243 jobs voor customer support operator gevonden

.Providing world class customer service to their staff..

Our client is a leading insurance company.They are looking for an IT Support Specialist to take part in the company's development. 

Based in Brussels, the IS Support Specialist is a second level support role with the responsibility of providing technical support to customers and operational and administrative support for IT functions. 

Your main responsibilities will include:
 

• Providing world class customer service to their staff.
• Execute the effective and timely delivery of IT services.
• Interact effectively with all customer constituencies.
• Maintain the operational availability of all computer related equipment and IT resources including laptops, desktops, printers, servers, data communication equipment, network infrastructure, telephone equipment and audio-visual systems.
• Deploy computer and related equipment in a timely fashion to meet the day to day operational requirements.
• Responsible for setting up, installing, operating, testing and troubleshooting audio and visual equipment, including setting up equipment used to enhance live events, such as laptops, projectors, screens and microphones.
• Respond to conference room attendee technology requests and needs, and troubleshoots problems utilizing standard troubleshooting tools.
• Perform effectively as a second level technical resource to resolve customer problems and provide technical leadership to other local IT resources.
• Encourage and promote team work between local, regional, and Global Services IT resources.
• Promote and maintain the effective utilization of Firm provided software applications by internal customer constituencies.
• Participate as an active team member on IT projects to which assigned.

• Interact with external vendors.

   

Deliver the best possible airport service experience to our valued customers..Key responsibilities:..Effectively manage flight disruptions and irregularities and support airport management as required.. .Requirements:.

The location is easily accessible by train and bus, and there is ample parking available.You will be working in an international environment, with English as the primary language.As a Customer Support and Office Management Specialist (m/v/x), you will be responsible for:Providing excellent customer service through various communication channels, including phone, email, and chat.You will handle customer inquiries, complaints, and requests in a professional and friendly manner.You will also support administrative tasks such as order processing, invoicing, and general office work.You will also play a key role in assisting the sales team and providing general operational support.You will be responsible for the smooth running of the office.

.User Support.Proactively manage customer contracts, including monitoring compliance and customer satisfaction Identify opportunities to further improve customer relationships and contractual agreements.

Our multi lingual advisors utilise their language skills to support customers with international breakdowns.It doesn't matter where they are in Europe, we take full ownership of the breakdown and give our customers a peace of mind Communication is key.

Who are you in our On IT!Story?  

 

You are the indispensable link in supporting our customers' IT infrastructure.From analyzing malfunctions to proactively solving recurring problems: your efforts ensure that our customers can focus on their core business.You work both remotely and on-site at customers in the region of Limburg.

Key Responsibilities:

• User Support
  • Provide support for hardware and software related problems through:
• System and device management
  • Install, configure and maintain IT systems and mobile devices.
  • Perform technical interventions, performance analysis and security checks to ensure optimal operation.
• Technical troubleshooting
  • Identify and analyze technical problems and potential threats.
  • Proactively develop and propose solutions to prevent future complications.
• Incident Management
  • Record and follow up incidents according to agreed Service Level Agreements (SLAs).
  • Ensure accurate and comprehensive documentation of incidents and actions.
• Process optimization
  • Contribute to the optimization of internal processes, with a focus on efficient system management and high quality customer support.
• Contract Management
  • Proactively manage customer contracts, including monitoring compliance and customer satisfaction.

  • Identify opportunities to further improve customer relationships and contractual agreements.

     

Our multi lingual advisors utilise their language skills to support customers with international breakdowns.It doesn't matter where they are in Europe, we take full ownership of the breakdown and give our customers a peace of mind Communication is key.

After Sales Support Awareness: Understands the importance of after sales service and support, ensuring customers feel confident in their investment

Our multi lingual advisors utilise their language skills to support customers with international breakdowns.It doesn't matter where they are in Europe, we take full ownership of the breakdown and give our customers a peace of mind Communication is key.

Goal

bpost group is always on the move.We create an environment for our people with challenging projects, inspiring collaborations and the latest technologies, with interesting job opportunities and training programs for every employee.

Within this context, we are looking for a Sales Support B2B to reinforce our team.

Jobomschrijving

About the job

bpost is embarking on a transformative journey to establish a leading position in the B2B engineering logistics sector.Within this start up environment, we are hiring a Sales Support who will have a crucial role in developing the B2B activities within bpost (focus on Belgium but also international flows from Belgium).

• Administrative Support: Assist the Business Developer and sales team in daily administrative tasks, including scheduling meetings, preparing presentations, and maintaining CRM systems.
• Customer Relationship Management: Support the development and maintenance of relationships with existing and potential business customers by coordinating communications and follow-ups.
• Market Research Assistance: Help the Business Developer conduct market research, including competitor analysis, and compiling reports on trends, potential customers, and new business opportunities.
• Sales Coordination: Assist in implementing sales strategies by preparing necessary documentation, proposals, and contracts for customer meetings and negotiations.
• Cross-functional Collaboration: Collaborate with colleagues from operations, marketing, and customer service to ensure smooth communication and progress in business development activities.
• Contract Management: Ensure proper documentation, archiving, and follow-up on contract negotiations and agreements, supporting the team in closing deals.
• Customer Service Support: Handle customer inquiries, follow up on unresolved issues, and provide high-quality support to ensure customer satisfaction.
• Reporting: Support the preparation of regular reports on sales performance, progress, and any challenges faced in the B2B logistics of parcels and pallets.

