59 jobs voor it support desk gevonden

ICT Service Desk Engineer (M/F/X), you are responsible for providing technical support and assistance to end users, troubleshooting and resolving issues related to hardware, software, and network systems.The ICT Service Desk Engineer (M/F/X) will work closely with other members of the IT team to ensure that all support tickets are resolved in a timely and efficient manner..

Krijg jij energie van het zoeken naar oplossingen?Dan ben jij misschien onze nieuwe support engineer!Jouw uitdagingOnze service desk levert ondersteuning voor de CPU applicatie aan onze B2B klanten.

A proactive attitude, eagerness to learn, and strong communication skills..Proficiency English, both spoken and written..Install, inspect, and maintain IT and telecommunication equipment..Manage end user devices to ensure optimal performance..

As ICT Service Delivery Engineer:..

Over de rol.Als L1 IT Support Agent ben jij het eerste aanspreekpunt voor gebruikers die ondersteuning nodig hebben bij IT gerelateerde problemen.

Denk hierbij aan hardware (pc’s, printers, netwerkapparatuur), software, mobiele apparaten, access management.Je werkt volgens het ITIL framework en maakt hierbij gebruik van een ticketing tool voor de opvolging van incidenten en changes.

Limburg, onder verantwoordelijkheid van de IT Service Delivery Manager, ben je het eerste aanspreekpunt voor eindgebruikers in onze verschillende vestigingen.Als Service Desk Support Engineer (M/V) zal dit jouw missie zijn: Je luistert naar de eindgebruiker en komt met gerichte vragen zo snel mogelijk tot de kern van de zaak. Problemen los je, indien mogelijk, zelf tijdig op of je gaat ten rade bij je collega's van de 2de lijn.Je verleent een kwalitatieve en klantvriendelijke ondersteuning aan onze eindgebruikers. Je bent verantwoordelijk voor het verwerken van service en change requests.Je hebt kennis van O365, Active Directory, Citrix, Power.Shell, Win10, SCCM, TCP/IP Je staat in voor configuratie van handscanners, labelprinters, Cisco switchen en access points, … Je onderhoudt onze centrale ICT knowledge base. Je voert administratieve taken uit om onze systemen up to date te houden.Je helpt mee met de opzet van nieuwe filialen (netwerk , printer en computerconfiguratie). Je bent bereid te werken in een permanentiesysteem met beurtrol.Je voert lokale interventies en algemene controles uit in onze vestigingen.

Ensure proper supply management, IT orders, invoice handling, etc..Ensure accuracy, security and availability of all IT/IS systems..

Experis levert een krachtige combinatie van toptalent en deskundige oplossingen die succes stimuleren.Wij zijn gespecialiseerd in IT resourcing, projectoplossingen en managed services, en stellen organisaties in staat om individuen en teams te ontwikkelen die klaar zijn om vlot te navigeren in het digitale tijdperk.Field Support Engineer L1Locatie: Brussel (met de mogelijkheid om ook te werken in Gent, Luik en Seraing)Talen: Nederlands, Frans en EngelsErvaring: Minimaal 6 maanden (sterke soft skills zijn cruciaal)Startdatum: Januari 2025 Over de rolAls L1 IT Support Agent ben jij het eerste aanspreekpunt voor gebruikers die ondersteuning nodig hebben bij IT gerelateerde problemen.

Effective Communication: Understand client needs and collaborate with Unifiedpost Group stakeholders..Relationship Management: Foster lasting client relationships by demonstrating service value..

Onze klant is een integrator binnen infrastructuur met hoofdkantoor in Zaventem.Je werkt op een vast project bij een vaste klant in Brussel centrum en komt in een klein team terecht.Je ondersteunt op het oplossen van issues met betrekking tot desktop, laptop, printer, application, hardware & basis network/server troubleshooting.

Indien dit project toch ten einde zou komen, werk je tijdelijk op de shared service desk op HQ.
 

Dynamic, problem solving, customer oriented, and team player .Experience with hosting services and tools (Docker, Kubernetes, cloud providers, etc.) .

.User Assistance:..As an IT Technical Support Analyst, you will play a vital part in delivering exceptional technical support to our users, tackling challenges related to hardware, software, and network systems. Technical Support:..

