258 jobs voor customer support operator gevonden

Our client is a leading global law firm, advising clients on significant transactions and disputes.They are looking for an IT Support Specialist to take part in the firm's development. 

Based in Brussels, the IS Support Specialist is a second level support role with the responsibility of providing technical support to customers and operational and administrative support for IT functions. 

Your main responsibilities will include:

• Providing world class customer service to their lawyers and office personnel.
• Execute the effective and timely delivery of IT services.
• Interact effectively with all customer constituencies.
• Maintain the operational availability of all computer related equipment and IT resources including laptops, desktops, printers, servers, data communication equipment, network infrastructure, telephone equipment and audio-visual systems.
• Deploy computer and related equipment in a timely fashion to meet the day to day operational requirements.
• Responsible for setting up, installing, operating, testing and troubleshooting audio and visual equipment, including setting up equipment used to enhance live events, such as laptops, projectors, screens and microphones.
• Respond to conference room attendee technology requests and needs, and troubleshoots problems utilizing standard troubleshooting tools.
• Perform effectively as a second level technical resource to resolve customer problems and provide technical leadership to other local IT resources.
• Perform, maintain and adhere to Firm-wide and departmental policies, standards, operational guidelines, and administrative procedures relating to IT function.
• Encourage and promote team work between local, regional, and Global Services IT resources.
• Promote and maintain the effective utilization of Firm provided software applications by internal customer constituencies.
• Participate as an active team member on IT projects to which assigned.
• Interact with external vendors.

• Provide technical support and assistance outside of normal business hours as required, including, but not limited, to Saturday and Sundays.

   

Robert Half is looking for a Customer Support Coördinator (M/F/X) for a client located in Hoeilaart.

Our client is actif in the food industry.
It's a fulltime position with the possibilty to receive a fix contract after a positive interim periode.

In this role, you will be responsible for providing high-quality support to our valued customers while coordinating and overseeing support operations.
Key Responsibilities:

• Responding promptly and effectively to customer inquiries via email, phone, and other channels
• Managing and resolving customer complaints and issues in a professional and timely manner
• Coordinating with internal teams to ensure smooth resolution of customer queries
• Monitoring customer support metrics and generating reports to track performance
• Identifying opportunities for process improvements to enhance customer satisfaction
• Assisting in the training and onboarding of new customer support team members
• Maintaining accurate records of customer interactions and transactions
• Being the single point of contact for our customers in the food industry

A creative and proactive approach to problem solving ensures our customers are well supported.When things aren’t going smoothly, we think outside the box..

A creative and proactive approach to problem solving ensures our customers are well supported.When things aren’t going smoothly, we think outside the box..

We are seeking a dedicated Support Coordinator for our Customer Service Department who can handle a fast-paced environment while ensuring excellent service and support to our clients.

Client Details

This organisation is a leading player in the FMCG sector, employing over 5000 people globally.They are well-established, operating in over 50 countries, and have a significant presence in Brussels where this role is based.They are renowned for their commitment to quality and excellence in customer service.

Description

• Provide top-notch customer service by effectively managing customer inquiries and complaints.
• Coordinate with team members to ensure smooth operations and optimal performance.
• Track and report on customer interactions to identify areas for improvement.
• Maintain a high level of product knowledge to provide accurate information to customers.
• Manage customer accounts efficiently, ensuring that all information is accurate and up to date.
• Work closely with other departments to resolve customer issues promptly.
• Participate in team meetings to discuss strategies for enhancing customer satisfaction.
• Adhere to company policies and procedures while performing daily tasks.

A creative and proactive approach to problem solving ensures our customers are well supported.When things aren’t going smoothly, we think outside the box..

Our multi lingual advisors utilise their language skills to support customers with international breakdowns.It doesn't matter where they are in Europe, we take full ownership of the breakdown and give our customers a peace of mind Communication is key.

In this role, you will play a crucial part in ensuring smooth logistics operations and providing outstanding support to our customers.As the primary point of contact, you will help manage daily logistics tasks, troubleshoot issues in SAP, and ensure customer satisfaction through efficient and accurate problem resolution.Tasks: Customer Support: Handle customer inquiries, ensuring timely and accurate responses to maintain high satisfaction.Order Management: Process orders, coordinate shipments, and track deliveries to ensure timely fulfillment.Problem Solving in SAP: Identify and resolve logistical issues in SAP, ensuring all information is updated and accurate.Inventory Management: Assist in tracking stock levels and coordinating with warehouse teams to manage inventory effectively.Documentation: Prepare and manage logistics documentation, including shipping documents and invoices.Process Improvement: Collaborate with team members to optimize logistics processes and suggest improvements for efficiency.

