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Business Analyst

ROBERT HALF in ZEDELGEM
time Online sinds 15 november 2024 - Vaste jobs

We're looking for an IT Project Manager/Business Analyst (m/f/x) who will analyze the Financial Services business requirements and define the required Analytics solutions, this by ensuring governance and adherence to the IT standards and platforms and foster the evolution and modernization of Data Analytics solutions.

This role is ideal for someone with a finance or accounting background who is eager to work with advanced tools like SAP, Azure, Qlik.Sense, and Power.BI to drive business efficiency.

Key Responsibilities

Business analyst:

  • To collect the Business Analytics requirements from Financial Services business stakeholders for enhancements and projects.
  • To manage the external providers who are responsible to design, create and maintain a stable, efficient, and high-performance analytics & reporting solutions for Financial Services
  • To define IT Business Analytics solutions with specific reference to IT policy (Standard application and software platform and security)
  • Responsible for the adherence to the IT infrastructure, applications, and services KPI (service / application availability, provisioning times for services and application improvements)

Project manager:

  • To agree the priority of the project and maintenance activities with the FS Business representative(s)
  • To coordinate the activities of the external and internal team members involved in Business Analytics Project/AMS activities ensuring that all the deliverables will be completed on time and in agreement with the business expectations.
  • Coaching and follow-up/management of internal and external stakeholders

Service Delivery Manager (SAP)

CAPGEMINI BELGIUM in DIEGEM
time Online sinds 7 november 2024 - Vaste jobs

Key tasks & activities 

As an application(s) team leader you will be a key team member in the service delivery, people management and the client relationship.As you will be responsible of ensuring the qualitative delivery of the agreed services to the partner, you will have to make sure your team will be performing as expected and helping them evolve.Finally, as working with a partner, your engagement in improving the service and innovating will be essential for ensuring a good relationship.

If this driving and facing role is appealing to you let's see what we expect you to bring along:

  • A strong interpersonal & team spirit as we deliver better together
  • Structure in order deliver the appropriate contractual service levels
  • Organization to plan and deliver accordingly
  • Proactive in order to mitigate /detect the risks
  • Good relationships skills as you will have to build a network for improving cooperation
  • Coaching mindset to help your team members evolve.
  • The will to learn & improve, qualitative and Results driven
  • Culturally openminded as we work with Offshore, nearshore and local people in one team
  • Business oriented in order to support our client to perform (IT and Business)
  • Strong communication skills: to manage steering committee & customer daily contacts
  • Language skills: Master Dutch &/or French + English
  • 7-10 years in project or Service delivery experience is required.
  • ITIL V4 certification is a big plus.