219 jobs voor customer support engineer gevonden

Heb jij een passie voor robotica?Dan is deze job van Customer support engineer regio Waregem misschien wel iets voor jou!

Our client is a leading multinational in the telecommunications industry, providing cutting-edge communication solutions worldwide.

• Respond to customer inquiries and technical problems.
• Diagnose and resolve hardware and software issues.
• Escalate unresolved issues to higher-level support or engineering teams.
• Provide training and guidance to customers on product usage.
• Participate in continuous improvement initiatives for the support process.

Role

• Provide technical support to clients in French, Dutch, and English.
• Troubleshoot and resolve technical issues via phone, email, and live chat.
• Maintain detailed records of customer interactions and solutions.
• Collaborate with engineering teams to address complex issues.

• Contribute to the development of support documentation and FAQs.

   

Ontdek hieronder alle details!De functie inhoud Hoe ziet jouw dag eruit als Customer Support Engineer?

Frequent interaction with product and platform development engineers and scientists, as well as Marketing managers for technical support in developing sales tools .Experience required with:.

You'll provide remote and on site support, ensuring our digital printing systems are operating at peak performance.You collaborate closely with our engineering team to validate the performance and serviceability of our latest products.Additionally, you'll play a pivotal role in developing and delivering training programs, covering everything from new product releases to beginner training for engineers and customers.

Technical Support· You prepare technical reports and studies for the customer.

We employ over 300 highly skilled, passionate and enthusiastic employees.To strengthen our Technical Department, we are seeking an Engineering Technician.In this role, you will provide essential technical support for engine maintenance within the shop.

Join our partner in the telecommunications sector in Zaventem as IT Support Engineer.

At Sander, we’re looking for a talented and dedicated Support Engineer for one of our partners in the telecommunications sector.

About the company

Join a dynamic telecommunications company focused on customer satisfaction and providing cutting-edge connectivity solutions.

Role

• First point of contact for customers, resolving connectivity and networking issues.
• Analyze support requests and assess complexity and priority.
• Follow up and report on requests and interventions.
• Manage order preparation, router inventory, configuration, and site installation.
• Monitor the network to proactively address issues.
• Participate in duty service to support 24/7 SLA.
• Provide support to the rest of the team when required.

• Collaborate with external partners for prompt assistance.

   

You prepare intervention and commissioning documentation..You perform hardware adjustments (electrical and mechanical)..

Sales representatives..Your Responsibilities.After Sales Support Awareness: Understands the importance of after sales service and support, ensuring customers feel confident in their investment

.User Support.Proactively manage customer contracts, including monitoring compliance and customer satisfaction Identify opportunities to further improve customer relationships and contractual agreements.

With a dedicated team of mechanical, electrical, and software engineering experts, they ensure seamless project implementation, high quality service, and customized client solutions.Their focus is on close relationship with the customers and the Project Engineer they are looking for will serve as the primary point of contact.JobomschrijvingFor our client, we are seeking a Project Engineer willing to travel internationally.

Processing both external and internal customer inquiries efficiently is key; you handle technical queries and quotes through telephone, virtual meetings, and written communication in a timely manner.In your role, you also process and maintain quotes within the ERP/Salesforce operating system, ensuring accurate documentation and tracking.You assist the customer service team in reviewing customer complaints related to technical issues, addressing customer concerns directly and escalating them if necessary.Your contributions extend to the marketing department as well, where you help with technical training sessions and proofread marketing literature, ensuring clear communication.You provide in depth technical support to professional customers, including planners, architects, consultants, installers, contractors, specialized distributors, and representatives from our client.

Who are you in our On IT!Story?  

 

You are the indispensable link in supporting our customers' IT infrastructure.From analyzing malfunctions to proactively solving recurring problems: your efforts ensure that our customers can focus on their core business.You work both remotely and on-site at customers in the region of Limburg.

Key Responsibilities:

• User Support
  • Provide support for hardware and software related problems through:
• System and device management
  • Install, configure and maintain IT systems and mobile devices.
  • Perform technical interventions, performance analysis and security checks to ensure optimal operation.
• Technical troubleshooting
  • Identify and analyze technical problems and potential threats.
  • Proactively develop and propose solutions to prevent future complications.
• Incident Management
  • Record and follow up incidents according to agreed Service Level Agreements (SLAs).
  • Ensure accurate and comprehensive documentation of incidents and actions.
• Process optimization
  • Contribute to the optimization of internal processes, with a focus on efficient system management and high quality customer support.
• Contract Management
  • Proactively manage customer contracts, including monitoring compliance and customer satisfaction.

