249 jobs voor customer support operator gevonden

Our client is a leading insurance company.They are looking for an IT Support Specialist to take part in the company's development. 

Based in Brussels, the IS Support Specialist is a second level support role with the responsibility of providing technical support to customers and operational and administrative support for IT functions. 

Your main responsibilities will include:
 

• Providing world class customer service to their staff.
• Execute the effective and timely delivery of IT services.
• Interact effectively with all customer constituencies.
• Maintain the operational availability of all computer related equipment and IT resources including laptops, desktops, printers, servers, data communication equipment, network infrastructure, telephone equipment and audio-visual systems.
• Deploy computer and related equipment in a timely fashion to meet the day to day operational requirements.
• Responsible for setting up, installing, operating, testing and troubleshooting audio and visual equipment, including setting up equipment used to enhance live events, such as laptops, projectors, screens and microphones.
• Respond to conference room attendee technology requests and needs, and troubleshoots problems utilizing standard troubleshooting tools.
• Perform effectively as a second level technical resource to resolve customer problems and provide technical leadership to other local IT resources.
• Encourage and promote team work between local, regional, and Global Services IT resources.
• Promote and maintain the effective utilization of Firm provided software applications by internal customer constituencies.
• Participate as an active team member on IT projects to which assigned.

• Interact with external vendors.

   

Deliver the best possible airport service experience to our valued customers..Key responsibilities:..Effectively manage flight disruptions and irregularities and support airport management as required.. .Requirements:.

Ensure order processing and tracking, manage logistics documentation, and provide high quality customer service.You will play a key role in ensuring smooth operations and customer satisfaction.

A creative and proactive approach to problem solving ensures our customers are well supported.When things aren’t going smoothly, we think outside the box..

A creative and proactive approach to problem solving ensures our customers are well supported.When things aren’t going smoothly, we think outside the box..

Overview: We are looking for a proactive Applications Engineer to provide technical support, drive cost savings, and implement process improvements for our end customers.This role involves collaboration with customers and tool manufacturers to enhance operational efficiency..

Inform customers in import rules & regulations, shipment terms, modes of transport, payments, customs and related documentation, etc;.Support sales with customer forecasts.

Skills: Strong foundational knowledge of network technologies (Wi.Fi, routing, VLANs) and IT infrastructures .

As a (Junior) Logistics Coordinator you will play a crucial role in managing order flows, ensuring timely deliveries, and supporting end-to-end logistics operations.You will work closely with internal teams, suppliers, and customers to guarantee efficient order processing while optimizing supply chain performance.

Client Details

Our client is active in the retail sector.

Description

As a (Junior) Logistics Coordinator you will play a crucial role in managing order flows, ensuring timely deliveries, and supporting end-to-end logistics operations.You will work closely with internal teams, suppliers, and customers to guarantee efficient order processing while optimizing supply chain performance.

Tasks:

✅ Process and monitor customer orders in SAP from initiation to delivery
✅ Coordinate with warehouses, carriers, and suppliers to ensure on-time shipments
✅ Manage order confirmations, invoicing, and document handling
✅ Analyze inventory levels and support stock replenishment activities
✅ Solve logistics and order-related issues while ensuring customer satisfaction
✅ Collaborate with internal teams (sales, procurement, finance) to optimize processes
✅ Ensure compliance with company policies and international trade regulations

Who are you in our On IT!Story?  

 

You are the indispensable link in supporting our customers' IT infrastructure.From analyzing malfunctions to proactively solving recurring problems: your efforts ensure that our customers can focus on their core business.You work both remotely and on-site at customers in the region of Limburg.

Key Responsibilities:

• User Support
  • Provide support for hardware and software related problems through:
• System and device management
  • Install, configure and maintain IT systems and mobile devices.
  • Perform technical interventions, performance analysis and security checks to ensure optimal operation.
• Technical troubleshooting
  • Identify and analyze technical problems and potential threats.
  • Proactively develop and propose solutions to prevent future complications.
• Incident Management
  • Record and follow up incidents according to agreed Service Level Agreements (SLAs).
  • Ensure accurate and comprehensive documentation of incidents and actions.
• Process optimization
  • Contribute to the optimization of internal processes, with a focus on efficient system management and high quality customer support.
• Contract Management
  • Proactively manage customer contracts, including monitoring compliance and customer satisfaction.