Beheer van onze.Support Desk..Verwacht het onverwachte voor jouw talent!Square City werkt als trusted advisor voor profielen in office, logistiek, supply chain & engineering.

Basic support experience with Active Directory (user management: add, remove, modify) .Understanding of network fundamentals (IP addresses, DNS, DHCP, firewalls) .

Your Mission.As an ITS Officer, you will:.

The IT Manager is a key stakeholder in project coordination concerning all IT-related matters within the company.This individual will collaborate with internal business stakeholders and external support partners to ensure smooth day-to-day operations.The role requires a business-focused expert who can advocate for user needs and take the necessary actions for planning and support.

Key responsibilities:

Business System Support:

• Act as a super-user and system expert for SAP (ERP), specifically for the S4Hana and Coupa modules (with 80% of the projects being finance-related).

• Understand the architecture and process flows of ERP, Process Control, and related manufacturing systems
• Monitor system health and stability.
• Troubleshoot and address system issues, outages, and functional needs, engaging support partners as needed
• Support business users as a subject matter expert on existing and proposed system functionality
• Act as program manager and project stakeholder for system upgrades and enhancements

End User Support:

• Act as the first responder for user desktop issues (hardware and software), engaging the help desk and support partners as needed.
• Facilitate requests for purchases.
• Observe and anticipate user needs, and make appropriate recommendations for improvement.

Infrastructure, Process and Policy:

• Assist users in understanding IT Policy, Process, and Systems.
• Support business leadership in strategic planning and project oversight.
• Coordinate site activities for upgrades and system maintenance.
• Make recommendations for enhancements that will improve system function, capabilities, and stability.

The IT Manager is a key stakeholder in project coordination concerning all IT-related matters within the company.This individual will collaborate with internal business stakeholders and external support partners to ensure smooth day-to-day operations.The role requires a business-focused expert who can advocate for user needs and take the necessary actions for planning and support.

Key responsibilities:

Business System Support:

• Act as a super-user and system expert for SAP (ERP), specifically for the S4Hana and Coupa modules (with 80% of the projects being finance-related).

• Understand the architecture and process flows of ERP, Process Control, and related manufacturing systems
• Monitor system health and stability.
• Troubleshoot and address system issues, outages, and functional needs, engaging support partners as needed
• Support business users as a subject matter expert on existing and proposed system functionality
• Act as program manager and project stakeholder for system upgrades and enhancements

End User Support:

• Act as the first responder for user desktop issues (hardware and software), engaging the help desk and support partners as needed.
• Facilitate requests for purchases.
• Observe and anticipate user needs, and make appropriate recommendations for improvement.

Infrastructure, Process and Policy:

• Assist users in understanding IT Policy, Process, and Systems.
• Support business leadership in strategic planning and project oversight.
• Coordinate site activities for upgrades and system maintenance.
• Make recommendations for enhancements that will improve system function, capabilities, and stability.

Assist users in understanding IT Policy, Process, and Systems..Support business leadership in strategic planning and project oversight..

Je bent mede verantwoordelijk voor het beheer van onze Support Desk..Je beheert verschillende accounts, profielen, gebruiksrechten, printers en mailboxen..

Als Customer Support medewerker verleen je de SAP Key users van de klantendienst de nodige ademruimte en administratieve ondersteuning.

- Je ondersteunt het administratief beheer van de toegekende klantenportefeuille door middel van regelmatige contacten via e-mail en telefoon in beide landstalen

-Je staat in voor de offertes, het verwerken van de bestellingen en de facturatie in SAP

-Je bent het administratief aanspreekpunt voor jouw klanten, met name brandweer en industrie

- Je ondersteunt het aankoopteam door het uitsturen van prijsaanvragen en het aanmaken van prijsvergelijkingen.

-Je maakt inkooporders aan, controleert orderbevestigingen, volgt leveringen op en je detecteert

- Je controleert de stocklijsten en corrigeert waar nodig

We are seeking an IT Infrastructure & Security Lead to provide advanced technical support (Level 3) and leadership within our Service Desk team.In this role, you will ensure the performance, security, and reliability of our IT infrastructure, serve as an escalation point for complex technical issues, and lead a team of skilled engineers.Reporting to the IT Service Desk Manager, you will drive the design and implementation of innovative IT solutions while maintaining compliance with security standards to support organizational success.