  • Identify opportunities to further improve customer relationships and contractual agreements.

     

Technical Support Engineer .As a Technical Support Engineer, you will troubleshoot, analyze, and resolve up to 2nd level technical issues for business customers, high impact residential users, and internal departments.

Handling (filtering) calls from the dep The function includes: Planning Follow up and schedule of the application engineers giving customer training Coordinate with Sales and Installation Coordinator the trainings for customers for the Application support.Follow up and schedule the Application engineers invoicing preparing and sending invoices. Preparing and sending credit notes.follow up invoicing registering and recording various data such as: hours worked (service reports). Data from visit reports expense reports, holidays, data from the planning board.outgoing and incoming invoices. Customer file and machine file in the service databases.administrative work such as: archiving various documents. Preparing meetings and taking minutes.internal memos, correspondence and order forms. Booking hotels.ordering purchases of service. The incoming and outgoing mail (including the service reports).monthly reports data support.

Handling of VIP MAZAK customers for both the after sales support and claim management process.Manage technical support on troubleshooting, maintenance, and repairs from Mazak machines, as well as providing instructions and operational training for the end users. Training of the customers for the application and operation of machines Ensuring a well run, efficient department with good management profitability.Management of the targets and KPI’s of the Service and Application organization. Securing the efficiency of the planning or the field engineers’ team.Ensuring an efficient back office service organization for the providing of technical support by telephone and digital platform regarding possible solutions to faults or analysis of faults. Manage service organization regarding reservation of the necessary parts, tools, and engineers.Ensuring the correct follow up of service & application administration and the completion process of the reports from the service & application engineers. Registration and service evaluation as well as the monthly reporting elaboration for Japan.Ensuring correct and timely invoicing. Managing an efficient field service organization across the Benelux.

You are in contact with different stakeholders like dealers, designers and product engineers..Introduction.Technical Dealer Support (TDS) is the first line support department for our markets and dealers globally.

Who We're Looking For Are you passionate about IT and dealing with customers at all levels? Do you have basic hardware/software breakfix experience? 

If so, then we would like to discuss your next career move!

We are always looking for  IT Support Engineers to join our dynamic Technical Resource Group team.

You can choose to have different assignments at different locations with several of our customers as a mobile engineer or you can choose to be on-site based at one of our key customers.

What You'll Do

Working as part of a dynamic team you will be providing 1st and 2nd line on-site user support.This includes analyse incidents, problems & service requests, propose solutions and help implementing them.You will also be responsible for any escalation and follow up.

Some of the daily activities are:

• End users support
• Troubleshooting incidents, software and hardware
• Resolution of software and hardware issues (laptop, desktop, printers)
• Installation and configuration of laptops
• Software issues for inhouse applications
• Organizing, analyzing and handling of tickets in the IT ticketing tool
• Quick analysis and incident management, close collaboration with expert team
• Preparing new and repaired hardware
• Staging laptops and PC's with SCCM
• Windows 10 troubleshooting
• Preparation of conference rooms and management meetings
• Physical installation of cabling, monitors, dockings, pc's, printers,.

 

 

 

 

 

Goal

bpost group is always on the move.We create an environment for our people with challenging projects, inspiring collaborations and the latest technologies, with interesting job opportunities and training programs for every employee.

Within this context, we are looking for a Sales Support B2B to reinforce our team.

Jobomschrijving

About the job

bpost is embarking on a transformative journey to establish a leading position in the B2B engineering logistics sector.Within this start up environment, we are hiring a Sales Support who will have a crucial role in developing the B2B activities within bpost (focus on Belgium but also international flows from Belgium).

