247 jobs voor customer support engineer gevonden

Heb jij een passie voor robotica?Dan is deze job van Customer support engineer regio Waregem misschien wel iets voor jou!

Our client is a leading multinational in the telecommunications industry, providing cutting-edge communication solutions worldwide.

• Respond to customer inquiries and technical problems.
• Diagnose and resolve hardware and software issues.
• Escalate unresolved issues to higher-level support or engineering teams.
• Provide training and guidance to customers on product usage.
• Participate in continuous improvement initiatives for the support process.

Role

• Provide technical support to clients in French, Dutch, and English.
• Troubleshoot and resolve technical issues via phone, email, and live chat.
• Maintain detailed records of customer interactions and solutions.
• Collaborate with engineering teams to address complex issues.

• Contribute to the development of support documentation and FAQs.

   

Frequent interaction with product and platform development engineers and scientists, as well as Marketing managers for technical support in developing sales tools .Experience required with:.

Technical Support· You prepare technical reports and studies for the customer.

Your main responsibilities:.You give technical support for internal and external customers in your own language area.. For our client, an international company, located in Ghent, we are looking for a Technical Support Engineer...

Ensuring customer satisfaction by actively inquiring about their experience and addressing their needs.Processing information from support, service, and interventions.Communicating with customers.Providing advice on maintenance and upgrades.

We empower.We support.#CCfuturetalent This exciting, frontline IT Support development program will allow you to develop your soft skills and technical knowledge within IT Support.

Join our partner in the telecommunications sector in Zaventem as IT Support Engineer.

At Sander, we’re looking for a talented and dedicated Support Engineer for one of our partners in the telecommunications sector.

About the company

Join a dynamic telecommunications company focused on customer satisfaction and providing cutting-edge connectivity solutions.

Role

• First point of contact for customers, resolving connectivity and networking issues.
• Analyze support requests and assess complexity and priority.
• Follow up and report on requests and interventions.
• Manage order preparation, router inventory, configuration, and site installation.
• Monitor the network to proactively address issues.
• Participate in duty service to support 24/7 SLA.
• Provide support to the rest of the team when required.

• Collaborate with external partners for prompt assistance.

   

Don't buy into the idea that people nowadays find making phone calls awkward; in fact, it's your preferred mode of communication."Allooo, alloooo!"

Provide support and help to other Service Engineers and Supervisors for their tasks on customer contracts..Development of the company's business. .

Collaborating with internal teams to meet customer needs and enhance sales..Providing technical support and advice to customers..Preparing sales forecasts and reports..Negotiating contracts with clients..

You are the friendly voice that greets our customers with a warm smile over the phone, handling incoming support calls effortlessly. 

• Phone calls awkward is your preferred mode of communication
• You have a genuine passion for customer experience; it’s not just a job for you—it’s in your DNA
• Our customers might be having a rough day, but your voice can turn it around in no time
• For many, you’re a top-tier enthusiast, and that enthusiasm shines through the phone
• Your personal motto is all about finding solutions for our customers
• Your calmness is infectious, even when things get hectic
• When it comes to tech products like switches, routers, IT networks, and cloud telephony, you’re up for the challenge!
• Keeping things in perspective and maintaining a sense of balance comes naturally to you. 

Customer care: Bieden van technische ondersteuning aan klanten..Sales: Verzamelen en verstrekken van technische informatie..

O Manage equipment monitoring and ensure customer systems availability....o Analyze, dispatch/coordinate and solve all tickets (incident & MACD), in collaboration with 3rd level teams for all company products/services lines..

Processing both external and internal customer inquiries efficiently is key; you handle technical queries and quotes through telephone, virtual meetings, and written communication in a timely manner.In your role, you also process and maintain quotes within the ERP/Salesforce operating system, ensuring accurate documentation and tracking.You assist the customer service team in reviewing customer complaints related to technical issues, addressing customer concerns directly and escalating them if necessary.Your contributions extend to the marketing department as well, where you help with technical training sessions and proofread marketing literature, ensuring clear communication.You provide in depth technical support to professional customers, including planners, architects, consultants, installers, contractors, specialized distributors, and representatives from our client.

