85 jobs voor it support desk gevonden

Asset and stock management of IT end user hardware.Assist users with software support on BYOD (laptop, mobile phone)People Excellent relationship skills, polite.

Main Responsibilities As IT Service Desk Support you will be responsible for:..All drivers and software to support configurations as mentioned by supported hardware.Office Applications.

Krijg jij energie van het zoeken naar oplossingen?Dan ben jij misschien onze nieuwe support engineer!Jouw uitdagingOnze service desk levert ondersteuning voor de CPU applicatie aan onze B2B klanten.

.Strong Service Desk Management Experience.

Dan ben jij misschien onze nieuwe support engineer!Onze service desk levert ondersteuning voor de CPU applicatie aan onze B2B klanten.Service desk requests kunnen via email of onze website doorgegeven worden die intern in Jira verzameld worden.

Dan ben jij misschien onze nieuwe support engineer!Onze service desk levert ondersteuning voor de CPU applicatie aan onze B2B klanten.

Wil jij B2B klanten (installateurs en partners) ondersteunen en problemen oplossen?Word Service Desk Engineer en help het Customer Support team naar het volgende niveau!. .Verlenen van 2nd line support via tickets, telefoon en e mail..

Computacenter Belgium is looking for an IT Onsite Service Desk Engineer Leuven

Who We're Looking For

Are you passionate about IT and dealing with customers at all levels? Do you have hardware/software experience and great soft skills?
If so, then we would like to discuss your next career move! 

We have an opportunity for an IT Onsite Service Desk Engineer to join our dynamic Technical Resource Group team and work on site for one of our key customers.

What You'll Do

Working as part of a dynamic team you will provide onsite support.Some of the daily activities are:

• You will be answering incoming calls from customers with technical and substantive questions
• You will be logging incident calls and handling incidents and service requests
• You will carry out extensive troubleshooting and problem solving 
• You will be guiding new customers in configuring and starting up applications
• This is a challenging position for candidates with the capabilities to learn quickly and enhance their technical and personal skills to the high level required

 

Candidates will be required to know the desk side environment and tools.The candidate will be located at the customer site. Key areas of responsibility Respond to IT related Requests and Incident calls in Service Now Correctly create Tech Hub visit tickets, track incidents and IMAC tickets in a timely and accurately manner in Service Now PC (Desktops/Laptops) Hardware and Software Troubleshooting Portable devices.IPhone, IPad, Windows Tablet.Diagnose printer hardware and software, and other peripheral device failures and implement solutions Provide installation and upgrade services of supported hardware and software Some hardware support experience required e.g., installing memory/disk drives Supporting the call center with "on the fly" information relating to open cases

Primary Tasks and responsibilities

- Analyse open incidents structurally (ticket system) in all support lines based on existing dashboards and reports
- Suggest structural improvements to Service Desk staff (1st support line) to achieve the highest standards of service quality delivered to our customers
- Suggest day-to-day improvements to the Service Desk (1st support line) for better management of incoming incidents
- Present, at regular intervals, existing process incident management dashboards/reportings to the organisation's management or stakeholders
- Suggest structural improvements to IT management in terms of governance and process incident management, and any improvements to avoid or reduce the number of production incidents
- Ensure follow-up of the oldest open production incidents (follow up with the relevant support team, organise meetings with the requesting customer, etc.)
- Act as the escalation point for any open incident/service request or customer complaint, and follow it up until resolution
- Organise exceptional campaigns to clean up open incidents with support teams, with a mandate from his/her management
- Help design new Process Incident Management reports to better understand the reality of the field
- Act as a back-up during the absence of the Major Incident Manager, coordinating production incidents (from P1 to P2) until their resolution, in compliance with the major incident process and our support SLAs
- Work closely with the Major Incident Manager on major and non-major production incidents
- Work closely with the Problem Manager (who belongs to the same team) to ensure that adjacent problems are followed up and structurally resolved; the aim being to avoid any recurrence of a production incident (major or non-major)
- Participate in the evaluation of the effectiveness of our support processes and models as part of the SIP (Service Improvement Plan)
- Answer questions from the Tribe Manager or a member of IT management with a brief explanation of a major production incident in progress

 

You are the friendly voice that greets our customers with a warm smile over the phone, handling incoming support calls effortlessly. 

• Phone calls awkward is your preferred mode of communication
• You have a genuine passion for customer experience; it’s not just a job for you—it’s in your DNA
• Our customers might be having a rough day, but your voice can turn it around in no time
• For many, you’re a top-tier enthusiast, and that enthusiasm shines through the phone
• Your personal motto is all about finding solutions for our customers
• Your calmness is infectious, even when things get hectic
• When it comes to tech products like switches, routers, IT networks, and cloud telephony, you’re up for the challenge!
• Keeping things in perspective and maintaining a sense of balance comes naturally to you. 

Voice, Video en Chat.Als Service Desk Engineer sta je in voor de behandeling van support aanvragen per telefoon en via e mail.Je helpt de klanten met incidenten, problemen of het aanbrengen van wijzigingen rond hun Vo.