  • Identify opportunities to further improve customer relationships and contractual agreements.

     

Vilvoorde | Customer Care Automotive | NL/FR/EN | Familiale sfeerOver de organisatieJe komt terecht in een heel dynamische omgeving waar een bruisende sfeer heerst.Teamwork staat hoog in het vaandel en er worden regelmatig teambuildingsactiviteiten georganiseerd om de band goed te versterken.Een "iedereen kent iedereen" mentaliteit zorgt voor een warme en inclusieve werkomgeving.

Perform routine operations: account creation, access management, configuration..Monitor application availability and performance..Escalate complex incidents to development teams or software vendors...

As an Inside Sales Representative, you will be responsible for developing and maintaining strong relationships with customers in Turkey.

Client Details

Our partner operates with a flat organisational structure, ensuring open communication and fast decision-making.As an Inside Sales Representative, you will work closely with the External Sales Representative, occasionally accompanying them on client visits.

Your direct manager is easily accessible via video calls and phone, providing continuous support and guidance.

To gain a deep understanding of our operations, you will spend the first 2 to 3 weeks rotating through different departments, including warehouse, order processing, and shipping, allowing you to familiarise yourself with our products and processes firsthand.

Description

Key responsibilities:

• Support the External Sales Representative as their right hand for the Turkish market.
• Manage the internal mailbox and ensure efficient follow-up of customer inquiries and orders.
• Create and adjust quotations, including price adjustments and negotiations with customers.
• Actively contribute to commercial opportunities (30% commercial, not purely technical sales).
• Resolve customer issues and proactively think of improvements in the sales process.
• Work with an ERP system (complex matter, with an onboarding period of 6 to 12 months).
• Conduct analyses and reporting using Power BI to gain insights and optimize the sales strategy.
• Manage and optimize order processes, including tracking missing and placed orders.
• Actively contribute to improving internal processes and efficiency.

Actively contribute to commercial opportunities (30% commercial, not purely technical sales)..Resolve customer issues and proactively think of improvements in the sales process..

Goal

bpost group is always on the move.We create an environment for our people with challenging projects, inspiring collaborations and the latest technologies, with interesting job opportunities and training programs for every employee.

Within this context, we are looking for a Sales Support B2B to reinforce our team.

Jobomschrijving

About the job

bpost is embarking on a transformative journey to establish a leading position in the B2B engineering logistics sector.Within this start up environment, we are hiring a Sales Support who will have a crucial role in developing the B2B activities within bpost (focus on Belgium but also international flows from Belgium).

• Administrative Support: Assist the Business Developer and sales team in daily administrative tasks, including scheduling meetings, preparing presentations, and maintaining CRM systems.
• Customer Relationship Management: Support the development and maintenance of relationships with existing and potential business customers by coordinating communications and follow-ups.
• Market Research Assistance: Help the Business Developer conduct market research, including competitor analysis, and compiling reports on trends, potential customers, and new business opportunities.
• Sales Coordination: Assist in implementing sales strategies by preparing necessary documentation, proposals, and contracts for customer meetings and negotiations.
• Cross-functional Collaboration: Collaborate with colleagues from operations, marketing, and customer service to ensure smooth communication and progress in business development activities.
• Contract Management: Ensure proper documentation, archiving, and follow-up on contract negotiations and agreements, supporting the team in closing deals.
• Customer Service Support: Handle customer inquiries, follow up on unresolved issues, and provide high-quality support to ensure customer satisfaction.
• Reporting: Support the preparation of regular reports on sales performance, progress, and any challenges faced in the B2B logistics of parcels and pallets.

Technical Support· You prepare technical reports and studies for the customer.

