25 jobs voor second line support engineer gevonden

About the role:
We are looking for a highly skilled Network Engineer to join the team of our client.You will play a key role in ensuring the smooth operation and continuous improvement of the IT infrastructure, focusing on network-related projects and day-to-day operational management.

What will your mission be?
As a Network Engineer, your responsibilities will include:

• Designing and managing network-related projects.
• Overseeing the operational management of the IT infrastructure (WAN, LAN, WLAN, offices, data centers, VPN, DNS, firewalls, etc.).
• Managing second and third line support tickets and resolving incidents.
• Proposing improvements on network and security levels.
• Ensuring the infrastructure adheres to governance and standards.
• Contributing to the Change Management process.
• Validating infrastructure deliverables in projects and ensuring they meet company standards.
• Managing third-party vendors and deployments, ensuring smooth transitions without impacting operations.
• Creating and maintaining up-to-date documentation (migration plans, test plans, troubleshooting reports).
• Supporting first-line inquiries and providing second-line support.
• Participating in the writing of RFI/RFPs.

Onze klant is een groeiende internationale organisatie met meer dan 600 medewerkers verspreid over 15 locaties wereldwijd.Ze staan bekend om hun innovatieve aanpak en sterke focus op duurzaamheid, terwijl ze een dynamische en familiale werksfeer bieden.

Om hun interne IT-team te versterken, zoeken ze een IT Support Engineer.In deze rol ben je het eerste aanspreekpunt voor interne collega's, zowel voor first als second line support.Je werkt nauw samen met de senior systeembeheerder en rapporteert rechtstreeks aan de IT-manager.

Klaar voor een uitdagende functie in een inspirerende werkomgeving?
Lees dan zeker verder!

• You build functional and field expertise in the various domain applications, such as SAP PM, Microsoft Project Server and Salesforce Field Service Lightning,
• You intervene in the management of applications by analysing the business needs, identifying the solution and estimating the costs.
• You are responsible for following up the development cycle: requirements analysis and functional analysis, using BPMN, UML and Enterprise Architect.
• You evaluate the technical solutions of the development teams and check the deliverables.
• You are responsible for the various testing phases and are involved in implementation.
• You maintain reference documentation.You act as a functional reference point within your domain.

• You provide problem management support and, as second line, incident support.

   

Why are we hiring?

As Twipe keeps on growing and innovating, we need to solidify our foundation, bring additional knowledge and expertise to our technical teams.It is in this context that we’re looking for an experienced and skillful Python Engineer to act as the go-to expert in their field while developing and monitoring our specific data & AI driven solutions.

What do you do?

• Together with your team you develop, validate, and deploy high-quality software solutions for our data & AI solutions
• You write clean and reusable code and ensure that our software solutions are scalable, secure, and maintainable
• You stay up to date with emerging trends and technologies in software development and data processing at scale
• You process data, gather insights and share these with our customers
• As a member of our Data and AI chapter, you contribute to coaching and mentoring juniors joining our reader engagement squad

• You’re also active operationally and can act as a second line support for our clients when requested

   

We are looking for an IT System Engineer who will provide On-site & Remote second level support to our Managed Services Customers. 

The System engineer will be part of an experienced team and will be flexible & open to a variety of tasks and projects. 

To be successful in this job, we require a proven ability to solve problems, to have in-depth understanding of information systems and computing solutions.Being a real team player & good communicator is also mandatory. 

You will directly report to the Team leader.

You will : 

• Be responsible for end-to-end critical incidents & problems resolution 
• Assist our First Line Team
• Proactively maintain and Administrate Customers network & servers infrastructures 
• Ensure that all computing operations run with optimal performance and security 
• Assist our Delivery Management Team in his Continue Improvement Processes. 
• Assist our Sales Teams on technical solutions & budget evaluations. 
• Develop & Maintain our Knowledge Database. 

• Together with the Business Development Team work on innovative solutions and offerings. 

   

An IT Field Engineer provides technical assistance and troubleshooting for hardware, software, and network issues on-site.They diagnose problems, implement solutions, and maintain systems to ensure smooth IT operations.Responsibilities include configuring devices and providing end-user support to minimize downtime and enhance productivity.Additionally, they install, configure, and repair IT infrastructure, manage network connections, and offer hands-on support across various locations in Belgium.