Our multi lingual advisors utilise their language skills to support customers with international breakdowns.It doesn't matter where they are in Europe, we take full ownership of the breakdown and give our customers a peace of mind Communication is key.

.The function is required to establish and maintain positive and productive relationships  with stakeholders (authorities), customers and suppliers..

Bovendien biedt het bedrijf uitstekende mogelijkheden om door te groeien en je carrière verder te ontwikkelen.Je nieuwe functieWil jij deel uitmaken van een dynamisch team in de Automotive industrie?Voor een sterke speler in Vilvoorde zijn we op zoek naar een Customer Support medewerker.In de rol van Customer Support medewerker sta je dagelijks in contact met klanten.

Fungeer jij goed binnen een bruisende organisatie?Heb je een passie voor logistiek en ben je communicatief sterk in het Nederlands én Frans?

Ben je opzoek naar een parttime functie met een vaste late ploeg, elke dag van 14u tot 18u?

Dan is deze job vast iets voor jou!

Voor deze sterke logistieke speler zoeken we een gedreven Customer support medewerker.Je bent verantwoordelijk voor het meten en rapporteren van de kwaliteit van de prestaties van het depot.

Je taken en verantwoordelijkheden als customer support medewerker zien er als volgt uit:

• je controleert de kwaliteit van de afhalingen en verzendingen
• je bewaakt de juistheid van de gegevens in het systeem
• je onderzoekt afwijkingen
• je stelt verbeteringen voor in functie van vastgestelde fouten in het systeem of werkwijze
• je onderzoekt vragen van de collega's van Customer service
• je hebt rechtstreeks klantencontact
• je behandelt claims en volgt deadlines van transport units op
• je verwerkt traces/requests en geweigerde/beschadigde transport units
• je verzorgt de data entry / transmissie
• je rapporteert alle gegevens aan dispatching en de Transport & Operations Manager

Technical Support· You prepare technical reports and studies for the customer.

You are the friendly voice that greets our customers with a warm smile over the phone, handling incoming support calls effortlessly. 

• Phone calls awkward is your preferred mode of communication
• You have a genuine passion for customer experience; it’s not just a job for you—it’s in your DNA
• Our customers might be having a rough day, but your voice can turn it around in no time
• For many, you’re a top-tier enthusiast, and that enthusiasm shines through the phone
• Your personal motto is all about finding solutions for our customers
• Your calmness is infectious, even when things get hectic
• When it comes to tech products like switches, routers, IT networks, and cloud telephony, you’re up for the challenge!
• Keeping things in perspective and maintaining a sense of balance comes naturally to you. 

.financial risk..Manage equipment monitoring and ensure customer systems availability. Manages customers incidents & MACD..

Beantwoorden van inkomende vragen van klanten per telefoon, e mail of chat..Documenteren van alle inkomende en uitgaande klantinteracties in een CRM database.

Additionally, you play a key role in improving products and services through feedback and troubleshooting insights. Expertise: Continuously updating their knowledge of the latest technologies, tools, and best practices to provide the most effective solutions. A broad knowledge of Cloud and virtualization, networking, customer support, security and vendor management. Collaboration and communication:  Working closely with development, operations, and product teams to ensure seamless integration and functionality of systems and applications. Communicating with other support engineers to manage workloads, share knowledge, and ensure consistent and high quality support across the team.Innovation and improvement: Identifying and implementing improvements to support processes and workflows to increase efficiency and effectiveness. Proactively suggesting and developing new tools, scripts, or methods to automate repetitive tasks and improve system performance. Gathering and analyzing feedback from customers and internal teams to identify areas for improvement in products and services and working with development teams to implement these enhancements.  

.Strengthen your technical and interpersonal skills to effectively communicate with customers, sales teams, and colleagues.

Provide technical support and advice on activated carbon, mobile filter systems, and reactivation services to the European Sales and Marketing teams..

Working at Computacenter Belgium will give you the opportunity to support large multinational companies, partner with leading technology companies and collaborate with colleagues who care in Belgium and across the world.

Our motto is “Small enough to CARE, big enough to COPE”.