Our client is an international company headquartered in the Antwerpen region with over 30 years of experience at the international scale.They are looking for an IT Manager acting as a primary stakeholder in project coordination (applications and infrastructure) as well as technologies related to SAP within the company.

The IT Manager is a key stakeholder in project coordination concerning all IT-related matters within the company.This individual will collaborate with internal business stakeholders and external support partners to ensure smooth day-to-day operations.The role requires a business-focused expert who can advocate for user needs and take the necessary actions for planning and support.

Key responsibilities:

Business System Support:

• Act as a super-user and system expert for SAP (ERP), specifically for the S4Hana and Coupa modules (with 80% of the projects being finance-related).
• Understand the architecture and process flows of ERP, Process Control, and related manufacturing systems
• Monitor system health and stability.
• Troubleshoot and address system issues, outages, and functional needs, engaging support partners as needed
• Support business users as a subject matter expert on existing and proposed system functionality
• Act as program manager and project stakeholder for system upgrades and enhancements

End User Support:

• Act as the first responder for user desktop issues (hardware and software), engaging the help desk and support partners as needed.
• Facilitate requests for purchases.
• Observe and anticipate user needs, and make appropriate recommendations for improvement.

Infrastructure, Process and Policy:

• Assist users in understanding IT Policy, Process, and Systems.
• Support business leadership in strategic planning and project oversight.
• Coordinate site activities for upgrades and system maintenance.

• Make recommendations for enhancements that will improve system function, capabilities, and stability.

   

.Administrative and Logistical Support:.Front Desk Management:.. .Acting as the point of contact for IT issues, building maintenance, security alarms, and elevator maintenance..

Experis delivers a powerful blend of top-tier talent and expert solutions that propel success.We specialize in IT resourcing, project solutions, and managed services, empowering organizations to develop individuals and teams ready to thrive in the digital age.

Are you a tech-savvy problem solver with strong interpersonal skills?Do you thrive in dynamic environments and enjoy supporting IT solutions that make a difference?If so, we have the perfect role for you!

Your Mission

As an ITS Officer, you will:

• Deliver fast and effective IT support (by phone, remotely, or on-site) to ensure high customer satisfaction.
• Troubleshoot and resolve reported IT issues, escalating complex or urgent problems to third parties when necessary.
• Monitor and manage hardware, software, and network issues for clients.
• Assist colleagues with the installation of non-complex devices (laptops, desktops, mobile devices) and handle more advanced setups (servers) following established procedures.
• Support ITS portfolio applications and take ownership of one or more applications.

• Document supported applications and contribute to building a robust knowledge base.

   

Functie omschrijving.In de rol van ICT Support Medewerker werk je in een team van vijf collega's en ben je het aanspreekpunt voor klanten die gebruikmaken van een interne ERP-software.De meeste ondersteuning verloopt via remote-werk, maar bij bepaalde projecten of voor specifieke problemen kan je ook bij klanten op locatie worden ingezet Taken en verantwoordelijkheden.* Je bent het eerste aanspreekpunt voor ICT-gerelateerde incidenten en aanvragen, waarbij je ondersteuning biedt voor netwerkproblemen, printproblemen, en software- en hardware kwesties * Door middel van het ticketsysteem (Jira Service Desk) registreer en beheer je incidenten en aanvragen; je verzamelt alle relevante informatie om een grondige analyse te maken en zorgt voor een juiste prioritering * Je stelt gebruikersinstellingen in voor nieuwe apparatuur (laptops, pc's & printers) voordat deze worden uitgeleverd of geïnstalleerd * Je beheert de administratie rond aankopen en verkopen, evenals ontvangsten en opvolging in de ERP-software * Daarnaast schrijf je heldere gebruikershandleidingen en documentatie in een "how-to" format, voorzien van duidelijke stappen en opmaak.

As a Support Engineer at Fnac Vanden Borre, you will be the first point of contact for all IT related issues, providing technical and functional assistance to end users.Your main responsibilities include processing support requests, managing end users and industrial hardware, and providing communication between IT and end users .

Je kennis valt idealiter breed uit in alles mbt het Microsoft Windows environment (Windows server, AD, GPO, Windows Operation System, M365, Azure…) en je kent je weg binnen netwerkbeheer.