791 jobs voor customer support manager gevonden

Your tasks as a Customer Service Representative:

• Responsible for assigned customer accounts and backup for the entire order life cycle (from new customer set-up, order entry/modification, escalations; responsibilities might include logistics management) to ensure orders are shipped to agreed deadline.
• Act as the single-point-of-contact to customers, parts distribution centers and/or manufacturing plants and cross functional departments to process and fulfil customer orders; providing accurate documentation and continual communication to customer throughout the process.
• Take ownership of and resolve complex customer inquiries through extensive research, a detailed understanding of processes, systems, and practices; provide timely and informative responses as per the Service Level Agreement.
• Request support from the next appropriate level of customer support for complex escalations/issues providing documentation throughout the process.
• Maintain accurate records of all internal and external interactions in the appropriate database/system.
• Ensure customers comply with export polices and ensure required export/shipping documentation is compiled to the relevant legislation.
• Prepare and distribute standard and customized internal and customer reports.
• Understand Customer Order Management policies, procedures and metrics.
• Support Customer Order Management departmental goals and initiatives to become a more proactive customer support organization.
• Participate in/lead process improvement projects.

You will coordinate sales support in a dynamic environment, working on a portfolio of major OEM clients and parts manufacturers, handling high volumes of invoicing or logistics information.Main Responsibilities:Credit and Accounts Receivable Management: Monitoring customer accounts, processing invoices and managing claims and discrepancies with external customer and internal parties.Sales Commercial Coordination (SCC): Creation and support of Customer Master Data.Customer price maintenance.

You will coordinate sales support in a dynamic environment, working on a portfolio of major OEM clients and parts manufacturers, handling high volumes of invoicing or logistics information.Main Responsibilities:Credit and Accounts Receivable Management: Monitoring customer accounts, processing invoices and managing claims and discrepancies with external customer and internal parties.Sales Commercial Coordination (SCC): Creation and support of Customer Master Data.Customer price maintenance.

We are seeking a dedicated Support Coordinator for our Customer Service Department who can handle a fast-paced environment while ensuring excellent service and support to our clients.

Client Details

This organisation is a leading player in the FMCG sector, employing over 5000 people globally.They are well-established, operating in over 50 countries, and have a significant presence in Brussels where this role is based.They are renowned for their commitment to quality and excellence in customer service.

Description

• Provide top-notch customer service by effectively managing customer inquiries and complaints.
• Coordinate with team members to ensure smooth operations and optimal performance.
• Track and report on customer interactions to identify areas for improvement.
• Maintain a high level of product knowledge to provide accurate information to customers.
• Manage customer accounts efficiently, ensuring that all information is accurate and up to date.
• Work closely with other departments to resolve customer issues promptly.
• Participate in team meetings to discuss strategies for enhancing customer satisfaction.
• Adhere to company policies and procedures while performing daily tasks.

As a 1st Line Customer Support Agent, you are the first contact towards customers via phone and / or mail created tickets.The job is to provide technical support and customer service to customers using the transportation products and services.

Als Customer Support Manager speel je een cruciale rol bij het verhogen van klanttevredenheid en het verbeteren van serviceprocessen.JobomschrijvingHet takenpakket:Het takenpakket omvat:.Leidinggeven aan het klantenserviceteam door strategische prioriteiten vast te stellen en teamleden te coachen om de servicekwaliteit continu te verbeteren.Analyseren en optimaliseren van bestaande klantenserviceprocessen door proactief met verbetervoorstellen te komen en het doorvoeren van efficiëntere procedures.Fungeren als verbindende schakel tussen klanten en interne afdelingen, zoals sales, planning, inkoop, R&D en kwaliteit, om soepele en consistente communicatie te garanderen.Coördineren van de personeelsplanning binnen het team in nauw overleg met collega’s om een efficiënte en evenwichtige werkverdeling te realiseren.

O Manage equipment monitoring and ensure customer systems availability....o Analyze, dispatch/coordinate and solve all tickets (incident & MACD), in collaboration with 3rd level teams for all company products/services lines..

Primary Tasks and responsibilities

- Analyse open incidents structurally (ticket system) in all support lines based on existing dashboards and reports
- Suggest structural improvements to Service Desk staff (1st support line) to achieve the highest standards of service quality delivered to our customers
- Suggest day-to-day improvements to the Service Desk (1st support line) for better management of incoming incidents
- Present, at regular intervals, existing process incident management dashboards/reportings to the organisation's management or stakeholders
- Suggest structural improvements to IT management in terms of governance and process incident management, and any improvements to avoid or reduce the number of production incidents
- Ensure follow-up of the oldest open production incidents (follow up with the relevant support team, organise meetings with the requesting customer, etc.)
- Act as the escalation point for any open incident/service request or customer complaint, and follow it up until resolution
- Organise exceptional campaigns to clean up open incidents with support teams, with a mandate from his/her management
- Help design new Process Incident Management reports to better understand the reality of the field
- Act as a back-up during the absence of the Major Incident Manager, coordinating production incidents (from P1 to P2) until their resolution, in compliance with the major incident process and our support SLAs
- Work closely with the Major Incident Manager on major and non-major production incidents
- Work closely with the Problem Manager (who belongs to the same team) to ensure that adjacent problems are followed up and structurally resolved; the aim being to avoid any recurrence of a production incident (major or non-major)
- Participate in the evaluation of the effectiveness of our support processes and models as part of the SIP (Service Improvement Plan)
- Answer questions from the Tribe Manager or a member of IT management with a brief explanation of a major production incident in progress

 

You are the key figure between the internal organization and the customer.You will have to coordinate on a regular basis with various internal departments (traffic department, production, sales, marketing).