• Administrative Support: Assist the Business Developer and sales team in daily administrative tasks, including scheduling meetings, preparing presentations, and maintaining CRM systems.
• Customer Relationship Management: Support the development and maintenance of relationships with existing and potential business customers by coordinating communications and follow-ups.
• Market Research Assistance: Help the Business Developer conduct market research, including competitor analysis, and compiling reports on trends, potential customers, and new business opportunities.
• Sales Coordination: Assist in implementing sales strategies by preparing necessary documentation, proposals, and contracts for customer meetings and negotiations.
• Cross-functional Collaboration: Collaborate with colleagues from operations, marketing, and customer service to ensure smooth communication and progress in business development activities.
• Contract Management: Ensure proper documentation, archiving, and follow-up on contract negotiations and agreements, supporting the team in closing deals.
• Customer Service Support: Handle customer inquiries, follow up on unresolved issues, and provide high-quality support to ensure customer satisfaction.
• Reporting: Support the preparation of regular reports on sales performance, progress, and any challenges faced in the B2B logistics of parcels and pallets.

ICT Service Desk Engineer (M/F/X), you are responsible for providing technical support and assistance to end users, troubleshooting and resolving issues related to hardware, software, and network systems.The ICT Service Desk Engineer (M/F/X) will work closely with other members of the IT team to ensure that all support tickets are resolved in a timely and efficient manner..

.Spotting and developing automation (by means of scripting) opportunities to achieve efficiency improvements..Documenting technical specifications, procedures and processes. .Perform 2nd level support in rotation at customer HQ.

Experis delivers a powerful blend of top-tier talent and expert solutions that propel success.We specialize in IT resourcing, project solutions, and managed services, empowering organizations to develop individuals and teams ready to thrive in the digital age.

Technical Support Engineer 

As a Technical Support Engineer, you will troubleshoot, analyze, and resolve up to 2nd-level technical issues for business customers, high-impact residential users, and internal departments.Your expertise will focus on technical challenges related to fixed and mobile voice and data products.

Responsibilities

• Analyze, resolve, and coordinate solutions for technical trouble tickets and emails, collaborating with 3rd-level internal or external teams to address complex, multi-domain, and multi-technology problems.Ensure all issues are resolved within SLA timelines with minimal end-user impact.
• Escalate critical issues to management or technical teams in case of SLA breaches, operational urgency, financial risks, or significant impact, following established escalation protocols.
• Detect incidents involving transversal products, services, or applications with potential customer impact, prioritizing and notifying stakeholders as appropriate.
• Keep customers and relevant internal teams updated on issue status, adhering to service level agreements and customer segmentation.
• Provide end-to-end technical expertise and support to other business departments during both build and run phases, proactively identifying and addressing potential or recurring structural issues.

• Participate in duty roles as required.

   

AFB gaat voor zijn klant regio Brugge, op zoek naar een dynamische en technisch sterke medewerker om het customer service team te versterken: Service Support Engineer.Je komt terecht bij een innovatieve machinebouwer die wereldwijd actief is binnen diverse industriële sectoren.

Act as a point of contact for customer inquiries, providing timely and customer focused solutions..Coordinate with internal teams (engineering, operations, quality) to ensure a smooth onboarding process for (new) customers, including commercial, technical and regulatory topics..

Voor onze klant zijn wij op zoek naar een technical support engineer.In deze rol ben je verantwoordelijk voor regionaal veldengineering, inclusief geplande onderhoudswerkzaamheden, service interventies en het bieden van (remote) ondersteuning aan klanten.

For our client, we are seeking a Project Engineer willing to travel internationally.This position offers an excellent opportunity to quickly advance to a fully qualified Project Engineer within a dynamic and global working environment.

As a International Project Engineer, you will be a key member of the engineering team.Initially, you will support various projects and accounts, progressively advancing to manage your own clients and projects as a full-fledged Project Engineer.This company collaborates with international partners such as Heineken and Coca-Cola, providing you with numerous opportunities to travel and work on a global scale.

Main tasks and responsibilities:

• Provide support for projects and accounts within back-office engineering
• Serve as the primary point of contact, maintaining close communication with customers
• Conduct drawing work and prepare technical documentation
• Ensure cost efficiency throughout the projects
• Collaborate with a skilled team of technicians to maintain strong customer relationships
• Travel to client sites for project implementations and sustain client relationships (you have at least two weeks at home between projects)
• Upgrade outdated machinery with new technologies

Opstellen van offertes voor service en interventies, zowel voor Customer Service als Metrologie.je plant en coördineert service en interventies en volgt de uitvoering hiervan nauwgezet op.