 

Life on the team

Are you  looking for a role in which you can work on sustaining & improving delivery of our IT operations at one of Computacenter's strategic customers?Ensuring that we achieve contracted levels of service performance (SLA, KPI), at the agreed cost, while continually improving the service.

Do you enjoy working pro-actively in a no-nonsense environment - together with a team ?

If so, then we would like to discuss your next career move !

 

What You'll Do

As an Operations Manager you'll join our dynamic Managed Services Team and work on-site with one of our larger & strategic customer.

You'll keep the oversight of all activities delivered for the customer and work together with the service delivery manager to ensure things run smooth.

This includes being accountable for: 

• the day-to-day activities at the customer site and the management of Internal Service Providers to deliver service
• management of 3rd parties & sub-contractors to deliver service
• development of Continuous Service Improvement initiatives
• designing and implementing new operational processes, KPIs and reporting
• ensuring timely and high-quality delivery. 
• working as a team player and focusing on the well-being of the entire team.

 

You play an instrumental role in providing expertise on operational solutions. 
You provide guidance to your team members to ensure that they are working towards a common goal, and in collaboration with the clients' teams.
You play a key role in building long-term relationships with our clients; this includes provide on call support to VIP users.

 

Your challenge.· You offer support in converting prospects into active users (onboarding new customers)..

Don't buy into the idea that people nowadays find making phone calls awkward; in fact, it's your preferred mode of communication."Allooo, alloooo!"

You have close contact with the Sales, Operations & Finance teams.You can occasionally be back up for multiple teams (back office & complaint management) and will receive appropriate training

Customer care: Bieden van technische ondersteuning aan klanten..Sales: Verzamelen en verstrekken van technische informatie..

Verwerken van traces, verzoeken en het afhandelen van geweigerde transporteenheden (TU's), inclusief adresverduidelijking en behandeling van beschadigde eenheden.Strikt naleven van deadlines met betrekking tot transporteenheden.

Als Consultant krijg je een uitgebreid, maar vooral gevarieerd takenpakket voorgeschoteld.Dit in combinatie met een individuele begeleiding door een carrière coach.Jouw takenpakket als Finance Traineeship:Tijdens je traineeship werk je aan uitdagende projecten binnen drie afdelingen:Technology: testen, project management, functional analysis, business analysis, tech writing, security management,….Customer Service & Support: Project management, certificeringsprogramma's, premium support opzetten, business consultancy, community opbouwen,…Sales & Customer Success: Project management, klantanalyse, benchmarking, sales operations analysis, customer success management.Eén van deze opdrachten voer je uit in Nederland, waardoor je een waardevolle internationale ervaring opdoet.Wat na het traineeship?Na het traineeship weet je precies wat je wil en zijn er tal van leuke functies voor jou binnen dit bedrijf.

Secure high level customer service by efficient organization and working of the customer care team; monitor closely workload, bottlenecks, backup positions, ….Pro actively looking for solutions.

Robert Half is momenteel op zoek naar een Customer Service Medewerker (m/v/x).

Het bedrijf is gevestigd in Aartselaar.

De verantwoordelijkheden van deze functie als 'Customer Service Medewerker' zijn:

• Je bent het eerste contactpunt met onze klanten; je neemt onze algemene support telefoonlijn aan en dispatcht deze naar de gevraagde dienst;
• Je zorgt voor de algemene correspondentie met betrekking tot technische interventie en beheert onze technische (support) inbox;
• Je communiceert met onze klanten, techniekers, leveranciers zowel telefonisch als per e-mail;
• Je onderhoudt onze bestanden in ons ERP-pakket, ook met betrekking tot ons toestellenpark;
• Je maakt offertes en bestekken;
• Je stelt de interventieplanning op rekening houdende met de beschikbaarheid van het technische team;
• Je zorgt ervoor dat alle elementen aanwezig zijn om te kunnen factureren, zoals bestelbonnen jagen en goedkeuring vragen voor facturatie;
• Je analyseert en rapporteert factuurbetwistingen;
• Je beantwoordt vragen over servicecontracten of dispatcht deze naar de betreffende dienst;
• Je vraagt werkrapporten op bij onze techniekers;
• Je werkt in een team van drie waarin je elkaars back-up verzekert en je kunt altijd rekenen op de know-how van onze Customer Service en Operations Manager, aan wie je rapporteert.