Je wordt continu ondersteund door 12 enthousiaste collega's in het Customer Support Engineering team dat werkt vanuit vier locaties: België, Maleisië, China en Brazilië..Je krijgt de mogelijkheid tot interne bijscholing op het gebied van interne productinnovaties, nieuwe machines, technologieën, besturingen en meer in deze innovatieve vakwereld.

Collaborate with teams, including sales, engineering, and product development.Conduct product demonstrations, training sessions, and workshops for customers.

Als Customer Support Manager speel je een cruciale rol bij het verhogen van klanttevredenheid en het verbeteren van serviceprocessen.JobomschrijvingHet takenpakket:Het takenpakket omvat:.Leidinggeven aan het klantenserviceteam door strategische prioriteiten vast te stellen en teamleden te coachen om de servicekwaliteit continu te verbeteren.Analyseren en optimaliseren van bestaande klantenserviceprocessen door proactief met verbetervoorstellen te komen en het doorvoeren van efficiëntere procedures.Fungeren als verbindende schakel tussen klanten en interne afdelingen, zoals sales, planning, inkoop, R&D en kwaliteit, om soepele en consistente communicatie te garanderen.Coördineren van de personeelsplanning binnen het team in nauw overleg met collega’s om een efficiënte en evenwichtige werkverdeling te realiseren.

Additionally, you play a key role in improving products and services through feedback and troubleshooting insights. Expertise: Continuously updating their knowledge of the latest technologies, tools, and best practices to provide the most effective solutions. A broad knowledge of Cloud and virtualization, networking, customer support, security and vendor management. Collaboration and communication:  Working closely with development, operations, and product teams to ensure seamless integration and functionality of systems and applications. Communicating with other support engineers to manage workloads, share knowledge, and ensure consistent and high quality support across the team.Innovation and improvement: Identifying and implementing improvements to support processes and workflows to increase efficiency and effectiveness. Proactively suggesting and developing new tools, scripts, or methods to automate repetitive tasks and improve system performance. Gathering and analyzing feedback from customers and internal teams to identify areas for improvement in products and services and working with development teams to implement these enhancements.  

Server Management:

• Installation, configuration and upgrade of the Windows server platform (physical and virtual).
• Administration, maintenance and resolution of the issues and problems.

Network Management:

• Installation and maintenance of the network infrastructure.
• Manage the security aspects to ensure a safe environment.

Internal IT support:

• Support on all hardware and software set at the disposal of the employees.
• Use of trouble ticketing system for IT support activities.

System Architecture:

• Assist in the selection and the implementation of a new infrastructure.

Administration & Reporting:

• Maintenance of the documentation related to the whole environment.
• Asset management (hardware, software)

Voor technische ondersteuning:* Manufacturing: probleemoplossing, niet conformiteit behandelen, …* Operations: technische beoordeling producten en alternatieven, technische vragen van leveranciers behandelen, …* Sales: opvragen en aanleveren technische informatie* Customer care: technische ondersteuning van klanten* Engineering: ondersteuning technisch uitvoerend werk en prototypebouw & testing* Je bent de eerste lijn in de technische ondersteuning van collega’s, klanten en partners via telefoon en e mail* Je volgt de assemblage van prototypes op en geeft ondersteuning bij het opstellen van de werkinstructies* Je voert homologaties uit volgens voorgeschreven procedures en rapporteert aan de Project Manager* Je geeft en verwerkt suggesties voor verbeteringen van nieuwe en bestaande producten en processen* Je bent verantwoordelijk voor de voorbereiding en/of uitvoering van onderhouden en herstellingen, on site en op verplaatsing

You are in contact with different stakeholders like dealers, designers and product engineers..Introduction.Technical Dealer Support (TDS) is the first line support department for our markets and dealers globally.

As key member of the Joris Ide Divisional Engineering team, the Project Engineers will deliver robust and compliant process improvements and lead engineering projects throughout the Joris Ide division.

An important element in the role is the flexibility to frequently travel between our divisional European sites.

