key customers.

What You'll Do

Working as part of a dynamic team you will be providing 1st and 2nd line on-site user support.This includes analyse incidents, problems & service requests, propose solutions and help implementing them.You will also be responsible for any escalation and follow up.

Some of the daily activities are:

• End users support
• Troubleshooting incidents, software and hardware
• Resolution of software and hardware issues (laptop, desktop, printers)
• Installation and configuration of laptops
• Software issues for inhouse applications
• Organizing, analyzing and handling of tickets in the IT ticketing tool
• Quick analysis and incident management, close collaboration with expert team
• Preparing new and repaired hardware
• Staging laptops and PC's with SCCM
• Windows 10 troubleshooting
• Preparation of conference rooms and management meetings
• Physical installation of cabling, monitors, dockings, pc's, printers,.

 

 

 

 

 

Voor onze klant zijn wij op zoek naar een technical support engineer.In deze rol ben je verantwoordelijk voor regionaal veldengineering, inclusief geplande onderhoudswerkzaamheden, service interventies en het bieden van (remote) ondersteuning aan klanten.

Ben jij gepassioneerd door techniek en wil je jouw expertise inzetten om innovatieve stroomoplossingen te ondersteunen?Als Technical Support Engineer bij onze klant ben jij de technische spil tussen verschillende afdelingen en de eerste lijn in technische ondersteuning.Je werkt mee aan de ontwikkeling en verbetering van de producten en zorgt ervoor dat alles op rolletjes loopt, zowel intern als bij de klant.

In deze veelzijdige functie maak je deel uit van het Engineering team en rapporteer je rechtstreeks aan de Technical Support Manager.Jouw takenpakket omvat onder andere:
- Bieden van technische ondersteuning aan collega's van Manufacturing, Operations, Sales, Customer Care en Engineering via telefoon en e-mail.
- Begeleiden van de assemblage van prototypes en ondersteunen bij de opstelling van werkinstructies.
- Uitvoeren van homologaties en rapporteren aan de Project Manager.
- Voorbereiden en uitvoeren van onderhouds- en herstellingswerkzaamheden, zowel ter plaatse als op locatie.
- Analyseren en oplossen van technische problemen, bijdragen aan de verbetering van producten en processen.

Bieden van technische ondersteuning aan collega’s van Manufacturing, Operations, Sales, Customer Care en Engineering via telefoon en e mail..Begeleiden van de assemblage van prototypes en ondersteunen bij de opstelling van werkinstructies..

This involves advising and supporting our customers, as well as coordinating all customer service activities between the customer, specialist departments in Belgium, and those at our head office in Germany.Tasks:+ Act as the first point of contact for all customer inquiries post a successful SAT (Site Acceptance Test), involving relevant departments at the site and head office.+ Engage in active service sales and lifecycle consultancy, including follow up on quotations.+ Capture and communicate customer and market requirements to Service Product Management.

AFB gaat voor zijn klant regio Brugge, op zoek naar een dynamische en technisch sterke medewerker om het customer service team te versterken: Service Support Engineer.Je komt terecht bij een innovatieve machinebouwer die wereldwijd actief is binnen diverse industriële sectoren.

ICT Service Desk Engineer (M/F/X), you are responsible for providing technical support and assistance to end users, troubleshooting and resolving issues related to hardware, software, and network systems.The ICT Service Desk Engineer (M/F/X) will work closely with other members of the IT team to ensure that all support tickets are resolved in a timely and efficient manner..

Generic knowledge on:  anti virus, firewalls, application firewalls, load balancers, networks, DMZ,..Should have worked on API design, API Documentation..