This position involves balancing dual roles as a Dispatcher and a Customer Service professional in the service sector: coordinating property maintenance services while providing top-notch customer support.
Client Details
Our client is a globally recognised force in the service industry, boasting a team of over 5,000 professionals across various locations.Renowned for their commitment to providing high quality property services, they uphold a strong reputation for excellence and efficiency.
Description
The duties for this Dispatch / Customer Service Officer position can be divided into 2 parts:
Administrative-planning section:
- Follow up and adjust the daily planning of the cleaning staff in the field (permanent cleaning staff and mobile shifts)
- Management of the clusters (client portfolios per employee).
- Consultation with operational managers for optimal capacity allocation,
Commercial section:
- Complaint handling,
- Contribute to the development and improvement of Atalian services, take care of customer relations (thinking along on improvement actions),
- Cross-regional cooperation where necessary.