73 jobs voor it support desk gevonden

Are you a hands-on problem solver with a passion for IT and multimedia?Are you looking for a dynamic work environment where no two days are the same?Then this opportunity is perfect for you!

We are seeking an enthusiastic Help Desk Support professional to join a vibrant organization in the entertainment sector, located in the heart of Brussels.

 As Help Desk Support, you will be the first point of contact for colleagues facing IT challenges.You’ll work in a small, close-knit team supporting approximately 200 users.

Your responsibilities include:

First-line support: Handling inquiries via phone, email, and a ticketing system.
Troubleshooting: Resolving login issues, printer problems, and other IT-related challenges.
Project assistance: Collaborating with the IT Manager on various IT and multimedia projects.
Multimedia support: Assisting with audiovisual systems (training provided).
Documentation: Accurately maintaining records of processes and solutions.
Flexible hours: Willing to work late shifts (until 10-11 PM) three times a week.

1st & 2nd line support

Troubleshooting van systeem-, netwerk-, hardware- en softwareproblemen

PC & smartphone deployment

Gebruikers aanmaken en deactiveren

Email, O365 & user administration

Ondersteuning bieden in IT projecten

Rapporteren aan de service desk manager

Jouw verantwoordelijkheden:

• Behandelen van incident- en wijzigingsaanvragen binnen tweede lijn ondersteuning.
• Analyseren en documenteren van IT-issues en bijdragen aan structurele oplossingen.
• Actief verbeteren en innoveren van IT-diensten, zoals scripting en software-/hardware-upgrades.
• Samenwerken met collega’s om complexe problemen op te lossen en kennis uit te breiden.
• Ondersteunen bij operationele en projectmatige IT-taken, zoals het opzetten en verbeteren van diensten.
• Beheren van IT-middelen om de gebruikerservaring te optimaliseren.
• Communiceren met interne en externe partijen voor naadloze ondersteuning.

Experis delivers a powerful blend of top-tier talent and expert solutions that propel success.We specialize in IT resourcing, project solutions, and managed services, empowering organizations to develop individuals and teams ready to thrive in the digital age.

 IT Service Desk Support 1st line for VIP users

Role

• Your are the first line user liaison: you receive calls and emails
• You record incidents in the Service Management Tool, and make an initial assessment to attempt to resolve them.If you can't, then you assign incidents to dedicated support teams
• You provide a dedicated support to VIP users (Deputies for instance)
• You manage the incident life cycle, by monitoring progress of incident resolution, closing incidents, and keeping users informed to ensure they are satisfied
• You improve the knowledge database, to help your colleagues and the team
• Managed switchboard for the 2 committees
• Creation of new users accounts and modifications
• Telephone fleet management: preparation and distribution of mobile phones, equipment tracking, line creation, etc.
• Support for TEAMS migration (removal of physical phones)

We are seeking an IT Infrastructure & Security Lead to provide advanced technical support (Level 3) and leadership within our Service Desk team.In this role, you will ensure the performance, security, and reliability of our IT infrastructure, serve as an escalation point for complex technical issues, and lead a team of skilled engineers.Reporting to the IT Service Desk Manager, you will drive the design and implementation of innovative IT solutions while maintaining compliance with security standards to support organizational success.

Our client is an international company headquartered in the Antwerpen region with over 30 years of experience at the international scale.They are looking for an IT Manager acting as a primary stakeholder in project coordination (applications and infrastructure) as well as technologies related to SAP within the company.

The IT Manager is a key stakeholder in project coordination concerning all IT-related matters within the company.This individual will collaborate with internal business stakeholders and external support partners to ensure smooth day-to-day operations.The role requires a business-focused expert who can advocate for user needs and take the necessary actions for planning and support.

Key responsibilities:

Business System Support:

• Act as a super-user and system expert for SAP (ERP), specifically for the S4Hana and Coupa modules (with 80% of the projects being finance-related).
• Understand the architecture and process flows of ERP, Process Control, and related manufacturing systems
• Monitor system health and stability.
• Troubleshoot and address system issues, outages, and functional needs, engaging support partners as needed
• Support business users as a subject matter expert on existing and proposed system functionality
• Act as program manager and project stakeholder for system upgrades and enhancements

End User Support:

• Act as the first responder for user desktop issues (hardware and software), engaging the help desk and support partners as needed.
• Facilitate requests for purchases.
• Observe and anticipate user needs, and make appropriate recommendations for improvement.

Infrastructure, Process and Policy:

• Assist users in understanding IT Policy, Process, and Systems.
• Support business leadership in strategic planning and project oversight.
• Coordinate site activities for upgrades and system maintenance.

• Make recommendations for enhancements that will improve system function, capabilities, and stability.

   

Als Customer Support medewerker in regio Wemmel is dit een greep uit je takenpakket:

- Je ondersteunt het administratief beheer van de toegekende klantenportefeuille door middel van regelmatige contacten via e-mail en telefoon in beide landstalen

-Je staat in voor de offertes, het verwerken van de bestellingen en de facturatie in SAP

-Je bent het administratief aanspreekpunt voor jouw klanten, met name brandweer en industrie

- Je ondersteunt het aankoopteam door het uitsturen van prijsaanvragen en het aanmaken van prijsvergelijkingen.

-Je maakt inkooporders aan, controleert orderbevestigingen, volgt leveringen op en je detecteert

- Je controleert de stocklijsten en corrigeert waar nodig