.Networking (basic user level support, checking of settings, tweaking PC settings for the network, checking internet connectivity).Windows troubleshooting (error messages, improving performance, tweaking system, changing appearance and settings)..

Act as a point of contact for customer inquiries, providing timely and customer focused solutions..Coordinate with internal teams (engineering, operations, quality) to ensure a smooth onboarding process for (new) customers, including commercial, technical and regulatory topics..

Klantcontact: Je staat in contact met zowel Nederlandstalige, Franstalige als Engelstalige klanten..

Lead, support and encourage own team to achieve successes.Ensure that the Ground Handling Agent teams consistently provide a high level of Customer Service in a professional manner...

Our client is an international company specializing in digital solutions that enhance employee well-being and purchasing power.By offering a range of services tailored to workplace needs, it helps organizations improve engagement and satisfaction.They are looking to reinforce their support team with an IT Support.

User Support and Assistance

• Respond to user requests and incidents related to business applications (via ticketing system, phone, email).
• Diagnose, analyze, and resolve application issues.
• Escalate complex incidents to development teams or software vendors.

Application Administration and Maintenance

• Perform routine operations: account creation, access management, configuration.
• Monitor application availability and performance.
• Apply updates and patches in coordination with technical teams.

User Training and Support

• Provide training sessions on application usage.

• Suggest improvements to enhance the user experience.

   

Test the new system releases..Liaise with providers and customers for support, development, migration & interface..Develop customized reports..Perform data migration..

Your challenge?To bring essential food products to millions of consumers every day, in complete safety.

Client Details

As one of Europe's leading food transport and logistics companies, you'll be working at the heart of a fast-changing world.

Description

• You will ensure that customers' logistics activities and requests are properly coordinated and followed up
• You will be the point of contact between the customer and operational colleagues (quality, administration, transport and warehouse), providing the necessary support to the teams
• You ensure that you know your customer inside out, while understanding their expectations and needs and translating them into the implementation and execution of concrete actions
• You deepen relationships with existing customers with a view to building long-term partnerships

You'll work together with the various internal departments to ensure a correct order flow. Together with the Sales Team , you'll manage customer relationships. .

A DAY IN YOUR LIFE WITH US As Fulfilment Manager, you will (be) Responsible for leading, coaching, developing, and inspiring a high performing fulfilment team within the unit by working closely with the unit Commercial team and/or Unit Management team, including communication, flexibility, performance culture, competence development, succession planning, maintaining a work environment which supports equality, diversity and inclusion and well being.Securing a high customer and co worker satisfaction at lowest possible cost in an omnichannel scope for good availability, sustainability, and customer order fulfilment, by actively working with market insights, customer and coworker feedback and internal audits results Accountable for securing excellence in fulfilment operations with focus on retail foundation, services execution, quality, and productivity improvements as well as cost optimization, in line with Country Customer Fulfilment Business Plan and Commercial Direction.

.Employment Type: [Full time]..Work closely with the E commerce, Customer Service, and Finance teams to ensure a smooth supply chain experience for customers..

A DAY IN YOUR LIFE WITH US As Fulfilment Manager, you will (be) Responsible for leading, coaching, developing, and inspiring a high performing fulfilment team within the unit by working closely with the unit Commercial team and/or Unit Management team, including communication, flexibility, performance culture, competence development, succession planning, maintaining a work environment which supports equality, diversity and inclusion and well being.Securing a high customer and co worker satisfaction at lowest possible cost in an omnichannel scope for good availability, sustainability, and customer order fulfilment, by actively working with market insights, customer and coworker feedback and internal audits results Accountable for securing excellence in fulfilment operations with focus on retail foundation, services execution, quality, and productivity improvements as well as cost optimization, in line with Country Customer Fulfilment Business Plan and Commercial Direction.

.Inboeken inkomende goederen.Verzendklaar maken leveringen (controle, inpakken, labelen,…).Organiseren van transport. Opmaken & bijsturen planning drukkerij.Aansturen magazijn/drukkerij.