Technical Support· You prepare technical reports and studies for the customer.

You will work within a small, dynamic team where self sufficiency and initiative are essential.Key Responsibilities Handle daily back office duties, including order processing, customer inquiries, and administrative tasks. Support and execute sales activities, including upselling and cross selling to customers.Act as the first point of contact for customers, ensuring professional and efficient communication Maintain accurate customer records and handle data entry. Collaborate with the broader team to achieve operational and sales goals.

Sales Support Officer.In this role, you will be pivotal in providing technical support, improving sales processes, and ensuring smooth operations across multiple sales channels.

You will be responsible for translating, executing, and following up on engine workscopes, ensuring they are carried out accurately.As the Engineering Technician, you will serve as the primary technical liaison between various teams, including operations, engine owners, and OEM product support.Safran is an international high technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets.

Processing both external and internal customer inquiries efficiently is key; you handle technical queries and quotes through telephone, virtual meetings, and written communication in a timely manner.In your role, you also process and maintain quotes within the ERP/Salesforce operating system, ensuring accurate documentation and tracking.You assist the customer service team in reviewing customer complaints related to technical issues, addressing customer concerns directly and escalating them if necessary.Your contributions extend to the marketing department as well, where you help with technical training sessions and proofread marketing literature, ensuring clear communication.You provide in depth technical support to professional customers, including planners, architects, consultants, installers, contractors, specialized distributors, and representatives from our client.

Act as a point of contact for customer inquiries, providing timely and customer focused solutions..Coordinate with internal teams (engineering, operations, quality) to ensure a smooth onboarding process for (new) customers, including commercial, technical and regulatory topics..

Klantcontact: Je staat in contact met zowel Nederlandstalige, Franstalige als Engelstalige klanten..

Lead, support and encourage own team to achieve successes.Ensure that the Ground Handling Agent teams consistently provide a high level of Customer Service in a professional manner...

Collaborate with the customer service team to ensure high levels of customer satisfaction... Supervise and lead the team, providing guidance and support to achieve departmental goals...

You develop trust relationships with a portfolio of customers (key accounts) to ensure a recurrent volume of business;.You act as point of contact between the customers and the internal support departments during the commercial phase;.

Your challenge.· You offer support in converting prospects into active users (onboarding new customers)..

Your challenge?To bring essential food products to millions of consumers every day, in complete safety.

Client Details

As one of Europe's leading food transport and logistics companies, you'll be working at the heart of a fast-changing world.

Description

• You will ensure that customers' logistics activities and requests are properly coordinated and followed up
• You will be the point of contact between the customer and operational colleagues (quality, administration, transport and warehouse), providing the necessary support to the teams
• You ensure that you know your customer inside out, while understanding their expectations and needs and translating them into the implementation and execution of concrete actions
• You deepen relationships with existing customers with a view to building long-term partnerships

Handling of VIP MAZAK customers for both the after sales support and claim management process.Manage technical support on troubleshooting, maintenance, and repairs from Mazak machines, as well as providing instructions and operational training for the end users. Training of the customers for the application and operation of machines Ensuring a well run, efficient department with good management profitability.Management of the targets and KPI’s of the Service and Application organization. Securing the efficiency of the planning or the field engineers’ team.Ensuring an efficient back office service organization for the providing of technical support by telephone and digital platform regarding possible solutions to faults or analysis of faults. Manage service organization regarding reservation of the necessary parts, tools, and engineers.Ensuring the correct follow up of service & application administration and the completion process of the reports from the service & application engineers. Registration and service evaluation as well as the monthly reporting elaboration for Japan.Ensuring correct and timely invoicing. Managing an efficient field service organization across the Benelux.

The OCC supports our global operations and our business is rapidly growing.We are expanding our worldwide activity and are looking for a Flight Care Agent.Your goalYou will be joining our OCC Flight Care Department which always strives to make the most informed decisions and provide top quality service to our clients, making our company stand out from the rest.Your duties and responsibilitiesThe planning and preparation of all FLYINGGROUP’s flights, including VIP catering arrangements, Customer transportation, keeping PAX details and formalities up to date and performing detailed feasibility checks, taking appropriate action to tackle any irregularity.

.Develop and implement customer service strategies to enhance client satisfaction..Monitor service performance, resolve escalated issues, and drive process improvements... .Customer Service & Administration:.

Draft proposals to optimize the customer experience and operational efficiency.Proactive customer communication: Act as the main point of contact for escalations.Proactively reach out to customers to keep them informed about incidents, progress, and potential structural improvements within the company.Collaboration with operational teams: Work closely with team leaders in our operational department.

Ensure that the relevant information is distributed towards the internal stakeholders (like status of purchase order, export control documents and other relevant data) and coordinate the validation process..Make sure customer data is complete, consistent, accurate and up to date in our CRM (Customer Relations Management) database..