Main Objectives

• Carry out specific engineering tasks delegated to him by the Engineering Manager as appropriate
• Lead and support both minor and major installation projects on our manufacturing lines.
• Produce engineered mechanical design, integrate equipment and deliver project support in line with Joris Ide engineering standards
• Recommend and support value added improvement initiatives where appropriate
• Maintain and develop relationships with key internal and external customers and facilitate liaison with management/design/operations staff
• Attend training to develop relevant self-knowledge and technical skills
• Frequently travel (+/-25%) to the Joris Ide sites and to machinery suppliers
• Focus machinery and building construction related projects

Wil jij B2B klanten (installateurs en partners) ondersteunen en problemen oplossen?Word Service Desk Engineer en help het Customer Support team naar het volgende niveau!. .Verlenen van 2nd line support via tickets, telefoon en e mail..

Handling of VIP MAZAK customers for both the after sales support and claim management process.Manage technical support on troubleshooting, maintenance, and repairs from Mazak machines, as well as providing instructions and operational training for the end users. Training of the customers for the application and operation of machines Ensuring a well run, efficient department with good management profitability.Management of the targets and KPI’s of the Service and Application organization. Securing the efficiency of the planning or the field engineers’ team.Ensuring an efficient back office service organization for the providing of technical support by telephone and digital platform regarding possible solutions to faults or analysis of faults. Manage service organization regarding reservation of the necessary parts, tools, and engineers.Ensuring the correct follow up of service & application administration and the completion process of the reports from the service & application engineers. Registration and service evaluation as well as the monthly reporting elaboration for Japan.Ensuring correct and timely invoicing. Managing an efficient field service organization across the Benelux.

Who We're Looking For Are you passionate about IT and dealing with customers at all levels? Do you have basic hardware/software breakfix experience? 

If so, then we would like to discuss your next career move!

We are always looking for  IT Support Engineers to join our dynamic Technical Resource Group team.

You can choose to have different assignments at different locations with several of our customers as a mobile engineer or you can choose to be on-site based at one of our key customers.

What You'll Do

Working as part of a dynamic team you will be providing 1st and 2nd line on-site user support.This includes analyse incidents, problems & service requests, propose solutions and help implementing them.You will also be responsible for any escalation and follow up.

Some of the daily activities are:

• End users support
• Troubleshooting incidents, software and hardware
• Resolution of software and hardware issues (laptop, desktop, printers)
• Installation and configuration of laptops
• Software issues for inhouse applications
• Organizing, analyzing and handling of tickets in the IT ticketing tool
• Quick analysis and incident management, close collaboration with expert team
• Preparing new and repaired hardware
• Staging laptops and PC's with SCCM
• Windows 10 troubleshooting
• Preparation of conference rooms and management meetings
• Physical installation of cabling, monitors, dockings, pc's, printers,.

 

 

 

 

 

Computacenter Belgium is looking for an IT Support Engineer – Schaerbeek

Life on the team
Are you passionate about IT and dealing with customers at all levels? Do you have hardware/software breakfix experience? 

If so, then we would like to discuss your next career move! 

We are currently seeking an IT Support Engineer for one of our key customers, based in Schaerbeek.

What you'll do

Call and mail intake,1st and 2nd line services, creation and follow up of tickets in ticketing tool, execution of several technical actions based on processes and checklists.You may be working on different sites of our client: Schaerbeek, center of Brussels, Gembloux, Merksem.

Some of the daily activities are:

• Very good knowledge of Windows10 (use, configuration, and troubleshooting)
• Microsoft Office (2010/2016/0365) very good knowledge
• Basic Knowledge Software (MS Visio, Adobe products,…)
• Basic knowledge of (commands) DOS
• User management (use of Active Directory)
• Basic knowledge of VOIP
• Experience in TCP/IP (VLANs, POE, Wifi,802.1x, horizontal cabling,)
• Basics of videoconferencing
• Basics of domotica (meeting rooms)
• Basics of smartphones and GPRS (level troubleshooting)
• Basics of Wifi
• Staging hardware (user oriented – PC,…)
• Basic knowledge of Hardware (PC, printers and peripherals)
• Basic knowledge of VPN
• Basic knowledge of IT network topology, VM Ware, software virtualization

• ITIL certification

   

Collaborate with marketing team to promote products.Prepare sales reports and forecasts.Provide after sales support to clients.Drive growth by identifying and pursuing new business opportunities.