Candidates will be required to know the desk side environment and tools.The candidate will be located at the customer site. Key areas of responsibility Respond to IT related Requests and Incident calls in Service Now Correctly create Tech Hub visit tickets, track incidents and IMAC tickets in a timely and accurately manner in Service Now PC (Desktops/Laptops) Hardware and Software Troubleshooting Portable devices.IPhone, IPad, Windows Tablet.Diagnose printer hardware and software, and other peripheral device failures and implement solutions Provide installation and upgrade services of supported hardware and software Some hardware support experience required e.g., installing memory/disk drives Supporting the call center with "on the fly" information relating to open cases

Don't buy into the idea that people nowadays find making phone calls awkward; in fact, it's your preferred mode of communication."Allooo, alloooo!"

Doet aanbevelingen aan de Manager, Global Service Desk, met gedetailleerde productevaluaties voor opname in de technologieroadmap.Onderhoudt gegevens in het serviceconfiguratiebeheersysteem (CMS) op basis van de normen en beleidslijnen die zijn gedefinieerd door de IT Asset Management praktijk (ITAM).Aanvullende taken zoals toegewezen door de Manager, Global Service Desk. 

Als IT Servicedesk Engineer krijg je de verantwoordelijkheid over behandeling 1st & 2nd line support requests.Jouw takenpakket bestaat uit een aantal gevarieerde activiteiten: 

1st & 2nd line support

Troubleshooting van systeem-, netwerk-, hardware- en softwareproblemen

PC & smartphone deployment

Gebruikers aanmaken en deactiveren

Email, O365 & user administration

Ondersteuning bieden in IT projecten

Rapporteren aan de service desk manager

Voor onze klant te Brugge zijn we op zoek naar een Service Desk Engineer (IT Support).

Limburg, onder verantwoordelijkheid van de IT Service Delivery Manager, ben je het eerste aanspreekpunt voor eindgebruikers in onze verschillende vestigingen.Als Service Desk Support Engineer (M/V) zal dit jouw missie zijn: Je luistert naar de eindgebruiker en komt met gerichte vragen zo snel mogelijk tot de kern van de zaak. Problemen los je, indien mogelijk, zelf tijdig op of je gaat ten rade bij je collega's van de 2de lijn.Je verleent een kwalitatieve en klantvriendelijke ondersteuning aan onze eindgebruikers. Je bent verantwoordelijk voor het verwerken van service en change requests.Je hebt kennis van O365, Active Directory, Citrix, Power.Shell, Win10, SCCM, TCP/IP Je staat in voor configuratie van handscanners, labelprinters, Cisco switchen en access points, … Je onderhoudt onze centrale ICT knowledge base. Je voert administratieve taken uit om onze systemen up to date te houden.Je helpt mee met de opzet van nieuwe filialen (netwerk , printer en computerconfiguratie). Je bent bereid te werken in een permanentiesysteem met beurtrol.Je voert lokale interventies en algemene controles uit in onze vestigingen.

As an IT Support Engineer, you will support our IT infrastructure.You are the first point of contact for IT-related issues and ensure continuous improvement of our IT infrastructure as well as the team's efficiency.

You provide first-line support.This includes, among other tasks:

• Receiving incidents and requests that come in via phone or email, and registering them in our ticketing tool,
• Resolving standard issues and assisting users with the correct daily use of our IT infrastructure,
• Escalating issues and questions when immediate solutions are not available, and keeping the user informed about the status of their issue or request,
• Following up daily on backups and monitoring alerts, and escalating alarms that arise from the monitoring tool,
• Creating new users with the necessary rights, access, and hardware,

• Installing new computers to replace old ones.

   

Ensure proper supply management, IT orders, invoice handling, etc..Ensure accuracy, security and availability of all IT/IS systems..

Effective Communication: Understand client needs and collaborate with Unifiedpost Group stakeholders..Relationship Management: Foster lasting client relationships by demonstrating service value..

Wij zijn op zoek naar een Senior System Engineer. 

Ter plaatse bij de klant analyseer je zijn behoeftes en de pijnpunten op IT vlak.Je houdt hierbij rekening met zijn eigen visie en gevoeligheden.

Je verzorgt naast het denkwerk, dat resulteert in een concreet actieplan, ook de implementatie, de monitoring en het onderhoud van netwerken, IT- en cloud-infrastructuren bij jouw klanten.

Daarnaast bied je ook proactief ondersteuning en support van professionele kwaliteit aan jouw klant.

Tot slot zorg je voor een volledige en correcte documentatie van je project, zodat ook je collega service desk engineers jouw klant kunnen ondersteunen indien nodig.

Onze klant is een integrator binnen infrastructuur met hoofdkantoor in Zaventem.Je werkt op een vast project bij een vaste klant in Brussel centrum en komt in een klein team terecht.Je ondersteunt op het oplossen van issues met betrekking tot desktop, laptop, printer, application, hardware & basis network/server troubleshooting.

Indien dit project toch ten einde zou komen, werk je tijdelijk op de shared service desk op HQ.
 

.User Assistance:..As an IT Technical Support Analyst, you will play a vital part in delivering exceptional technical support to our users, tackling challenges related to hardware, software, and network systems. Technical Support:..

.Voor een nieuw project zoeken we een Service Desk Engineer L1/L2 om ons team te versterken..

Beheer van onze.Support Desk..Verwacht het onverwachte voor jouw talent!Square City werkt als trusted advisor voor profielen in office, logistiek, supply chain & engineering.

Fero Group Willebroek zoekt een.IT Support/System Engineer..

Je hebt kennis van Windows operating systems, Active Directory, M365 admin centers, Teams phone, routing, SCCM,.Je staat graag in contact met verschillende mensen..