Opzoekingen voor claims..Verwerken van geweigerde units, adresopheldering, beschadigingen,.

Provide support to the Account Managers in your region.Product & Pricing Management: propose equivalent products to customers, give discounts on the gross price, prepare price lists, in consultation with the account managers.

This is your chance.BedrijfsomschrijvingOur client, a Belgian producer and distributor, is actively looking for a Customer Service/Sales Support Specialist as an extension of the current team.This company has a very international scope and is fast growing.

In this role, you will play a crucial part in ensuring smooth logistics operations and providing outstanding support to our customers.As the primary point of contact, you will help manage daily logistics tasks, troubleshoot issues in SAP, and ensure customer satisfaction through efficient and accurate problem resolution.Tasks: Customer Support: Handle customer inquiries, ensuring timely and accurate responses to maintain high satisfaction.Order Management: Process orders, coordinate shipments, and track deliveries to ensure timely fulfillment.Problem Solving in SAP: Identify and resolve logistical issues in SAP, ensuring all information is updated and accurate.Inventory Management: Assist in tracking stock levels and coordinating with warehouse teams to manage inventory effectively.Documentation: Prepare and manage logistics documentation, including shipping documents and invoices.Process Improvement: Collaborate with team members to optimize logistics processes and suggest improvements for efficiency.

Opzoekingen voor claims..Verwerken van geweigerde units, adresopheldering, beschadigingen,.

Opzoekingen voor claims..Verwerken van geweigerde units, adresopheldering, beschadigingen,.

Een job vol afwisseling en klantencontact?Als Customer Support Officer werk jij nauw samen met het Sales team en rapporteer jij rechtstreeks aan de Customer Support Director.

Ensuring customer satisfaction by actively inquiring about their experience and addressing their needs.Processing information from support, service, and interventions.

Opzoekingen voor claims..Verwerken van geweigerde units, adresopheldering, beschadigingen,.

Jouw takenpakket als Finance Traineeship:

Tijdens je traineeship werk je aan uitdagende projecten binnen drie afdelingen:

• Technology: testen, project management, functional analysis, business analysis, tech writing, security management,….
• Customer Service & Support: Project management, certificeringsprogramma's, premium support opzetten, business consultancy, community opbouwen,…
• Sales & Customer Success: Project management, klantanalyse, benchmarking, sales operations analysis, customer success management.
• Eén van deze opdrachten voer je uit in Nederland, waardoor je een waardevolle internationale ervaring opdoet.

Wat na het traineeship?

• Na het traineeship weet je precies wat je wil en zijn er tal van leuke functies voor jou binnen dit bedrijf.Een vaste positie ligt op je te wachten, afhankelijk van wat je hebt ontdekt.Of je nu een leiderschapsrol ambieert, zoals product owner of customer success manager, of je liever aan de slag gaat als business analyst of functional analyst, de mogelijkheden zijn eindeloos.Eén ding is zeker: jij bent klaar om de verandering te leiden!

Jouw verantwoordelijkheden als Customer Support Medewerker:..

Jouw verantwoordelijkheden als Customer Support Medewerker:..

.Als customer support medewerker:.Voor een voedingsbedrijf in Herentals zijn we op zoek naar een customer support medewerker.Je bent het eerste aanspreekpunt voor de klanten en andere personen buiten het bedrijf..

Provide top notch customer service by effectively managing customer inquiries and complaints..Coordinate with team members to ensure smooth operations and optimal performance..

.Providing professional support and service to our customers and Sales Managers..Gradually taking on the role of Internal Sales where you independently manage a customer portfolio and manage/assign new leads..

Regulatory Affairs personnel (in house).Coordinating efforts with international division staff to.resolve product/clinical issues involving international customers.

Als Customer Service Support zet je steeds de klant op de eerste plaats, Customer Delight is jouw streven.Je ondersteunt en rapporteert aan de Customer Service Manager.BedrijfsinformatieOnze klant is gekend als de grootste Vlaamse mobiliteitsclub.

Als Customer Service Support in Boortmeerbeek zet je steeds de klant op de eerste plaats, Customer Delight is jouw streven.Je ondersteunt en rapporteert aan de Customer Service Manager.BedrijfsinformatieOnze klant is gekend als de grootste Vlaamse mobiliteitsclub.

Voor onze klant in Houthalen-Helchteren zijn we op zoek naar een customer service medewerker.Jij zal verantwoordelijk zijn voor de technische ondersteuning aan klanten en het beantwoorden van inkomende vragen.

Concreet betekent dit:

• Je behandelt alle inkomende support aanvragen
• Je biedt technische ondersteuning aan klanten
• Je onderhoud de mailbox
• Je registreert alle actief nauwkeurig in het ERP-systeem
• Je volgt alle openstaande tickets op 
• Je optimaliseert supportprocessen
• Je ondersteunt de collega's van de planning bij herstellingen, onderhoud en nieuwe installaties
• .

Je werkt in een voltijds uurrooster van maandag tot en met vrijdag.