Our client is a major European bank with a presence in nearly 60 countries.
Corporate, Investment and private banking.Is looking for an Senior Support Engineer / Service Delivery Management with knowledge and passion for project management. You will join a small team of 3 people and report directly to the Head of IT Production. As an IT Service Delivery Specialist, you will manage IT infrastructure, support end users, and oversee application service operations.This role involves handling projects, managing service provider relationships, ensuring department financials, and providing occasional comprehensive support.
A small team means a varied, all-round job!
Key Responsibilities:
IT Support:
Provide support to SMEs in End Users Computing and IT Service Operations.
Prioritize, dispatch tickets, and escalate complex issues.
Conduct user training sessions to enhance IT literacy.
Governance:
Contribute to IT policies, procedures, and best practices.
Validate metrics for current processes or projects (KPIs, SLAs, SOPs).
Participate in compliance audits and ensure adherence to global guidelines and governance standards.
Act as a governance contact for specific vendors.
Project Management:
Initiate, plan, and execute IT projects to ensure timely delivery and quality standards.
Collaborate with cross-functional teams to define project scope, objectives, and deliverables.
Monitor project progress, manage risks, and implement corrective measures.
Invoicing:
Collaborate with finance and procurement teams to process IT-related invoices.
Provide financial insights to optimize IT budget utilization.
